HOSHINOYA Tokyo
US$1,122
/ night
Avg. for September
Prices for HOSHINOYA Tokyo
Select dates to see prices and availability
US$1,122
/ night
Avg. for September
Monthly average prices
Nightly prices at HOSHINOYA Tokyo average US$738 in the cheapest month (February) and US$1,684 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$850 |
| February | US$738 |
| March | US$1,227 |
| April | US$1,684 |
| May | US$1,397 |
| June | US$1,178 |
| July | US$915 |
| August | US$856 |
| September | US$1,122 |
| October | US$1,648 |
| November | US$1,371 |
| December | US$1,202 |
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Sept · US$1,122
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Most expensive: April (~US$1,684)
Cheapest: February (~US$738)
About this property
Luxury ryokan in Tokyo with hot springs, well-appointed bathrooms, and exceptional service. Enjoy a garden view and 24-hour room service.
Location
Located in Chiyoda, a neighborhood in Tokyo, HOSHINOYA Tokyo is near a metro station. The area's natural beauty can be seen at Ueno Park and Tokyo Bay, while Shinjuku Gyoen National Garden and Tokyo Disneyland® are popular area attractions. Looking to enjoy an event or a game? See what's going on at Tokyo Dome or Nippon Budokan.
Restaurant
Sauna
Non-smoking rooms
Refrigerator
Elevator/Lift
Room service
Room options
16
Kiku Executive Triple
Room details
3× Single Beds
Sleeps 3
894 ft²
City ViewAir ConditioningHeatingWi-Fi (Free)Welcome Drink (Free)
8
Sakura Deluxe Twin
Room details
2 Single Beds
Sleeps 2
442 ft²
City ViewAir ConditioningHeatingWi-Fi (Free)Welcome Drink (Free)
15
Yuri Deluxe King
Room details
1 UNKNOWN
Sleeps 2
442 ft²
City ViewAir ConditioningHeatingWi-Fi (Free)Welcome Drink (Free)
Guest reviews of HOSHINOYA Tokyo
9.5
Exceptional
Based on 37 verified reviews
Who stays here?
Business
5%
Couple
45%
Family
32%
Group
12%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At HOSHINOYA Tokyo, guests consistently praise the serene ryokan-style atmosphere, attentive staff, elegant design, and a standout rooftop onsen, while noting a central business-district location with easy transport links yet quieter surroundings and fewer nearby dining options.
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What guests think
At HOSHINOYA Tokyo, guests consistently praise the serene ryokan-style atmosphere, attentive staff, elegant design, and a standout rooftop onsen, while noting a central business-district location with easy transport links yet quieter surroundings and fewer nearby dining options.
Rooms are generally spacious, minimalist, and quiet, though several reviews mention dim lighting and occasional musty or humid conditions. Dining is limited and reservation-driven; breakfast quality and Western options receive mixed feedback. Service is widely regarded as warm and thoughtful, but some guests experienced rigid policies, slow responses, or unhelpful handling of issues. Overall, expect a tranquil, high-end Japanese stay anchored by the onsen and calm ambience.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop onsen is a highlight and floor lounges with snacks are appreciated; a spa is available. Several guests noted limited facilities such as no bar and few on-site dining venues.
Related guest reviews
10
Yetlee
2 Jan 2026
·
Stayed 2 nights
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
10
JACQUES
9 Aug 2025
·
Stayed 8 nights
HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way. It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.
HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way. It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.
4
Marylee
6 Jun 2023
·
Stayed 2 nights
stayed at the Hoshinoya Tokyo for two days, everything was very nice until I got the 90 minute massage. It was not clear in the description of the service that it would be a light massage or I would have never had one. The massage therapist told me to tell her if I wanted more pressure and I said four times I would like more pressure but didn't get much. I told the manager I was not happy with my Massage and that we should split the cost and she said it's not in the policy of Hoshinoya to give you any refund. She kept apologizing and said is there anything they can do to make the rest of my stay pleasant, I said pay half of the massage, it was still a по. To be completely honest, this is not a place you want to stay for good food, the food was mediocre, the massage is not for anyone who really needs a massage. Hoshinoya is out of the way from everything, the idea of staying in a ryokan is better on paper. You aren't getting special treatment, trust me. You are better off staying at the Tokyo Mandarin Oriental and please get the Thai massage at their spa, it's the best massage I've ever had. It's not worth the price you will have to pay.
stayed at the Hoshinoya Tokyo for two days, everything was very nice until I got the 90 minute massage. It was not clear in the description of the service that it would be a light massage or I would have never had one. The massage therapist told me to tell her if I wanted more pressure and I said four times I would like more pressure but didn't get much. I told the manager I was not happy with my Massage and that we should split the cost and she said it's not in the policy of Hoshinoya to give you any refund. She kept apologizing and said is there anything they can do to make the rest of my stay pleasant, I said pay half of the massage, it was still a по. To be completely honest, this is not a place you want to stay for good food, the food was mediocre, the massage is not for anyone who really needs a massage. Hoshinoya is out of the way from everything, the idea of staying in a ryokan is better on paper. You aren't getting special treatment, trust me. You are better off staying at the Tokyo Mandarin Oriental and please get the Thai massage at their spa, it's the best massage I've ever had. It's not worth the price you will have to pay.
10
Farhad
11 Nov 2023
·
Stayed 4 nights
A very successful fusion of a Ryokan and a western style hotel. You are always surrounded by an understated elegance that is subtle and quiet. The architecture of the building and the interior design is exceptional. The hotel could benefit from the addition of a casual restaurant.
A very successful fusion of a Ryokan and a western style hotel. You are always surrounded by an understated elegance that is subtle and quiet. The architecture of the building and the interior design is exceptional. The hotel could benefit from the addition of a casual restaurant.
6
Youssef
5 Mar 2024
·
The hotel is incredible, the facilities are mind blowing. Everything about the hotel is exceptional. The Onsen is an incredible experience to have. The spa was the best I've ever been to. The only two complaints I have are the breakfast option was very expensive and it wasn't as tasty as all the other food I had in Tokyo. Additionally I wanted to invite a few of my friends to checkout the room while I changed for us to go out. The hotel gave me a very hard time stating that hotel policy doesn't allow guests, which is absurd. I'm staying at a hotel alone, if I want to invite someone to visit me, it's my own prerogative to do so.
The hotel is incredible, the facilities are mind blowing. Everything about the hotel is exceptional. The Onsen is an incredible experience to have. The spa was the best I've ever been to. The only two complaints I have are the breakfast option was very expensive and it wasn't as tasty as all the other food I had in Tokyo. Additionally I wanted to invite a few of my friends to checkout the room while I changed for us to go out. The hotel gave me a very hard time stating that hotel policy doesn't allow guests, which is absurd. I'm staying at a hotel alone, if I want to invite someone to visit me, it's my own prerogative to do so.
10
Bruno
4 Sept 2025
·
Stayed 7 nights
Luxury oasis in the middle of Tokyo. The on site Onset was the highlight of my stay and we used it daily.
Luxury oasis in the middle of Tokyo. The on site Onset was the highlight of my stay and we used it daily.
10
Julia
24 Nov 2025
·
Stayed 2 nights
Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.
Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.
8
Francis
30 Apr 2025
·
Stayed 2 nights
Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.
Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.
10
YU SAN
24 Nov 2025
·
Stayed 2 nights
Staff are all great, sweet and very helpful. Hotel is very elegant. The best is hot spring.
Staff are all great, sweet and very helpful. Hotel is very elegant. The best is hot spring.
10
Edson Kyota
6 Nov 2025
·
Stayed 2 nights
Hotel maravilhoso em todos os detalhes, desde o atendimento de toda a equipe, quarto e banheiro amplos e limpos, belo design, com direito a mimos com bebidas, salgados e doces a vontade em todos os andares. Otimo para quem procura privacidade e descanso nas viagens.
Hotel maravilhoso em todos os detalhes, desde o atendimento de toda a equipe, quarto e banheiro amplos e limpos, belo design, com direito a mimos com bebidas, salgados e doces a vontade em todos os andares. Otimo para quem procura privacidade e descanso nas viagens.
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AI-generated summary based on recent guest reviews
Cleanliness
Public areas and rooms are widely described as very clean. A few reviews report musty bathroom or room odors and occasional maintenance or housekeeping lapses.
Related guest reviews
10
CHUYIN
23 Nov 2025
·
Stayed 6 nights
Clean room is good
Clean room is good
10
LOB
21 Sept 2025
·
Stayed 4 nights
Wonderful hotel! Well-located, close to everything, yet so peaceful. Interior is splendid, refined, clean, welcoming. Staff is helpful, polite and diligent. Room is a haven, out of this world and time. Would definitely recommend!
Wonderful hotel! Well-located, close to everything, yet so peaceful. Interior is splendid, refined, clean, welcoming. Staff is helpful, polite and diligent. Room is a haven, out of this world and time. Would definitely recommend!
8
Jonghoo
4 Oct 2025
·
Stayed 6 nights
치솔 소모품.. 리필 한 날도 있고... 안한 날도 있고... 치밀한 객실관리 필요해요..
치솔 소모품.. 리필 한 날도 있고... 안한 날도 있고... 치밀한 객실관리 필요해요..
8
Ching Yee Elaine
12 Oct 2025
·
Stayed 3 nights
房間很多個燈泡壞掉也沒有更換，清潔房間也不太理搞掂
房間很多個燈泡壞掉也沒有更換，清潔房間也不太理搞掂
10
Dane
25 Nov 2024
·
Stayed 2 nights
A delightful experience from start to finish. The staff and check-in process were absolutely wonderful. The rooms were spotlessly clean and the onsen was stunning.
A delightful experience from start to finish. The staff and check-in process were absolutely wonderful. The rooms were spotlessly clean and the onsen was stunning.
4
John
16 Aug 2025
·
Stayed 6 nights
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
10
Chin shun
10 Dec 2025
·
Stayed 6 nights
客房很乾凈，員工服務態度親切。溫泉挺特別的
客房很乾凈，員工服務態度親切。溫泉挺特別的
10
Serena
18 Jun 2025
·
Stayed 4 nights
Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.
Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.
4
chi-chih
28 Feb 2026
·
Stayed 6 nights
房內裝潢老舊，minibar的門、鉸鏈鬆動， 房內木拉門的shoji paper,有破洞， 我們原本是不在意，想說小細節，沒去和服務員反應， 反倒是第五天，房務人員向上反應，反而晚上上門來了解狀況，這整個讓我沒辦法接受。 這告訴我、下次要先檢查房間，不然一不小心會變成自己的問題！ 也請其他消費者要特別注意了！
房內裝潢老舊，minibar的門、鉸鏈鬆動， 房內木拉門的shoji paper,有破洞， 我們原本是不在意，想說小細節，沒去和服務員反應， 反倒是第五天，房務人員向上反應，反而晚上上門來了解狀況，這整個讓我沒辦法接受。 這告訴我、下次要先檢查房間，不然一不小心會變成自己的問題！ 也請其他消費者要特別注意了！
8
Sanjeeve
5 Aug 2025
·
Stayed 1 night
Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.
Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, serene, and designed in a minimalist ryokan style, with many noting quiet floors. Some guests found lighting too dim and reported occasional humidity or musty smells.
Related guest reviews
10
Mats
13 Feb 2026
·
Stayed 4 nights
Fantastisk sted. Veldig vennlige og hjelpsomme ansatte og flotte rom. Atmosfæren er stille og rolig som var godt etter lange dager i byen.
Fantastisk sted. Veldig vennlige og hjelpsomme ansatte og flotte rom. Atmosfæren er stille og rolig som var godt etter lange dager i byen.
10
JONGJOO
19 Feb 2026
·
Stayed 6 nights
조용한 숙소, 넓은 욕실과 객실, 친절한 직원
조용한 숙소, 넓은 욕실과 객실, 친절한 직원
6
Azadeh
30 Oct 2023
·
Stayed 1 night
This was a slightly strange experience. The property is very traditional and has some odd quirks (like taking off your shoes on entry and leaving it at the entrance). The staff are incredibly helpful and friendly but the overall feel of the hotel is dark and quite compressed. We also found the rooms to be too dark, making it hard to iron a shirt or put on makeup. The noise from the air con made it hard to sleep and the beds weren't particularly comfortable. There is a lot of focus on being eco-friendly so missing some of those key comforts you would expect at a 5 star property.
This was a slightly strange experience. The property is very traditional and has some odd quirks (like taking off your shoes on entry and leaving it at the entrance). The staff are incredibly helpful and friendly but the overall feel of the hotel is dark and quite compressed. We also found the rooms to be too dark, making it hard to iron a shirt or put on makeup. The noise from the air con made it hard to sleep and the beds weren't particularly comfortable. There is a lot of focus on being eco-friendly so missing some of those key comforts you would expect at a 5 star property.
10
Bobby
22 Sept 2023
·
Beautiful hotel with large rooms, only 6 rooms per floor. Great modern Japanese design including 8 push button light settings. Hotel provides lounge wear & kimonos which can be worn to Onsen (hot baths) for indoor/outdoor bathing. Having a natural onsen is quite rare in Tokyo. Guests are expected to remove shoes upon enter which are stored at the entrance. Located close to subway (which includes many food options) accessed through lower lobby. Staff very polite and responsive to every request. Definitely recommend this hotel.
Beautiful hotel with large rooms, only 6 rooms per floor. Great modern Japanese design including 8 push button light settings. Hotel provides lounge wear & kimonos which can be worn to Onsen (hot baths) for indoor/outdoor bathing. Having a natural onsen is quite rare in Tokyo. Guests are expected to remove shoes upon enter which are stored at the entrance. Located close to subway (which includes many food options) accessed through lower lobby. Staff very polite and responsive to every request. Definitely recommend this hotel.
10
Jason
16 Jul 2025
·
Stayed 9 nights
Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7. Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity. In sum, yes, you should stay here.
Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7. Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity. In sum, yes, you should stay here.
10
Carlos
9 Jul 2025
·
Stayed 2 nights
Modern Ryokan, with very nice and big rooms
Modern Ryokan, with very nice and big rooms
4
John
16 Aug 2025
·
Stayed 6 nights
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
10
Julia
24 Nov 2025
·
Stayed 2 nights
Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.
Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.
10
Maureen
3 Oct 2024
·
Stayed 3 nights
HOSHINOYA met our high expectations - but many of the notes from other reviewers rang true. Overall we really enjoyed it and would recommend. 1. We stayed 3 nights. Even if you have the budget, wouldn't recommend staying much longer than that as some of the rituals get a bit tired after a couple days (such as taking off shoes when entering). 2. Room is overall nice but not super spacious and ours smelled a bit funky. Shower is good but not incredible. Bed is good. 3. Common area is nice and the snacks and drinks available were great. 4. Welcome/arrive felt high service and exclusive. 5. Onsen is nice and unique but would have liked to have a steam room or other facilities as well 6. We did the sake tasting and enjoyed it - would recommend. 7. Location is good and we did a lot on foot our first 2 days. Great to be near Ginza and train station. 8. Expected a bit more from a service perspective but it met our needs. For example - no turn down service, front desk a bit slow to respond to inquiries.
HOSHINOYA met our high expectations - but many of the notes from other reviewers rang true. Overall we really enjoyed it and would recommend. 1. We stayed 3 nights. Even if you have the budget, wouldn't recommend staying much longer than that as some of the rituals get a bit tired after a couple days (such as taking off shoes when entering). 2. Room is overall nice but not super spacious and ours smelled a bit funky. Shower is good but not incredible. Bed is good. 3. Common area is nice and the snacks and drinks available were great. 4. Welcome/arrive felt high service and exclusive. 5. Onsen is nice and unique but would have liked to have a steam room or other facilities as well 6. We did the sake tasting and enjoyed it - would recommend. 7. Location is good and we did a lot on foot our first 2 days. Great to be near Ginza and train station. 8. Expected a bit more from a service perspective but it met our needs. For example - no turn down service, front desk a bit slow to respond to inquiries.
10
Sue
8 Apr 2025
·
There were only ~6 rooms per floor and it was always very quiet. Staff was always very respectful and customer service was excellent. We loved our experience with the hotel and would love to stay there again if opportunity arises.
There were only ~6 rooms per floor and it was always very quiet. Staff was always very respectful and customer service was excellent. We loved our experience with the hotel and would love to stay there again if opportunity arises.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as exceptionally attentive, kind, and proactive. However, multiple guests mention rigid policies, inconsistent responsiveness, and occasional unhelpful or indifferent interactions.
Related guest reviews
4
Miss Pooja
14 Nov 2023
·
Stayed 5 nights
Room looked beautiful but the bed was super uncomfortable. Staff at hoshinoya are rigid and not very accommodating. I had an evening flight so I checked out of the hotel and visited Tokyo as my final day. When I returned, I asked to use the communal shower at the hotel prior to travelling to the airport. I was told No. As this hotel is very expensive per night, I was surprised they didnot let me use the shower area. I haven’t had this experience anywhere else in a 5 star property.
Room looked beautiful but the bed was super uncomfortable. Staff at hoshinoya are rigid and not very accommodating. I had an evening flight so I checked out of the hotel and visited Tokyo as my final day. When I returned, I asked to use the communal shower at the hotel prior to travelling to the airport. I was told No. As this hotel is very expensive per night, I was surprised they didnot let me use the shower area. I haven’t had this experience anywhere else in a 5 star property.
10
Yetlee
2 Jan 2026
·
Stayed 2 nights
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
4
Natalie
13 May 2025
·
Stayed 3 nights
It had no facilities staff were cold charged for a 1 pm check in. Massage was given but was told straight no relaxation room and told we could not use changing area as cleaning and closed at 11.30am Breakfast was cold and ok if you’re Japanese. Unhelpful staff with very limited English speaking very unwelcoming. Very expensive for what it is!
It had no facilities staff were cold charged for a 1 pm check in. Massage was given but was told straight no relaxation room and told we could not use changing area as cleaning and closed at 11.30am Breakfast was cold and ok if you’re Japanese. Unhelpful staff with very limited English speaking very unwelcoming. Very expensive for what it is!
10
Peter
22 Aug 2025
·
Stayed 2 nights
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
2
GUK
20 Dec 2023
·
Stayed 2 nights
1st day we arrived was good with staff. 2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff. 3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people. How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule? We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel. Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored. for the rest of my life.
1st day we arrived was good with staff. 2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff. 3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people. How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule? We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel. Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored. for the rest of my life.
2
neena
9 Jul 2025
·
Stayed 1 night
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
4
John
16 Aug 2025
·
Stayed 6 nights
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
10
Gabriel
29 Jan 2026
·
Stayed 3 nights
Incredible staff and incredible experience.
Incredible staff and incredible experience.
10
Ryan
3 Apr 2025
·
Stayed 3 nights
This was such a top-tier experience. The service was unbelievable. The sheer number of staff people who could not be more helpful. I was a first-time visitor to Japan from New York City, and they made all the right moves in terms of comfort and anticipation of our group’s needs. In fact, I hurt my foot pretty seriously on the first day of our stay, and three staff members helped me immediately - one with a special Japanese ice pack and two others with finding the best English speaking orthopedic doctor and even with ordering me a special walking boot from Amazon Japan when the doctor did not have my size. I’ve been in a lot of hotels in a lot of cities, and I would rank this in the top 3 I’ve ever experienced.
This was such a top-tier experience. The service was unbelievable. The sheer number of staff people who could not be more helpful. I was a first-time visitor to Japan from New York City, and they made all the right moves in terms of comfort and anticipation of our group’s needs. In fact, I hurt my foot pretty seriously on the first day of our stay, and three staff members helped me immediately - one with a special Japanese ice pack and two others with finding the best English speaking orthopedic doctor and even with ordering me a special walking boot from Amazon Japan when the doctor did not have my size. I’ve been in a lot of hotels in a lot of cities, and I would rank this in the top 3 I’ve ever experienced.
10
Sung
25 Sept 2025
·
Stayed 3 nights
Truly one of the best hotel experiences I’ve ever had. Hoshinoya Tokyo is an excellent accommodation and their staff is equally amazing. Their attention to detail and care towards their guests is outstanding and unmatched. I will definitely be returning every opportunity I get. Thank you, Hoshinoya staff, for an unforgettable experience.
Truly one of the best hotel experiences I’ve ever had. Hoshinoya Tokyo is an excellent accommodation and their staff is equally amazing. Their attention to detail and care towards their guests is outstanding and unmatched. I will definitely be returning every opportunity I get. Thank you, Hoshinoya staff, for an unforgettable experience.
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AI-generated summary based on recent guest reviews
Location
In the Otemachi business district near Tokyo Station with direct subway access, making it easy to reach major sights. The area is quiet on weekends and has fewer nearby dining and nightlife options.
Related guest reviews
10
Phillip
5 Nov 2023
·
Stayed 3 nights
Beautiful Japanese style hotel with excellent amenities and attentive professional staff. Located close to transport options on a quiet side street in financial district. This is not a western style hotel but there are plenty of those from which to choose. Highly recommended.
Beautiful Japanese style hotel with excellent amenities and attentive professional staff. Located close to transport options on a quiet side street in financial district. This is not a western style hotel but there are plenty of those from which to choose. Highly recommended.
10
Carmen
2 Apr 2024
·
Absolutely gorgeous hotel. Amazing staff as well. Rooms were spacious and beautiful. Lovely tea and snacks included as well. We used the Osen, gym nearby (extra change), hand the traditional dinner and breakfast in our room and toured around Tokyo. The hotel is located in the financial district which was a little too quiet on the weekends and none of the underground restaurants were open. Other than that, our experience was perfect. Would definitely recommend.
Absolutely gorgeous hotel. Amazing staff as well. Rooms were spacious and beautiful. Lovely tea and snacks included as well. We used the Osen, gym nearby (extra change), hand the traditional dinner and breakfast in our room and toured around Tokyo. The hotel is located in the financial district which was a little too quiet on the weekends and none of the underground restaurants were open. Other than that, our experience was perfect. Would definitely recommend.
10
Ahmed
2 Sept 2025
·
Stayed 3 nights
Great staff. Area not busy during weekend
Great staff. Area not busy during weekend
10
joakim
3 May 2025
·
Stayed 4 nights
Fantastiskt Modern Ryokan. Tänk på att utbudet i restaurant är begränsat och att hotellet saknar bar egen bar ligger i finansdistriktet så det är inte så mycket nattliv och restauranger på gatorna här. Under varje skyskrapa finns dock en massa restauranger och takbarer finns också nära. Superbra kommunikationer hit och gångavstånd från Tokyo Centralstation. Boka det här om du vill ha en Supermodern Onsen/Ryokan mitt i stan med lugn och tyst miljö.
Fantastiskt Modern Ryokan. Tänk på att utbudet i restaurant är begränsat och att hotellet saknar bar egen bar ligger i finansdistriktet så det är inte så mycket nattliv och restauranger på gatorna här. Under varje skyskrapa finns dock en massa restauranger och takbarer finns också nära. Superbra kommunikationer hit och gångavstånd från Tokyo Centralstation. Boka det här om du vill ha en Supermodern Onsen/Ryokan mitt i stan med lugn och tyst miljö.
10
Sheue Mei Vivian
29 Jun 2025
·
Stayed 2 nights
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
10
Chelsea
4 Aug 2024
·
Stayed 3 nights
Great location Close to Tokyo station Wonderful staff and service
Great location Close to Tokyo station Wonderful staff and service
8
pilho
7 Feb 2026
·
Stayed 1 night
친절하고 좋은 시설이지만 주변에 뭐가 많이 없음
친절하고 좋은 시설이지만 주변에 뭐가 많이 없음
8
Gina
16 Sept 2024
·
Stayed 1 night
Property was difficult to locate in the business district. Checking in was quick and easy. Those with tattoos are able to use the hot spring. When we arrived, there were four other females who were leaving. We had the place to ourselves. The open air ceiling was breathless. The common area had drinks, small rice cracker snacks, and single wrapped ice cream balls similar to small bon bons. Checkout was quick. Charged for hot springs usage for all in our party and a service fee. I knew about the fee from another review so I wasn’t shocked when it was approximately half the price of our room.
Property was difficult to locate in the business district. Checking in was quick and easy. Those with tattoos are able to use the hot spring. When we arrived, there were four other females who were leaving. We had the place to ourselves. The open air ceiling was breathless. The common area had drinks, small rice cracker snacks, and single wrapped ice cream balls similar to small bon bons. Checkout was quick. Charged for hot springs usage for all in our party and a service fee. I knew about the fee from another review so I wasn’t shocked when it was approximately half the price of our room.
10
Laura
27 Mar 2023
·
Stayed 3 nights
Fantastic property! Loved everything from the peaceful environment, to the incredible service and countless extras like sake tasting in the lobby while listening to traditional music, the lounge on each floor and of course the spectacular onsen on the 17th! The property is well located at only a 10-15 minute walk from Tokyo Station, and connected to Otemachi subway station. We were able to walk to the East Gardens of the Imperial Palace in 10 minutes, and the Ginza area in 25-30 minutes,
Fantastic property! Loved everything from the peaceful environment, to the incredible service and countless extras like sake tasting in the lobby while listening to traditional music, the lounge on each floor and of course the spectacular onsen on the 17th! The property is well located at only a 10-15 minute walk from Tokyo Station, and connected to Otemachi subway station. We were able to walk to the East Gardens of the Imperial Palace in 10 minutes, and the Ginza area in 25-30 minutes,
10
Ying Lu
11 Nov 2025
·
Stayed 7 nights
After seven nights at this hotel, I nearly didn't want to leave. The atmosphere was very tranquil and calm and everything was always taken care of, even sometimes before you ask for it. I would highly recommend this hotel for people who want more space in their hotel rooms, higher quality of products and service, and who want access to a natural onsen in the city. I had two young kids with us and they loved it too. The hotel is in the business district of Tokyo, but it is so close to Tokyo Station and the metro is linked underground to the hotel (with 4 or 5 different lines), so it was very easy to get to anywhere. We will definitely come back again.
After seven nights at this hotel, I nearly didn't want to leave. The atmosphere was very tranquil and calm and everything was always taken care of, even sometimes before you ask for it. I would highly recommend this hotel for people who want more space in their hotel rooms, higher quality of products and service, and who want access to a natural onsen in the city. I had two young kids with us and they loved it too. The hotel is in the business district of Tokyo, but it is so close to Tokyo Station and the metro is linked underground to the hotel (with 4 or 5 different lines), so it was very easy to get to anywhere. We will definitely come back again.
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AI-generated summary based on recent guest reviews
Dining
On-site dining is limited and mostly by reservation, with closures at times; many wished for more casual options. Breakfast feedback varies from excellent traditional sets to complaints about cost, limited Western choices, or inconsistent quality.
Related guest reviews
10
Kenneth
4 Nov 2025
·
Stayed 6 nights
Super nice hotel. Missing a more western breakfast. Excellent service. Missed information about what was available in the lounge as well as the TV only had japanese letters - we never figured out how to use it. All in all a super recommendable hotel.
Super nice hotel. Missing a more western breakfast. Excellent service. Missed information about what was available in the lounge as well as the TV only had japanese letters - we never figured out how to use it. All in all a super recommendable hotel.
10
raffaele
27 Nov 2025
·
Stayed 4 nights
Nice design, very good breakfast, stunning onsen. A real great experience.
Nice design, very good breakfast, stunning onsen. A real great experience.
10
Yetlee
2 Jan 2026
·
Stayed 2 nights
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable. The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience. If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.
10
JACQUES
9 Aug 2025
·
Stayed 8 nights
HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way. It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.
HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way. It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.
6
Paulo
12 May 2025
·
Stayed 2 nights
This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan. Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation. I would have given it 5 stars but here is where it broke down for us. At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast. My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine. At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast. I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast. When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western. I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue. At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.
This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan. Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation. I would have given it 5 stars but here is where it broke down for us. At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast. My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine. At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast. I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast. When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western. I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue. At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.
8
Jacques
17 Oct 2025
·
Stayed 3 nights
Breakfast should not be by reservation. We had to go to other hotels in the area for breakfast.
Breakfast should not be by reservation. We had to go to other hotels in the area for breakfast.
4
SANGWON
21 Dec 2025
·
Stayed 2 nights
Breakfast is too bad for that price. Not good at all.
Breakfast is too bad for that price. Not good at all.
10
ALUN
14 May 2025
·
Stayed 3 nights
This hotel was absolutely phenomenal. Only the limited dining options (inside and in the surrounding area) could be considered dings. We will definitely be returning to this wonderfully calm and serene environment.
This hotel was absolutely phenomenal. Only the limited dining options (inside and in the surrounding area) could be considered dings. We will definitely be returning to this wonderfully calm and serene environment.
8
Francis
30 Apr 2025
·
Stayed 2 nights
Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.
Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.
4
Craig
29 Apr 2025
·
Stayed 2 nights
Hotel design was beautiful. The fact that I couldn't have a meal with a friend and the hotel was unexpected and too limiting. Created much hassle for me as I'm usually meeting friends for coffee or lunch at my hotel. Not much of anything around the hotel that's easy to get to for a meal. Everything is closed on the weekends.
Hotel design was beautiful. The fact that I couldn't have a meal with a friend and the hotel was unexpected and too limiting. Created much hassle for me as I'm usually meeting friends for coffee or lunch at my hotel. Not much of anything around the hotel that's easy to get to for a meal. Everything is closed on the weekends.
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AI-generated summary based on recent guest reviews
10
Huong Chi
3 weeks ago
·
Stayed 3 nights
Great place to experience Japan culture accommodations while having a real in house relaxation.
Great place to experience Japan culture accommodations while having a real in house relaxation.
2
Yongsun
4 weeks ago
·
Stayed 4 nights
It was a very disappointing experience. I was never informed in advance that there would be additional charges for using the fitness club, swimming pool, and hot springs. The level of hospitality was also far below what I expected from a hotel in this price range. The staff experience was inconsistent as well. While I cannot say that everyone was unfriendly, some of the staff I interacted with did not come across as particularly kind or professional. I had wanted to experience HOSHINOYA Karuizawa for years, but since I did not have enough time to travel there, I decided to stay at HOSHINOYA Tokyo instead. Unfortunately, the experience did not live up to my expectations. From my perspective, the hotel was significantly overpriced for the level of service provided. Based on this experience, I would not choose to stay at HOSHINOYA Tokyo etc. again when visiting Japan.
It was a very disappointing experience. I was never informed in advance that there would be additional charges for using the fitness club, swimming pool, and hot springs. The level of hospitality was also far below what I expected from a hotel in this price range. The staff experience was inconsistent as well. While I cannot say that everyone was unfriendly, some of the staff I interacted with did not come across as particularly kind or professional. I had wanted to experience HOSHINOYA Karuizawa for years, but since I did not have enough time to travel there, I decided to stay at HOSHINOYA Tokyo instead. Unfortunately, the experience did not live up to my expectations. From my perspective, the hotel was significantly overpriced for the level of service provided. Based on this experience, I would not choose to stay at HOSHINOYA Tokyo etc. again when visiting Japan.
10
Marija
4 weeks ago
·
Stayed 5 nights
One of, if not the favourite stay we’ve had anywhere in the world in a long time. The hotel is gorgeous and truly unique - very traditional but with brilliant modern amenities and the kindest service. The late night onsen sessions were a favourite. Thank you to all the lovely staff who made our stay so lovely.
One of, if not the favourite stay we’ve had anywhere in the world in a long time. The hotel is gorgeous and truly unique - very traditional but with brilliant modern amenities and the kindest service. The late night onsen sessions were a favourite. Thank you to all the lovely staff who made our stay so lovely.
10
Michael
24 Aug 2026
·
Stayed 3 nights
Amazing hotel. Unique experience and the hot springs are great.
Amazing hotel. Unique experience and the hot springs are great.
10
Jason
22 Aug 2026
·
Stayed 2 nights
Perfect accommodations for the Japanese Ryakan experience.
Perfect accommodations for the Japanese Ryakan experience.
FAQs about HOSHINOYA Tokyo
Is parking available at the property?
Parking is accessible and supplied by the hotel for guests who arrive by car.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7 AM to 11 AM for a fee of approximately JPY 5500 for adults and JPY 1760 for children.
Are pets allowed at the property?
Pets are not allowed at the property.
What are the standard check-in and check-out times?
Check-in time starts at 15:00 and ends at 23:59. Check-out time is at 12:00. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property features elevators and limited wheelchair-accessible facilities, including public areas and rooms.
Where is the property located in relation to key landmarks?
Located in Chiyoda, Tokyo, the property is near a metro station and close to attractions such as Ueno Park, Tokyo Bay, Shinjuku Gyoen National Garden, and Tokyo Disneyland®.
What are the policies for guests staying with children?
One child 3 years old or younger stays free per registered adult when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
No cribs (infant beds) or rollaway/extra beds are available at the property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-26: NO DATA
- 2026-09-27: 1683.309474609375USD
- 2026-09-28: 1677.32475USD
- 2026-09-29: 1280.580335888672USD
- 2026-09-30: 1184.3096998535157USD
- 2026-10-01: 1438.042834350586USD
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: NO DATA
- 2026-10-05: 1526.4098517333985USD
- 2026-10-06: NO DATA
- 2026-10-07: 1398.5899556762695USD
- 2026-10-08: 1526.4098517333985USD
- 2026-10-09: 1526.4098517333985USD
- 2026-10-10: 1667.4099079101563USD
- 2026-10-11: 2146.0898462036134USD
- 2026-10-12: 1526.4098517333985USD
- 2026-10-13: 2090.399925769043USD
- 2026-10-14: 1244.4299016723633USD
- 2026-10-15: 2047.1950530395509USD
- 2026-10-16: 1385.4199462280274USD
- 2026-10-17: 1949.4098812133789USD
- 2026-10-18: 2471.983825488281USD
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: 2277.1975864379883USD
- 2026-10-22: NO DATA
- 2026-10-23: 2090.399925769043USD
- 2026-10-24: 1667.4099079101563USD
- 2026-10-25: 1667.4099079101563USD
- 2026-10-26: 2679.1556912841797USD
- 2026-10-27: 1683.2698452758789USD
- 2026-10-28: NO DATA
- 2026-10-29: 3114.2699213378905USD
- 2026-10-30: 2496.3393186035155USD
- 2026-10-31: 2496.3393186035155USD
- 2026-11-01: 2314.26992409668USD
- 2026-11-02: 2288.2187126586914USD
- 2026-11-03: 2314.26992409668USD
- 2026-11-04: 2288.2187126586914USD
- 2026-11-05: 2691.8301254882813USD
- 2026-11-06: 2511.269982861328USD
- 2026-11-07: 2483.374825488281USD
- 2026-11-08: 2483.374825488281USD
- 2026-11-09: 2288.5885864379884USD
- 2026-11-10: 2496.3393186035155USD
- 2026-11-11: NO DATA
- 2026-11-12: 2693.771823779297USD
- 2026-11-13: 2483.374825488281USD
- 2026-11-14: 2483.374825488281USD
- 2026-11-15: 2300.2321017700197USD
- 2026-11-16: 2092.396687976074USD
- 2026-11-17: 2092.396687976074USD
- 2026-11-18: 2288.5885864379884USD
- 2026-11-19: 2288.5885864379884USD
- 2026-11-20: 2496.3393186035155USD
- 2026-11-21: 2483.374825488281USD
- 2026-11-22: 2511.269982861328USD
- 2026-11-23: 2496.3393186035155USD
- 2026-11-24: 2092.396687976074USD
- 2026-11-25: 2106.2698747558593USD
- 2026-11-26: 2163.7521534667967USD
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the ryokan's room service (during limited hours). Full breakfasts are available daily from 7 AM to 11 AM for a fee.Fee for full breakfast: approximately JPY 5500 for adults and JPY 1760 for children;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
Popular amenities
Restaurant
Sauna
Non-smoking rooms
Refrigerator
Elevator/Lift
Room service
General
Room service
Restaurant
Non-smoking rooms
Sauna
Refrigerator
TV
Towels
Shower
Breakfast in the room
Breakfast Service
Smoke-Free Property
Wheelchair Accessible (Limited)
Services
Elevator/Lift
Shops
Luggage storage
Souvenirs/Gift shop
24-Hour Front Desk