Sotogrande Hotel Baguio

Staff were accomodating , breakfast was great. Acoustic bar at night was relaxing . Upin entering the lobby the smell is lovely. Will be booking again in the future!!

The bathroom had an opaque window on the top of the shower wall. That meant, if you used the bathroom in the middle of the night and turned on the light, the light would shine through that opaque window and light up the entire hotel room. It almost always woke up the other person. It wasn't even a faint light. It was very bright. There was a leak coming from 2 spots on the bathroom ceiling. I'm not sure how anyone could miss it when preparing the room. There was no extra roll of toilet paper in the room. I had to go out of my way to ask somebody for another roll. It seems silly to have to go through the extra effort to have to ask for it. You also have to be aware that you ask in time before you run out. Otherwise, the place was very nice and the staff was very courteous.

room was not smelling good upon check in... bidet has a wire that wounded my pinkie.. food was ok... staff reception customer service was poor.. requested for extra towel and cotton buds it never came..

The free breakfast was a major selling point for me and it was an excellent daily buffet from 6-10 AM. Check-in showed I had booked two rooms (I had one) but it was resolved within a few minutes. Staff in every area were eager to help. When and if I return to Baguio I’ll stay here again, I have no reason to consider a change.

Up to the usual standard. Helpful staff.