Grand Mercure Nasu Highlands Resort & Spa

Great service, clean and friendly staff

When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.

Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience

Excellent Serene child friendly