Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 20 per night. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 18 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 8:30 PM, and check-out is until 11:30 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities. However, specific features may vary.

Where is the hotel located in relation to key landmarks?

The hotel is located in Pamplona (Ermitagaña), just steps from Navarra University Clinic and a 3-minute walk from the University of Navarra. It is 0.1 mi from Yamaguchi Park and 0.2 mi from Pamplona Planetarium.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

Occidental Pamplona

What guests think

At Occidental Pamplona, guests highlight a clean, modern feel, comfortable rooms, and a convenient, quiet location by Yamaguchi Park near the university and clinic, with praised breakfasts and generally friendly staff, though some front-desk experiences disappoint.

Parking is straightforward, with cheap street options and an on-site garage. The location suits visitors to the University and Clínica de Navarra and is a 15-30 minute walk or easy transit ride to the old town. Expect a peaceful base with easy access and mostly good service, tempered by the occasional reception or housekeeping hiccup.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient, with inexpensive street spaces nearby and on-site parking available; a few guests reported not being informed about the private parking at check-in.

Related guest reviews

8

Annie

May 29, 2025

·

Stayed 1 night

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park.

8

Annie

May 29, 2025

·

Stayed 1 night

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park

10

Manuel Antonio

Aug 3, 2025

·

Stayed 1 night

Nos quedamos una noche de pasada por Pamplona, el hotel está bien ubicado, muy tranquilo buen estacionamiento y las habitaciones muy cómodas.

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10

Paul

Apr 2, 2025

·

Stayed 1 night

Clean modern hotel with parking on the street outside for €4 for 24hrs. Great position for walking into the city

10

Iain

Jun 3, 2024

·

Stayed 1 night

Beautiful contemporary hotel. Super clean the whole place felt like it was brand new. Great location just on the edge of the city centre. Loads of parking available. The staff were amazingly helpful.

10

Mark

May 6, 2024

·

Stayed 1 night

Great hotel for our one night stay. The staff were super friendly and let us check in a bit early so we could leave our bags and explore. The walk to the old town was lovely through the citadel and was only about 15 minutes or so. There was easy parking on the street for $4.40 euro or in the hotel for $15 euro. The bed was comfy and despite a lot of noise around the building the sound proofing was great. The bed was comfy albeit we wanted a king size bed and got two twins. Would definitely stay again

10

JOSE

Jul 18, 2024

·

Stayed 2 nights

Our stay was excellent. Staff very friendly and helpful, ample parking at a very moderate cost. Well located with plenty of food options around. Hotel situated in front of Yamaguchi Park which is great for strolls/runs. Also very close to the main college campuses & the best hospitals in Pamplona. Hotel's infrastructure is pretty new (as of july 2024). The lobby bar area has excellent food and service.

10

Nina

Jul 21, 2024

·

Stayed 1 night

Great hotel & super comfortable beds. Breakfast was ok and staff friendly. They did omelettes if you wanted & they had fresh squeezed orange juice. Lots of parking space outside the hotel.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few guests reported lapses such as an unclean room at arrival or linens not changed during multi-night stays.

Related guest reviews

10

Laura

Sep 22, 2025

·

Stayed 6 nights

Comfortable and clean room. Excellent and welcoming staff. Top choice for parents visiting their children at university.

2

Yiyuan

Jul 23, 2025

·

Stayed 1 night

Rooms are not cleaned at arrival, the personnel tried twice to invoice more, breakfast paid at arrival but not registered at all will not recommand

8

M DOLORES

Jul 30, 2024

·

Stayed 5 nights

En general me gustó todo, el tener infusión y agua caliente para hacerlas, en habitación, plancha de ropa de vapor, lo que no me gustoes que en las cinco noches que dormimos no cambiaron ningun dia las sábanas......éso nunca nos habia ocurrido....

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10

Lionel

Aug 26, 2025

·

Stayed 2 nights

Séjour parfait. Hôtel propre, personnel accueillant. Le petit déjeuner est top

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8

Calista

Aug 12, 2024

·

Stayed 2 nights

The hotel and our room were clean and comfortable and in general this was a nice stay. Breakfast was amazing - a lot of selection and good quality. However, we were a bit disappointed by the service. Our arrival was delayed due to travel issues, and when we checked in on a Saturday night, we asked if there was anywhere we might eat. We were told there might be a few taverns, but unlikely to get food. This was not true at all and we used Google to find several open restaurants nearby. Since our luggage had been lost, we asked if there was a power converter we might borrow or purchase. We were told “no” which was stressful since we needed to keep our phones charged to help track our luggage return. Our luggage arrived the following afternoon, but the man in the front desk locked them up and didn’t bother to call the room to let us know that the luggage we had been desperately waiting for had arrived. Very frustrating. I would have definitely recommended this place if the staff had been just a bit more helpful - we can’t be the only travelers who have had to deal with the difficulties of lost luggage in a foreign country.

10

Suyen

Aug 7, 2025

·

Stayed 1 night

Hotel con personal muy atento y amable, muy limpio, y bien situado para ir andando a muchos sitios, en un area tranquila frente a un parque muy bonito, rodeado de restaurantes. Repetiria el mismo hotel para mis futuras visitas.

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10

ANTONIO MOISES

Oct 26, 2024

·

Stayed 1 night

Hotel moderno, limpio y acogedor. Atención del personal muy buena. Calidad y precio acordes

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10

Iain

Jun 3, 2024

·

Stayed 1 night

Beautiful contemporary hotel. Super clean the whole place felt like it was brand new. Great location just on the edge of the city centre. Loads of parking available. The staff were amazingly helpful.

10

Matthew

Mar 20, 2025

·

Stayed 2 nights

Very clean and great staff. Hotel looks brand new and restaurants and bars all around

8

GONZALO

Jul 26, 2024

·

Stayed 8 nights

Salvo que se trabó el primer día la puerta del baño u nos cambiaron de habitación, todo excelente

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Rooms

Rooms are modern and comfortable, with many noting very comfortable beds. Some guests received twin beds instead of a double or were assigned non-connecting family rooms.

Related guest reviews

10

Jose

Dec 17, 2025

·

Stayed 4 nights

Personal serio y eficiente, habitación perfecta

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10

Laura

Sep 22, 2025

·

Stayed 6 nights

Comfortable and clean room. Excellent and welcoming staff. Top choice for parents visiting their children at university.

2

Mathieu

Jul 25, 2024

·

Stayed 1 night

L’hôtel est agréablement situé Était dans un très bon état. Nous sommes cependant extrêmement déçu, car nous avions réservé une chambre familiale, et nous avons finalement eu deux chambres qui sont non communicantes. L’hôtel nous a confirmé que les seules chambres familiales qu’ils avaient étaient deux chambres l’une à côté de l’autre mais non communicante. Ce n’est absolument pas ce que nous avions réservé et ne sommes donc extrêmement déçu car nous avons dû partager notre lit avec les enfants qui sont en bas âge

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10

Tristan

Jun 28, 2024

·

Stayed 1 night

Accueil chaleureux Chambre spacieuse et confortable

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10

Roseli

Oct 9, 2024

·

Stayed 1 night

a estadia foi curta de apenas 1 noite, minha única sugestão é a colocação de uma ducha higiênica nos banheiros. Outro ponto é que o quarto que fiquei fazia fundo com a parede dos elevadores e fez um pouco de barulho. O colchão excelente!!!De resto hotel muito bom, cafe da manha maravilhoso!

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10

Diego

Jun 27, 2024

·

Stayed 1 night

Reserve habitacion con cama de matrimonio pero me dieron dis camas

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10

Mark

May 6, 2024

·

Stayed 1 night

Great hotel for our one night stay. The staff were super friendly and let us check in a bit early so we could leave our bags and explore. The walk to the old town was lovely through the citadel and was only about 15 minutes or so. There was easy parking on the street for $4.40 euro or in the hotel for $15 euro. The bed was comfy and despite a lot of noise around the building the sound proofing was great. The bed was comfy albeit we wanted a king size bed and got two twins. Would definitely stay again

8

Gianna

Aug 29, 2024

·

Stayed 2 nights

Great hotel located at a convenient area with easy access to city center with good public transportation. Quiet area not too far away from downtown. Surrounding area has wonderful open spaces. Grocery and fastfood close by. Rooms had great space. Breakfast was good.

8

Paul

Feb 14, 2026

·

Stayed 2 nights

Comfy bed but only 1 lift working so wait times not great

10

Vitttorio

Jul 30, 2025

·

Stayed 4 nights

Excelente hotel, gran desayuno, habitación y almohadas muy cómodas!

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Service

Staff are generally friendly, professional, and helpful. However, multiple reviews cite unwelcoming or slow reception, poor communication about parking or nearby dining, and occasional administrative hassles.

Related guest reviews

10

Alain

Jul 26, 2025

·

Stayed 1 night

Excellent location and great staff

8

Annie

May 29, 2025

·

Stayed 1 night

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park.

8

Annie

May 29, 2025

·

Stayed 1 night

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park

8

Calista

Aug 12, 2024

·

Stayed 2 nights

The hotel and our room were clean and comfortable and in general this was a nice stay. Breakfast was amazing - a lot of selection and good quality. However, we were a bit disappointed by the service. Our arrival was delayed due to travel issues, and when we checked in on a Saturday night, we asked if there was anywhere we might eat. We were told there might be a few taverns, but unlikely to get food. This was not true at all and we used Google to find several open restaurants nearby. Since our luggage had been lost, we asked if there was a power converter we might borrow or purchase. We were told “no” which was stressful since we needed to keep our phones charged to help track our luggage return. Our luggage arrived the following afternoon, but the man in the front desk locked them up and didn’t bother to call the room to let us know that the luggage we had been desperately waiting for had arrived. Very frustrating. I would have definitely recommended this place if the staff had been just a bit more helpful - we can’t be the only travelers who have had to deal with the difficulties of lost luggage in a foreign country.

10

Magaly

Jun 21, 2025

·

Stayed 3 nights

Great location, excellent customer service.

10

Antonio

May 14, 2025

·

Stayed 5 nights

Very helpful staff and good area.

10

Olga

May 12, 2025

·

Stayed 3 nights

Very professional and excellent service.

10

Iain

Jun 3, 2024

·

Stayed 1 night

Beautiful contemporary hotel. Super clean the whole place felt like it was brand new. Great location just on the edge of the city centre. Loads of parking available. The staff were amazingly helpful.

4

Sam

Sep 17, 2025

·

Stayed 1 night

Check in took a very long time and the staff was not welcoming at all and ignoring its customers .. the lac of customer service at the reception was a bad experience

10

Patricia

May 20, 2024

·

Stayed 3 nights

Everything is great, the staff very gentle and professional,

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AI-generated summary based on recent guest reviews

Location

Peaceful setting opposite Yamaguchi Park, very convenient for the University and Clínica de Navarra, with restaurants and services nearby. It is about a 15-30 minute walk or an easy transit ride to the old town.

Related guest reviews

10

Jose

Jan 11, 2025

·

Stayed 6 nights

Very well located... in front of Yamaguchi park. Very peaceful and the staff is very friendly.

8

CAROLINA

Jul 6, 2025

·

Stayed 2 nights

Está muy cerca de la clínica de Navarra

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10

Carolyn

Jul 13, 2024

·

Stayed 1 night

Beautiful Hotel by a lovely park . Staff were very friendly and helpful.

10

Claudia

Sep 6, 2025

·

Stayed 1 night

cerca a la universidad y clinica

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10

Paul

Apr 2, 2025

·

Stayed 1 night

Clean modern hotel with parking on the street outside for €4 for 24hrs. Great position for walking into the city

10

Mirta

Sep 10, 2024

·

Stayed 1 night

Muy buen hotel, me gusto todo. La decoración, el personal, la ubicación cerca de la Universidad de Navarra y no tan lejos del centro.

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8

Tory

Jun 25, 2024

·

Stayed 3 nights

Good location, within walking distance 30mins to center of the old town. Lots of restaurants choice in nearby residential area, next to a lovely park.

10

PHILIPPE

Jun 20, 2025

·

Stayed 4 nights

Excellent séjour face au Parc YAMAGUCHI à Pamplona

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10

Mark

May 6, 2024

·

Stayed 1 night

Great hotel for our one night stay. The staff were super friendly and let us check in a bit early so we could leave our bags and explore. The walk to the old town was lovely through the citadel and was only about 15 minutes or so. There was easy parking on the street for $4.40 euro or in the hotel for $15 euro. The bed was comfy and despite a lot of noise around the building the sound proofing was great. The bed was comfy albeit we wanted a king size bed and got two twins. Would definitely stay again

8

Gianna

Aug 29, 2024

·

Stayed 2 nights

Great hotel located at a convenient area with easy access to city center with good public transportation. Quiet area not too far away from downtown. Surrounding area has wonderful open spaces. Grocery and fastfood close by. Rooms had great space. Breakfast was good.

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Dining

Breakfast earns strong praise for quality and variety, including fresh-squeezed orange juice, made-to-order eggs or omelettes, and some gluten-free options. A few guests found it just okay.

Related guest reviews

10

Frank

Dec 18, 2025

·

Stayed 4 nights

zum Frühstück frischen Orangensaft, ein Spiegelei auf Wunsch frisch zubereitet, insgesamt hervorragend mein Aufenthalt.

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10

Lionel

Aug 26, 2025

·

Stayed 2 nights

Séjour parfait. Hôtel propre, personnel accueillant. Le petit déjeuner est top

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8

Calista

Aug 12, 2024

·

Stayed 2 nights

The hotel and our room were clean and comfortable and in general this was a nice stay. Breakfast was amazing - a lot of selection and good quality. However, we were a bit disappointed by the service. Our arrival was delayed due to travel issues, and when we checked in on a Saturday night, we asked if there was anywhere we might eat. We were told there might be a few taverns, but unlikely to get food. This was not true at all and we used Google to find several open restaurants nearby. Since our luggage had been lost, we asked if there was a power converter we might borrow or purchase. We were told “no” which was stressful since we needed to keep our phones charged to help track our luggage return. Our luggage arrived the following afternoon, but the man in the front desk locked them up and didn’t bother to call the room to let us know that the luggage we had been desperately waiting for had arrived. Very frustrating. I would have definitely recommended this place if the staff had been just a bit more helpful - we can’t be the only travelers who have had to deal with the difficulties of lost luggage in a foreign country.

10

Charlotte

Jul 19, 2024

·

Stayed 1 night

Pratique pour se rendre aux fêtes de pampelune à pied. Le petit déjeuner est top avec des produits sans gluten à disposition. Grand confort et calme

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10

Roseli

Oct 9, 2024

·

Stayed 1 night

a estadia foi curta de apenas 1 noite, minha única sugestão é a colocação de uma ducha higiênica nos banheiros. Outro ponto é que o quarto que fiquei fazia fundo com a parede dos elevadores e fez um pouco de barulho. O colchão excelente!!!De resto hotel muito bom, cafe da manha maravilhoso!

Translate

8

Gianna

Aug 29, 2024

·

Stayed 2 nights

Great hotel located at a convenient area with easy access to city center with good public transportation. Quiet area not too far away from downtown. Surrounding area has wonderful open spaces. Grocery and fastfood close by. Rooms had great space. Breakfast was good.

10

JOSE

Jul 18, 2024

·

Stayed 2 nights

Our stay was excellent. Staff very friendly and helpful, ample parking at a very moderate cost. Well located with plenty of food options around. Hotel situated in front of Yamaguchi Park which is great for strolls/runs. Also very close to the main college campuses & the best hospitals in Pamplona. Hotel's infrastructure is pretty new (as of july 2024). The lobby bar area has excellent food and service.

10

JUAN CARLOS

May 24, 2025

·

Stayed 2 nights

Mega super friendly staff. Thanks to everyone who be there. The breakfast delicious.

10

Nina

Jul 21, 2024

·

Stayed 1 night

Great hotel & super comfortable beds. Breakfast was ok and staff friendly. They did omelettes if you wanted & they had fresh squeezed orange juice. Lots of parking space outside the hotel.

10

Vitttorio

Jul 30, 2025

·

Stayed 4 nights

Excelente hotel, gran desayuno, habitación y almohadas muy cómodas!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $101	10 $102	11 $110	12 $105	13 $121	14 $118
15 $93	16 $103	17 $113	18 $122	19 $108	20 $178	21 $196
22 $93	23 $95	24 $107	25 $100	26 $100	27 $105	28 $142
29 $71	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
		1 $76	2 $74	3 $76	4 $102	5 $124
6 $112	7 $109	8 $77	9 $80	10 $85	11 $106	12 $106
13 $81	14 $83	15 $82	16 $79	17 $77	18 $92	19 $107
20 $78	21 $78	22 $77	23 $82	24 $85	25 $86	26 $98
27 $87	28 $86	29 $95	30 $101	31 $146

Occidental Pamplona

About this property

Location

Room options

Triple Room, Park View

Suite

Superior Room, Park View

Superior Room, Terrace

Family Room (2X2)

Triple Room

Family Room, Park View (2X2)

Superior Room

Guest reviews of Occidental Pamplona

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Occidental Pamplona

Prices for upcoming dates

Business details