Is parking available at the hotel?

Yes, parking is available on-site and is free for self-parking. There are also facilities for RV, bus, and truck parking.

What breakfast options are offered?

Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee, approximately CAD 10 to 25 for adults and children.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a fee of CAD 35 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features wheelchair-accessible facilities including a registration desk, restaurant, fitness center, and meeting spaces. There are also elevators, step-free entrances, and accessible parking available.

Where is the hotel located in relation to local attractions?

The hotel is located in West Kelowna, within a 15-minute drive of Okanagan Lake and Waterfront Park. It is 0.3 km from Westbank Centre Park and 11.5 mi from Orchard Park Mall.

Does the hotel have a swimming pool?

Yes, the hotel has both an indoor and outdoor pool. Pool access is available from 8:00 AM to 10:00 PM.

What are the policies for children at the hotel?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

DoubleTree by Hilton West Kelowna - Comfort in Canada

Average nightly price at DoubleTree by Hilton West Kelowna by month, last 12 months (USD)
Month	Average price
January	$85
February	$89
March	$88
April	$95
May	$173
June	$165
July	$229
August	$223
September	$158
October	$121
November	$99
December	$85

What guests think

At DoubleTree by Hilton West Kelowna, travellers praise the newly renovated spaces, clean rooms, and consistently friendly staff, while enjoying the popular indoor/outdoor pool and on-site restaurant, though some note noise transfer and occasional growing pains from the recent opening.

Guests frequently highlight comfortable beds, big TVs, and in-room Nespresso machines. Drawbacks include thin walls and adjoining-door noise, occasional housekeeping or maintenance lapses, and some opening-phase issues like long check-in waits or temporarily missing in-room appliances. Overall, expect a modern, comfortable stay with friendly service in West Kelowna, though light sleepers may want to prepare for potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many guests highlight the indoor/outdoor pool as a standout feature. The attached Turtle Jack’s restaurant and bar are consistently well received.

Related guest reviews

10

Emma

Aug 27, 2025

·

Stayed 1 night

Super smart and clean. Great pool and many dining options in and around the hotel.

10

Mohsen

Sep 13, 2025

·

Stayed 2 nights

It looks like a brand new hotel, nice indoor/outdoor pool. we enjoyed staying there.

10

Alvin

Jan 1, 2026

·

Stayed 3 nights

Clean rooms, wonderful staff, great restaurant & bar

10

Jorge

Oct 19, 2025

·

Stayed 2 nights

The restaurant has excellent food and staff, and the bar was well stocked

10

Elspeth

Jul 22, 2025

·

Stayed 1 night

I arrived just before dinner. I checked in, went to my room, had a good meal downstairs and then went for a swim. Loved the inside/outside pool. It was refreshing. The room and bathroom were comfortable and I had a great night’s sleep. Fully recommend to others.

10

Matthew

Sep 5, 2025

·

Stayed 2 nights

An excellent stay, the salt water pool is great! Turtle Jacks is amazing and connected to the lobby and a fresh cookie upon check in, would stay again!

10

krystle

Sep 15, 2025

·

Stayed 2 nights

Pool is great!

10

Brianne

Nov 9, 2025

·

Stayed 1 night

Very clean, nice pool and great staff

10

Savannah

Oct 4, 2025

·

Stayed 1 night

Very friendly staff and very comfy and clean room with all the amenities you would need, plus it has a great bar.

10

Kelly

Sep 9, 2025

·

Stayed 1 night

OMG this is such a great place. Indoor/outdoor pool. Very good restaurant on site. Staff were awesome. We came in on our motorbikes and this was such a highlight. Gas nearby and easy to get back on the highway going south or west. Felt very spoiled.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as very clean. A few guests reported housekeeping lapses (missed service or incomplete replenishment) and minor maintenance issues.

Related guest reviews

10

Nan Young

Sep 3, 2025

·

Stayed 1 night

The room was really clean and comfortable.

10

sandra

Oct 3, 2025

·

Stayed 3 nights

The room was impeccably clean. Bed was super soft and comfortable.

10

Janice

Sep 18, 2025

·

Stayed 2 nights

This Hotel in West Kelowna was just amazing. I liked the size of the room. Our room was very clean and modern! The bathroom was amazing and the people on the reception were so friendly and helpful 24/7. Thank you for the amazing service and all the recommendations!

4

Douglas

Sep 25, 2025

·

Stayed 2 nights

Poor housekeeping, no bed fitting after 1st night sleep, dirty towels not fully replaced, no bottle drinking water available during staying. No EV charging facility provided. Please reflects to hotel management for improvement

10

Kelly

Sep 21, 2025

·

Stayed 1 night

Staff friendly, property, room was very clean and excellent!

10

Cherylea

Oct 11, 2025

·

Stayed 2 nights

Amazing clean

4

gareth

Jun 28, 2025

·

Stayed 2 nights

This hotel has recently opened We had the misfortune to deal with Christine the manager over a number of issues with the hotel that they were aware of ,and had failed to inform us prior to our arrival including he following The , hotel was arguably not ready for occupation. Hotel systems were not working properly The staff were poorly trained No Fridges or microwaves in rooms Poor communication with the attached restaurant Re breakfast Rooms failed to be cleaned overnight The manager was happy to blame everybody else,but not take any accountability and yet no offer of any refund or future credit was provided. This would have been our minimum expectation and still is.

10

Deborah Jean

Sep 24, 2025

·

Stayed 1 night

The interior design is fabulous. The room, the shower, everything was meticulously clean.

6

Ronald

Sep 5, 2025

·

Stayed 2 nights

The hotel was quite nice, and the room had a lot of space, but the view was not much since we could only see the parking lot and the back of several buildings beside it. Interestingly, the room had gym equipment in it. What was quite disappointing though for a hotel that charged that much is that when they supposedly cleaned the room, all they did was make the bed, and take out the garbage, but the space where the coffee maker wasn't even cleared, or the used cups replaced. Everything else seemed pretty much in disarray.

4

John

Sep 28, 2025

·

Stayed 1 night

Check in took 55 minutes , when asked to speak to a supervisor I was told he/ she was on a break . I was assured they would reach out and I was put on a list with others who were also waiting for the room to be “ inspected “ My wife and I were offered a cookie and asked to wait . Now an hour before checkout I still have not been contacted by the “ supervisor “ The shower drain is plugged so you are standing in 2 inches of soapy water - some inspection!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Newly renovated rooms are modern, comfortable, and often spacious, with big TVs and Nespresso machines. Several reviews note poor sound insulation (especially via adjoining doors) and, during early weeks, some rooms lacked fridges/microwaves; a few mentioned limited views or minor tech quirks.

Related guest reviews

8

Debbie C

Sep 7, 2025

·

Stayed 1 night

Staff was helpful and accommodating. We weren’t exactly thrilled about our foom being below ground level of the hotel , it seemed quite dark. The room was newly renovated and quite comfortable and clean. We enjoyed the nesspresso coffee. The only downside was the noise levels. None of the guests were really noisy but because of all the new flooring there was a large gap under the door to the adjoining room. It felt as though the people next door were almost in our room. We could also clearly hear the children in the room above us. Everyone was respectful of quiet times so we still had a great sleep. The beds were comfortable and the temperature was nice.. We had a drink and a snack in the hotel restaurant. The calamari wasn’t very good. It was not crispy and hot like we had hoped. It came out very quickly as though it was already made before we ordered it. The staff was cheerful and friendly.

8

Rudy

Jul 28, 2025

·

Stayed 3 nights

We arrived and checked in. After viewing the room, we discovered there was no fridge or Microwave installed. After talking to a staff member at the front desk, we found out the hotel had just opened up two weeks prior, and later in the afternoon, we had all the Units installed. We would like to thank the hotel staff for a speedy installation The room is spacious with the newest technology and with super high-tech shower fixtures, I can recommend anyone to stay at this Hotel

10

Ana

Aug 23, 2025

·

Stayed 2 nights

Newly renovated and clean, this 3 star hotel is beautiful. All staff were very friendly. On the flip side, noise insulation is poor and the (lovely) shower isn’t the most comfortable for people over 6ft tall. We had a wonderful stay. That cookie at check-in was divine.

6

Roger

Jan 2, 2026

·

Stayed 2 nights

Room was good...had an adjoining door and extremely loud people next door.

10

Janice

Sep 18, 2025

·

Stayed 2 nights

This Hotel in West Kelowna was just amazing. I liked the size of the room. Our room was very clean and modern! The bathroom was amazing and the people on the reception were so friendly and helpful 24/7. Thank you for the amazing service and all the recommendations!

10

Alexander

Sep 26, 2025

·

Stayed 1 night

Staff went above and beyond with requests. Rooms and hotel newly renovated and in great shape and high quality room

10

Anoushirvan

Aug 8, 2025

·

Stayed 3 nights

Very impressive hotel and staff. Everything was super clean and staff were professional and friendly. Only issue was the tv had a long delay changing channels,

10

Anik

Nov 13, 2025

·

Stayed 4 nights

Super clean rooms, high-quality bedding, sleek Nespresso machine, and a huge HD TV. The breakfast was the best I’ve had Ordered from a menu and totally worth the small extra cost. Turtle Jack’s was great for both breakfast and dinner

8

Christian

Jul 21, 2025

·

Stayed 5 nights

This is a great hotel but our room had one major issue. It was an adjoining room (with a locked door in our room to the one next door), and we could clearly hear the folks in that room. Whether it was the TV and phone conversations late at night or them getting up in the morning, both cost us sleep and made those times very unpleasant.

8

Danielle

Oct 3, 2025

·

Stayed 2 nights

It was still being renovated so there was no fridge or microwave in the rooms yet, no ice machines either. Just a communal fridge, microwave and prepackaged ice bags in the freezer. Not a huge issue but I would have preferred those amenities and would have liked to know a head of time if they weren’t going to be available.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful across reception, restaurant, and bar. A few guests experienced operational hiccups such as long check-in or limited support during disturbances.

Related guest reviews

10

A Robyn

Sep 13, 2025

·

Stayed 1 night

All of the staff were friendly and helpful. Front desk, bar and restaurant. Amazing being in such a new property too. Very well appointed and seeing our favourite amenity, a Nespresso machine, was the icing on the cake. Glen Canyon trail was a nice surprise too.

10

Lynn

Aug 23, 2025

·

Stayed 1 night

fantastic staff and room - will definitely return.

10

CHWEE LENG

Aug 12, 2025

·

Stayed 2 nights

The hotel staff at the reception counter were extremely friendly and helpful. The room was clean, and the bed was very comfortable. I would definitely come back here again.

10

Rupinder

Sep 29, 2025

·

Stayed 2 nights

Nice staff. Clean rooms

10

Pradeep

Oct 21, 2025

·

Stayed 4 nights

Excellent hotel and staff are amazing.

10

Michelle

Sep 4, 2025

·

Stayed 1 night

Very friendly staff upon check in. Loved the fresh baked cookies.

10

Catherine

Nov 23, 2025

·

Stayed 4 nights

Wonderful friendly staff, so nice to be greeted in a friendly manner. Excellent room.

4

Alexis

Oct 8, 2025

·

Stayed 2 nights

On our first night at the hotel, we were woken up at midnight to a bunch of loud noises outside our window. My partner checked and realized there was someone working outside of the restaurant. Then that person started a motorized pressure washer and proceeded to power wash grates for hours in the middle of the night. My partner called down to the front desk and was told there was nothing they could do and upon checking out, we were told that nothing could be done. We were offered free breakfast as compensation but breakfast was over by that point so we got some leftovers. We weren't even warned about the noise even though the hotel was fully aware it was happening. Super unhappy with our stay here. The only highlight was a lovely employee at the restaurant.

10

JESSICA

Jul 27, 2025

·

Stayed 1 night

Amazing experience, they really went above and beyond in everything. I really appreciated the efforts of Chiemi, Allison, Ashley and the entire staff. Thank you again.

4

John

Sep 28, 2025

·

Stayed 1 night

Check in took 55 minutes , when asked to speak to a supervisor I was told he/ she was on a break . I was assured they would reach out and I was put on a list with others who were also waiting for the room to be “ inspected “ My wife and I were offered a cookie and asked to wait . Now an hour before checkout I still have not been contacted by the “ supervisor “ The shower drain is plugged so you are standing in 2 inches of soapy water - some inspection!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Set in West Kelowna with easy highway access, it’s convenient for wineries and nearby trails, and some shops are walkable. Getting to downtown Kelowna can take 20–30 minutes; one review mentioned the immediate area felt a bit sketchy.

Related guest reviews

10

Tony

Jul 21, 2025

·

Stayed 2 nights

Quiet location. New hotel & clean room.

10

Hao

Jul 6, 2025

·

Stayed 4 nights

It was a really nice hotel for a good price. The pool was nice. The location is pretty far on the west side of West Kelowna, but the drive into Kelowna was pretty easy.

10

Emma

Aug 27, 2025

·

Stayed 1 night

Super smart and clean. Great pool and many dining options in and around the hotel.

8

Teri-lea

Oct 7, 2025

·

Stayed 4 nights

So convenient to when you want to go to wineries the highway is right there. Plus the staff is amazing

10

Andre

Aug 22, 2025

·

Stayed 3 nights

Good Motel, 20-30 min from Kelowna downtown depending on Traffic. Onsite Restaurant is good.

6

Afsaneh

Sep 3, 2025

·

Stayed 3 nights

You can refill your water only in the pool area which is humid. No water was provided like other hotels in the lobby. There is a gas station next to our bedroom and hotel not a pleasant site

10

DONNA

Sep 26, 2025

·

Stayed 1 night

Very nice hotel. It was clean, safe and parking was immediately beside the hotel. I would definitely stay again.

4

Nancy

Sep 14, 2025

·

Stayed 2 nights

The area around the property was a bit sketchy. The hotel is new and has a ton of basic hotel operations that they are trying to work out and makes a big difference to the experience. For the price, it does not equate to the location, the property or the experience. Stay elsewhere.

8

Dana

Jul 6, 2025

·

Stayed 1 night

New property. Good location in Westbank. Close to groceries, restaurants, etc. Staff were helpful. Great for a short stay.

10

Alexander

Sep 23, 2025

·

Stayed 4 nights

The hotel and staff were fabulous. What we found a pleasant surprise was right behind the hotel was an entrance to the local hiking trail which was spectacular. To walk from the hotel to local grocery stores or conveniences took no more than 10 minutes. If we return to Kelowna we would definitely return to this hotel!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Turtle Jack’s and the on-site bar earn strong reviews for tasty food and drinks, and breakfast often gets positive mentions. Some found specific items underwhelming or breakfast pricing high.

Related guest reviews

8

Debbie C

Sep 7, 2025

·

Stayed 1 night

Staff was helpful and accommodating. We weren’t exactly thrilled about our foom being below ground level of the hotel , it seemed quite dark. The room was newly renovated and quite comfortable and clean. We enjoyed the nesspresso coffee. The only downside was the noise levels. None of the guests were really noisy but because of all the new flooring there was a large gap under the door to the adjoining room. It felt as though the people next door were almost in our room. We could also clearly hear the children in the room above us. Everyone was respectful of quiet times so we still had a great sleep. The beds were comfortable and the temperature was nice.. We had a drink and a snack in the hotel restaurant. The calamari wasn’t very good. It was not crispy and hot like we had hoped. It came out very quickly as though it was already made before we ordered it. The staff was cheerful and friendly.

6

Rosemary

Jan 21, 2026

·

Stayed 3 nights

Hash brown potatoes were hard and cold. Not eatable

10

Shawn

Sep 4, 2025

·

Stayed 1 night

Hotel room was perfect and the attached Restaurant was amazing! Food and service were outstanding!!!

10

Lori

Sep 27, 2025

·

Stayed 3 nights

Hotel was beautifully renovated. The room was very clean and very nicely done. The attached restaurant had great food and drinks. Would stay here again.

10

Anik

Nov 13, 2025

·

Stayed 4 nights

Super clean rooms, high-quality bedding, sleek Nespresso machine, and a huge HD TV. The breakfast was the best I’ve had Ordered from a menu and totally worth the small extra cost. Turtle Jack’s was great for both breakfast and dinner

10

Jorge

Oct 19, 2025

·

Stayed 2 nights

The restaurant has excellent food and staff, and the bar was well stocked

10

Matthew

Sep 5, 2025

·

Stayed 2 nights

An excellent stay, the salt water pool is great! Turtle Jacks is amazing and connected to the lobby and a fresh cookie upon check in, would stay again!

10

Barry

Aug 19, 2025

·

Stayed 1 night

The breakfast buffet i found was to expensive

10

Savannah

Oct 4, 2025

·

Stayed 1 night

Very friendly staff and very comfy and clean room with all the amenities you would need, plus it has a great bar.

10

Kelly

Sep 9, 2025

·

Stayed 1 night

OMG this is such a great place. Indoor/outdoor pool. Very good restaurant on site. Staff were awesome. We came in on our motorbikes and this was such a highlight. Gas nearby and easy to get back on the highway going south or west. Felt very spoiled.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $100	2 $100	3 $100	4 $94	5 $92	6 $130	7 $116
8 $93	9 $82	10 $82	11 $82	12 $87	13 $96	14 $99
15 $82	16 $82	17 $84	18 $82	19 $82	20 $104	21 $103
22 $82	23 $82	24 $82	25 $82	26 $84	27 $95	28 $99
29 $82	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $82	2 $82	3 $82	4 $89	5 $87
6 $82	7 $82	8 $82	9 $86	10 $82	11 $85	12 $85
13 $82	14 $85	15 $82	16 $82	17 $82	18 $89	19 $85
20 $83	21 $86	22 $82	23 $84	24 $82	25 $88	26 $97
27 $97	28 $97	29 $82	30 $85	31 $92

DoubleTree by Hilton West Kelowna

Prices for DoubleTree by Hilton West Kelowna

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Mobility Accessible, Microwave

Room, 2 Queen Beds, Microwave, Corner

Room, 1 King Bed, Microwave

Suite, Multiple Beds, Kitchen

Room, 1 King Bed, Microwave, Corner

Room, 2 Queen Beds, Microwave

Studio Suite, 1 King Bed with Sofa Bed, Microwave

Guest reviews of DoubleTree by Hilton West Kelowna

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton West Kelowna

Prices for upcoming dates