Hyatt Place Johor Bahru Paradigm Mall

Room was clean, spacious and floor area was quiet, 17th floor. Conveniently connected to Paradigm mall where you have everything at one place, don't have to go anywhere. Nice pool, 24 hr gym. No room dine in but have snacks that can be bought at the reception area, 24 hrs. Will visit again.

The hotel was inside shopping mall which is super convenient for shopping and food hunting. The hotel car park located on the 6th floor and there is charges for hotel guests RM6 per entry ( need to validate at hotel front desk when going out)

Wonderful check in experience, managed to check in early and hassle free Comfortable stay, room is well kept/maintained Only setback is the swimming pool is under maintenance and reopening in June

Thank you for making our stay enjoyable. We were really surprised with the beautiful gesture of a slice of cake & card to celebrate both my children's birthdays! Unfortunately the pool was closed for repair works. Still, love the place.

Fint hotell, god frokost - men bassenget var stengt (under oppgradering i flere uker fremover)

The hotel is clean. The hotel room is large, pleasant and clean. The staff are very friendly and helpful. It is also right smack next to the shopping mall. Very convenient. It has a good gym and large outdoor pool.

Overall it was a wonderful stay at Hyatt Place as the hotel is located within Paradigm mall. its just so convenient. The only Cons: lifts were under maintenance and the remaining lifts had to wait quite awhile and crowded

It is connected to Paradigm mall. Check in staff are friendly. The gym has equipped.

The gym has nice facilities. The shopping mall is directly below the hotel so it is very convenient.

The room is clean, spacious and comfortable. The gym is of decent size. Parking cost RM 6 per entry. We were quite disappointed to be told that the pool was closed for renovations. It was not mentioned beforehand, only upon checkin. We probably would have chosen another hotel.

Nice clean room.

The location is good, its lobby is linked to Paradigm mall. Room is spacious and clean, staffs are all very friendly and helpful. Our 2nd time staying in this hotel already. Will be going back again soon :)

Best hotel in JB in terms of cleanliness.

Room was big and spacious. Had some ants in my room though

Clean.

I arrived at 3.20 pm but was told I have to wait another 30 mins to check in. The toilet at reception level 1 was dirty. My room toilet sink was dirty. Shower area had mould. Bed & pillow was not comfortable. I have stayed in 4 other Hyatt in different countries. Have always loved hyatt. But I regret paying so much for this Hyatt. Also 1st Hyatt i had to wait in que for 15min to be seated got breakfast. Lousy management of space…

Hotel location was very convenient near the mall and staff were helpful. Room was nice but toilet had a strong drain smell on and off with some drain flys noted. Overall decent for 1 night stay.

Room clean, sufficient amenities. Good view on high floor.

clean room, staff, amenities,

Found used toothpaste and brush inside toilet even though room has been inspected by staff

At night we can hear a noise from the road entering the hotel even l am at 13th floor we found is the drain cover rocking when the cars passes the road

Hotel is nice and beside the mall. It is near to main road which it is noisy in the night

Hyatt Place Paradigm Mall in JB will make an excellent choice of stay for the the location right on top of a huge shopping mall which is convenient and a plus point for all amenities looks well maintained compared to many others buildings in the country However, it has a downside of AC is not cold at night which caused me and my family of four unable to have a proper rest at night for both of our 2 nights stay in JB The AC has suddenly turned off in the middle of the night and all of us in the room didn\'t sleep well... The next day, my husb called up for maintenance staff to come and check, and he said nothing was broken, but the AC suddenly turned off due to the motion sensors If its sensed movement then it will continue to "on" but if it does not it will "off" by itself.. which was terrible as the room become hot suddenly.. I guess a feedback would be, having understand the hotel pursuits of energy savings, however maybe put a timer to the motion sensor will be good for the guests staying... Let the sensor works only in the day time, and in the night time turn it off, to let guests have a proper rest...if this situation rectified... Hyatt Place Paradigm Mall JB will be highly recommended and we won\'t hesitate to comeback and stay there again... Thank you!

Location was excellent! The hotels were clean and organized. Warm and comfortable feel. Big rooms good for family and has space for everyone.

Booked a city view room and managed to get a high floor room at level 18 with an unblocked view. Room is spacious. Recommended for family.

Good points: - Room was big, spacious and clean. - Gym equipment was adequate with towels and water provided. Room for improvement: - The aircon was switched off suddenly in the middle of the night, which made the room hot and stuffy. - The steamed buns served during the breakfast buffet were cold.

Quite comfortable and convenient with the mall around. The swimming pool is clean. Only the room aircon is not cooling for whatever reason. No doorway light in room for sleeping . Requested for high floor but only given mid floor. Receptionist said would contact us when room was available but did not deliver her task.

Room clean, sufficient amenities. Good view on high floor.

Room is very spacious and clean. Staff is very friendly. Located above shopping mall which makes it very accessible to the whole family

Very nice hotel, comfortable bed. polite and helpful staff. The breakfast spread is not great, was expecting a little more for a hyatt hotel renowned for F&B. Lack variety and very basic. Will not pay extra for breakfast for the next stay. The wifi is poor with calls dropping off.

I stayed at this Hotel, whenever I had biz trip. However, they dont consider their royalty customers. I asked rate check out, but never allowed till 2 oclock, just 1 pm. That'it... I can get rate check out till 1 pm from any hotel...and morning time, i drunk a cup of water besides check in counter, one crew is comming to me and said i cant drink water because it is one of breakfast. Normally i can drink at this area as welcome drink. I said sorry....i rhink crew can explain gently if i was erong, but i felt very shameful

Friendly desk staff, attentive to requests, great location linked to shopping mall, clean and well kept room.

We arrived after 10pm, room was booked for 2 adults and 1 10 year old child, however it was not set up for 3 . Sofa bed was not ready , nor were there towels or toiletries or water for 3. We had to wait for housekeeping to get that set up and it was getting late. At around 3am 13 aug, electricity incl aircon in the room went off and emergency light in the room turned on. My husband called the reception and was told that paradigm mall was doing maintenance and the power be back in 5-10min. By 330am nothing has happened, the reception would not even pick up the call and my husband had to go down. At that point they just claimed they didn’t know of this maintenance and it’s not their fault and they will let us know when it’s resolved. We did not need them to call us as the light would turn off when it’s resolved so we would know. There was no apology for incon, we were just told to wait for it to be over. I find it hard to believe that the mall would not inform such a big hotel of an upcoming maintenance. The hotel should inform the guest of this and I can make an informed decision about staying there. Secondly, why such things are carried out at 3am and if this is something that does occur, hotel should have some means to reduce the inconvenience this causes. I did not travel there to be up half a night staring at emergency light , it’s broken sleep and affects us the next day. While the hotel is nice, I find that incident is unacceptable and communication was poor

Took more than 3hrs to get my room after check in. Take your own risk if u want to stay there.

The location is good, its lobby is linked to Paradigm mall. Room is spacious and clean, staffs are all very friendly and helpful. Our 2nd time staying in this hotel already. Will be going back again soon :)

Staff is still new to the processes.... i arrived at 12 noon, was informed that they would call me when the room made available at 3pm. no-one called, I went back at 4pm, still had to wait for another half hour so..

2nd stay after 2 years, excellent staff service, both check-in and check-out were seamless good. thank you!

Rooms were spacious and we had a wonderful view from our room overlooking the pool and adjacent area. Wonderful breakfast which was free with our stay. Hotel stay was exceptional, incredibly helpful, and very friendly. One front desk employee even remembered my name and greeted me when I approached. The staff looked into booking us a driver to see local sights and also booked us a driver to take from Johor Bahru to our hotel in Singapore. The hotel is on top of a mall so many food options. We loved our stay.

Warm and helpful front desk and room services. They are very polite and genuinely helpful. Overall ambient are quiet, clean and pleasant. Love it, as is link to the paradigm mall. Very convenient and easy to get around.

We requested for connecting rooms. I called both hyatt place as well as hotels.com prior to my check-in. Both mentioned that it's subject to availability when I check-in. So i came earlier and requested again. However, staff who attended to me, Nazwan, could not give me a comnecting room. Perhaps he is new as I've never seen him before. He did not go beyond the mile to check for me or make any other effort. To add to my context, i was travelling with elderly parents in their 70s and a toddler. In my request, I wrote my need for connecting rooms and rooms near the lift. Instead, i was given rooms right at the end of the corridor which was a long walk! Room 1610 and 1611 to be exact. I faced the same problem with hyatt place multiple times. Service at Holiday Inn JBCC is much better. Many times, check-in staff there would amend my bookings upon seeing my condition. They would even call upon their manager for help. Their level of service at Holiday Inn is impeccable! Despite the stressing stay, the technician (man with specs) and the staff who came to our room to repair our tv as well as pass a sewing kit to my parents was nice and polite.

Good place, just bit far from the city. But that's why I chose the place. If you prefer staying away from the city, this is a good place.

Has direct access to Paradigm Mall but mall entrances are closed after 10pm and you may have to walk around the building instead. Shower water pressure is weak.

The hotel was inside shopping mall which is super convenient for shopping and food hunting. The hotel car park located on the 6th floor and there is charges for hotel guests RM6 per entry ( need to validate at hotel front desk when going out)

The location is good, its lobby is linked to Paradigm mall. Room is spacious and clean, staffs are all very friendly and helpful. Our 2nd time staying in this hotel already. Will be going back again soon :)

Nice and clean place. Location is great! But don’t think of driving out for a nearby trip, the jam will kill all your time.

Hyatt place is right above Paradigm Mall. Super convenient if you only intend to explore Paradigm Mall. Otherwise the hotel is situated next to a busy highway which it takes you a while to get to anywhere else. Hotel is really new. However, hotel carpark is situated on level 6 and the slope is quite steep. Drainage in bathroom toilet is poor, even staying for the third time.

Stay went generally well Supplemental information should be added to the website, especially for first time visitors, example the common access to the hotel lobby from the mall: - GF, Hyatt Place entrance to level 7 - Pillar F14 from level 6 of the carpark Access to the mall is weird after 22:00, pretty much had to ask a few security guards how to get to GSC for a late movie & if you need to unplug an EV after 22:00, access to the carpark (chargers at level 1 & level 2 only) would be an adventure as well

Knowing that the hotel is on top of the outlet mall makes shopping convenient, also the pick up and drop off bay makes using Grab taxis a breeze...

Room is very spacious and clean. Staff is very friendly. Located above shopping mall which makes it very accessible to the whole family

Extremely convenient hotel located within one of the largest malls in JB. The mall was amazing and offers many activities for kids and teens eg ice skating, roller blading, rock climbing, cinema and video arcades. There are anchor tennants as well as small stand alone shops with good bargains. It is about 15 minutes from the causeway checkpoint to Singapore. Will definitely stay again.

All else is perfect except for the Sahur menu which is quite abysmal and dissapointing. Was expecting better food spread. Other hotels in comparison provided much better spread. Me and family frequent JB alot so would like to see if the hotel management can further improve this shortcomings.

Breakfast buffet is simple and nice. And, noticed the dishes are healthy in a sense not so oily and salty which cater to Singaporeans. The surprise i like was fresh squeeze orange juices. Can consider a day staycation with family.

The air con was warm during the night. We could not adjust the temperature and ended perspiring. Breakfast top up was slow too.

Good location right next to the shopping mall. Breakfast was not as great though, fewer options than expected. Room was great.

Room was spacious. But sofa bed can only fit one person. Hotel is nice to provide fitted sheet and pillow for sofa bed but they ran out of blanket. Swimming pools are nice too, kids enjoyed it so much. Breakfast was chaotic due to the crowd, staff did not refill the food promptly and clear plates fast enough. Overall stay was nice, friendly staff. Able to loan baby bath tub and potty from reception, very amazing!

Good points: - Room was big, spacious and clean. - Gym equipment was adequate with towels and water provided. Room for improvement: - The aircon was switched off suddenly in the middle of the night, which made the room hot and stuffy. - The steamed buns served during the breakfast buffet were cold.

The breakfast was either too salty or too bland. I have stayed another time previously and the breakfast wasn't as bad. Good be improved.

Was a really good location for a 1 night stay with a shopping mall just downstairs, it doesn't get more convenient than that. Selection at breakfast buffet was pretty good too, don't forget to try the ayam masak! So yummy!

The breakfast selection was limited.

Very nice hotel, comfortable bed. polite and helpful staff. The breakfast spread is not great, was expecting a little more for a hyatt hotel renowned for F&B. Lack variety and very basic. Will not pay extra for breakfast for the next stay. The wifi is poor with calls dropping off.