Hotel Sapphire

not clean at all

Rooms are dated. Initial allocation in 2nd floor - lot of road noise, smelly bathroom, AC does not sit at right temperature, mosquito or similar in room. I had booked early checkin but night/early morning reception duty feined knowledge and made a fuss that all rooms were booked etc. Did not give me receipt for early checkin payment until requested. Day reception ladies were brilliant and helpful and held the hotel name up for me. Management must update rooms and remind staff of duties and be consistent. Buffet staff must not engage in conversation with guests to the point of slight irritation while eating. Staff in general are pleasant. Having seen Sapphire as a landmark hotel, I want it to succeed and my comments are meant for improvement only. All the best.

The staff were amazing. We were a family of 5 with very young children, who were very active. The staff were very patient with the chaos that's our family and jumped in to help at every opportunity. Re booked them for our stay after our return from the resorts.

Good

Very unsatisfactory stay in this hotel. Very noisy air condition, dirty bathroom, this is not three star standard hotel, Personally I wouldn’t give one star. Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea. We are a regular visitor to this hotel but won’t stay there in future.