Is parking available at the property?

Self parking is available on-site for a fee of EUR 12 per night. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays and weekends from 6:30 AM to 10:00 AM for a fee of approximately EUR 22 per person.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 12 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is from 3:00 PM until midnight, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Troyes, within a 10-minute walk of the Seine and Centre de Congrès de l’Aube. It is approximately 0.5 km from the Seine and 0.6 km from the Centre de Congrès de l’Aube.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Mercure Troyes Centre - 4 Star Comfort

Average nightly price at Mercure Troyes Centre by month, last 12 months (USD)
Month	Average price
January	$148
February	$149
March	$150
April	$153
May	$153
June	$169
July	$174
August	$158
September	$197
October	$156
November	$148
December	$152

What guests think

Across recent reviews, Mercure Troyes Centre stands out for friendly, attentive staff, spacious refurbished rooms, an excellent breakfast, and a walkable location near Troyes' center, with some recurring notes about parking logistics and air conditioning.

Cleanliness is widely praised, though one guest reported an insect in their room and felt the follow-up at checkout lacked empathy. There is no on-site evening dining after the refit, but restaurants are nearby; the hotel is notably pet-friendly and offers convenient water stations on each floor. Overall, expect a contemporary stopover with thoughtful touches and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient with an underground option (often paid) but can be full; some found free on-street spaces. No on-site evening restaurant post-refit; bar and hallway water stations are noted, and the hotel is pet-friendly.

Related guest reviews

6

Helen

Jun 16, 2025

·

Stayed 1 night

Stayed for one night on trip to Italy. Hotel was fine but secure parking was important to me. Hotel messaged few days prior to stay to ask if parking was required, I replied stating yes please book me a space. However on arrival we were informed their secure car park was full but there was an outdoor public car park a few hundred yards away…. I feel I should have been made aware of this prior to arrival

8

Glenn

Aug 12, 2024

·

Stayed 1 night

Nice hotel, after the revamp there isn’t an evening dining option altho’ there is a steak and chicken restaurant nearby. The town centre is 7 mins walk with lots of dining options. There is a car park shared with two other hotels for €12. It has max height of 1.9 m. Ok for most SUVs. The bar man makes a good negroni.

8

John

Jul 17, 2024

·

Stayed 1 night

Newly refurbished Good sized family room which would have benefited from extra chair and improved lighting. Parking very good - plenty of spaces and secure Breakfast - good selection but ran out of a number of items, tables too small and very close to each other

10

Lorraine

Jan 5, 2024

·

Stayed 1 night

The property was excellent, clean, modern, great design. Staff were very friendly and helpful especially on my food allergies. Suggest booking a parking space in the underground parking right next to hotel, they share with another hotel as limited parking outside plus gives added security. Although just one night it was a great stop and would book again.

8

Marin

Jun 19, 2023

·

Stayed 1 night

It has a good location and parking in the hotel’s subterranean car park is easy. Newly redecorated but with some cheap ideas – the bar in the middle of the lobby, with the check-in lady staying on a stool, no mini fridge in the room, and worst of all – no air conditioning in the rooms. The breakfast, arranged around the same overwhelming island bar was good but, in the end, I left feeling sorry for the personnel, forced to work in an awkward cost-cutting re-designed hotel.

10

Kirk

Sep 25, 2025

·

Stayed 1 night

Very pet friendly for our pooches, room was clean and spacious, had a good nights sleep!

8

David

May 25, 2024

·

Stayed 1 night

Great hotel very well equipped and decorated and great parking and close to center

10

Peter

Dec 30, 2024

·

Stayed 1 night

Very friendly staff. Excellent breakfast. Plenty of free on street parking. Restaurant literally next door

10

Fani

May 13, 2023

·

Very nice hotel, comfortable and clean rooms, nice breakfast in a very good and walkable location, quite near the city historical center. Parking just crossing the street. I would definitely stay there again.

10

christine

Apr 28, 2024

·

Stayed 1 night

Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the hotel and rooms as very clean; housekeeping appears reliable. One guest reported an insect in the room, but this seems isolated.

Related guest reviews

10

P A

May 29, 2024

·

Stayed 1 night

Excellent stay and convenient for exploring Troyes. We have been before as it’s a good stop point returning to uk via Calais. The hotel has been refurbished since our last stay and it now has a very luxurious feel to it. Secure car park is a plus. Very comfortable rooms spotlessly clean and helpful and friendly staff

10

Jennifer

Jan 4, 2024

·

Stayed 1 night

Very clean, updated, comfortable rooms. Warm and friendly staff. Great location and value. Dinner at "Hippopotamus" was excellent.

10

Jérôme

Jan 31, 2026

·

Stayed 1 night

Hôtel propre, bien décoré avec un bon petit-déjeuner. Grand chambre spacieuse, propre, lit confortable. Personnel aimable.

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10

Françoise

Sep 15, 2024

·

Stayed 2 nights

Hôtel très propre dans son ensemble, convivial, et assez proche du centre ville. Les chambres spacieuses sont très agréables. Très bonne literie.

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10

marc

Jun 29, 2024

·

Stayed 1 night

Very clean, large room, good location

8

vanessa

Nov 4, 2023

·

Stayed 1 night

Cute hotel, clean room, room was spacious, the amenities in the room were very minimal though, only shower gel and a couple of towels in the bathroom and one sachet of tea… the beds were very comfortable which was very appreciated after a long drive, hotel staff was helpful and attentive, the reception area is very cosy and inviting but I’m not 100% this hotel should be a four star, a good solid three star for sure

10

P A

Oct 12, 2025

·

Stayed 1 night

Everything was excellent as always. The hotel is quirky in style and design but super clean and the rooms are luxurious. Staff are super helpful and always go the extra mile. Breakfast superb. We always have a lovely time in Metz

10

Marine

Sep 15, 2024

·

Stayed 1 night

Très bon accueil à l’hôtel. Chambre très propre, épurée et joliment décorée.

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10

Fani

May 13, 2023

·

Very nice hotel, comfortable and clean rooms, nice breakfast in a very good and walkable location, quite near the city historical center. Parking just crossing the street. I would definitely stay there again.

6

Christian

Oct 19, 2025

·

Stayed 2 nights

Séjour de 2 jours pour la 2 eme fois Personnel du bar très sympa Accueil très pro et rapide à l’arrivée Mais gros soucis la deuxième nuit On a découvert un cafard sur le rideau de la chambre On l’a ramené en bas au bar et la dame a appelle un de ses collègues pour lui montrer Nous a propose de nous offrir un verre pour s’excuser mais elle n’y était pour rien Par contre très grande déception du jeune qui tenait la réception le lendemain vers 9 h 30 lors de notre départ : mêle pas une excuse ,il a juste dit que cela pouvait arriver lors du ménage quand on ouvrait les fenêtres … Franchement ,il devrait changer de job . Un petit mot de compassion aurait été souhaitable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern and comfortable, with many praising the beds; several note recent refurbishment. Downsides include inconsistent or non-functioning air conditioning, no mini fridge in some rooms, and minimal in-room amenities or lighting.

Related guest reviews

10

François-Xavier

Feb 7, 2024

·

Stayed 1 night

Superbe hôtel, super accueil, chambre moderne et spacieuse

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10

Jérôme

Jan 31, 2026

·

Stayed 1 night

Hôtel propre, bien décoré avec un bon petit-déjeuner. Grand chambre spacieuse, propre, lit confortable. Personnel aimable.

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10

Jacqueline

Aug 4, 2024

·

Stayed 1 night

Fine except the air conditioning didn’t work, but we were able to open the French balcony door

8

John

Jul 17, 2024

·

Stayed 1 night

Newly refurbished Good sized family room which would have benefited from extra chair and improved lighting. Parking very good - plenty of spaces and secure Breakfast - good selection but ran out of a number of items, tables too small and very close to each other

10

Kendall

Aug 22, 2025

·

Stayed 1 night

Great Hotel very close to the heart of Troyes. Large room, good condition, friendly service and excellent breakfast. We’ll definitely be back

8

Marin

Jun 19, 2023

·

Stayed 1 night

It has a good location and parking in the hotel’s subterranean car park is easy. Newly redecorated but with some cheap ideas – the bar in the middle of the lobby, with the check-in lady staying on a stool, no mini fridge in the room, and worst of all – no air conditioning in the rooms. The breakfast, arranged around the same overwhelming island bar was good but, in the end, I left feeling sorry for the personnel, forced to work in an awkward cost-cutting re-designed hotel.

8

Louise

Aug 15, 2023

·

Stayed 1 night

Love the hotel refit much better and feels quite luxurious without the hefty price tag. Only complaint was no mini fridge in room and there was before

8

vanessa

Nov 4, 2023

·

Stayed 1 night

Cute hotel, clean room, room was spacious, the amenities in the room were very minimal though, only shower gel and a couple of towels in the bathroom and one sachet of tea… the beds were very comfortable which was very appreciated after a long drive, hotel staff was helpful and attentive, the reception area is very cosy and inviting but I’m not 100% this hotel should be a four star, a good solid three star for sure

10

Christophe

Nov 30, 2023

·

Stayed 1 night

Chambre très confortable, calme, literie extra.

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10

christine

Apr 28, 2024

·

Stayed 1 night

Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, welcoming and helpful across front desk and breakfast; check-in is efficient. One guest experienced a poor response to a cleanliness issue.

Related guest reviews

10

David

Aug 18, 2023

·

Stayed 1 night

The staff were attentive and made us feel welcome, safe car parking, proximity to the town good , the room was large ,I would recommend this hotel

10

Nina

Aug 3, 2025

·

Stayed 1 night

Lovely hotel, our third time staying here. Service excellent, staff friendly & helpful as always. Only complaint is there was no milk in our room to have with our coffee.

10

Kendall

Aug 22, 2025

·

Stayed 1 night

Great Hotel very close to the heart of Troyes. Large room, good condition, friendly service and excellent breakfast. We’ll definitely be back

10

CARINE

Apr 23, 2025

·

Stayed 1 night

Très bel hôtel et personnel au petits soins (mention spéciale au personnel du petit déjeuner qui a le don de vous mettre de bonne humeur :-)

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10

E A

Mar 15, 2025

·

Stayed 1 night

Very comfortable hotel with friendly staff. Convenient for the centre of Troyes.

10

OTTAVIANO

Jun 14, 2025

·

Stayed 1 night

Une valeur sûre sur Troyes. Jamais déçu de mes séjours. Encore plus depuis qu’il a entièrement été rénové. Personnel TOUJOURS souriant et avenant. Merci

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10

Peter

Dec 30, 2024

·

Stayed 1 night

Very friendly staff. Excellent breakfast. Plenty of free on street parking. Restaurant literally next door

6

Christian

Oct 19, 2025

·

Stayed 2 nights

Séjour de 2 jours pour la 2 eme fois Personnel du bar très sympa Accueil très pro et rapide à l’arrivée Mais gros soucis la deuxième nuit On a découvert un cafard sur le rideau de la chambre On l’a ramené en bas au bar et la dame a appelle un de ses collègues pour lui montrer Nous a propose de nous offrir un verre pour s’excuser mais elle n’y était pour rien Par contre très grande déception du jeune qui tenait la réception le lendemain vers 9 h 30 lors de notre départ : mêle pas une excuse ,il a juste dit que cela pouvait arriver lors du ménage quand on ouvrait les fenêtres … Franchement ,il devrait changer de job . Un petit mot de compassion aurait été souhaitable

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10

Julian

Jul 19, 2025

·

Stayed 1 night

Fantastic hotel with the most friendly people.

10

Shoaib

Oct 12, 2024

·

Stayed 1 night

Holly was so nice to our kids exceptional service from her

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AI-generated summary based on recent guest reviews

Location

Walkable to the historic center and convenient for exploring Troyes; many found it easy to access restaurants and sights. Parking nearby supports road-trippers.

Related guest reviews

10

Jean Walter

Apr 18, 2023

·

Stayed 1 night

A 10 min du centre, un hotel calme, bien placé. De belles chambres. Allez y les yeux fermés

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10

Desire

Aug 25, 2022

·

Stayed 1 night

Bien situé. Bon standing.

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8

Christian

Sep 28, 2025

·

Stayed 2 nights

Personnel très à l’écoute Souriant,près à rendre service sur simple demande Le parking extérieur est très pratique L’hôtel est très bien situé

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10

Kendall

Aug 22, 2025

·

Stayed 1 night

Great Hotel very close to the heart of Troyes. Large room, good condition, friendly service and excellent breakfast. We’ll definitely be back

10

John

Apr 26, 2024

·

Stayed 2 nights

Travelled with the family, staff and facilities were brilliant and the location is great to explore Troyes on foot

8

David

May 25, 2024

·

Stayed 1 night

Great hotel very well equipped and decorated and great parking and close to center

10

marc

Jun 29, 2024

·

Stayed 1 night

Very clean, large room, good location

10

E A

Mar 15, 2025

·

Stayed 1 night

Very comfortable hotel with friendly staff. Convenient for the centre of Troyes.

10

Peter

Dec 30, 2024

·

Stayed 1 night

Very friendly staff. Excellent breakfast. Plenty of free on street parking. Restaurant literally next door

10

christine

Apr 28, 2024

·

Stayed 1 night

Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, though a few note high price and occasional replenishment issues. There is no evening restaurant on-site, but several dining options are a short walk away.

Related guest reviews

10

Terrilynn

Jul 20, 2024

·

Stayed 1 night

Very nice property with excellent breakfast. Would definitely stay there again.

8

Glenn

Aug 12, 2024

·

Stayed 1 night

Nice hotel, after the revamp there isn’t an evening dining option altho’ there is a steak and chicken restaurant nearby. The town centre is 7 mins walk with lots of dining options. There is a car park shared with two other hotels for €12. It has max height of 1.9 m. Ok for most SUVs. The bar man makes a good negroni.

8

John

Jul 17, 2024

·

Stayed 1 night

Newly refurbished Good sized family room which would have benefited from extra chair and improved lighting. Parking very good - plenty of spaces and secure Breakfast - good selection but ran out of a number of items, tables too small and very close to each other

10

Kendall

Aug 22, 2025

·

Stayed 1 night

Great Hotel very close to the heart of Troyes. Large room, good condition, friendly service and excellent breakfast. We’ll definitely be back

10

Jocelyn

Jul 29, 2025

·

Stayed 1 night

Excellent hotel from easy parking car to check in, breakfasts are amazing - so much choice. We have stayed a couple of times now on our way to our chalet and we always enjoy the break.

10

P A

Oct 12, 2025

·

Stayed 1 night

Everything was excellent as always. The hotel is quirky in style and design but super clean and the rooms are luxurious. Staff are super helpful and always go the extra mile. Breakfast superb. We always have a lovely time in Metz

10

Jacqueline

Jul 20, 2024

·

Stayed 1 night

Very comfortable, helpful staff who stored our bikes for us overnight. Best hotel breakfast I’ve ever had.

10

Peter

Dec 30, 2024

·

Stayed 1 night

Very friendly staff. Excellent breakfast. Plenty of free on street parking. Restaurant literally next door

8

MARIA C B A

Jun 1, 2024

·

Stayed 2 nights

Pontos fortes: O atendimento foi muito bom e simpático, destaque para David e Louis. Água à vontade como compromisso com a sustentabilidade, em cada andar tem um espécie de bebedouro e garrafas de vidro para serem abastecidas. A localização é muito boa e tem estacionamento, mesmo que pago, fica no próprio hotel. Café da manhã gostoso, mas meio caro. Pontos fracos: As camas de solteiro estreitas e não oferece produtos de toalete, como touca de banho, creme hidrante, cotonetes e algodão.

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10

christine

Apr 28, 2024

·

Stayed 1 night

Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $121	2 $121	3 $158	4 $145	5 $121	6 $131	7 $131
8 $119	9 $119	10 $137	11 $130	12 $128	13 $130	14 $128
15 $119	16 $216	17 $211	18 $214	19 $236	20 $128	21 $128
22 $120	23 $121	24 $131	25 $131	26 $131	27 $131	28 $131
29 $121	30 $122

Mercure Troyes Centre

Prices for Mercure Troyes Centre

Monthly average prices

About this property

Location

Room options

Privilege, Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Twin Room, 2 Twin Beds

Guest reviews of Mercure Troyes Centre

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Troyes Centre

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $139	26 $156	27 $156	28 $144	29 $137	30 $121	31 $121