Name: Hilton Garden Inn Tewksbury Andover
Address: 4 Highwood Drive, Tewksbury, Massachusetts, United States of America, Tewksbury, Massachusetts, US
Price range: $94–$310 per night
Rating: 8.2

What guests think

At Hilton Garden Inn Tewksbury Andover, travelers frequently praise friendly staff, clean modern rooms, and a convenient, quiet location near I-495, while noting recurring drawbacks like paid breakfast of mixed value, occasional service lapses, and noisy HVAC.

Facilities include an indoor pool, fitness room, and lobby bar, with ample parking; most feedback is positive, though a few guests encountered temporary pool closures and noisy elevators. Rooms are modern and comfortable, but some report loud bathroom fans or A/C, weak shower pressure, and occasional Wi-Fi or TV limitations. Overall, expect a clean, comfortable stay in a convenient location, with a few minor quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool, fitness center, and lobby bar are appreciated, and parking is plentiful. A few guests reported temporary pool closures and some elevator noise.

Related guest reviews

8

Ericka

May 12, 2025

·

Stayed 2 nights

The service at the bar was very bad, the worst drink I've ever bought.

10

Elizabeth

Nov 4, 2024

·

Stayed 2 nights

The gym and pool are excellent, the room’s beds were comfortable, and the bath and whole bathroom were spacious. It also has a water bottle filling fountain. There’s a gas station right in front, conveniently, and it’s near a highway. We would definitely return!

4

Kevin

Jul 28, 2025

·

Stayed 2 nights

We cut our visit to Boston short to head back to the hotel to float in the pool. Which was closed. Apparently for several days. Which was never communicated with us. Truly ruined our entire evening. You had one shot to communicate things like a closed pool to your guests and you blew it.

2

Thomas

Dec 4, 2023

·

Stayed 1 night

We had 5 couples reserve a room for a local Christmas party so that we could come back afterwards and hang out at the restaurant/bar or pool. When we got back we were informed both were closed due to construction although no prior notice was given. Also on a side note the toilet seat in the bathroom was broken it was not even attached

10

Taylor James

Feb 5, 2025

·

Stayed 2 nights

Pool was excellent for a evening swim

10

Casey

Mar 16, 2025

·

Stayed 2 nights

All staff members were helpful, knowledgeable and kind. Prices in the resto/bar and store in lobby were fair. From check in to check out, everything ran smoothly. Great for families (age range 7-75 years old). Pool was clean and warm. We were from out of town and felt very safe. Would book again if we're in the area for another dance competition. Ty.

10

Jessenia

Sep 2, 2025

·

Stayed 3 nights

My stay was great. Room was big and clean. The stuff was great and my son loved the pool most of all.

10

Mary Winzer

Jul 24, 2024

·

Stayed 1 night

Really appreciated the staff going the extra distance! And the shallow pool was quiet and warm; perfect for my granddaughters’ first swim, right alongside a young professional doing impressive workout laps. Will definitely be back.

10

Kenneth

Aug 18, 2025

·

Stayed 2 nights

Equipment besides the room, are ok. Remember hearing a structural concepts cooler not turning on. One of the elevator buttons do not light up, but still go to its destination. The other elevator makes a strange noise, but functions fine.

10

Michalina

May 3, 2025

·

Stayed 1 night

Our check in was fun!! We were welcomed by a fantastic host. We headed to the bar and was surprised to have delicious crafted cocktails. The beds ARE AMAZING! Enjoyed everything about our stay. Also should note they have a huge parking lot that is very important to us because we travel with a huge stacker race yrailer. Highly reccomend!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas very clean. However, housekeeping can be inconsistent during stays, with missed service and occasional missing toiletries or minor issues.

Related guest reviews

10

Eileen

Dec 31, 2024

·

Stayed 1 night

We only stayed for one night, but enjoyed it. Hotel was very clean and staff were pleasant. Will stay there again next time I’m in the area.

10

Stacy

Jul 21, 2024

·

Stayed 1 night

Very nice property. Rooms were very clean and staff was friendly. Would stay again.

10

Yadira

Sep 28, 2025

·

Stayed 1 night

Very clean

8

Marguerite

Jan 3, 2026

·

Stayed 1 night

The room was clean. However the shampoo bottle in the shower was empty

4

charles

Sep 29, 2025

·

Stayed 3 nights

They never charged my bedding nor cleaning the rm for 3 days

10

Arnoldo

Sep 6, 2024

·

Stayed 1 night

Well-kept and clean throughout.

4

Andrew

Aug 16, 2025

·

Stayed 1 night

Dirty patties by tv table

4

Armand

Jul 13, 2025

·

Stayed 4 nights

Great room. Check in on phone while 4 different custoners wait to check in. Sign in bathroom said bed sheet change, change bath towels and add new tp and tissues. Never happened. I had to ask cleaning lady on my 3rd day for new bath towels, tp and tissues. This place is a 2 maybe 3 star hotel

4

Cherelmay

Jun 29, 2024

·

Stayed 4 nights

Property was clean and seems to be newly renovated. Our room was actually very clean, but the bathroom had a very very bad sewage smell, did not get anything resolved nor followed up after letting the front desk know multiple times. Even the maintenance guy who finally showed up on our last night had that surprised disgusted look in his face. Granted, the maintenance guy sincerely apologized, but he couldn't do anything about it. He was able to spray the bathroom with something to help with the smell. Whatever spray he used helped for a bit, but the smell of course came back. I was finally offered to have our room changed, but why? It's far too late already as we are checking out the next day. It would've been a perfect stay if this got resolved early.

6

Elizabeth

Jun 15, 2025

·

Stayed 2 nights

Housekeeping never came to clean my room or give fresh towels. I left my room at 11:30am and returned 10pm they definitely had time.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms and beds are frequently praised. Recurring issues include loud HVAC or bathroom fans, weak shower pressure, and occasional Wi-Fi or TV limitations.

Related guest reviews

6

CHARLES

Oct 8, 2024

·

Stayed 2 nights

Shower water pressure very low

10

Lichiung

Sep 28, 2025

·

Stayed 1 night

Excellent stay. The most comfy bed. The only disappointment was: i have to jump through hoops to get WiFi. Gave up eventually. It was supposed to be free and simple.

4

Sixto

Nov 28, 2024

·

Stayed 1 night

The air conditioning it´s old and horrible, it doesn't let you sleep.

8

James

Oct 14, 2025

·

Stayed 3 nights

Room was noisy due to the AC/fan noise. TV remote needed batteries; also needs a written sheet on how to use the remote since it has no buttons and use is not intuitive.

6

Minh

Jun 2, 2024

·

Stayed 1 night

The Shower pressure was really bad.

6

Lynda

Aug 12, 2025

·

Stayed 1 night

I like the building and the area. I was disappointed in the non-streaming limited TV channel selection.

10

Lisa

Mar 2, 2025

·

Stayed 1 night

First time we stayed since being remodeled, great job an the updates.

4

Mark

Sep 26, 2025

·

Stayed 2 nights

No WiFi connectivity in room to work on phone or laptop. Poor cell signal. No internet based TV apps working. Made to call tech support myself. No resolution. Manager unable to provide local tech support number. Returned the next night at 8 PM. No one fixed the problem. Had to chase them to resolve wasting another hour of my night. Poor service.

6

Jacqueline

Jun 22, 2025

·

Stayed 2 nights

The hotel itself is usual bland hotel in a business park. The two things that made it worse than usual were the breakfast that they charged $16.99 for that other hotels now offer for free. It's not worth that much $$. And the A/C in our room sounded like a Semi-tractor Trailor was roaring through it whenever it started up. Not fun!!!

10

David

Oct 20, 2025

·

Stayed 2 nights

Very comfortable room and clean bathroom

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff is widely described as friendly and accommodating, especially at check-in and in the bar. Some guests experienced lapses, including slow or unhelpful responses, overbooking, and confusion around breakfast vouchers.

Related guest reviews

8

Cynthia

Jun 8, 2024

·

Stayed 1 night

Quiet. Really nice room. Staff was new. We were told we got breakfast when we checked in and then they said no the next day with the explanation the person at check in was wrong. Not very customer friendly. The front desk did not have a person there to answer questions in the morning for a good 10 to 15 minutes. When you have a long drive ahead of you, we just wanted to get coffee and then go. They were not that friendly.

4

Scout

Oct 3, 2024

·

Stayed 1 night

I attempted to get a refund prior to our stay because the hotel was a little far from the venue of the wedding we were going to. We were told no refund. We decided to just make it work rather than lose our money and arrived the check in a little after midnight. We had three people in line in front of us all being told the same thing, there were no more rooms- they had overbooked themselves by 6 rooms for that night. We waited in a line of angry people trying to figure out what to do with themselves for 45 minutes before it was our turn to talk to someone. We were told we could sleep in a room that had an ozone machine running that was previously thought to be unavailable, that everyone in front of us had turned down, and that we would be refunded for our trouble. We have yet to be contacted about the refund. I believe the girls in the front did their best, and were put in an unfortunate situation, and i did appreciate their attempts to accommodate us. If i had been given the refund on my first request, this all could have been avoided. I found the whole situation very unprofessional.

4

Emily

Aug 20, 2024

·

Stayed 1 night

The woman at the front desk barely looked up from her phone and when she did, she acted irritated that we were asking to check in. There are microwaves in the rooms, so we asked the bartender where we could find a bowl to heat up some food and she told us there was a strict "no bowls in rooms" policy... Finally, the irritated front desk woman forgot to charge our pet fee even though she had me sign the paperwork so she called us after we checked out asking us to pay. I said she could put it on the card on file, which, when she read the last 4 digits to me, was not my credit card... She eventually figured it out and I received an invoice which had my home address as somewhere across the country that I've never even been before. This place is a mess and we won't be back.

8

John

Sep 25, 2025

·

Stayed 1 night

All the staff we encountered at this property were extremely friendly. The building is in great shape, and located in a quiet little business park. There is a lot of space to walk dogs. The only thing I was disappointed in was there was no free coffee. Other properties I've stayed in had coffee available around the clock, which I find to be a very nice touch, and this property did have some cool beverages available at all times so it doesn't seem like it would be a stretch to have coffee. But I would 100% stay here again if in the area.

10

jason

Oct 13, 2025

·

Stayed 1 night

The gentleman that checked me in I want to commend for helping me out. Expedia had screwed up my check in date even though they emailed me the correct dates I was checking in. I showed him the email and he gave me a room no questions asked. Thanks again Hilton!

10

Julissa

Oct 13, 2025

·

Stayed 2 nights

Great staff and customer service!

4

Edward

Jul 28, 2025

·

Stayed 2 nights

Front desk experience was terrible- totally non-attentive and looked shabby- very unprofessional tried to order more bath towels at 7:30 am- they finally got to room after another reminder at 9:15PM

2

joseph

Nov 5, 2024

·

Stayed 2 nights

I paid for breakfast and they were out of everything! including regular coffee No hot water in the shower day 1 Staff was mixed 1st day really nice guy very helpful 2nd day the Girl working the desk wouldn't get off the cell phone to help a line of guests The sound of an exhaust fan going bad got no sleep!

6

Koreen

Sep 30, 2024

·

Stayed 2 nights

Check in wasn’t the best experience the front desk worker was rude. First day we called 3 times to have more towels brought up to our room and we kept being told housekeeping would be up. We went down at midnight to the front desk and got them ourselves. While down there we heard a couple from Texas couldn’t check in because they overbooked and blamed the new management. And the $18.01 per person buffet is excessive for breakfast in my opinion we went to McDonald’s and it was way cheaper. The room was decent, can’t complain there just front desk staff was not the best expierience.

10

Shannon

Sep 15, 2025

·

Stayed 3 nights

What a great staff! What a beautiful hotel! I had family members stay at Hilton Garden Inn Tewksbury Andover and needed to book several rooms with distinct check in requirements. The staff - awsome! Carol is so great -she arranged it so that we could have breakfast together. Jose was wonderful in booking the rooms. Lisa - absolutely terrific in helping us out with the breakfast. All in all my family loved staying there - they felt safe, welcomed and well taken care of.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient just off I-495 in a quiet business area, with easy access to Lowell/Boston and nearby fuel and chain dining. Limited options within easy walking distance, so a car is useful.

Related guest reviews

8

Barbara

Jul 7, 2025

·

Stayed 1 night

Fast check in. Friendly staff. Right across the street from a Cracker Barrel.

10

Rick

Mar 12, 2025

·

Stayed 1 night

Good location to highway , quiet and near conveniences

10

Diane

Jul 4, 2024

·

Stayed 5 nights

Hotel is very close to the highway, making for easy access to go visit friends, etc.

10

Wally

May 12, 2025

·

Stayed 3 nights

Great property but far from restaurants and shopping center.

10

Wanda

Mar 23, 2025

·

Stayed 1 night

Convenient to I495, safe area, would stay again

10

Leslie

Sep 30, 2025

·

Stayed 1 night

Excellent hotel, right off major highway. Convenient, clean, loved our stay!

6

Nicole

Jul 21, 2025

·

Stayed 1 night

Decent option. Right off 495.

10

briar

Sep 3, 2024

·

Stayed 1 night

Clean and comfortable, located right off the highway but in a quiet secluded location.

10

Farhad

Nov 4, 2024

·

Stayed 1 night

Very convenient location right off the highway while seeing friends in nearby Tewksbury. We were easily able to get an Uber/Lyft to and from, not more than a 10 minute wait for them either past midnight on a Saturday. Excellent, friendly and accomodating staff, late night food basics were also very close by, including the gas station, less than three minutes away. Will be popping in again.

8

Lisa

Sep 6, 2025

·

Stayed 3 nights

The hotel was clean and quiet.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is not included and often viewed as overpriced or underwhelming, with occasional voucher confusion. Dinner and bar options receive more praise, including good burgers and cocktails.

Related guest reviews

6

Joshua

Oct 4, 2025

·

Stayed 2 nights

Breakfast isn’t included…

6

John

Jul 23, 2025

·

Stayed 2 nights

$16.99 + tax and tip for breakfast was a rip-off. Powered eggs. sausage/bacon, potatoes. All from self serving trays. Self service! Eggs were cold. Just the average hotel breakfast that is included in most hotels. No one in the dining room.... I wonder why? Hmmm.... A joke and an insult to the patrons.

6

George

Jan 30, 2025

·

Stayed 1 night

Over all a nice stay, beds are nice and clean. A nice bar and restaurants near by. The only issue was" buffet" breakfast for $17.00 a person Its the type of breakfast that most hotels give you just for staying at the hotel. I wouls skip breakfadt at this hotel. You can go to cracker barrel its down the road.

2

Balboza

Nov 3, 2024

·

Stayed 1 night

I stayed here for $200 a night, including breakfast, but was very disappointed with the experience. The breakfast was subpar, with stale sausages and bagels that seemed past their prime. To make matters worse, the kitchen staff member in charge repeatedly harassed my family, asking for a breakfast token that we never received at check-in. She was rude, impatient, and unprofessional, making the entire experience uncomfortable. Frustrated, we decided to leave without eating and requested a refund for the breakfast portion, but the hotel refused. This is not the level of service I expected for the price, and I won’t be returning.

6

John

Oct 8, 2025

·

Stayed 1 night

This was the only hotel/motel we stayed in during our 7 day vacation that did not offer free breakfast. That was very surprising for a better known establishment. Stayed at an Hotel 8/Wyndham and had a free, fantastic breakfast. We expected more.

8

Laura

Jun 30, 2024

·

Stayed 4 nights

Hotel was acceptable but the buffet breakfast, at an additional charge, was not.

10

Robert

Sep 21, 2025

·

Stayed 1 night

A larger than usual site with casual dinner available. We had excellent hamburgers!

10

Ricardo

Jul 18, 2025

·

Stayed 2 nights

Staff was nice and food was good.

8

Scott

Aug 4, 2024

·

Stayed 3 nights

Can’t really complain about this place - it serves the exact purpose. It is clean, spacious and safe. Dining options are super limited, and the sparse breakfast is probably overpriced. Staff seem like they are spread too thin, commonly doing multiple tasks at once

10

Michalina

May 3, 2025

·

Stayed 1 night

Our check in was fun!! We were welcomed by a fantastic host. We headed to the bar and was surprised to have delicious crafted cocktails. The beds ARE AMAZING! Enjoyed everything about our stay. Also should note they have a huge parking lot that is very important to us because we travel with a huge stacker race yrailer. Highly reccomend!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $310	16 $227	17 $135	18 $149	19 $165
20 $116	21 $113	22 $128	23 $170	24 $129	25 $190	26 $183
27 $111	28 $130	29 $173	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $241	3 $207
4 $94	5 $134	6 $165	7 $181	8 $99	9 $255	10
11 $138	12 $139	13 $237	14 $258	15 $178	16 $253	17 $306
18 $108	19 $149	20 $211	21 $194	22 $138	23 $244	24 $288
25 $96	26 $96	27 $135	28 $143	29 $102	30 $158	31 $187

Select dates to see prices and availability

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 Bedroom

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Tewksbury Andover

Have a question?

Prices for upcoming dates