Holiday Inn Express Arras by IHG

Breakfast okay. Hard to find underground parking also hotel entrance Room seemed very dark and small, cleaning good but could have been better. I wouldn’t stay again, hotel showing its age not the staff

09:30 breakfast finish,to early

The room was clean and had what we needed, was a nice suprise to find USB and USB-C ports next to the bed. We did require the double bed, sofa bed and a cot so it was a little cramped but that could have just been us. We had a view over the train station which entertained our 4 year old nosing at the train but we never heard the trains. They provided a cot, changing mat and bath seat (only a shower) for our baby which was a pleasant suprise to be given more than a cot. Staff were pleasant and nice enough. We used the underground parking option which fitted our ford transit custom, there was a door to allow us up to reception (found by a fluke) and when we arrived at reception there were renovation works ongoing which meant it had moved. It would have been helpful to have known this in advance (and where they moved recpetion to). Validate parking at reception with the ticket for cheaper parking (cant leave without requiring a new ticket and another charge). Breakfast was nice enough but traveling with a baby who has a cows milk allergy so we often ask for vegan options, I did ask for vegan butter at breakfast but they had no alternatives I did find this disappointing. They only offered soy milk. There were gluten free options but I dont know what they were. I would stay again without hesitation.

Clean rooms, easy checking and parking too. Breakfast was also really good, overall a brilliant stay. Thank you.

The location of the hotel was good. The reception staff were very friendly and helpful. Our room was spacious, clean, comfortable and quiet.