Name: La Citadelle Hotel Metz - MGallery Collection
Address: 5 Avenue Ney, Metz, France, Metz, Moselle, FR
Price range: US$93–US$455 per night
Rating: 8.98

What guests think

At La Citadelle Hotel Metz - MGallery Collection, travellers highlight a central setting in a restored historic building, spacious bedrooms with comfortable beds, and recurring notes about paid on-site parking that can be limited or tight and difficult to secure.

Rooms are often large and quiet with modern touches, though some guests report very firm mattresses, aging fixtures, occasional AC or heating issues, and rare noise from events or nearby lifts. Service is widely described as helpful, but experiences vary at breakfast and the restaurant, with slow or inattentive moments and buffet replenishment concerns contrasting with frequent praise for food quality. Expect a characterful, centrally located stay with comfort first, and plan for paid parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Paid on-site parking is available, but spaces can be limited or tight and spots may be hard to find; several reviews note it is uncovered or unsupervised and cannot reliably be reserved in advance.

Related guest reviews

10

Shirley

6 Sept 2024

·

Stayed 1 night

The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.

10

Gilbert

13 Feb 2024

·

Stayed 3 nights

Dommage que les places du parking soient trop étroite, la direction devraient y réfléchir et merci d'avance.

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10

Helen

4 Oct 2025

·

Stayed 1 night

This hotel was perfect for an overnight drop in en route. Rooms were large and airy, parking straight outside, park across the road for the dog and great service.

10

Peter

26 May 2025

·

Stayed 2 nights

Modern hotel in a historic building next the central plaza and park in historic Metz. Our room was spacious with a comfortable king bed, separate water closet, and a shower and soaking tub. The location made for easy touring of the old town including the cathedral and museums. The staff was friendly, and provided great support. We made use of the free bicycles one afternoon. We did not use the morning breakfast at 20 euros, taking the time to eat around town. We did eat in the restaurant one night and had an excellent experience.

6

Martin

19 Aug 2024

·

Stayed 1 night

Excellent food in the evening. Very poor service at breakfast with no-one explaining the system. We were offered coffee as we sat diem for breakfast but after 20 mins still none had appeared. The car park is not secure. Two sets of guests in the night we were there had items stolen from their cars. Be aware if you have heavy luggage that there are two short flights of steps to reception and the small lift for wheelchairs was broken, Altogether not good value for money.

8

Lucas

26 Oct 2024

·

Stayed 3 nights

Great place to be and to stay in the middle of Metz. The only thing we thought was a but weird: there was nog lobby or hotel bar. So if you come back from a dinner night, or you want to relax a bit and drink one more wine, there not really a place to sit. For a hotel with this luxury a bit weird. Further the breakfast was great, dinner was excellent!

8

Thibaut

18 Mar 2024

·

Stayed 1 night

Hôtel très sympa. Le seul point noir et le parking, pas facile de trouver une place.

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8

Claude

30 Oct 2025

·

Stayed 1 night

Hôtel comfortable et très bien placé. Pratique pour les chiens avec le parc en bas. Sur hôtel.com c’est noté parking sur place mais bon au final oui parking sur place non couvert et non surveillé à 18 euros jour et 20 euros pour le chien… un peu cher je trouve. Accueil et service très correct mais bon on paie pour.

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8

Jay

20 Jun 2023

·

Stayed 3 nights

The hotel is fine. The check in desk is not always staffed by a person. Sometimes they are wandering around but it is not clear that they work there and it is a bit confusing. That said, once you get someone, they are very friendly, polite and helpful. The rooms are large and clean. The location is perfect, just a couple of blocks from the city center with plenty of parking.

10

Marco

8 Jul 2024

·

Stayed 1 night

Top Hotel, Parkplatz (15€) und Frühstück (25€) vom Preis her an der oberen Grenze.

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Cleanliness

Rooms and common areas are generally clean and sometimes described as spotless, though a few guests mention dust or lingering odors and ask for deeper cleaning in some cases.

Related guest reviews

8

gregory

4 Dec 2023

·

Stayed 1 night

J ai réservé cette chambre car elle me semblait convenable pour une nuit en couple après en concert. Le cadre extérieur est sympathique. Le halle de l hôtel est spacieux et agréable. L enregistrement s est bien passé. La chambre est très spécieuse et bien agencée. La petite attention pour la st Nicolas nous a ravis. Toutefois ayant déjà goûté a l excellence d un hotel de luxe , nous avons eu l'oeil sur pas mal de choses. L accueil : Le personnel devrait faire un effort sur l accueil. Le sourire était légèrement mis de côté et on ne nous a pas calculé d entré quand nous sommes arrivé. Pour ma part, la réception a été sommaire. De même pour un retour dans l hôtel a une heure tardive ( suite a un concert). Pour un hôtel comme cela, je ne trouve pas normal que l on nous fasse attendre dehors 5 min avant d ouvrir les portes ( surtout quand il fait -3 degrés.) Le réceptionniste était peut être occupé mais quand même... Je trouve également qu une garantie de 330€ prise sur la cb ( heureusement pas débitée) ne soit pas rassurant. Le stationnement : 18€ pour garer sa voiture sur un parking aux places limitées, ça fait mal au ventre. Surtout vu le prix de la chambre, je ne trouve pas normal de devoir rajouter cela. Le parking devrait faire parti de la prestation. La chambre : Bien que propre dans l ensemble, je crois qu il faudrait approfondir les poussières. Ça été un plaisir pour moi d y laisser mon prénom sur le meuble TV. Hôtel tout de même sympa pas mal de choses à améliorer

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10

Robert

5 Jul 2025

·

Stayed 1 night

Large clean rooms, beautiful building and great location.

10

Lika

14 Jan 2024

·

Stayed 6 nights

Over all, it was a great stay. The room that we stayed in was big and clean. The stuff are very friendly and ready to assist you. The location is great as everything is at walkable distance. Thank you very much for having us and making our stay comfortable

10

Tanya

11 Jan 2023

·

Stayed 19,367 nights

Very nice hotel located in historical area. Short walking distance to Cathedral and other places of interest. Our room was very spacious and clean. Stuff was very friendly and helpful. We also had a dinner in the hotel’s restaurant and it was excellent. Food was very delicious. Will definitely stop in this hotel again.

8

Stellan

14 Sept 2025

·

Stayed 1 night

Mycket trevlig personal, vi fick verkligen bra hjälp med rekommendation av barnvänlig restaurang på gångavstånd, lekplats i närheten osv. Rymligt, rent och fint rum, barnsäng utan extra kostnad, bekväm säng. Parkering fanns smidigt precis utanför hotellentrén (tilläggsavgift). Gammal, häftig byggnad ombyggd till hotell. Frukosten var absolut bra, men ganska dyr. Man behöver äta VÄLDIGT mycket för att den ska vara prisvärd, men som sagt det var gott och mycket att välja på. Skulle absolut säga att personalen är detta hotells största tillgång!

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10

Dmitry

23 Dec 2024

·

Stayed 1 night

Very clean, quiet and modern, heatingin our room could be better, it was cold weather

10

Lisa

20 Jun 2025

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Stayed 2 nights

Great location, clean and staff very friendly.

10

Daniel

1 Aug 2025

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Stayed 1 night

Few items on Restaurant La Réserve's menu, but the food is excellent. The room had a faint smoker smell and needs a better deep cleaning.

8

Florian

6 Mar 2025

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Stayed 1 night

Un peu déçu du MGallery qui n’atteignait pas ses standards : un rideau occultant manquait donc on a eu le jour dès le lever du soleil, une forte odeur de nourriture asiatique dans les couloirs pour accéder aux chambres, pas de savon dans une des deux chambres, des meubles abîmés. Le lieu est au demeurant très beau (ancien bâtiment militaire) et très proche du centre ville.

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10

Claudine

2 Jun 2024

·

Stayed 1 night

Lovely location, historic area with parcs as described by reviews.Easy walk to centre town. Very quiet. Room facing a small park. Very comfortable and spotless. Very quiet. Nespresso coffee and Courtesy water and small juice. Reception rapide and staff very welcoming and helpful. Dine and breakfast out so cannot comment on food. One very little issue perhaps despite an excellent bathroom with all necessities, a proper shower head (small hand shower) could be useful for those who prefer showers to bath. Personally loved relaxing in a bath. Overall extremely satisfied and will recommend.

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Rooms

Rooms are frequently spacious and comfortable in a modernized historic setting, with good bathrooms and quiet surroundings. Some guests note very firm beds, dated or worn elements, and occasional AC, heating, blackout, or Wi-Fi issues.

Related guest reviews

8

Dan

9 Jul 2024

·

Stayed 1 night

Very slow service in the restaurant and no working internet

10

Allan

5 May 2025

·

Stayed 2 nights

This is a beautiful hotel in a restored historical military building. Our room had a beautiful view of the park. The beds were super comfortable and the lotions and soaps were luxurious.

10

Helen

4 Oct 2025

·

Stayed 1 night

This hotel was perfect for an overnight drop in en route. Rooms were large and airy, parking straight outside, park across the road for the dog and great service.

8

Debra

7 Sept 2025

·

Stayed 1 night

Really lovely hotel. Modern and well designed interior , high quality tasteful furnishings and decor. Very comfortable room with bright, very spacious bathroom. Our room was in the annex across the street from the main building and was a bit dark due to just one very small window but overall design with skylight and mirrors helped . Our room was not ready until an hour After check in time but management provided a complimentary glass of wine and beer in their lovely courtyard, which was appreciated. We really liked this hotel .

8

Rebecca

5 Apr 2025

·

Stayed 1 night

Perfect spot in Metz between old town and new. Very walkable. Beautiful grounds. Only complaint was AC. Called down to front, but still unable to cool. Thankfully it was a pleasant night so we could open a window. Gave great recommendations on dinner and a coffee shop in AM.

8

MICKAEL

2 Sept 2024

·

Stayed 1 night

Ma chambre était au premier étage à côté et l ascenseur , du coup j’avais droit au bas et vient jusqu’à 23 h et de nouveau le matin à 6 h30 … dommage le literie est vraiment agréable , la chambre spacieuse , le petit déjeuner sympa

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10

Peter

26 May 2025

·

Stayed 2 nights

Modern hotel in a historic building next the central plaza and park in historic Metz. Our room was spacious with a comfortable king bed, separate water closet, and a shower and soaking tub. The location made for easy touring of the old town including the cathedral and museums. The staff was friendly, and provided great support. We made use of the free bicycles one afternoon. We did not use the morning breakfast at 20 euros, taking the time to eat around town. We did eat in the restaurant one night and had an excellent experience.

10

Dan

2 Oct 2023

·

Stayed 1 night

You Will soon need a facelift when it comes to carpets and room interior but for some more time you will “survive”

8

Gary

25 Sept 2023

·

Stayed 2 nights

Nice hotel away from busier parts of central Metz but still walka me to things. Room is good. If you like really firm beds this is the place for you. Ventilation was good for European standards. Decent breakfast buffet available Staff were excellent

4

Anna-Lena

12 Oct 2025

·

Stayed 1 night

Sängarna var mycket hårda. Det var som att sova på ett stengolv. När vi kom till frukosten mer än en timme innan stängning var faten tomma och det tog lång tid innan påfyllning. Fick påminna om det beställda kaffet och the. Underbemanning

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Service

Many reviews praise friendly, helpful staff and smooth stays, but consistency varies with reports of slow or curt breakfast or restaurant service, gaps at reception, and rigid cancellation handling.

Related guest reviews

10

Linnea

6 Sept 2025

·

Stayed 3 nights

Interesting location near historic sites, park and shops. Responsive staff was very helpful. Nicely appointed room.

10

Joann

30 Oct 2023

·

Stayed 1 night

Very nice hotel. Staff very friendly and helpful.

2

Anne

19 Sept 2023

·

Stayed 1 night

Rudest, most careless staff and management I have ever experienced.

10

Duane

1 Sept 2025

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Stayed 1 night

Excellent location near train station, old city center. Very walkable. Accommodations are top notch with all comfort amenities in a beautiful park environment.

8

Emmanuel

26 Jan 2023

·

Stayed 1 night

Parfait et très accueillant SAUF : Votre Responsable du petit déjeuner ultra désagréable (j'ai même pensé qu'elle allait m'envoyer mon café en pleine figure....) je serais pour la prochaine fois de ne pas prendre de petit déjeuner chez vous.

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8

Jay

20 Jun 2023

·

Stayed 3 nights

The hotel is fine. The check in desk is not always staffed by a person. Sometimes they are wandering around but it is not clear that they work there and it is a bit confusing. That said, once you get someone, they are very friendly, polite and helpful. The rooms are large and clean. The location is perfect, just a couple of blocks from the city center with plenty of parking.

2

Alexandre

29 Apr 2025

·

Stayed 1 night

Suite à une réservation effectuée pour un séjour d'affaire avec un de mes clients, ma cliente m'informe que son fils doit se faire hospitaliser en urgence le jour de notre rdv. (Elle me prévient le vendredi, pour une nuitée prévue le lundi) Elle m'adresse la convocation de l'hôpital à l'appui. J'ai téléphoné afin de prévenir l'hôtel pour ce contretemps médical, en demandant le remboursement, ils n'ont rien voulu savoir, et n'ont pas souhaité effectuer le remboursement pour nos 2 nuitées avec petit-déjeuner soit 422 euros !! Quelle preuve d'humanité ! Plus jamais !

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2

Kenneth

25 Jun 2024

·

Stayed 1 night

30° heat and manager came to move us from outside on the patio area as we “were not eating and is only for food”. No one else was there, it was a completely ridiculous conversation and demonstrated a lack of welcoming guests. We left and had beer in the square, won’t be back.

10

Igor

31 Oct 2025

·

Stayed 1 night

Excellent hotel. Great room. Staff very nice and friendly. Restaurant has great food. The hotel is walking distance from old town and a lot of restaurants.

10

Mardah

22 Mar 2024

·

Stayed 2 nights

Modern hotel set in a medieval building. Large, airy room; quiet hallways. Exceptionally kind and accommodating staff. We needed to get our laundry done, and the staff saw that it was completed in 12 hours. Nice, nice people. Wonderful location: just a 3-block walk to the old city. Flowering gardens. Beautiful.

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Location

Central and walkable to the old town, cathedral, and train station, in a quiet green area by parks.

Related guest reviews

10

Linnea

6 Sept 2025

·

Stayed 3 nights

Interesting location near historic sites, park and shops. Responsive staff was very helpful. Nicely appointed room.

10

Michael

5 May 2025

·

Stayed 2 nights

What a great location, surrounded by historic buildings and walkable green space!

8

Frans

3 Aug 2023

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Stayed 1 night

It was very comfortabel to stay so close to the city centre.

8

Aurore

29 Dec 2024

·

Stayed 1 night

Hôtel très bien situé dans le centre. Parking. Chambre spacieuse, bonne literie. Seul bémol le petit déjeuner, pas à la hauteur d’un 4 étoiles, arrivés après un rush, le buffet n’a jamais été totalement renfloué.

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10

Bastiaan

21 Apr 2025

·

Stayed 1 night

Great hotel, good value for money, centrally located

10

Nadine

25 Aug 2023

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Stayed 1 night

Great location, beautiful building, friendly staff.

10

Peter

26 May 2025

·

Stayed 2 nights

Modern hotel in a historic building next the central plaza and park in historic Metz. Our room was spacious with a comfortable king bed, separate water closet, and a shower and soaking tub. The location made for easy touring of the old town including the cathedral and museums. The staff was friendly, and provided great support. We made use of the free bicycles one afternoon. We did not use the morning breakfast at 20 euros, taking the time to eat around town. We did eat in the restaurant one night and had an excellent experience.

8

AJ

27 Jul 2025

·

Stayed 1 night

Great to have Dutch speaking at reception desk. Good breakfast. Hotel is located is nice green area, five minutes walk from city center. Close to highway exit as well. Would recommend this hotel.

10

Duane

1 Sept 2025

·

Stayed 1 night

Excellent location near train station, old city center. Very walkable. Accommodations are top notch with all comfort amenities in a beautiful park environment.

10

Igor

31 Oct 2025

·

Stayed 1 night

Excellent hotel. Great room. Staff very nice and friendly. Restaurant has great food. The hotel is walking distance from old town and a lot of restaurants.

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Dining

The restaurant is widely praised for quality, while breakfast is often good with variety but can be pricey and, at times, slow to replenish or serve; dinner service can also be slow.

Related guest reviews

10

VILLEROY

10 May 2025

·

Stayed 1 night

Personnels trés professionnels, très serviables et accueillants, les équipes sont aux petits soins. Le restaurant est de qualité, quant au petit dejeuner, celui ci est complet avec un rapport qualité-prix imbattable. Je recommande cet hôtel.

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10

Andy

16 Jan 2024

·

Stayed 1 night

Very nice hotel and staff! Cracking breakfast too!

8

Dan

9 Jul 2024

·

Stayed 1 night

Very slow service in the restaurant and no working internet

8

Aurore

29 Dec 2024

·

Stayed 1 night

Hôtel très bien situé dans le centre. Parking. Chambre spacieuse, bonne literie. Seul bémol le petit déjeuner, pas à la hauteur d’un 4 étoiles, arrivés après un rush, le buffet n’a jamais été totalement renfloué.

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10

Mario

10 Oct 2024

·

Stayed 1 night

Alles zur besten Zufriedenheit. Frühstück sehr reichhaltig und abwechslungsreich. Zimmer und Bad sehr geräumig und im besten Zustand.

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10

Georges

23 Jul 2023

·

Stayed 1 night

This is a gem of an historical property to stay in with excellent gourmet restaurant, and situated in the middle of all the beautiful and interesting sites of the vieux centre-ville

8

Jakob Trier

14 Sept 2025

·

Stayed 2 nights

You have a very nice hotel and we have only two issues - 1) The constant Muzak with English/amerikan popular music ( why not French?) And 2) we missed a wider selection of the lovely French cheese at the breakfast buffet.

10

Hans-Jürgen

4 Aug 2022

·

Stayed 3 nights

Eine junge und engagierte Equipe. Die Karte des Restaurants ist schmal.

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4

Anna-Lena

12 Oct 2025

·

Stayed 1 night

Sängarna var mycket hårda. Det var som att sova på ett stengolv. När vi kom till frukosten mer än en timme innan stängning var faten tomma och det tog lång tid innan påfyllning. Fick påminna om det beställda kaffet och the. Underbemanning

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10

Sharon

16 Aug 2024

·

Stayed 2 nights

Great stay at this beautiful hotel. Room was huge and had gorgeous views over a green space. Parking was additional but very handy and safe. Breakfast was fabulous with plenty of choice. We ate in the restaurant for both nights of our stay and enjoyed the food and service

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Month	Average price
January	US$123
February	US$128
March	US$139
April	US$157
May	US$168
June	US$185
July	US$150
August	US$145
September	US$170
October	US$165
November	US$176
December	US$184

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $135	3 $285
4 $118	5 $140	6	7 $300	8 $165	9 $133	10 $134
11 $93	12 $207	13 $178	14 $164	15 $140	16 $127	17 $174
18 $98	19 $134	20 $226	21 $168	22 $188	23 $134	24 $139
25 $97	26 $134	27 $226	28 $149	29 $134	30 $134	31 $132

La Citadelle Hotel Metz - MGallery Collection

Prices for La Citadelle Hotel Metz - MGallery Collection

Monthly average prices

About this property

Location

Room options

Superior Twin Room, 1 Double Or 2 Twin Beds

Junior Suite with 1 Double Bed and Sofa

Deluxe Twin Room, 1 Double Or 2 Twin Beds

Junior Suite, 1 King Bed (Palace View)

Guest reviews of La Citadelle Hotel Metz - MGallery Collection

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about La Citadelle Hotel Metz - MGallery Collection

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $117	21 $165	22 $174	23 $168	24 $245	25 $282	26 $395
27	28 $455	29 $198	30 $161