Name: Holiday Inn Express Hotel & Suites Vernon by IHG
Address: 4716 34th Street, Vernon, Canada, Vernon, British Columbia, CA
Price range: US$69–US$127 per night
Rating: 8.15

What guests think

At Holiday Inn Express Hotel & Suites Vernon by IHG, guests report a mixed stay, with ongoing renovations and a dated feel in places, limited parking during construction, and cleanliness concerns—especially around the pool and hot tub—tempering otherwise positive impressions.

Rooms are often spacious with comfortable beds, but guests report maintenance quirks and some noise from halls or neighboring rooms. Service is frequently friendly and accommodating, though a few reviews cite slow or unhelpful follow-up. The included breakfast earns regular praise for variety, but seating can be tight and items occasionally run out. Overall, it’s a practical stop for short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub conditions are frequently criticized as cloudy, over-chlorinated, or out of order, and the EV charger and elevator have had outages. Parking is often limited or shared during renovation work, and the gym needs updating.

Related guest reviews

8

Ranjit

5 Sept 2025

·

Stayed 2 nights

No parking

6

David

15 Nov 2025

·

Stayed 1 night

The hot tub water was almost green, it had not been serviced for awhile. I picked this hotel because it had an EV charger...the charger was not working.

10

Winston

24 Jun 2025

·

Stayed 1 night

Damaged EV charger Full parking lot

8

ROBIN

29 Aug 2025

·

Stayed 1 night

Not enough parking for both hotels side by side and share the same lot

2

Jorden

15 Feb 2026

·

Stayed 1 night

The pool looked like a bio hazard. Hot tub was green and pool was so murkey you couldnt see the bottom. Smelled like a 711 old dirty mop bucket. For 200 a night could of stayed somewhere much much nicer. The econo lodge for 70 a night has a much cleaner pool. Will not return to a holiday Inn if this was the standard

6

Daniel

10 May 2025

·

Stayed 2 nights

Pool and hot tub we’re filthy!!

2

Milka

30 Aug 2025

·

Stayed 1 night

Property in under renovation, parking lot is full of storage containers and equipment so they didn’t have enough parking for guests and I like many had to park on an unlighted side street. Room toilet didn’t work, drywall above shower was patched, and outside of our ground floor room widow were 2 used / old removed toilets sitting on the grass.

6

Brian

16 Jun 2025

·

Stayed 2 nights

The gym is almost unserviceable the equipment sadly needs to be replaced.

8

Kenneth

15 Nov 2025

·

Stayed 5 nights

The lady’s on breakfast duty would always wipe tables as soon as possible when someone left so others had a clean table. The jets in the hot tub didn’t work. Clean room.

8

Heather

22 Sept 2025

·

Stayed 1 night

Room was very clean. Renovations were going on which were very noisy. Elevator didn’t work when we were checking out so we had to carry our luggage down the stairs.

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Cleanliness

Cleanliness is mixed: several guests found rooms clean or spotless, but recurring reports mention missed cleaning (hair, stains, odors), pests, and weak housekeeping follow-up.

Related guest reviews

4

Majid

24 Sept 2024

·

Stayed 2 nights

Our room was infested with ants.

2

Harry

9 Jun 2024

·

Stayed 3 nights

This is my go-to when i stay in Vernon. This stay may have been my last. Room was not as clean as my previous stays. I left with numerous bed bug bites. Not very happy!

10

Marc-Antoine

13 Nov 2025

·

Stayed 12 nights

Clean room

6

Crystal

30 Nov 2025

·

Stayed 1 night

I stayed once prior for work and I was pleased with my experience. I thought I would make this a reoccurring place. This stay was frustrating… despite room being dated with a cracked sink and broken tub drain, the shower had hair in it, and I had to park on the street which caused a bit of a safety concern. The bed was comfortable, the front desk was professional. I genuinely wondered if I was given a poor suite bc I went through a secondary source such as Expedia.

8

Steven

2 Feb 2026

·

Stayed 1 night

Clean room. Courteous staff

10

Breanna

17 Oct 2025

·

Stayed 2 nights

great breakfast! and very clean rooms!

8

Lenore

5 Oct 2025

·

Stayed 5 nights

Good sized rooms. Clean. Staff were friendly. This meet our needs for this visit.

6

Thomas

2 Sept 2024

·

Stayed 1 night

Bathroom was poorly cleaned. Bedding had stains.

6

ROUZBEH

17 Oct 2025

·

Stayed 1 night

My main issue was with the carpet in the room. It was old, smelled bad, and didn’t look clean.

2

Patrick

4 Jan 2026

·

Stayed 2 nights

There was urine all over the toilet and floor near the toilet. Complained in the morning, expecting it would be clean when we returned. It wasn't! NOT AT ALL. I've stayed in cleaner rooms in third world countries. Particularly upset that after a complaint, nothing eas done

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Rooms

Rooms are generally spacious with comfortable beds, but many note dated decor, maintenance issues (nonworking outlets/TVs, loud A/C), and noise from halls or neighboring rooms; Wi‑Fi reliability is occasionally a problem.

Related guest reviews

8

Bev

25 Jun 2025

·

Stayed 2 nights

This hotel is getting old and dated. Needs updating.

6

Hasibul

8 Oct 2025

·

Stayed 2 nights

Interior seemed old and unfashionable. Rooms, corridors, amenities, elevator, in short everything needs a renovation.

6

Murray

9 Oct 2025

·

Stayed 1 night

TV didn't work

6

allan

6 Jul 2025

·

Stayed 2 nights

Very loud a.c. unit. Satellite tv glitched out more than we could watch.

6

Beverly

5 Nov 2025

·

Stayed 2 nights

Many electrical outlets did not work and phone was not connected which the front desk was nonchalant about when a complaint was made. Breakfast selection was good and beds comfortable. For a 2 night stay it was adequate.

10

donald

26 Sept 2025

·

Stayed 1 night

Room was roomy and bed was excellent

8

Meggan

5 Sept 2025

·

Stayed 3 nights

Every-time a toilet flushed you could really hear it in the room.

8

Lenore

5 Oct 2025

·

Stayed 5 nights

Good sized rooms. Clean. Staff were friendly. This meet our needs for this visit.

2

Lynda

19 Oct 2025

·

Stayed 2 nights

Sadly I was really disappointed as my experience with HIE has always been good. No where on Expedia did it say the hotel was under renovation, with building supplies littered throughout the hotel, in corridors, mattresses on stairs and in the corner of the swimming pool. worst of all I found a circular saw left unattended by a plug and completely open for kids to find! I reported it to reception! Pretty disgusted all around. The breakfast was not pleasant with rubbery food and the hotel has made zero attempt to be environmentally friendly with eye watering amount of waste. I will say our room was comfortable, so ultimately that is important! Oh and the wifi didn’t work!!!

8

Daisy

18 Mar 2025

·

Stayed 1 night

Everything was great but the walls are thin. Could hear every time anybody entered or exited their rooms

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Service

Staff are frequently described as friendly and accommodating, with smooth check-in and help when issues arise. Some guests, however, experienced slow or unhelpful responses or poor communication.

Related guest reviews

10

Scott

1 May 2023

·

Staff went over and above - even providing a battery for a device at no cost! The breakfast was pretty good also.

10

Gail

29 Sept 2025

·

Stayed 3 nights

This place was good ! Excellent breakfast, but renovations were happening . Our room could use an upgrade . I would love to see no carpet in rooms . Staff were wonderful!

6

PEI CHENG

23 Aug 2023

·

Stayed 1 night

TV stopped working a few hours after we checked into the room. Brought to hotel staff's atention but they did not seem to care and did not even send anyone to our room to fix the issue. It's at the price since it's in BC...

2

Moira

3 Nov 2025

·

Stayed 1 night

The room was very noisy. Big party of loud teenagers in the room next door and nothing was done to shut it down. This was after midnight. We did not sleep.

10

Christine

15 Dec 2024

·

Stayed 2 nights

Fantastic place. Quick and simple check in. We had a small plumbing issue and they immediately got us a new room so we could be comfortable while they dealt with it. Breakfast is awesome.

2

Richard

9 Dec 2025

·

Stayed 1 night

The room was very cold and the heater did not work. Staff said they would come look and never showed up. Hot tub looked murky so avoided that.

8

Steven

2 Feb 2026

·

Stayed 1 night

Clean room. Courteous staff

10

Fernando

15 Jun 2025

·

Stayed 4 nights

Front desk personal and managers very helpful with all my concerns and need during my visit in Vernon with my wife and son , definitely I will go back there for sure , thank you all for everything

10

TAMARA

1 Jul 2025

·

Stayed 1 night

The woman that checked us in was Fantastic! Friendly, helpful. 👍

2

Terrill

27 Sept 2025

·

Stayed 2 nights

Rooms were assigned on the third floor even though rooms were under construction and hallways were filled with equipment, beds, etc. The hallway was dirty and barely passable. Rooms had electrical problems and friends had to change room 3 times. One guest on oxygen and had to plug in to use his oxygen equipment. Front clerk desk not helpful. Did not even check to see if we could get a room closer to our friends and due to multiple room changes a chair from one room was moved to another. The next day I asked the front desk clerk to have the chair returned to the original room. She responded that she would take care of that right away. Several hours later I asked one of the cleaners if I could get the chair and she took me to the room so I could return it. Finally, the parking lot was full on our return from a wedding reception due to multiple containers used for the renovation taking up parking spaces and a large bus that seemed to be used for storage? Both disabled parking passes were full.

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Location

Convenient for highway access and close to restaurants, shopping, and SilverStar access, though the surrounding area feels industrial to some and road or exterior noise is occasionally noted.

Related guest reviews

8

Christie

5 Jan 2025

·

Stayed 2 nights

This hotel is very convenient to Silverstar where we went skiing as it's on the main road that leads to the mountain. The surrounding area is very industrial and not nice at all to go for a walk. The hotel was clean and the staff were good, especially the woman who keeps the breakfast area clean and well stocked. The pool area is small and dated but still was good foe small kids to have fun. We would stay here again. Appreciate that it's dog friendly and close to amenities.

10

Aqeel

9 Aug 2025

·

Stayed 1 night

I liked how it was close to kelowna

8

Adalberto

11 Aug 2025

·

Stayed 1 night

Close to main area

8

Virginia

16 Aug 2025

·

Stayed 4 nights

Easy to find. Good location. Accessible to all areas of the city.

8

Gurnam

5 Oct 2024

·

Stayed 2 nights

Excellent location. Overall service was good. Since the hotel is sharing the parking with another hotel it became a issue one night.

10

Rodney

31 Aug 2024

·

Stayed 1 night

Casino across the street. Highway is a block away. Great location, across from a Best Western and pizzeria. Bacon on Friday, sausage served on Saturday morning. Cheese omelet on Saturday, so better than just egg, after 6:30 am.

10

Kasper

23 May 2025

·

Stayed 2 nights

Great room, very good breakfast, excellent location and good price

8

Patrick

19 Mar 2024

·

Stayed 1 night

Good location

8

leonard

23 Sept 2025

·

Stayed 2 nights

Convenient local off the highway. Many restaurants close by.

10

kamaljit

22 May 2025

·

Stayed 1 night

The location was ideal for our travel.

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Dining

The included breakfast is widely appreciated for variety and convenience, though the space can feel crowded and items or milk sometimes run out or arrive lukewarm.

Related guest reviews

6

Nicoline

28 Jul 2025

·

Stayed 1 night

Personeel was super vriendelijk en behulpzaam! De fitness ruimte was erg verouderd en apparaten zat roest op. Het ontbijt was iets anders dan wij gehoopt hadden maar tegelijk was er nog best veel keuze. Er was te weinig ruimte dus veel namen ontbijt mee naar hun kamer.

Translate

8

Dean

10 May 2024

·

Stayed 1 night

The comp breakfast was less than expected in terms of quality and freshness and other reviews. My other went at 8am and I went at 9am

8

Raman

6 Aug 2025

·

Stayed 2 nights

The breakfast is really good and I love the service. Really nice hotel.

8

Sam

23 Jun 2025

·

Stayed 2 nights

The property was nice but bit outdated. But i had no problem. Staff was very nice and breakfast was also good. I enjoyed my stay.

10

Richard

20 Apr 2025

·

Stayed 1 night

Excellent breakfast, top notch...servers great as well.

10

Breanna

17 Oct 2025

·

Stayed 2 nights

great breakfast! and very clean rooms!

10

Gary

1 Oct 2024

·

Stayed 1 night

The breakfast room was large, well organized and laid out. There was a terrific selection of food available to satisfy most people.

6

Ross

3 Jul 2023

·

Stayed 2 nights

Had to wait to check in for a few minutes as there was no one at the front desk on a long weekend. Worst breakfast I have ever had at a Holiday Inn Express. Food was hard to serve. Toasting machine didn’t work. Eggs were cold

10

Lynda

24 Jan 2024

·

Stayed 1 night

The check in was good friendly girl at the desk. Our room was was clean and comfortable. We were not impressed with the breakfast. we filled our bowls with cereal only to be told they have NO MILK ! So we thought we would have eggs, there was only dry scraps left. only 2 sausage left and a few hashbrowns. Service was poor as no one was there to refill the dishes.

8

Alaine

15 Aug 2025

·

Stayed 4 nights

Clean, well supplied hotel. Had everything we needed. Staff very helpful and pleasant. Great breakfast selection. Only problem was a real lack of parking if you got to the hotel after 5 pm.

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Month	Average price
January	US$85
February	US$88
March	US$86
April	US$94
May	US$120
June	US$123
July	US$143
August	US$141
September	US$112
October	US$94
November	US$91
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $127	19 $127
20 $100	21 $77	22 $75	23 $76	24 $77	25 $91	26 $118
27 $76	28 $73	29 $73	30 $69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $90	3 $98
4 $70	5 $77	6 $70	7 $72	8 $71	9 $92	10
11 $84	12 $72	13 $72	14 $72	15 $70	16 $83	17 $83
18 $72	19 $70	20 $72	21 $73	22 $69	23 $77	24 $78
25 $70	26 $75	27 $75	28 $85	29 $85	30 $92	31 $89

Holiday Inn Express Hotel & Suites Vernon by IHG

Prices for Holiday Inn Express Hotel & Suites Vernon by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed, Accessible (Mobility, Accessible Tub)

Standard Room, Multiple Beds (Wet Bar)

Standard Room, 2 Queen Beds

Junior Suite, 1 King Bed, City View (Wet Bar)

Suite, 1 King Bed with Sofa Bed, Fireplace (Jetted Tub, Sofa)

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 1 King Bed with Sofa Bed (Wet Bar)

Guest reviews of Holiday Inn Express Hotel & Suites Vernon by IHG

Who stays here?

What guests think

Property policies

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Optional extras

FAQs about Holiday Inn Express Hotel & Suites Vernon by IHG

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