Name: Crowne Plaza Milan - Malpensa Airport by IHG
Address: Via Ferrarin 7, Case Nuove, Italy, Case Nuove, Lombardy, IT
Price range: US$116–US$306 per night
Rating: 7.9

What guests think

At Crowne Plaza Milan - Malpensa Airport by IHG, guests praise the handy airport location and shuttle plus generally friendly staff, but report inconsistent shuttle rules, occasional slow check-in, and rooms that can feel dated or uncomfortably warm.

Many find rooms clean and quiet, though several report mold in showers, occasional insects, and maintenance problems such as faulty A/C or key cards. Breakfast and the on-site restaurant receive frequent praise, while some guests found menus limited, late-night food scarce, or prices high. The setting feels industrial with little within walking distance, making it best for short airport stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site bar and restaurant are convenient; a sauna, Turkish bath and gym are mentioned, with occasional closures. Free parking is noted by some guests.

Related guest reviews

8

Nathanial

7 Oct 2025

·

Stayed 4 nights

This hotel was clean. I did run out of soap, but they did replace the soap also like the fact they had a sauna at this location.

10

Lars Sigmund

5 Nov 2023

·

Stayed 1 night

A very nice and modern hotel that had very nice rooms. The overall stay was very pleasant for our departure to the airport the next day. There were alot for parkings spots (free) at the hotel. There was also a free shuttle bus to the airport that went every 15 minutes. There was sauna and turkish baths included aswell

10

Lisa

8 Oct 2025

·

Stayed 1 night

Staff efficient, close to the airport, free shuttle service, spacious room, sauna and Turkish bath and gym available. Very clean and tidy

10

john

2 Feb 2024

·

Stayed 3 nights

Fabulous buffet breakfast...lovely grounds...short walk to free airport shuttle..Business services..spacious lobby and lounge..

10

Chao Ling

17 Feb 2025

·

Stayed 1 night

Good restaurants in the hotel

10

Kazuhiko

5 May 2025

·

Stayed 1 night

マルペンサ空港までの送迎サービス付き 30分間隔で運行しているので乗車前にフロントに声かければ特に何もせずに乗れます。イタリアでは珍しくバスタブ付きの浴室でした。利用はしなかったですが、サウナ付きで施設サービスは充実しておりCAの方も利用されているホテルでした。

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10

Mike

27 Apr 2025

·

Stayed 1 night

We stayed here as it was close to Maplensa Airport and the hotel offered a free airport shuttle. Front desk was friendly and check in and out a breeze. They offer a very good breakfast and the hotel has an onsite bar and restaurant. Food in restaurant was good. There isn't any walkable restaurants or stores nearby.

8

Caleb

14 May 2025

·

Stayed 1 night

Everything was great during our overnight stay before heading back to the US. I wish the Turkish Bath wasn’t out of service during our stay.

8

Pascale

7 Aug 2023

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Stayed 1 night

Surprisingly quiet for an airport hotel with a great gym and an amazing breakfast buffet. Strange sanitizing smell in hallways.

10

Mark

11 Jun 2025

·

Stayed 1 night

We liked: Free airport shuttle (10 minute trip) Bar and restaurant on site Wide selection at breakfast buffet

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Cleanliness

Many guests report very clean rooms, but several mention mold in bathrooms, insects, and occasional housekeeping lapses like dirty cups or worn linens.

Related guest reviews

2

Patrick

6 Oct 2025

·

Stayed 1 night

The rooms had bugs in it and told me I could not receive any refunds because I booked on hotels.com

10

Carol

23 Jan 2026

·

Stayed 2 nights

Clean room. Good wifi

8

LOUISE

6 Dec 2025

·

Stayed 1 night

Mould round the bath and strange marks on the wall in bedroom. Minibar fridge there but empty although there was a kettle with some tea and coffee as well as 2 small bottles of water. Free transfer to the airport. Beware getting there by taxi from the airport don’t follow the taxi sign, go to the hotels in the basement and then a “local” taxi will take you for 20€ cash only! The licensed taxis on the top level wouldn’t take me the short distance and did not know about the shuttle

6

Nicola

23 Oct 2025

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Stayed 1 night

Beds we strangely lumpy, shower grout was moldy, ordered a 9:00am wake up call, none ever came, yucky property

10

Chintu

6 Dec 2025

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Stayed 1 night

Clean rooms, great staff, excellent food

2

Jessica

22 Oct 2025

·

Stayed 1 night

I found large flying bugs in my bed shortly after checking in. It was disgusting and completely unacceptable. When we tried calling the front desk, no one answered, and no one reached out to address it afterward. We weren’t offered anything to fix the situation or even an apology. I would not stay here again.

10

Pawel

2 Dec 2025

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Stayed 1 night

Very clean good quality room very nice lobby. Breakfast from 5am !

6

Corinne

1 Jun 2024

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Stayed 1 night

The front desk staff were very kind and attentive- however 3 stars for the airport shuttle taking over an hour for pick up after 5 calls to the hotel and the room not being entirely clean upon check in (dirty cups, other peoples hair/stains on bedding).

8

Tewolde

13 Nov 2025

·

Stayed 2 nights

Room was clean.

10

KImberly

21 Nov 2025

·

Stayed 1 night

Very clean

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Rooms

Rooms are often comfortable and quiet, but several reviews cite dated decor, hard or squeaky beds, awkward tubs, poor soundproofing, and frequent A/C issues leading to overly warm stays.

Related guest reviews

6

Giuseppina

23 Sept 2025

·

Stayed 1 night

Insonorizzazione scadente , data la vicenza all'aeroporto avrebbero dovuto agire in maniera più puntuale

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8

Suzanne

9 Aug 2025

·

Stayed 1 night

Standard 3-4 star hotel. Everything was clean and hotel had everything you’d expect. The room was nice enough, a little plain and the bed was quite hard. Breakfast was fine: cereals, breads, fruit, yoghurt, a hot buffet section with sausages, bacon, eggs, etc. The shuttle bus was free and reliable, it runs on a half hour timetable, or if arriving during the night (12-5am) you call the hotel and they send it out to collect you. Nice enough hotel for 1 night, had the feel of people just passing through, but I guess that’s to be expected of an airport hotel.

8

Betsy

15 Nov 2025

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Stayed 1 night

Best at the airport hotel- restaurant was open late and had quality food. Breakfast was excellent. Room was quiet and clean.

8

Rhianna

24 Dec 2025

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Stayed 1 night

Staff were very helpful, shuttle service was excellent - waited 10 mins at airport for the shuttle and easy to find. Only issue was room was extremely warm and air con poor.

6

Dirk

8 Oct 2025

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Stayed 1 night

Close and convenient to airport with an included shuttle. Air conditioner did not work. We called the staff and they “turned it on” but it still failed to work.

8

Oscar Eliassen

21 Dec 2025

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Stayed 1 night

Room was great

10

Anthony

16 Nov 2025

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Stayed 1 night

Nice appointments to the room and slept very soundly due to the super quiet surroundings. Room is clean. Breakfast is fantastic and I appreciated the free shuttle to the airport. The driver was very helpful in providing airport information and everyone at the front desk was English speaking and very helpful.

6

alberto

24 Aug 2025

·

Stayed 1 night

Hotel comodo per passare una notte prima o dopo un volo non dí più vicinissimo all’ aeroporto di Malpensa camera comoda ma bagno piccolo e con vasca piccola e scomoda da ristrutturare anche le parti comuni giudizio sufficiente

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6

MICHAEL

2 Jan 2025

·

Stayed 1 night

The hotel has some of the worst beds I have ever experienced, felt like a pull-out couch with metal bars. Every time I turned it made loud noise. The bath tub is also quite weird and not very comfortable to sit or shower in. Otherwise the room was adequate

6

frederica

13 Jul 2025

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Stayed 1 night

a cama é ruim, o colchao faz barulho, e o lençol é de péssima qualdiade, e tem bolinhas.quartos antigos, mas de bom tamanho. box minusculo. o café da manhã é bom.

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Service

Staff are widely described as friendly and helpful, though recurring complaints include slow or disorganized check-in, missed wake-up calls, and confusion around shuttle arrangements.

Related guest reviews

2

Maureen

22 Apr 2024

·

Stayed 1 night

Upon arriving in Milan, we called the hotel to request the free shuttle transport. We were told where to stand and wait, but the shuttle never arrived. Long story short, after four calls and waiting in the cold for 90 minutes, we decided to look for other accommodations. We lost confidence that they would be able to assist with returning us to the airport the following morning for an early flight home. Thank you Expedia for assisting us with obtaining a refund from this hotel.

4

Kathryn

1 Nov 2025

·

Stayed 1 night

Noisy, painfully slow check in

10

JOHN

31 May 2023

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Stayed 1 night

The front desk staff and dining room staff were extremely professional and pleasant. The bartender, however, was rude to some guests from Great Britain, so I intervened for them, telling the bartender, in Italian, that that was not acceptable behavior towards paying guests. I let the front desk attendant know on the evening of 29 maggio, 2023.

4

Virginia

23 Jul 2025

·

Stayed 1 night

I stayed in the hotel for two nights in total. The first night was booked by a tour group, and the second night was booked by myself. I repeatedly communicated with the front desk, hoping not to change the room, because I had to go to the city at 5am the next day and could not come back until 3pm. If there was a price difference, I could make up for it. The front desk attendant FEDERICA firmly rejected my request, saying that the room was fully booked. So I had to get up at 4am, pack my luggage and move out of the room, and reapply for check-in after returning to the hotel in the afternoon. This behavior of not considering the needs of customers is really incredible! So I don't recommend this hotel

10

Carla

1 Nov 2025

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Stayed 1 night

Friendly and efficient staff

4

Helene

24 Jun 2025

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Stayed 1 night

Dining room was good and staff there were excellent. Our room was not ready, and 3 hours later it had been given to another guest!! Front desk was very disorganized. They claimed they have gave it away because they didnt have our passports despite they had already processed us with passports and given us a key to that room. My daughter entered the room to find the new resident in the bathroom!!! Very poor coordination at front desk.

6

Andrew

30 Nov 2025

·

Stayed 1 night

45 minute wait for the airport shuttle at T1 waiting in the cold. On arrival very slow check in, not sure what operating system the employees use but it takes an unnecessary length on time to check guests in. Mediocre food in the restaurant, my chicken Thai curry tasted as though it was a microwaved ready meal. Dated room and bathroom.

10

Sukyi

30 Jun 2025

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Stayed 1 night

The airport shuttle is very useful. We found out the next day that the staff at check in did not book our shuttle. However, Gianluca was very helpful as he managed to arrange the shuttle for us at check out. The hotel is in a quiet area so it’s good for a nice rest.

10

Susan

14 Nov 2025

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Stayed 1 night

All of the above. Check in took 3 minutes. After traveling most of the day, the shuttle was so welcomed.

8

Jens Henrik

16 Feb 2026

·

Stayed 1 night

Very friendly staff

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Location

Very close to Malpensa Airport and practical for early flights, but the area feels industrial and isolated with little to walk to; reaching the hotel on foot is difficult.

Related guest reviews

10

Julie

12 Oct 2025

·

Stayed 1 night

Great location and quick (free) shuttle to and from airport. Yummy pizza restaurant a few blocks away. Clean hotel.

10

JOSE

18 Oct 2024

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Stayed 2 nights

Liked: Clean. Renewed. Modern. Friendly staff. Good restaurant amd bar. Not liked: Isolated. Shuttle not included.

10

Henry

7 Jun 2025

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Stayed 1 night

Friendly staff, fast check-in, frer shuttle frm/to airport, good restaurant, excellent breakfast. Just off airport but nothing nearby.

8

James

4 Oct 2023

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Stayed 1 night

Great property close to airport. Staff was wonderful, helping with charger issue, and taking care of shuttle, grabbing sodas from the closed bar for me. Room was clean, bed was big and comfortable. Shower was great. Elevators were tiny. Dinner was delicious. Breakfast was ok. Extremely quiet. Careful where malmpensa bus drops as it’s a dark neighborhood and Apple Maps gets confused.

8

YAIL

7 Dec 2024

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Stayed 1 night

Close to airport, not much to do in the surroundings. Free shuttle to airport, also free bus connecting mxp terminals every 15 minutes

8

MICHAEL

1 May 2023

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Stayed 1 night

This is a good airport hotel. It is 6 minutes from the terminal in an industrial area. You would need a rental car or taxi to go anywhere but nothing is particularly close to the airport. They do not have airport shuttle service which would be very nice.

10

Sharon

14 Aug 2024

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Stayed 1 night

The hotel was newly renovated and very nice. We appreciated the restaurant menu items that were NOT Italian. The room was very comfortable! Don’t take the free shuttle. You have to walk about 12 minutes and there is no sidewalk.

10

Szandra

23 Jul 2024

·

Stayed 1 night

It’s a nice hotel & good value. The room is great, has a fridge, desk, coffee machine, safe, a comfortable bed etc. the only issue is location. The free shuttle is an 8min walk down on a road without proper sidewalk.It costs 15 euro to arrange the hotel’s private shuttle to the airport. There is not much around the hotel, no stores etc.

8

Dean

3 Jun 2025

·

Stayed 2 nights

we wanted to stay at the hotel near Allan Milan airport so that we didn't have to hassle with a lot of luggage on the pen express train from town. However, while the hotel is nice, and the staff generally were friendly, once you're at the hotel there's no going anywhere without wheels. Taxis and Ubers to go a couple of miles cost $30 a ride each way. For fun, we literally took the airport shuttle to the airport a couple of times just to get out of the hotel. I would not recommend this hotel for more than a day before your flight because it's impossible to get around without wheels unless you have a rental car. The rooms were adequate, although small. The really bizarre thing was that the bathtub is extremely dangerous. In addition to having a very small glass break for the water which results in the water spilling all over the floor it's tall and extremely slippery. Whoever put that bathtub in the hotel needs a knock over the head. The restaurant downstairs was the only place to eat, and it was generally very good, and the staff themselves were very friendly with limited English speaking, but we got the job done. However, there is a younger bearded shuttle driver, who was extremely rude and smelled like a chimney from smoking earlier in the trip. Later, we had an older, friendly gentleman, and in the morning we had a large bus pick us up. Don't expect the large bus driver to help you with loading the luggage in the back. And therefore "no tip for you!"

10

Louis

28 Oct 2025

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Stayed 1 night

This is a strange hotel. It’s tucked away in some almost industrial area next to the airport. The staff The room was perfect. Everything was clean and neat.

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Dining

Breakfast is frequently praised for variety and early hours, and many enjoyed the restaurant; others found menus limited, late-night options scarce, or food quality and pricing inconsistent.

Related guest reviews

8

Betsy

15 Nov 2025

·

Stayed 1 night

Best at the airport hotel- restaurant was open late and had quality food. Breakfast was excellent. Room was quiet and clean.

10

Henry

7 Jun 2025

·

Stayed 1 night

Friendly staff, fast check-in, frer shuttle frm/to airport, good restaurant, excellent breakfast. Just off airport but nothing nearby.

8

Kristin

3 Apr 2025

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Stayed 1 night

Food was awful.

10

Chintu

6 Dec 2025

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Stayed 1 night

Clean rooms, great staff, excellent food

10

Pawel

2 Dec 2025

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Stayed 1 night

Very clean good quality room very nice lobby. Breakfast from 5am !

6

Andrew

30 Nov 2025

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Stayed 1 night

45 minute wait for the airport shuttle at T1 waiting in the cold. On arrival very slow check in, not sure what operating system the employees use but it takes an unnecessary length on time to check guests in. Mediocre food in the restaurant, my chicken Thai curry tasted as though it was a microwaved ready meal. Dated room and bathroom.

8

Jolene

19 Dec 2025

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Stayed 1 night

Everything was great -check-in, check-out, shuttle service, room. The only thing I wish was different was the dining options. The menus were a bit confusing. The bar menu showed pizza available, but when I went to eat, they said, no, only during lunch, but they had some chicken and rice dinner. If I'm eating in a bar, I don't want a "sit-down" meal. The restaurant for dinner was also more than I waited to eat and spend, so I ate a granola bar in my room and went to bed :(

6

Ran

13 Dec 2025

·

Stayed 1 night

We arrived at the hotel after a flight at 11:00 PM. We waited outside the terminal in the cold for about 30 minutes until the shuttle arrived to pick us up and other guests. The check-in process went smoothly, but we arrived very hungry after long hours of travel and asked for food. As this is a 4-star hotel, this should not have been an issue. We were told that food could be ordered from the bar, which was supposed to be open late. Unfortunately, the bartender had already gone home, so ordering food was not possible. The staff agreed to bring us soup from the kitchen and charged us €52 for four small bowls of soup. This was not filling at all, so we asked for another round, which cost another €52. The pricing was completely excessive and felt exploitative, especially since the hotel is located in the middle of nowhere with no alternatives nearby. We also asked for an extra blanket for the children and were given an uncomfortable wool blanket instead of a duvet. When we complained, we were told that at such hours there is no room service. The room itself was functional and comfortable, and the breakfast was good. The front desk staff were polite and helpful but were unable to escalate the issue to a manager. My recommendation is not to choose this hotel if you are arriving late at night, as the level of service is only average in those hours. Food outside of breakfast is priced like a luxury restaurant, with no justification—simply taking advantage of the lack of alterna

10

Gertjan

29 Jul 2023

·

Stayed 1 night

This hotel is perfect for a quick stay before leaving from malpensa. The rooms are clean and cozy and the staff were very accomodating for shuttles. The food at the restaurant was great. Would recommend this hotel for others.

10

Mark

11 Jun 2025

·

Stayed 1 night

We liked: Free airport shuttle (10 minute trip) Bar and restaurant on site Wide selection at breakfast buffet

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Month	Average price
January	US$106
February	US$146
March	US$120
April	US$141
May	US$125
June	US$126
July	US$118
August	US$103
September	US$199
October	US$164
November	US$124
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $146	3 $145
4 $193	5	6	7	8 $225	9 $163	10 $137
11 $161	12 $161	13 $169	14 $161	15 $163	16 $156	17 $116
18 $136	19 $153	20 $128	21 $138	22 $138	23 $122	24 $122
25 $122	26 $146	27 $165	28 $183	29 $138	30 $122	31 $122

Crowne Plaza Milan - Malpensa Airport by IHG

Prices for Crowne Plaza Milan - Malpensa Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Premium Room

Standard Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Standard Room

Premium Room, 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Guest reviews of Crowne Plaza Milan - Malpensa Airport by IHG

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What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Crowne Plaza Milan - Malpensa Airport by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $306	22 $217	23 $251	24 $200	25 $188	26 $148
27 $138	28 $154	29 $275	30 $196