Vegas Hotel

Die Zimmer waren sauber, das Personal war sehr nett und hilfsbereit und der Standpunkt war gut, da man alles zu Fuß erreichen kann. Meine negativen Punkte wären die leider etwas kleinen Betten, da ich selber mit 1.86m mit der Heizung zusammen ein etwas kleineres Bett bekommen habe. Das Bad war leider etwas zu klein, aber trotzdem nutzbar. Das Fenster war nicht komplett abzuschließen, etwas kalte Luft ist durchgedrungen. Aber für den Preis ist das Hotel gut, kann mich nicht beschweren, konnte zu Fuß die Bahnstation innerhalb 5 Minuten erreichen und viele Läden und Restaurants waren nah.

Danke für den immer zuvorkommenden Service!

Disappointing Stay – Room Facilities and Overall Experience My stay at Vegas Hotel, London, was disappointing, as several aspects of the accommodation fell short of my expectations. The room I was allocated was in a secluded area, was quite cramped, and had no proper window, which made it feel claustrophobic. It also did not match the photographs displayed online. The toilet and shower facilities were extremely small and uncomfortable to use. The mattress was not comfortable, and the heating arrangements were inadequate. There was also no telephone or intercom available to contact reception when needed. The small outdoor area near the room was being used for smoking, which was unpleasant. However, after raising my concern, the reception staff helpfully requested guests not to smoke in that area. The overall guest facilities could also be improved. There was no complimentary drinking water or a suitable lobby or lounge area where guests could relax. On the positive side, the hotel is conveniently located near Victoria Station and within easy reach of major London attractions, including Big Ben and the London Eye. The reception attendant was also helpful in providing directions and sightseeing recommendations. Overall, while the location and helpful reception staff were positives, the room facilities, comfort and general guest experience did not meet my expectations. I hope the management takes this feedback constructively and considers improvements for future guests.

You had to walk through the bathroom/shower to get to the room. When you showered, it soaked everything in the bathroom. The toilet, the floor, everything. So then you had water coming back into the room. And you got two towels for your entire stay. Extra pillows, blankets, towels were hard to get. And they never cleaned the room while you were there. It doesn’t get much more basic than this place.

The staff were friendly, but overall, the condition of the hotel was disappointing. There was no air conditioning, the TV didn’t work, and the door locks were in poor condition. Overall, my London trip was quite disappointing.