The Willowbrook Village at Lake Harmony, a Wyndham Hotel

Terrible! We read the website before arriving and checked in without being told that there was a drinking water warning with must boil water to drink, eat, make ice, brush teeth etc. or risk viruses, parasited or disease since 5/14! My husband accidentally found a print out sitting on a desk in the lobby or we never would have known. That meant water park was closed, too. Our condo like room had a full kitchen but no dishes, pots, pans, silverware or even paper towels. Called front desk and they said they stopped stocking them. Couch was hard as concrete and not a true pull out couch but a futon. One trash can in a one bedroom condo located in the kitchen. No chairs on balcony. Light on balcony shines directly into living area where futon is and thru the shotty blinds so it looked like daybreak all night. Had to hang a blanket over the door. Had a business package delivered and it took 2 days and many calls/visits to front desk to find. Severely understaffed. Front desk line 10 - 20 people deep until 10 pm.

This is a nice place for family fun. They have an arcade area, movie theater and indoor pool.

did not know i would be sharing a floor with dogs. appeartanly pet friendly. tub for two jets did not work. sometype of hard foam couch which had to sit upright. no onsite restaurants open just a cafe line of nuke food and the little store attached was sparesely filled at best. online times did not match up and they still had the lake view grill being open which is new mexican restaurant which only had one worker there no customers so we left. i think the whole resort is being renovated as some buildings looked closed with work trucks there. also our building was not secure. there was a scan pad at front but anyone could walk in anytime. even a basic hotel you must scan to get into the building. some type of alrm at front door which could be heard throught building went off 2 nites in a row for 40 minutes and we had to call town center for someone to come and turn off.

Beautiful hotel and close to everything. Price was right as well. Only downside is no coffee or ice machine You have to drive for everything

Poor maintenance, needs better up keep. Stain carpet throughout the building with a horrible smell. Pillows smell like old sweat. Entrance and building falling apart. Gym was unkept. Multiple machines out of service. Pool tables and basketball court not readily available. Theater was dirty. Checkout is at 11am but when we return from the gym at 10am our key card was deactivated.

The room and facilities were in perfect condition, there were too many activities to do and the breakfast was excellent.

After reading reviews I didn’t have much optimism going into it, however I really I thought it went great. To be fair it was basically just a room to sleep in for 2 nights. The place is definitely outdated but I like that stuff reminds me of my childhood. The room was huge it had a full kitchen. Dishwasher, oven, stove, etc. when we walked in the room was freezing which I loved. The room also had a jacuzzi. Check in was at 4, we got there like 4:30 everything was ready. When we first got there some guy complained he waited 20 minutes for his room to be ready but don’t show up at 4 on the dot. You do that your just asking to be disappointed. I’m sure running I think it’s 6 buildings isn’t easy and not everything is gonna be done on time. Have some patience. The guy at the counter didn’t seem like he really knew what was going on when I told him I wanted to pay in cash but the lady who came over to help him worked it all out and everything was cool. They did say I need exact change which I had so that wasn’t an issue at all. They were friendly thought so no complaint here. Giant parking lots so you’ll be good with the parking. It was relatively clean, like i said it’s outdated so it’s gonna kinda look dirty plus it’s in the woods so you’ll see bugs I’m sure. I didn’t see bugs in my room at all. On the deck I saw spiders. The wifi was good for me. Honestly I’d stay again for the price I paid it was way better then what we expected. Give it a shot.

There was plenty of parking, the room was clean and with a great view. The staff was very friendly and the check in was fast, I loved the facilities in the common areas.

We loved our stay at Willowbrook . We didn’t realize it was attached to split rock which granted us use of all amenities! We had a blast bowling and having drinks at the bar. The arcade was fun! So much to do . We did eat at 2 locations on resort property as well and both were excellent! Wish we stayed more than one night and will definitely be back ‘

the room was spacious and clean, with an excellent view. The amenities were very nice and quiet to go out and enjoy a walk with the family. The check in was very fast.

I didn't eat athe the resturant. The accommodation was not as expected. I have visited here before. It was mich better.. I Willowbrook look run down inside and outside. Just because you add furniture to the lobby doesn't change the fact the the rooms dont nee to be updated. Wood around the outside door worn-out enough for a draft to be felt. There waa mold in the bathroom. Water leaking from the faucet in the bathroom.

The overall look, feel , lack of cleanliness was overwhelming. Though the staff member that checked me in did her best to prep my check in. She can do nothing about the internet issues that delayed my speedy check in at a late hour it’s no one else in the lobby . The old stench of the building my room was i as well as my room was extreme. Sadly I would not recommend this place to anyone ever .

This place was perfect for our family get away, clean, spacious and the atmosphere was amazing.

The front desk staff and other staff memebers were all very helpful. However, they need help from management / the management company to deliver on promises. No remote in our rooms, only two towels in the bathroom, no bathroom mat, dust and chip crumbs on the visible top of the refridgerator, paint drops everywhere, blur painterrs tape still on the walls, shabby furniture etc., and thats not even toughing on the outdated systems that they need to sue to check you in - waiting for 45 minutes just to get ket cards as we had checked in and paid before our check in time. The whole place needs a face lift. Not worth the money.

During my stay there went towels or wash cloths or bath mat for my room It was dirty I called 4 times and talked to girl at front desk. She said she was sending them right up Not I called the 4 time at 5:30 am on Saturday morning , someone showed up with one bath towel The room had no ice bucket or coffee maker had to buy a coffee maker and coffee and wash cloths at Walmart There were black spider in bathroom and I stepped on it and at least 50baby spiders came out of it that I killed and silverfish on my bed I killed The room smelled like smoke and mildew The fire alarm in the front hallway was going off the entire 3 days I stayed there I am not happy with the accommodations

Poor maintenance, needs better up keep. Stain carpet throughout the building with a horrible smell. Pillows smell like old sweat. Entrance and building falling apart. Gym was unkept. Multiple machines out of service. Pool tables and basketball court not readily available. Theater was dirty. Checkout is at 11am but when we return from the gym at 10am our key card was deactivated.

Check -in was fine, room was freezing, door from the room was open when I got inside lobby, no hot water, mouse turds in corner of storage room, which I cleaned myself. I called the resort with no answer, drove from my unit to the front desk, registered my complaint of no hot water, never heard from anyone or got hot water. I have stayed here numerous times- at least 6 times and this was the worst experience I have had here. I know it was a holiday weekend but expected hot water and at least to be acknowledged concerning my hot water. There was also mouse turds in one of the storage closets. Also as I entered my room from the lobby, it was freezing cold, and the door to outside was opened a crack, so not locked which obviously factored into the cold room. I called the front desk numerous times with no answer so drove from my room to the front desk where other customers were also complaining about the cold water. I let the manager know my concerns and never heard from anyone. I know it was a holiday weekend but did not get what I paid for. Going to be hard to go back.

It was comfortable and you got what you paid for. The property is beautiful but things are pretty outdated and not in the best condition… I didn’t see any bugs so I was satisfied :)

The room was filthy . The air-conditioner ran with noise The entire stay. The pots and Pans were filthy. The phone was completely dead ... I have pics. The Front desk was nice ... DO NOT STAY HERE. and these rooms were $288 a night each room. Contacted the Health Bureau

It was good, the rooms were comfy and clean, the service was very helpful and the area is quiet and very very green. We loved our stay and will definitely come back

This hotel was the definition of okay. Seems like it is in an area the is better suited for the summer based on the proximity to the lake. As far as the hotel and rooms go everything seems to be very dated. It was also certainly not the cleanest hotel we have ever stayed in either. The room we stayed in had a kitchenette with a brand new fridge but that was about it. The countertops and other appliances looked to be around 20 years old or so. The living room had a fairly large tv and a fireplace (one of those entertainment center electric ones) as well as sectional/pull out bed which was almost comedically uncomfortable. The bed in the bedroom was comfortable. As for the bathroom, the toilet would not stop running all day and night and the tub was beyond disgusting.

We did not have any hot water in our room. This is the second time we stayed there and that happened!

I was disappointed, I rented the room because of the jacuzzi tub, the jets didn’t work

The property is run down. We stayed in the Willowbrook buildings and they haven’t been updated since they were built. We took pictures that I hope can be posted to show. I don’t want to be that guy complaining but broken lamp shades, bathroom vanity that was broken, two microwaves because the built in one didn’t work. It’s a great location and they are working on the property. The building had almost no one in it. I just don’t understand why they wouldn’t concentrate on filling the better condition rooms. Unless all the rooms are this bad.

This place was perfect for our family get away, clean, spacious and the atmosphere was amazing.

It will be out last stay at split rock we all looked rooms 4 to be exact paid the same price for them all but all ended up with different rooms, furniture was horrible, microwave was broken and door knob

After reading reviews I didn’t have much optimism going into it, however I really I thought it went great. To be fair it was basically just a room to sleep in for 2 nights. The place is definitely outdated but I like that stuff reminds me of my childhood. The room was huge it had a full kitchen. Dishwasher, oven, stove, etc. when we walked in the room was freezing which I loved. The room also had a jacuzzi. Check in was at 4, we got there like 4:30 everything was ready. When we first got there some guy complained he waited 20 minutes for his room to be ready but don’t show up at 4 on the dot. You do that your just asking to be disappointed. I’m sure running I think it’s 6 buildings isn’t easy and not everything is gonna be done on time. Have some patience. The guy at the counter didn’t seem like he really knew what was going on when I told him I wanted to pay in cash but the lady who came over to help him worked it all out and everything was cool. They did say I need exact change which I had so that wasn’t an issue at all. They were friendly thought so no complaint here. Giant parking lots so you’ll be good with the parking. It was relatively clean, like i said it’s outdated so it’s gonna kinda look dirty plus it’s in the woods so you’ll see bugs I’m sure. I didn’t see bugs in my room at all. On the deck I saw spiders. The wifi was good for me. Honestly I’d stay again for the price I paid it was way better then what we expected. Give it a shot.

The bed was very comfortable & the linens very nice. Our blinds did not function properly & were missing from the balcony door. The room could used a refresh, but it was adequate for what we needed. Shower was very small but the tub was huge. The sofa was Very Firm & uncomfortable, but the TV was large & had a good selection of shows.

KITCHEN: At a minimum could there be at least enough dishes, utensils, etc. for a family of four (= to the seating). I was hoping to make a quick breakfast for us in the morning. No coffee pot/kettle, no plates to warm in microwave or pans for oven or skillets. No toaster - attempted the broiler but didn't seem to be heating up. Contents of kitchen included: only two glasses and two coffee cups - all cabinets & drawers were bare. If you don't care about kitchen space, the jacuzzi tub was very nice.

Water park the room was spacious

Absolutely horrible stay , the crib that’s we had recieved had a spider come out of it when we opened it , the couch’s were absolutely terrible and hard as a rock couldn’t even sit on it . The hot tub jets stopped working and we called the front desk over and over with no response ever no matter morning or night no one answered . Also upon arriving to the room it was absolutely freezing walking in and we had our 2 year old with us . We would like Some kind of compensation/reaponse for this as we have paid quite a bit of money to stay which what we thought was an over room than what we stayed in last time !!! We will never stay here again

Terrible! We read the website before arriving and checked in without being told that there was a drinking water warning with must boil water to drink, eat, make ice, brush teeth etc. or risk viruses, parasited or disease since 5/14! My husband accidentally found a print out sitting on a desk in the lobby or we never would have known. That meant water park was closed, too. Our condo like room had a full kitchen but no dishes, pots, pans, silverware or even paper towels. Called front desk and they said they stopped stocking them. Couch was hard as concrete and not a true pull out couch but a futon. One trash can in a one bedroom condo located in the kitchen. No chairs on balcony. Light on balcony shines directly into living area where futon is and thru the shotty blinds so it looked like daybreak all night. Had to hang a blanket over the door. Had a business package delivered and it took 2 days and many calls/visits to front desk to find. Severely understaffed. Front desk line 10 - 20 people deep until 10 pm.

The front desk staff and other staff memebers were all very helpful. However, they need help from management / the management company to deliver on promises. No remote in our rooms, only two towels in the bathroom, no bathroom mat, dust and chip crumbs on the visible top of the refridgerator, paint drops everywhere, blur painterrs tape still on the walls, shabby furniture etc., and thats not even toughing on the outdated systems that they need to sue to check you in - waiting for 45 minutes just to get ket cards as we had checked in and paid before our check in time. The whole place needs a face lift. Not worth the money.

The staff was helpful and accommodated us with a room change that was an upgrade!!

Waited in line for 2 hrs I ask for my old that I had before and was given a bad room things was broken, hot water was not working right. I think it’s because I had 2 boys with me and this it’s not the 1st I have rented there and I never had a problem and gave my rooms the way I got with a tip in the envelope and always gotten my deposit back.

The resort was great, location was great. Only issue was rhat we could not get towels. They didn't have any ready when we got to our room. I requested them twice that day and again the next morning before i got any

Check -in was fine, room was freezing, door from the room was open when I got inside lobby, no hot water, mouse turds in corner of storage room, which I cleaned myself. I called the resort with no answer, drove from my unit to the front desk, registered my complaint of no hot water, never heard from anyone or got hot water. I have stayed here numerous times- at least 6 times and this was the worst experience I have had here. I know it was a holiday weekend but expected hot water and at least to be acknowledged concerning my hot water. There was also mouse turds in one of the storage closets. Also as I entered my room from the lobby, it was freezing cold, and the door to outside was opened a crack, so not locked which obviously factored into the cold room. I called the front desk numerous times with no answer so drove from my room to the front desk where other customers were also complaining about the cold water. I let the manager know my concerns and never heard from anyone. I know it was a holiday weekend but did not get what I paid for. Going to be hard to go back.

I will NEVER stay here again. No hot water the whole stay. I had to bath my two year old daughter in cold water. The number to the front desk never worked. It always said no agents were available, and god forbid you do get someone they are just as rude and like to hang up on people. Our room keys hardly worked. Tried requesting toilet trees, and just kept getting bed sheets. Overall this place is TERRIBLE. I highly do not recommend.

Our room was ok it smelled musty limited utensils. No plates or bowls in the cupboards. They didnt tell us we had to heck in a whole another area. Would.not stay here again

Checking was confusing - had to go to the main lobby in order to get room keys.

This hotel was the definition of okay. Seems like it is in an area the is better suited for the summer based on the proximity to the lake. As far as the hotel and rooms go everything seems to be very dated. It was also certainly not the cleanest hotel we have ever stayed in either. The room we stayed in had a kitchenette with a brand new fridge but that was about it. The countertops and other appliances looked to be around 20 years old or so. The living room had a fairly large tv and a fireplace (one of those entertainment center electric ones) as well as sectional/pull out bed which was almost comedically uncomfortable. The bed in the bedroom was comfortable. As for the bathroom, the toilet would not stop running all day and night and the tub was beyond disgusting.

It snowed on Saturday and it was super icy, they didn’t put salt or cleaned the streets at all.. car accidentes people falling.. it was really bad.. but overall the room and the town center was great.

I absolutely loved this place, however, there was ice everywhere and they did not salt the parking lots or the road leading into the facility.

The staff was friendly and helpful, and the amenities really exceeded our expectations. Whether you're looking for outdoor adventures like hiking or kayaking, or just want to lounge around and recharge, this place has it all.

i think the place is great, it was very calm which is what i was expecting and the check in was quick. i was also offered transportation from the building i was to the main building which has all restaurants, we brought our bikes so it was pleasant to ride along the road within the woods, we will probably return soon

Beautiful hotel and close to everything. Price was right as well. Only downside is no coffee or ice machine You have to drive for everything

Resort was in a nice area, but rooms and facilities were dated and in disrepair. The blinds were broken in the bedroom. The trim on the mattress was torn and hanging off. The bedskirt was torn. I think this was likely a beautiful facility many years ago, but appears to be a bit neglected.

Very quiet place in the woods, we had a comfy but retro room. Check in was a little delayed but it's understandable seeing that it was on a high demand season and they had a lot of customers checking in. We didn't try the food, but the stay was very good for my and my partner. We will come back since I heard good stories about their mexican restaurant.

After reading reviews I didn’t have much optimism going into it, however I really I thought it went great. To be fair it was basically just a room to sleep in for 2 nights. The place is definitely outdated but I like that stuff reminds me of my childhood. The room was huge it had a full kitchen. Dishwasher, oven, stove, etc. when we walked in the room was freezing which I loved. The room also had a jacuzzi. Check in was at 4, we got there like 4:30 everything was ready. When we first got there some guy complained he waited 20 minutes for his room to be ready but don’t show up at 4 on the dot. You do that your just asking to be disappointed. I’m sure running I think it’s 6 buildings isn’t easy and not everything is gonna be done on time. Have some patience. The guy at the counter didn’t seem like he really knew what was going on when I told him I wanted to pay in cash but the lady who came over to help him worked it all out and everything was cool. They did say I need exact change which I had so that wasn’t an issue at all. They were friendly thought so no complaint here. Giant parking lots so you’ll be good with the parking. It was relatively clean, like i said it’s outdated so it’s gonna kinda look dirty plus it’s in the woods so you’ll see bugs I’m sure. I didn’t see bugs in my room at all. On the deck I saw spiders. The wifi was good for me. Honestly I’d stay again for the price I paid it was way better then what we expected. Give it a shot.

There was plenty of parking, the room was clean and with a great view. The staff was very friendly and the check in was fast, I loved the facilities in the common areas.

We had a wonderful stay!!! the staff was very nice since the moment we first arrived and the room we had was far from all the noise and we could rest in quietness. We tried the mexican food restaurant and we enjoyed it

the room was clean, the facilities throughout the hotel were amazing, everything was very clean and in excellent condition. I loved that it was surrounded by nature and you could go for a walk, there was plenty of parking, the breakfast was incredible.

During my stay there went towels or wash cloths or bath mat for my room It was dirty I called 4 times and talked to girl at front desk. She said she was sending them right up Not I called the 4 time at 5:30 am on Saturday morning , someone showed up with one bath towel The room had no ice bucket or coffee maker had to buy a coffee maker and coffee and wash cloths at Walmart There were black spider in bathroom and I stepped on it and at least 50baby spiders came out of it that I killed and silverfish on my bed I killed The room smelled like smoke and mildew The fire alarm in the front hallway was going off the entire 3 days I stayed there I am not happy with the accommodations

did not know i would be sharing a floor with dogs. appeartanly pet friendly. tub for two jets did not work. sometype of hard foam couch which had to sit upright. no onsite restaurants open just a cafe line of nuke food and the little store attached was sparesely filled at best. online times did not match up and they still had the lake view grill being open which is new mexican restaurant which only had one worker there no customers so we left. i think the whole resort is being renovated as some buildings looked closed with work trucks there. also our building was not secure. there was a scan pad at front but anyone could walk in anytime. even a basic hotel you must scan to get into the building. some type of alrm at front door which could be heard throught building went off 2 nites in a row for 40 minutes and we had to call town center for someone to come and turn off.

Beautiful hotel and close to everything. Price was right as well. Only downside is no coffee or ice machine You have to drive for everything

Very quiet place in the woods, we had a comfy but retro room. Check in was a little delayed but it's understandable seeing that it was on a high demand season and they had a lot of customers checking in. We didn't try the food, but the stay was very good for my and my partner. We will come back since I heard good stories about their mexican restaurant.

The room and facilities were in perfect condition, there were too many activities to do and the breakfast was excellent.

We loved our stay at Willowbrook . We didn’t realize it was attached to split rock which granted us use of all amenities! We had a blast bowling and having drinks at the bar. The arcade was fun! So much to do . We did eat at 2 locations on resort property as well and both were excellent! Wish we stayed more than one night and will definitely be back ‘

KITCHEN: At a minimum could there be at least enough dishes, utensils, etc. for a family of four (= to the seating). I was hoping to make a quick breakfast for us in the morning. No coffee pot/kettle, no plates to warm in microwave or pans for oven or skillets. No toaster - attempted the broiler but didn't seem to be heating up. Contents of kitchen included: only two glasses and two coffee cups - all cabinets & drawers were bare. If you don't care about kitchen space, the jacuzzi tub was very nice.

The room was clean and comfortable, the facilities were amazing and in perfect condition, everyone was friendly and helpful and The food was delicious