Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive
309 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
309 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive, il prezzo per notte è in media di 272 USD nel mese più economico (giugno) e di 366 USD nel mese più caro (aprile), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 299 USD |
| febbraio | 358 USD |
| marzo | 341 USD |
| aprile | 366 USD |
| maggio | 311 USD |
| giugno | 272 USD |
| luglio | 312 USD |
| agosto | 350 USD |
| settembre | 309 USD |
| ottobre | 330 USD |
| novembre | 350 USD |
| dicembre | 364 USD |
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set · 309 USD
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Prezzo più alto: aprile (circa 366 USD)
Prezzo più basso: giugno (circa 272 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Tieniti in forma giocando a golf oppure rilassati al sole sulla spiaggia privata. Questa struttura propone, inoltr...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Tieniti in forma giocando a golf oppure rilassati al sole sulla spiaggia privata. Questa struttura propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.
Servizi per le aziende
Potrai usufruire di un business center aperto 24 ore su 24, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Un resort è ideale per l'organizzazione di eventi, grazie a un centro congressi e sale riunioni. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Puoi gustare gustose specialità da Portofino (Aduls Only), uno dei 7 ristoranti ristoranti presso un resort, specializzato in cucina italiana; oppure, resta in stanza e approfittarne per rilassarti, visto che c'è un servizio in camera 24 ore su 24. Altrimenti puoi assaggiare gli stuzzichini preparati al bar/caffetteria. 5 bar/lounge, 2 bar sulla spiaggia e 2 bar a bordo piscina ti garantiscono drink sempre freschi. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 12:00.
Camere
Rilassati in una delle 358 camere con aria condizionata della struttura, complete di minibar con snack e bevande gratuite e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali in digitale è l'ideale per concedersi un po' di svago. Il bagno in camera è dotato di asciugacapelli e accappatoi. I comfort includono telefoni, cassaforte (adatta a contenere un laptop) e scrivanie.
Posizione
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive a Mazatlán dista 31,1 km da Acquario di Mazatlán e 31,5 km da Estadio Teodoro Mariscal. Questa struttura all-inclusive dista 32,5 km da Plaza Machado e 32,5 km da Spiaggia di Olas Altas.
Nelle vicinanze
Golf club Estrella de Mar(0.2 miglia)
Golf Club di Mazatlán(16.1 miglia)
Fortezza 31 de Marzo(18.5 miglia)
Teatro Universitario di Mazatlán(19.3 miglia)
Acquario di Mazatlán(19.3 miglia)
Monumento al pescador(19.4 miglia)
Parco Héctor Guillermo Peña Tamayo(19.5 miglia)
Estadio Teodoro Mariscal(19.6 miglia)
Playa Norte(19.6 miglia)
Piazza della Repubblica(19.7 miglia)
Mercato municipale di Jose Maria Pino Suarez(19.7 miglia)
Cattedrale dell'Immacolata Concezione(19.8 miglia)
La Gran Plaza(19.9 miglia)
Spiaggia di Los Pinos(20 miglia)
Teatro Angela Peralta(20.1 miglia)
L'aeroporto internazionale più vicino è Aeroporto Internazionale di Mazatlán (MZT)(6.8 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Posizione
Address Provided by Property Manager, Numero 3106, Mazatlan, Stato di Sinaloa, Messico
Golf club Estrella de Mar (0.2 miglia)
Golf Club di Mazatlán (16.1 miglia)
Fortezza 31 de Marzo (18.5 miglia)
Teatro Universitario di Mazatlán (19.3 miglia)
Acquario di Mazatlán (19.3 miglia)
Monumento al pescador (19.4 miglia)
Recensioni degli ospiti
8.9
Ottimo
Sulla base di 327 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive colpisce molti ospiti con personale cordiale, camere moderne con vista sull'oceano e un ambiente sicuro, ma le recensioni citano anche cibo altalenante, problemi di manutenzione, proposte invadenti di multiproprietà e intrattenimento serale limitato.
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Cosa pensano gli ospiti
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive colpisce molti ospiti con personale cordiale, camere moderne con vista sull'oceano e un ambiente sicuro, ma le recensioni citano anche cibo altalenante, problemi di manutenzione, proposte invadenti di multiproprietà e intrattenimento serale limitato.
Diversi ospiti hanno trovato il check-in lento, lunghe attese nei ristoranti e un personale non sempre presente, con alcune strutture o servizi occasionalmente chiusi o non funzionanti. La posizione remota e tranquilla è vicina all'aeroporto ma lontana dalla città, e l'oceano è spesso agitato con bandiere rosse, quindi la maggior parte delle persone preferisce le piscine. Aspettatevi un resort moderno e tranquillo, ideale per rilassarsi all'interno della struttura.
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Servizi
Le piscine sono popolari e adatte alle famiglie, ma gli ospiti segnalano un numero limitato di lettini e zone d'ombra e talvolta acqua fredda. Molti notano che alcune strutture non sono completamente aperte o funzionanti (ad esempio, chiusure della spa o del miniclub, scivolo d'acqua) e qualche segno di usura nelle aree comuni.
Recensioni degli ospiti correlate
4
Oscar
24 set 2025
·
Soggiorno di 7 notti
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
6
maridol
3 nov 2025
·
Soggiorno di 3 notti
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
8
Chan Woo
31 gen 2025
·
Soggiorno di 3 notti
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
8
Diana
9 set 2025
·
Soggiorno di 3 notti
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
6
Cynthia Emily
12 apr 2025
·
Soggiorno di 7 notti
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
8
Scott
1 dic 2025
·
Soggiorno di 7 notti
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
8
lizeth
19 lug 2024
·
Soggiorno di 4 notti
Not all facilities are open like spa and kids club
Not all facilities are open like spa and kids club
8
Julio Alberto
19 set 2024
·
Soggiorno di 2 notti
Es un hotel muy bonito, con areas agradables, comida y bebida muy buenos, sin embargo el hotel no se encuentra terminado en su totalidad, algunas areas como el spa no se encontraban disponibles.
Es un hotel muy bonito, con areas agradables, comida y bebida muy buenos, sin embargo el hotel no se encuentra terminado en su totalidad, algunas areas como el spa no se encontraban disponibles.
10
Pau
12 mar 2025
·
Soggiorno di 5 notti
Excelente servicio y atención por parte de todos. La comida deliciosa. Instalaciones en perfecto estado. Lo malo, no tienen cargadores para carros eléctricos y no hay actividades para pequeños de 2 años
Excelente servicio y atención por parte de todos. La comida deliciosa. Instalaciones en perfecto estado. Lo malo, no tienen cargadores para carros eléctricos y no hay actividades para pequeños de 2 años
10
Christina Marie
23 mar 2025
·
Soggiorno di 3 notti
The property was gorgeous. Ocean was very cold and water was rough, so we didn’t do much but play in the sand. The pool was great. Perfect for kids. It was heated, so even when it was chilly, you could swim all day. There was a large area that was about 2 feet deep, so our 4 year old could play and we didn’t have to worry too much. The food was pretty good too. I was surprised by how much I liked all the seafood.
The property was gorgeous. Ocean was very cold and water was rough, so we didn’t do much but play in the sand. The pool was great. Perfect for kids. It was heated, so even when it was chilly, you could swim all day. There was a large area that was about 2 feet deep, so our 4 year old could play and we didn’t have to worry too much. The food was pretty good too. I was surprised by how much I liked all the seafood.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Molti ospiti lodano la pulizia generale, soprattutto nelle camere. Altri segnalano mancanze come bagni pubblici sporchi, mobili macchiati, sedie a bordo piscina sporche o rovinose, disordine nei corridoi lasciato per giorni e detriti sulla spiaggia.
Recensioni degli ospiti correlate
6
Johan
23 apr 2025
·
Soggiorno di 5 notti
Recientemente nos hospedamos en Dreams Estrella del Mar Mazatlán Golf & Spa Resort y, aunque el resort ofrece instalaciones modernas y habitaciones de diseño atractivo, hubo aspectos que no cumplieron con nuestras expectativas considerando el alto costo del alojamiento. Lo positivo: • Las habitaciones son espaciosas, bien decoradas y ofrecen un alto nivel de confort. • El personal fue en general amable y servicial, lo que contribuyó a una estancia agradable. Áreas de mejora: • La variedad de alimentos en los restaurantes fue limitada. Aunque algunos platillos estaban bien preparados, esperábamos una oferta más amplia y especial, acorde al precio del resort. • La playa presentaba residuos y hierbas, lo que afectó la experiencia de disfrutar del mar. En resumen, mientras que las instalaciones y el servicio fueron satisfactorios, la relación calidad-precio se ve afectada por la limitada oferta gastronómica y las condiciones de la playa.
Recientemente nos hospedamos en Dreams Estrella del Mar Mazatlán Golf & Spa Resort y, aunque el resort ofrece instalaciones modernas y habitaciones de diseño atractivo, hubo aspectos que no cumplieron con nuestras expectativas considerando el alto costo del alojamiento. Lo positivo: • Las habitaciones son espaciosas, bien decoradas y ofrecen un alto nivel de confort. • El personal fue en general amable y servicial, lo que contribuyó a una estancia agradable. Áreas de mejora: • La variedad de alimentos en los restaurantes fue limitada. Aunque algunos platillos estaban bien preparados, esperábamos una oferta más amplia y especial, acorde al precio del resort. • La playa presentaba residuos y hierbas, lo que afectó la experiencia de disfrutar del mar. En resumen, mientras que las instalaciones y el servicio fueron satisfactorios, la relación calidad-precio se ve afectada por la limitada oferta gastronómica y las condiciones de la playa.
10
Marc
7 apr 2025
·
Soggiorno di 6 notti
Clean facility with hard working staff to make your experience the best it can be. Lots of dolphins in the ocean in this area visible from the beach.
Clean facility with hard working staff to make your experience the best it can be. Lots of dolphins in the ocean in this area visible from the beach.
6
Erick
22 lug 2024
·
Soggiorno di 4 notti
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
8
Gustavo
7 mag 2025
·
Soggiorno di 5 notti
La propiedad es hermosa y prácticamente nueva, el personal en todo momento fue increíblemente atento, amable y buscando soluciones, somos vegetarianos y siempre buscaron la manera de adaptar platillos u ofrecernos opciones vegetarianas. Lamentablemente (y sé que no depende del hotel sino de los huéspedes) hubo dos accidentes en las albercas en el transcurso de los 6 días de estancia, un día tuvieron que evacuar una de las albercas grandes porque un niño vomito y a los dos días otra alberca fue desalojada porque hubo un problema con un pequeñito y se hizo del baño, debería ser obligatorio que los niños pequeños que no tienen control de esfinteres y que están en proceso de aprendizaje usen pañal de alberca. No dan ganas de meterte a una alberca en estas condiciones por más químicos que le apliquen, existía la opción de área solo para adultos pero el costo nos pareció demasiado alto por cambiar de categoría. Creo que prefiero ir menos días a un hotel solo para adultos a regresar a uno familiar donde puedan suceder estos inconvenientes. Es una lástima porque el hotel está realmente hermoso. Nunca pudimos entrar al mar porque había bandera roja y las olas estaban muy bravas pero eso no se puede controlar y nuevamente no depende el hotel.
La propiedad es hermosa y prácticamente nueva, el personal en todo momento fue increíblemente atento, amable y buscando soluciones, somos vegetarianos y siempre buscaron la manera de adaptar platillos u ofrecernos opciones vegetarianas. Lamentablemente (y sé que no depende del hotel sino de los huéspedes) hubo dos accidentes en las albercas en el transcurso de los 6 días de estancia, un día tuvieron que evacuar una de las albercas grandes porque un niño vomito y a los dos días otra alberca fue desalojada porque hubo un problema con un pequeñito y se hizo del baño, debería ser obligatorio que los niños pequeños que no tienen control de esfinteres y que están en proceso de aprendizaje usen pañal de alberca. No dan ganas de meterte a una alberca en estas condiciones por más químicos que le apliquen, existía la opción de área solo para adultos pero el costo nos pareció demasiado alto por cambiar de categoría. Creo que prefiero ir menos días a un hotel solo para adultos a regresar a uno familiar donde puedan suceder estos inconvenientes. Es una lástima porque el hotel está realmente hermoso. Nunca pudimos entrar al mar porque había bandera roja y las olas estaban muy bravas pero eso no se puede controlar y nuevamente no depende el hotel.
8
Diana
9 set 2025
·
Soggiorno di 3 notti
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
10
Valente
26 ott 2025
·
Soggiorno di 3 notti
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
4
Dario
17 set 2025
·
Soggiorno di 4 notti
La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.
La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.
8
Scott
1 dic 2025
·
Soggiorno di 7 notti
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
10
Oscar
21 dic 2025
·
Soggiorno di 4 notti
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
10
Alicia
7 lug 2025
·
Soggiorno di 2 notti
Very clean, good food.
Very clean, good food.
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Camere
Camere moderne e spaziose con vista sull'oceano ricevono frequenti elogi per il comfort. Alcuni ospiti menzionano un condizionatore d'aria debole, problemi con le chiavi o le serrature, rumore occasionale tra le camere e alcuni ritengono l'arredamento impersonale.
Recensioni degli ospiti correlate
4
Oscar
24 set 2025
·
Soggiorno di 7 notti
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
6
Manuel
19 ago 2024
·
Soggiorno di 2 notti
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
8
LORENA
7 ott 2025
·
Soggiorno di 1 notte
TENIA VISTA AL MAR Y ES UNA HABITACIÓN AMPLIA Y MUY COMODA.
TENIA VISTA AL MAR Y ES UNA HABITACIÓN AMPLIA Y MUY COMODA.
8
Chan Woo
31 gen 2025
·
Soggiorno di 3 notti
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
10
Valente
26 ott 2025
·
Soggiorno di 3 notti
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
8
JESUS
6 ott 2025
·
Soggiorno di 3 notti
Vista de la habitación
Vista de la habitación
6
Aaron Rodrigo
6 lug 2025
·
Soggiorno di 3 notti
En general el hotel el hotel está muy bien , pero nos quedamos 3 noches y 2 noches se descompuso el aire acondicionado era imposible estar en los cuartos y más dormir , me parece increíble que un hotel que tiene un poco más de 1 año y la categoría que es el hotel no cuente con otra opción del aire acondicionado , fueron 2 noches en donde no pudimos dormir por el calor y lo único que decían es que ya mantenimiento estaba trabajando en ello.
En general el hotel el hotel está muy bien , pero nos quedamos 3 noches y 2 noches se descompuso el aire acondicionado era imposible estar en los cuartos y más dormir , me parece increíble que un hotel que tiene un poco más de 1 año y la categoría que es el hotel no cuente con otra opción del aire acondicionado , fueron 2 noches en donde no pudimos dormir por el calor y lo único que decían es que ya mantenimiento estaba trabajando en ello.
10
Ana
9 ott 2025
·
Soggiorno di 2 notti
Solo un detalle se escucha mucho el ruido de la habitacion contigua y los huespedes no respetaban lo que dice el reglamento de la música alta
Solo un detalle se escucha mucho el ruido de la habitacion contigua y los huespedes no respetaban lo que dice el reglamento de la música alta
8
Adriana
10 nov 2025
·
Soggiorno di 1 notte
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
10
Lori
16 feb 2025
·
Soggiorno di 4 notti
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
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Servizio
Il personale è ampiamente descritto come cordiale e attento. Tuttavia, il check-in/out può essere lento, la comunicazione incostante, il servizio a bordo piscina/bar e in camera variabile e la pressione per la vendita di multiproprietà è un reclamo ricorrente.
Recensioni degli ospiti correlate
6
maria fernanda
12 ago 2025
·
Soggiorno di 3 notti
Pésimo servicio de llegada , tardadisimo el check in , otra tanto esperar a q hubiera bellboy disponible, nos llevamos nosotros las maletas al cuarto. Llegamos al cuarto y no jalaban las llaves . Hablamos y NO HABIA manera q nos llevaran llaves , había que regresar .
Pésimo servicio de llegada , tardadisimo el check in , otra tanto esperar a q hubiera bellboy disponible, nos llevamos nosotros las maletas al cuarto. Llegamos al cuarto y no jalaban las llaves . Hablamos y NO HABIA manera q nos llevaran llaves , había que regresar .
8
Isaiah
8 ott 2025
·
Soggiorno di 4 notti
Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.
Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.
10
Jorge
2 ago 2025
·
Soggiorno di 3 notti
Check in DEMASIADO tardado (1 hora 10 min)
Check in DEMASIADO tardado (1 hora 10 min)
10
Valente
26 ott 2025
·
Soggiorno di 3 notti
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
2
maggie
16 mag 2024
·
Soggiorno di 3 notti
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
2
Jesus
16 nov 2025
·
Soggiorno di 4 notti
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
4
Maria
27 giu 2024
·
Soggiorno di 4 notti
El hotel no cuenta con el personal suficiente para atender a la cantidad de personas hospedadas en el. Los restaurantes se quedaban sin comida, no hacen la limpieza de los cuartos y las bebidas en el bar se terminan.
El hotel no cuenta con el personal suficiente para atender a la cantidad de personas hospedadas en el. Los restaurantes se quedaban sin comida, no hacen la limpieza de los cuartos y las bebidas en el bar se terminan.
10
Kuljit
15 apr 2025
·
Soggiorno di 7 notti
Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.
Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.
10
Gissel Daniela
15 giu 2025
·
Soggiorno di 2 notti
El hotel esta hermoso, las instalaciones bonitas y comodas. El servicio excelente. Sin embargo...!!! Tengan cuidado con la agencia de Unlimited o UVC que esta dentro del hotel y te agarran a tu llegada..! Los acosan y hostigan para adquirir una membresía que al final termina con precios super elevados. Nos hicieron perder 4 horas intentando vender la membresia. Mi pareja y yo nos hospedamos ahi para relajarnos, salir de la rutina y alejarnos del estres, pero esta gente nos hicieron pasar un momento incomodo por 4 horas, nos sentimos presionados, estresados y hostigados..!! Al final la experiencia fue agridulce por ese detalle.
El hotel esta hermoso, las instalaciones bonitas y comodas. El servicio excelente. Sin embargo...!!! Tengan cuidado con la agencia de Unlimited o UVC que esta dentro del hotel y te agarran a tu llegada..! Los acosan y hostigan para adquirir una membresía que al final termina con precios super elevados. Nos hicieron perder 4 horas intentando vender la membresia. Mi pareja y yo nos hospedamos ahi para relajarnos, salir de la rutina y alejarnos del estres, pero esta gente nos hicieron pasar un momento incomodo por 4 horas, nos sentimos presionados, estresados y hostigados..!! Al final la experiencia fue agridulce por ese detalle.
10
Mariela
16 giu 2025
·
Soggiorno di 1 notte
Me gustó, la gastronomía esta super rica 🙌 y las habitaciones e instalaciones muy cuidadas y limpias, lo unico es los meseros en area de alberca habia pocos o no te atendían, y el room service muy lento
Me gustó, la gastronomía esta super rica 🙌 y las habitaciones e instalaciones muy cuidadas y limpias, lo unico es los meseros en area de alberca habia pocos o no te atendían, y el room service muy lento
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Posizione
Ambiente isolato e tranquillo vicino all'aeroporto ma a 30-45 minuti dalla città con posti di blocco di sicurezza. La spiaggia è lunga e panoramica, ma spesso il surf è troppo forte per nuotare e le opzioni di trasporto possono essere limitate o costose.
Recensioni degli ospiti correlate
10
Jose
6 mag 2025
·
Soggiorno di 2 notti
Excelente en todos los aspectos el que podría ser un punto a favor o en contra es que está a 30 min de la CD de Mazatlán, también deberían avisar que los bares de la piscina cierran a las 5:30 PM, Todo lo demás excelente la comida está riquisima
Excelente en todos los aspectos el que podría ser un punto a favor o en contra es que está a 30 min de la CD de Mazatlán, también deberían avisar que los bares de la piscina cierran a las 5:30 PM, Todo lo demás excelente la comida está riquisima
10
larry
14 set 2025
·
Soggiorno di 3 notti
The property was semi isolated, this was exactly what we desired. Security was on point.
The property was semi isolated, this was exactly what we desired. Security was on point.
10
Hugo Julio
30 lug 2025
·
Soggiorno di 5 notti
Muy aceptable, lejos de la sociedad
Muy aceptable, lejos de la sociedad
8
Janet Dominguez Santacruz Ivan
4 set 2025
·
Soggiorno di 3 notti
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
10
Rosa
12 giu 2025
·
Soggiorno di 3 notti
Nice property good service. The only negative is you can’t swim in the beach
Nice property good service. The only negative is you can’t swim in the beach
6
Cynthia Emily
12 apr 2025
·
Soggiorno di 7 notti
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
10
Julian
12 giu 2025
·
Soggiorno di 4 notti
Everything was great , new property very nice ! It is just sad that the ocean is so dangerous to swim in that area !
Everything was great , new property very nice ! It is just sad that the ocean is so dangerous to swim in that area !
6
Pedro Pablo
8 ott 2025
·
Soggiorno di 4 notti
Las instalaciones son buenas, buena limpieza, comida más o menos, pero la playa muy mala, con el agua muy revolcada y apesturrienta y lo peor, que tienes que pasar muchos filtros de seguridad y si quieres salir de ahí, todas las tarifas de los taxis son de $600 pesos así sean 2 o 10 kilómetros, deberían de dar más opciones de transporte como uber .
Las instalaciones son buenas, buena limpieza, comida más o menos, pero la playa muy mala, con el agua muy revolcada y apesturrienta y lo peor, que tienes que pasar muchos filtros de seguridad y si quieres salir de ahí, todas las tarifas de los taxis son de $600 pesos así sean 2 o 10 kilómetros, deberían de dar más opciones de transporte como uber .
10
Lori
16 feb 2025
·
Soggiorno di 4 notti
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
6
Nallely
2 ott 2025
·
Soggiorno di 5 notti
If you plan to travel with your pet, please read this! I chose this hotel because it was the closest pet-friendly resort to Ciudad Juárez—we wanted our dog to meet the beach for the first time. The listing only said “pet friendly with a fee” and gave no details. After booking a Swim Out Preferred Room, I learned it wasn’t pet friendly. Expedia had to call the property to switch us, and that’s when we learned the rules: pets not allowed in spa, gym, pool, or beach, and they can’t be left alone more than 2 hours. Upon arrival they welcomed us with a bed, bowls, and toys, but the stay was far from “pet friendly.” At every restaurant we were stopped and managers had to request permission for my 7 lb poodle to enter in her carrier—never allowed to sit on the floor. She wasn’t allowed at restaurants, pool, spa, or beach, and we were even called out for letting her pee on the grass (though no pet relief areas exist). Essentially, the only place she was welcome was our lowest-tier room. The pet fee felt unreasonable for such restrictions. Other notes: the resort is secluded, 45 minutes from town, with no Ubers (taxis are about $66 USD round trip). Food was excellent, staff friendly, and the resort a nice size—not too big or small. Drinks were disappointing compared to past stays with this chain. Overall, staff was great but management rules and unclear policies made it a poor choice for pet owners.
If you plan to travel with your pet, please read this! I chose this hotel because it was the closest pet-friendly resort to Ciudad Juárez—we wanted our dog to meet the beach for the first time. The listing only said “pet friendly with a fee” and gave no details. After booking a Swim Out Preferred Room, I learned it wasn’t pet friendly. Expedia had to call the property to switch us, and that’s when we learned the rules: pets not allowed in spa, gym, pool, or beach, and they can’t be left alone more than 2 hours. Upon arrival they welcomed us with a bed, bowls, and toys, but the stay was far from “pet friendly.” At every restaurant we were stopped and managers had to request permission for my 7 lb poodle to enter in her carrier—never allowed to sit on the floor. She wasn’t allowed at restaurants, pool, spa, or beach, and we were even called out for letting her pee on the grass (though no pet relief areas exist). Essentially, the only place she was welcome was our lowest-tier room. The pet fee felt unreasonable for such restrictions. Other notes: the resort is secluded, 45 minutes from town, with no Ubers (taxis are about $66 USD round trip). Food was excellent, staff friendly, and the resort a nice size—not too big or small. Drinks were disappointing compared to past stays with this chain. Overall, staff was great but management rules and unclear policies made it a poor choice for pet owners.
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Ristorazione
Molti ospiti si sono goduti pasti gustosi e diversi ristoranti. Altri segnalano orari di apertura limitati o scarsa varietà, lunghe attese, qualità incostante, sale da pranzo calde e bevande deludenti; alcuni menzionano preoccupazioni per la sicurezza alimentare.
Recensioni degli ospiti correlate
8
Janet Dominguez Santacruz Ivan
4 set 2025
·
Soggiorno di 3 notti
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
8
Diana
9 set 2025
·
Soggiorno di 3 notti
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
4
Jose
20 nov 2025
·
Soggiorno di 3 notti
El hotel es muy bonito pero la comida no es buena en ninguno de los restaurantes, por las noches solo hay tres restaurantes abiertos y hay que pedir a la carta, lo cual es muy tardado y además sin buen sabor, las bebidas es del alcohol más barato a menos que seas socio, si no traes tu termo en área de alberca sus vasos están viejos y se ven sucios. Las albercas están Super frías dicen que tienen calefacción pero es mentira. Las amenidades que ponen en la publicidad que deberían tener en el cuarto tampoco las tienen a menos de que seas socio. El frigobar solo tiene 4 refrescos, dos cervezas y dos aguas. Lo peor de todo es las personas de recepción de tiempos compartidos donde te envuelven prometiendo ciertos up grades con una plática de 90 min que termina siendo de más de 4 horas, no lo hagan !!!! Piden cantidades impagables para ser socios. El lugar es muy aburrido, no hay shows a ninguna hora. Es un lugar que por lo que cobran no lo vale. No volvería.
El hotel es muy bonito pero la comida no es buena en ninguno de los restaurantes, por las noches solo hay tres restaurantes abiertos y hay que pedir a la carta, lo cual es muy tardado y además sin buen sabor, las bebidas es del alcohol más barato a menos que seas socio, si no traes tu termo en área de alberca sus vasos están viejos y se ven sucios. Las albercas están Super frías dicen que tienen calefacción pero es mentira. Las amenidades que ponen en la publicidad que deberían tener en el cuarto tampoco las tienen a menos de que seas socio. El frigobar solo tiene 4 refrescos, dos cervezas y dos aguas. Lo peor de todo es las personas de recepción de tiempos compartidos donde te envuelven prometiendo ciertos up grades con una plática de 90 min que termina siendo de más de 4 horas, no lo hagan !!!! Piden cantidades impagables para ser socios. El lugar es muy aburrido, no hay shows a ninguna hora. Es un lugar que por lo que cobran no lo vale. No volvería.
6
Cynthia Emily
12 apr 2025
·
Soggiorno di 7 notti
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
2
Jesus
16 nov 2025
·
Soggiorno di 4 notti
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
6
Douglas
16 gen 2025
·
Soggiorno di 7 notti
Staff made the stay worth while. However, dining options and food quality lacked. Very limited buffet options, i.e. no pasta station like many other A.I. resorts, repetitive breakfast, lunch/dinner & dessert options on buffet. Restaurant’s lacked the quality you would expect for a 5 star resort. Preferred Adult area, lacked food service attendant, however the drink service attendant was on par. Once again the workers made the stay worth while. Abel in preferred adult bar, Santiago & Daniel in Preferred Lounge Bar, Issac, at the Sports Bar, Arturo, in Main Dinning, Mark Butler. Exception worker’s!!
Staff made the stay worth while. However, dining options and food quality lacked. Very limited buffet options, i.e. no pasta station like many other A.I. resorts, repetitive breakfast, lunch/dinner & dessert options on buffet. Restaurant’s lacked the quality you would expect for a 5 star resort. Preferred Adult area, lacked food service attendant, however the drink service attendant was on par. Once again the workers made the stay worth while. Abel in preferred adult bar, Santiago & Daniel in Preferred Lounge Bar, Issac, at the Sports Bar, Arturo, in Main Dinning, Mark Butler. Exception worker’s!!
8
Carlos
25 ott 2025
·
Soggiorno di 3 notti
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
2
Oscar
26 ott 2025
·
Soggiorno di 2 notti
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
4
Sharone
31 mar 2025
·
Soggiorno di 3 notti
The food was horrible. Gave me food poisoning
The food was horrible. Gave me food poisoning
10
Oscar
21 dic 2025
·
Soggiorno di 4 notti
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
6
MARCELA
4 settimane fa
·
Soggiorno di 5 notti
Reporte el lavamanos que tenia fuga, nunca fueron atenderlo. La habitación los primeros dos días no fueron a limpiarlo a pesar de varias llamadas, tuve que acudir a front desk a poner queja para q fueran a limpiarlo. El restaurante de mariscos cerrado, El kids zone cerrado. Hice varios requerimientos porque llevaba un bebe de 8 meses para las comidas y nada se podia. Eran requerimientos simples... un aguacate, un huevo cocido (me entregaron super crudos) o yogurt natural (xq tenian con fruta picada en el buffet) y no se podia. Muy poca variedad de alimentos en desayunos y comidas. Los restaurantes no puedes pedir para llevar a la habitacion. El room service esta muy muuuy limitado.
Reporte el lavamanos que tenia fuga, nunca fueron atenderlo. La habitación los primeros dos días no fueron a limpiarlo a pesar de varias llamadas, tuve que acudir a front desk a poner queja para q fueran a limpiarlo. El restaurante de mariscos cerrado, El kids zone cerrado. Hice varios requerimientos porque llevaba un bebe de 8 meses para las comidas y nada se podia. Eran requerimientos simples... un aguacate, un huevo cocido (me entregaron super crudos) o yogurt natural (xq tenian con fruta picada en el buffet) y no se podia. Muy poca variedad de alimentos en desayunos y comidas. Los restaurantes no puedes pedir para llevar a la habitacion. El room service esta muy muuuy limitado.
6
Julio Francisco
4 settimane fa
·
Soggiorno di 5 notti
Le hace falta mucha sombra . No hay donde esconderte del sol un momento. Pocos camastros. Siempre estaban ocupados. Ns toco q estuvieran arreglando el restaurante de mariscos y la zona de helados por lo que no hubo. Nunca vimos un show nocturno. Poca animacion
Le hace falta mucha sombra . No hay donde esconderte del sol un momento. Pocos camastros. Siempre estaban ocupados. Ns toco q estuvieran arreglando el restaurante de mariscos y la zona de helados por lo que no hubo. Nunca vimos un show nocturno. Poca animacion
4
RICARDO
11 ago 2026
·
Soggiorno di 2 notti
Las instalaciones muy bien en general, el personal con falta de capacitación y no cumplen con lo estipulado del todo incluido no es cierto que tienen barra premium
Las instalaciones muy bien en general, el personal con falta de capacitación y no cumplen con lo estipulado del todo incluido no es cierto que tienen barra premium
10
Patricia
4 ago 2026
·
Soggiorno di 1 notte
Excelente opción , hotel muy bonito y cómodo ! Muy recomendable
Excelente opción , hotel muy bonito y cómodo ! Muy recomendable
8
Jose Luis
1 ago 2026
·
Soggiorno di 3 notti
Excelentes instalaciones y gran servicio por parte de todos, lo único negativo sería que la playa no es tan bonita, aunque si hay actividades como voleyball de playa,
Excelentes instalaciones y gran servicio por parte de todos, lo único negativo sería que la playa no es tan bonita, aunque si hay actividades como voleyball de playa,
Politiche della struttura
Check-in
Check-out
Dalle 00:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-16: 304.74212708496094USD
- 2026-09-17: 283.59012020965577USD
- 2026-09-18: 283.5405097085571USD
- 2026-09-19: 273.7862963330078USD
- 2026-09-20: 252.54639297271729USD
- 2026-09-21: 252.54639297271729USD
- 2026-09-22: 252.54639297271729USD
- 2026-09-23: 252.54639297271729USD
- 2026-09-24: 262.7164054562378USD
- 2026-09-25: 262.7164054562378USD
- 2026-09-26: 262.7164054562378USD
- 2026-09-27: 252.70293776947022USD
- 2026-09-28: 252.70293776947022USD
- 2026-09-29: 252.70293776947022USD
- 2026-09-30: 252.70293776947022USD
- 2026-10-01: 299.27469925964357USD
- 2026-10-02: 299.27469925964357USD
- 2026-10-03: 299.27469925964357USD
- 2026-10-04: 308.18032764343263USD
- 2026-10-05: 308.18032764343263USD
- 2026-10-06: 303.985663359375USD
- 2026-10-07: 299.27469925964357USD
- 2026-10-08: 299.27469925964357USD
- 2026-10-09: 299.27469925964357USD
- 2026-10-10: 299.27469925964357USD
- 2026-10-11: 299.27469925964357USD
- 2026-10-12: 391.8589383435059USD
- 2026-10-13: 1266.9134990185546USD
- 2026-10-14: 316.69278842346193USD
- 2026-10-15: 299.27469925964357USD
- 2026-10-16: 308.0727973205566USD
- 2026-10-17: 308.18032764343263USD
- 2026-10-18: 305.2010329852295USD
- 2026-10-19: 387.58896426696776USD
- 2026-10-20: 387.58896426696776USD
- 2026-10-21: 294.63904495239257USD
- 2026-10-22: 309.72158391784666USD
- 2026-10-23: 337.6064720611572USD
- 2026-10-24: 392.4935320324707USD
- 2026-10-25: 311.42853575988767USD
- 2026-10-26: 305.2010329852295USD
- 2026-10-27: 301.769984753418USD
- 2026-10-28: 299.27469925964357USD
- 2026-10-29: 301.769984753418USD
- 2026-10-30: 299.27469925964357USD
- 2026-10-31: 299.27469925964357USD
- 2026-11-01: 283.45320925079346USD
- 2026-11-02: 358.15086424438476USD
- 2026-11-03: 358.15086424438476USD
- 2026-11-04: 357.2581557080078USD
- 2026-11-05: 371.98258749450684USD
- 2026-11-06: 301.3828124822998USD
- 2026-11-07: 301.769984753418USD
- 2026-11-08: 301.769984753418USD
- 2026-11-09: 328.1857709765625USD
- 2026-11-10: 382.94254640930177USD
- 2026-11-11: 1207.017811940918USD
- 2026-11-12: 351.9671870007324USD
- 2026-11-13: 427.34562779296874USD
- 2026-11-14: 377.77986379638673USD
- 2026-11-15: 387.47067039367676USD
- 2026-11-16: 301.769984753418USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e carte di debito; non si accettano contanti
- La struttura è dotata di un estintore antincendio
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Si richiede la prenotazione per i tee-time per il golf, i massaggi e i trattamenti spa. Le prenotazioni possono essere effettuate contattando un resort prima dell’arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- La struttura accetta animali domestici solo nelle camere per fumatori. Il servizio è a pagamento (le tariffe sono indicate nella sezione apposita). Per richiedere una di queste camere, gli ospiti devono mettersi in contatto direttamente con la struttura utilizzando i recapiti presenti nella conferma della prenotazione.
- Supplemento per animali domestici: 1300 MXN ad animale, a notte
- Non vengono richiesti supplementi per gli animali di servizio
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Attività
Piscina
Spiaggia privata
Giardino
Spiaggia - nelle vicinanze
Karaoke
Pesca
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Evening Entertainment
Pool (Infinity)
Outdoor Fireplace
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Colazione in camera
Disponibilità camere anallergiche
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito