Name: Hilton Birmingham Metropole
Address: National Exhibition Centre, Birmingham, West Midlands (comté), GB
Price range: 107 $US–824 $US per night
Rating: 7.75

Ce qu'en disent des voyageurs

D'après les avis concernant l'hôtel Hilton Birmingham Metropole, les voyageurs soulignent son emplacement pratique pour le NEC, Resorts World et l'aéroport, son personnel généralement aimable et un petit-déjeuner très apprécié, tout en notant des expériences mitigées concernant les installations, les chambres et le rapport qualité-prix.

Les installations suscitent des commentaires variés : la piscine et la salle de sport sont appréciées, mais peuvent être fermées ou nécessiter des séances payantes et réservées à l'avance, les ascenseurs sont parfois hors service, et les prix du parking et du bar sont jugés élevés. Le service fait régulièrement état d'enregistrements très fréquentés, de longues files d'attente, et de moments occasionnels de rudesse ou d'erreurs d'attribution de chambres. Les chambres varient en taille et en modernité, avec de nombreuses mentions de chauffage ou de climatisation inefficaces et d'une isolation phonique plus faible à proximité des ascenseurs ou des zones extérieures. Dans l'ensemble, attendez-vous à un établissement axé sur les événements, avec une ambiance animée et quelques incohérences.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Grand hôtel avec piscine et salle de sport ; les clients apprécient le centre de loisirs, mais la piscine peut être fermée ou nécessiter des séances payantes et réservées à l'avance, les ascenseurs peuvent être hors service et les prix du parking et du bar sont souvent jugés élevés.

Avis de voyageur à ce sujet

6

Richard

16 févr. 2024

·

A séjourné 2 nuits

Great location, rooms at a decent price, and everything else is super expensive. A pint of beer, a single Bailey's, and a coke was 50p shy of £20! Parking was £14 per 24 hours And this was the first hotel I can recall where residents of the hotel had to pay extra to use the pool. £10 per person £20 family) for 90 mins. While the rooms, decor etc were good, the cost of everything else seemed a little over the top.

8

Neil

25 sept. 2025

·

A séjourné 1 nuit

Nice easy check in lots of space for parking great bar area. Swimming pool was out of action which was a shame

6

robert

24 nov. 2024

·

A séjourné 1 nuit

Check was fine. Arrived in our room and no water which is a given in most hotels. Just a basic couple of tea bags and coffee sachets. They did send two cans of water when advised. Also disappointing to have to pay a further £10 each to use the pool facilities. Pretty poor when we had paid £170 for one night

6

Mia

9 nov. 2024

·

A séjourné 1 nuit

Really disappointed that hotel guests have to pay extra to use the pool. We stayed as a family of four and it would have cost an additional £40 to use the pool! We weren’t made aware of this before booking and felt completely ripped off.

4

Jack

14 sept. 2023

·

A séjourné 3 nuits

Lifts regularly break down, feels old and run down, keys stop working if you have a charge on your room (they don't tell you this at check in), the bar feels understaffed at times, the rooms are always warm as the aircon is sketchy. The staff are all super friendly, and easy to talk to. The breakfast is AMAZING. Good location for the NEC.

4

Robert

30 mai 2025

·

A séjourné 1 nuit

Can't believe they charge for pool access... Main reason I booked it over the Roxy

8

Angela

28 nov. 2024

·

A séjourné 1 nuit

We had a great experience at the hilton. The only let down was the main entrance door was broken so had to gonin another way. If id of had a message i would of got dropped off closer the the other entrance with all our bags. And the lift was also broken.

8

Michael

26 janv. 2025

·

A séjourné 1 nuit

Unfortunately the pool was closed due to technical issues, some of the staff seemed like they didn’t know how things worked at the hotel (possibly new starters) other than that a pleasant stay Bar prices are maybe a tad higher than expected

6

Mark

9 nov. 2025

·

A séjourné 1 nuit

The hotel is ok but needs a total refurbishment, it is clean and tidy but its is disappointing. Car parking charges are outrageous.

8

Ashslynn

10 déc. 2024

·

I must say the hotel is quite large , nice pool a few restuarnts on the property ... my rooms we ok minis the heating but overall the staff was very helpful .

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont mitigés : beaucoup ont trouvé les chambres propres, mais des plaintes répétées mentionnent des salles de bain sales ou moisis, des couloirs tachés ou malodorants, et des vestiaires de piscine mal entretenus.

Avis de voyageur à ce sujet

4

Simon

19 mars 2025

·

A séjourné 1 nuit

The first room I was given had a moth infestation. I was quickly changed, and upgraded. The new room (like the first) had an ill-fitting window and the motorway is nearby. The hotel is tired. Breakfast was astonishingly busy with limited space and rushed staff.

8

Joseph

12 nov. 2023

·

A séjourné 1 nuit

Toilet wasnt clean (at all) and tv remote did not work. They waived my parking fee to cover it, although that doesnt really help me as its a business expense and i had to endure it. The bed was clean, thankfully. I had a good nights sleep.

6

Shamila

21 août 2024

·

A séjourné 2 nuits

There was no warmth to the hotel. The front of house staff just seemed very transactional. The room itself was fine but it could have done with a thorough clean. There was a dust web above our bed on the ceiling for the two nights we stayed showing that the cleanliness wasn’t really up to scratch. The pool was okay but the changing rooms were horrid. Would class it more as a 3 star.

4

Alec

6 avr. 2024

·

A séjourné 1 nuit

Comfortable beds, but mould in the bathroom and the bar was incredibly over priced.

2

Louise

9 sept. 2024

·

A séjourné 1 nuit

Checked in here to go to the NEC. We stayed here before and it was very nice - not this time. The corridors were very tired, damaged peeling paint, generally very shabby overall. Our bathroom stank of stale urine so we asked to be moved. Housekeeping was sent to clean the bathroom but I still wanted to be moved as if it had been cleaned so badly initially what else was dirty? We were eventually moved to another room which had been sprayed so heavily with air freshener that it gave me a splitting headache and started to trigger an asthma attack in my husband. Rang again for another room and was told all rooms would smell like that, apparently not, the first one stank of old pee! The woman on the phone was less than helpful, I told her if the air freshener in every room was the case then we couldn’t stay there as their products were making us ill and I demanded a refund, which was agreed. We booked into the Crowne Plaza over the road and had a very pleasant stay.

4

Mel

21 janv. 2024

·

A séjourné 2 nuits

I've stayed here before but this time I was allocated a corner room with very little wardrobe space. No fridge again. The air conditioning didn't work to warm the room up but supplied with an electric fan heater. The problem was that the heater and the kettle tripped out the electrics plunging the room into darkness. Maintenance man came an told us about the problem. An unsatisfactory stay.

2

Adrian

6 nov. 2025

·

A séjourné 1 nuit

Cold room, stripped bathtub, the carpet in the hallway with stains and smell status. The staff was okay, no problems with them. But the hotel doesn’t deserve 4 stars. Maximum 2.

8

Stéphane

19 juin 2025

·

A séjourné 3 nuits

The hotel seems a bit old (lift slow, pool not very clean), but yet it is still very good compared to the average ones. The beds are comfortable, the room was very clean overall. The breakfast is good but lack a little bit of sweet choices. The people were nice. Overall it was a good stay but I was hoping a little something more from an Hilton, probably mainly because the building feels old.

6

Helen

27 nov. 2025

·

A séjourné 1 nuit

Bathroom not clean - missing plug in bath, chain left hanging down the drain and covered in hair and filth from other guests. No attention to detail! Room a little cold so a heater has been provided- not very eco friendly!!!

2

Tejinder

5 mai 2025

·

A séjourné 2 nuits

The put us above nightclub which started pounding at 11:00pm. We moved but my poor 80 year old mother was to tired to move. Next morning her bathroom had a flood which ended up forcing her to move. Very inconvenient.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Généralement confortable, mais vieillot par endroits, avec des commentaires fréquents sur un chauffage ou une climatisation inefficaces, une isolation phonique fine à proximité des ascenseurs ou des zones extérieures, et certaines salles de bain petites ou mal agencées.

Avis de voyageur à ce sujet

4

Chris

27 oct. 2025

·

A séjourné 1 nuit

Room was really cold with no ability to increase the heating. And the room was above the delivery shutter, so there was noise all night long including screaming. Bar and choice of food looked good. It just didnt provide a decent nights rest before a large event the next day.

6

Victoria

13 avr. 2025

·

A séjourné 1 nuit

The hotel was clean and had everything you needed. Good location for walking to the BP Pulse arena. The room was comfortable, well maintained and clean. It was nice and quiet considering it is a big hotel and busy, we didn't hear any noise from other rooms. The bathroom fixtures were a little old and cranky e.g. the taps on the bath were difficult to use and the toilet made a noise for about 5 minutes after flushing. The breakfast was exceptional with a lot of choice.

8

Susan

17 févr. 2025

·

A séjourné 1 nuit

We had an accessible room which backed onto the lifts - so it was noisy.

4

Jemma

11 nov. 2025

·

A séjourné 1 nuit

Very quick response with room being cold and tv not working but even so a small radiator didnt help. Also bed was so hard like sleeping on floor. Worst night sleep ever for amount i paid

6

Janice

14 nov. 2023

·

A séjourné 2 nuits

The room was cold but we did have a heater. Also we were given a disabled room right next to the lifts. Very noisy. Couldn’t understand why we were given the disabled room as we did not require it. Between the airport and lifts the room needs better soundproofing.

4

dean

8 nov. 2025

·

A séjourné 1 nuit

The room which was supposed to be a single deluxe was at the very end of the hotel and when first entered was very cold and even smelt damp,reported to reception advised maintenance would attend , a gentleman turned up with a electric heater and confirmed air con heating had not worked for some time ,if felt like I was lodging at rigsbys rising damp lodgings not a quality hotel.

6

Iain

19 mars 2024

·

A séjourné 2 nuits

The room was OK, large bed albeit quite firm, no mini bar or fridge in the room which was disappointing. The shower cubicle was small, I struggled to turn around in there!! Staff were very friendly and helpful. Breakfast was good but the quality of some food items could have been better. The bar was disappointing, we'd have been here every night, however the service was very slow and the fact that they stop serving cocktails at 8 pm meant that we went elsewhere for drinks, there appeared to be no management at the bar and a significant lack of experience, I ended up paying £37 for 2 G&T's which were the first and last drinks that we had there!! Overall OK.

6

Daniel

25 févr. 2025

·

A séjourné 3 nuits

Great location in terms of NEC and resorts world but rooms are very dated and also very noisy from the planes. Difficult to sleep with the contestant noise from the airport

6

Peter

19 nov. 2025

·

A séjourné 1 nuit

Check in was odd, the person forgot to tell me how to get to my room, some staff are abrupt to to the of rudeness, others are just really rude, others stuff are great, room is great but the hot drink supply is not great and no biscuits in an executive room, room was cold and air con not great.

8

JONATHAN

13 juin 2025

·

A séjourné 1 nuit

The best part of £200 for what is essentially Hilton's basic-tier room is very steep. The room was simple, but modern. Kingsize bed, 'balcony' overlooking the carpark (lake to the right). TV remote wasn't the easiest to use. Bathroom looked dated - with just a basic, fixed shower head in a bath, and there seemed to be no way of adjusting the temperature. As it's near the airport it is normal for guests to be walking the corridors during the early hours - yet the doors offer zero level of soundproofing. We heard guests talking with staff, and greeting each other from around 5am.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est souvent serviable, mais les avis signalent de longues files d'attente et un enregistrement lent ou désorganisé, des moments occasionnels de rudesse, ainsi que des erreurs de réservation ou d'attribution de chambres.

Avis de voyageur à ce sujet

8

Erika

18 oct. 2025

·

A séjourné 1 nuit

The hotel was extremely busy . The staff did really well managing check in breakfast and bar service and should be commended . There was a difficult group at a wedding and they appeared to manage them with efficiency and without fuss

4

Mahnaz

26 oct. 2025

·

A séjourné 1 nuit

Good hotel, but very poor check-in experience Our stay at this otherwise nice hotel began with a very disappointing check-in. Despite arriving at 3:30 p.m., our room was still not ready. Nadia at the front desk was rude and dismissive, telling us to wait 10 minutes with no apology. When we returned after 10–15 minutes, she again responded rudely, saying it had only been eight minutes. A few minutes later, she refused to serve us altogether, forcing us to rejoin another queue and wait an additional 20 minutes. As a Hotels.com Gold member and frequent business traveller, I have NEVER experienced such unprofessional behaviour, especially at a Hilton property. Fortunately, Abud at the second desk was courteous, apologised and offered us three drink vouchers as compensation. Aside from the check-in issue, the rest of our stay was pleasant. The breakfast and pool staff were friendly and professional, and the facilities were good. Overall, I can recommend this hotel—but I strongly hope management addresses the behaviour of certain front desk staff to ensure all guests are treated with respect.

2

aileen

16 mars 2023

·

A séjourné 2 nuits

We arrived at 3.30pm - to then stand in a queue for nearly 2 hours to get checked in - to then be told our room wasnt ready! We were going out for Dinner at 6pm. Eventually we were allocated a different room to the one we booked - with a lot less space for the 2 days. Outside our room for a whole day was a pile of dirty laundry - a duvet in the corridor etc -

8

Doreen

18 mars 2025

·

A séjourné 2 nuits

Overall a good experince. However when requesting extra towels did have to ask twice before we received them.

6

Mark

18 janv. 2024

·

A séjourné 1 nuit

Unfortunately i felt that this hotel did not live up to the Hilton standard. We arrived late afternoon and found that we needed to wait 20 minutes to check in, the line of people wanting to check in was long. On check in, we were not informed that the restaurant was closed due to a private function, and found that we could only eat at the bar together with 200 other guests. This automatically brings the standard down, as the staff could not professionally cope. We ended up leaving and walking 500m down to another hotel to eat. The rooms were large and comfortable, but the bathroom was ridiculously small (talk about swinging a cat here you couldn't even swing a toothbrush). The shower had old difficult to align taps, meaning that the shower was either to hot or to cold. Overall a very average stay, quite disappointing for a Hilton

2

Annalisa

22 avr. 2025

·

A séjourné 1 nuit

Awful check in experience - they did not believe that I had already paid for the room. As it was busy, I felt rushed to pay and then had to be refunded when I showed my bank statement. Another guest was allocated the same room by the hotel and entered while I changing. Our room key then didn't work and staff hadn't noted my car registration or that I'd paid for parking.

10

Lester

10 nov. 2025

·

A séjourné 2 nuits

Very nice buffet breakfast, all the staff that I encountered were very courteous. I enjoyed my stay after visiting the classic car show at the NEC, I will be back next year thank you.

8

Adam

12 déc. 2024

·

A séjourné 1 nuit

Hotel location and rooms were perfect. Check in was so slow, and arranging parking a pain. Took ages to get a receipt - not the best service form check in desk really. Otherwise, all ok.

8

Nicola

27 févr. 2025

·

A séjourné 1 nuit

We were very disappointed that The Hilton Metropole had no reservation for us despite us having an email confirmation from Hotels.com showing our room had been paid for a year ago. Several staff looked at their monitors but could not find the reservation we then had to move around the corner to speak to someone else which was quite embarrassing. They did assure us that they would be able to find us a room but it was a bit uncomfortable.

10

Hiren

11 mars 2025

·

A séjourné 1 nuit

Staff on reception desk very helpful ensuring a pleasant stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Idéal pour le NEC, Resorts World et les liaisons aéroport/train, avec un accès facile à pied. Certains clients ont signalé des nuisances sonores provenant des avions ou de l'autoroute selon l'emplacement de la chambre.

Avis de voyageur à ce sujet

8

Amanda

29 nov. 2023

·

A séjourné 1 nuit

The hotel was convenient for the NEC and straight off the motorway.

10

Peter

17 juil. 2025

·

A séjourné 2 nuits

The food at their resturaunt was absolutely amazing. I was shocked. The 24 hour bar was awesome. Clean rooms and a simple walk from train and airport. What a great location.

8

Paul

27 oct. 2025

·

A séjourné 1 nuit

An enjoyable couple of days at the Hilton. Perfect location for the NEC. Breakfast was amazing, room was nice and staff were friendly.

10

Amelia

7 juil. 2024

·

A séjourné 1 nuit

Our stay was lovely and peaceful. Really convenient location for both the NEC and resorts world!

10

Michael

21 févr. 2025

·

A séjourné 1 nuit

Perfect, 5 min walk to NEC

8

Andrew

17 févr. 2025

·

A séjourné 1 nuit

Excellent location for nec. Room would have been better if sound proofed from motorway noise.

6

Daniel

25 févr. 2025

·

A séjourné 3 nuits

Great location in terms of NEC and resorts world but rooms are very dated and also very noisy from the planes. Difficult to sleep with the contestant noise from the airport

10

Jason

1 nov. 2025

·

A séjourné 1 nuit

Perfect location for NEC. Great breakfast.

8

allan

3 août 2025

·

A séjourné 2 nuits

Convenient location

10

Lisa

7 mai 2025

·

A séjourné 1 nuit

Excellent Hotel. Friendly, helpful staff. Room was clean and beds so comfy! Booked as was going to a concert at BP Pulse. So perfect location for it. Quick short walk from hotel to venue. Will be booking again for sure

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué pour sa variété et sa qualité, bien que des files d'attente apparaissent aux heures de pointe. Les options proposées au bar et en service d'étage sont souvent chères et incohérentes, et les restaurants peuvent être fermés pour des événements privés.

Avis de voyageur à ce sujet

6

Ryan

21 sept. 2024

·

A séjourné 1 nuit

Most of it was fine but the dining was awful. The restaurant was closed for a private function (unknown/unmentioned at time of booking) so I had room service. I tried to ring down for it but there was no menu and the phone didn't work. There was a QR code stuck on the mirror instead. I paid £48 for a salad, a chicken curry dish and sparkling water. There as a £6 tray charge. However the food arrived in paper boxes, in a carrier bag. No tray, no plate, no service really. The delivery man was brusque. It would be much more in keeping with the hotel to have a proper room service menu, on real paper not a QR code. Please present the food on real crockery.

8

Kirstie

14 sept. 2025

·

A séjourné 1 nuit

A great hotel in a fab location for Resorts World arena and the NEC. Staff are friendly and helpful. Good breakfast options to cater for vegan and gluten free and also vegan and gluten free options in the lounge bar. Large car park, very easy experience all round. Our room didn't smell very nice, almost like it had been a smoking room or someone had smoked in there. Couldn't work out what it was but thankfully there was an opening window which helped air the room

8

Nilvanta

13 nov. 2025

·

A séjourné 1 nuit

Large bed and good size rooms. Excellent breakfast range however the queues for toast/hot breakfast/teas were all long and ended up being a rush

6

Susie

14 juin 2024

·

A séjourné 1 nuit

Although convenient for the NEC, this is extremely expensive for a very average standard of hotel and the 24-hour restaurant has a very limited offer and mediocre food. At breakfast the coffee is poor but the food is okay. On the plus side, for a hotel so close to the airport, it is very well sound-insulated so quiet for sleeping and the beds are comfortable.

10

Peter

17 juil. 2025

·

A séjourné 2 nuits

The food at their resturaunt was absolutely amazing. I was shocked. The 24 hour bar was awesome. Clean rooms and a simple walk from train and airport. What a great location.

10

Lester

10 nov. 2025

·

A séjourné 2 nuits

Very nice buffet breakfast, all the staff that I encountered were very courteous. I enjoyed my stay after visiting the classic car show at the NEC, I will be back next year thank you.

6

Francesco

21 août 2025

·

A séjourné 2 nuits

Bar and meals way overpriced

8

john

18 févr. 2025

·

A séjourné 2 nuits

Both restaurant's were closed for private events on both nights stay and only food in bar available will try another hotel next time

4

Sharon

15 sept. 2025

·

A séjourné 1 nuit

Took over an hour to check in then was given the wrong room so had to be relocated took another 30 mins. The bathroom was extremely old fashioned with a shower over a bath. A massive crack in the sink, the plug didnt work, you cant see it in the photo but the crack is ALL the way along from the top of the sink to the plug hole. the bath had patches of repair all over it so much so it did not make you want to use it. We ordered room service as we were just so knackered. Both ordered fish and chips came to £48, arrived in cardboard boxes and nothing to really write home about, 5/10 Id say. The pool last timing was 9.00pm. We were looking forward to a swim but it took us so long to check in and then move we didnt have time! We paid £219 and were so looking forward to an upper class overnight stay, it is The Hilton afterall, we would of be better off staying in the Premier Inn for less than half the price. Very very disappointed!

10

Rowena

19 sept. 2025

·

A séjourné 2 nuits

Always a pleasant stay here whilst at conference. Everything I need in the room and breakfast is very well laid out with an abundance of options. If eating at the bar for an evening meal though service can be slow, so don’t wait for staff at the table order your food at the bar!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	143 $US
février	199 $US
mars	258 $US
avril	237 $US
mai	213 $US
juin	183 $US
juillet	157 $US
août	140 $US
septembre	252 $US
octobre	204 $US
novembre	218 $US
décembre	162 $US

di	lu	ma	me	je	ve	sa
1 $127	2 $131	3 $443	4	5 $194	6 $294	7 $145
8 $108	9 $163	10 $205	11 $205	12 $231	13 $446	14 $824
15 $108	16	17	18	19	20 $176	21 $187
22 $108	23 $213	24 $274	25 $368	26 $635	27	28 $212
29 $116	30 $134

Hilton Birmingham Metropole

Prix pour Hilton Birmingham Metropole

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Simple, 1 lit double

Chambre, 1 très grand lit

Suite Deluxe, 1 très grand lit

Chambre, 1 grand lit, accessible aux personnes à mobilité réduite

Chambre avec lits jumeaux, 2 lits doubles

Chambre avec lits jumeaux, 2 lits une place

Suite, 1 très grand lit, en angle

Chambre, 1 grand lit

Chambre Exécutive, 1 très grand lit

Chambre Exécutive, 1 grand lit, accessible aux personnes à mobilité réduite

Chambre Familiale, 3 lits une place, chambres communicantes

Chambre Familiale, 1 très grand lit

Penthouse Deluxe

Avis des voyageurs sur Hilton Birmingham Metropole

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $149	20 $183	21 $180	22 $159	23 $107	24 $108
25 $108	26 $156	27 $316	28 $163	29 $140	30 $176	31 $205