The hotel is in a great location close to the old town and accessible on foot and by car/taxi. The external appearance is lovely, as are the internal common areas. The pool and sauna area are small but nice with loungers and a lovely place to relax - including there being towels and water on hand. I was early for check-in but my room was available and the hotel gave me a complimentary upgrade to a huge room in on the top floor with desk/working area, lounge area, sleeping area and a large bedroom. I have never had an upgrade like it - it was an amazing surprise. The room was lovely, the only critique was that three of the window blinds didn't work properly and even after someone came to look we had to use a bit of a bodge for one - it didn't affect my review- these things happen - I am sure it has been fixed. I only ate breakfast in the hotel one morning which was nice but it wasn't necessarily worth the extra cost - the hot food was warm so it cooled, I ordered poached eggs from the menu and they were under done and I found the croissants to be dry. These are not huge things but for the cost to add breakfast I expected a little more. All my interactions with the staff at the hotel were excellent, I had an issue with three window blinds in my room and they responded and assisted promptly. Checkin-in/check-out were efficient and stress free. Overall, I really enjoyed my stay and would recommend the hotel. I would use it again if I return to Warsaw.
The hotel is in a great location close to the old town and accessible on foot and by car/taxi. The external appearance is lovely, as are the internal common areas. The pool and sauna area are small but nice with loungers and a lovely place to relax - including there being towels and water on hand. I was early for check-in but my room was available and the hotel gave me a complimentary upgrade to a huge room in on the top floor with desk/working area, lounge area, sleeping area and a large bedroom. I have never had an upgrade like it - it was an amazing surprise. The room was lovely, the only critique was that three of the window blinds didn't work properly and even after someone came to look we had to use a bit of a bodge for one - it didn't affect my review- these things happen - I am sure it has been fixed. I only ate breakfast in the hotel one morning which was nice but it wasn't necessarily worth the extra cost - the hot food was warm so it cooled, I ordered poached eggs from the menu and they were under done and I found the croissants to be dry. These are not huge things but for the cost to add breakfast I expected a little more. All my interactions with the staff at the hotel were excellent, I had an issue with three window blinds in my room and they responded and assisted promptly. Checkin-in/check-out were efficient and stress free. Overall, I really enjoyed my stay and would recommend the hotel. I would use it again if I return to Warsaw.