Name: Hilton Garden Inn San Antonio Airport
Address: 12828 San Pedro Avenue, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $74–$97 per night
Rating: 7.95

What guests think

At Hilton Garden Inn San Antonio Airport, travelers praise the friendly staff and convenient airport access, but many note an aging property with uneven maintenance and cleanliness, nonfunctional jetted tubs, intermittent pool closures, and repeated reports of parking lot break-ins.

Rooms are generally spacious and quiet for some, but many describe dated decor, musty odors or humidity, faulty AC, and noise from the central indoor pool area. Facilities draw mixed feedback: elevator and ice machine outages, limited gym upkeep, and a humid lobby, while the on-site bar/restaurant is convenient but breakfast can be pricey or not included as expected. Service is often kind and responsive, though a few guests report rude interactions, check-in hiccups, and housekeeping that requires advance request. Overall, expect a convenient airport stop with basic comforts, but secure your car and manage expectations on condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Elevator and ice machine outages, humid common areas, dated gym equipment, and an indoor pool that is sometimes unavailable are noted. Parking security is a recurring concern with multiple break-ins and limited camera coverage; bar and airport transport are positives.

Related guest reviews

2

Patrick

May 7, 2024

·

Numerous vehicle break-ins in the parking lot both nights. Piles of auto glass in the lot that never even got cleaned up. Spent both nights worrying my vehicle would be next. Install cameras or hire a night security guard! Would gladly pay a higher room rate to not deal with that. I guess next time I'm in SA, I'll be sure to book somewhere with a garage.

2

Ana

Sep 22, 2024

·

Stayed 3 nights

We had booked to stay 3 nights, but had to check out on the 2nd night. In the 2 nights we stayed there was 5 car break ins. The hotel does not have security cameras and claim they have a security guard from midnight to 6am. These break ins happened after the security guard left, the car alarms were heard around 7:15am. Being a big hotel chain, we figured security would be at it’s finest but found out otherwise. This was first and last time we will stay here. Hilton, do better and live up to your reputation.

2

jerry

Jul 20, 2025

·

Stayed 1 night

No security camera on right side of building. Window was busted out of my truck and a lot of items stolen some time in the night

8

kiera

Jun 15, 2025

·

Stayed 1 night

The bed was super hard & uncomfortable the hotel itself was nice they had a nice small bar & indoor pool and they serve good dinner & breakfast room was just a little dated and the beds need a upgrade

6

CHRISTIANA

Sep 26, 2025

·

Stayed 1 night

Staff was very nice. Transportation to the airport at no additional charge with Lyft was amazing. Elevator was not working. Jacuzzi tub was too high and difficult to get into. Carpets looked worn.

10

Joyce

Aug 25, 2024

·

Stayed 1 night

The hotel was super easy to access & it definitely is close to the airport. There are many many places close by to eat & they serve breakfast & dinner in their own “restaurant”. The main lobby & restaurant are not air conditioned, or at best barely air conditioned, so it is a bit uncomfortable to utilize the many seating areas or the eating area. The staff is super friendly & helpful. The hotel itself needs some tlc—definitely some major updates & remodel. The pool was empty & I understand it has been empty for months. We will stay here again if I get a good deal.

4

Melba and Thomas

Jul 29, 2024

·

Stayed 1 night

Parking was good. Elevator (1) out of order, pool was empty, all ice machines out of order, nobody at front desk to answer questions. Breakfast menu costs were too high. The coffee cups leaked.

8

Amanda

Mar 24, 2025

·

Stayed 2 nights

We like that this hotel had easy access in and out and parking was full but not too overcrowded this past weekend. You can tell the hotel is a little older but it’s kept up and maintained well. Good shower pressure, AC worked great, beds were comfortable, and the area was quiet. We liked that the pool was indoors. They have a 24/7 guest laundry that came in handy. Staff was helpful every time we needed anything.

8

Camille

Jun 25, 2024

·

Stayed 9 nights

The support beams were pulling away from the walls and the ceiling inn the main area looked dangerously close to collapse. There was something really wrong with the building. And the car next to mine had its windows shattered and was ransacked. There where no cameras watching the parking lots.

8

Kimberly

Sep 3, 2024

·

Stayed 2 nights

Clean hotel. A little on the old side but still a good hotel. Only thing is the pool wasn’t in commission to be used (it’s an indoor pool)

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Cleanliness

Cleanliness is inconsistent: several guests cite musty odors, mold, pests (roaches and ants), stained carpets, and poorly maintained bathrooms, while others found rooms clean.

Related guest reviews

2

Daniela

Oct 13, 2025

·

Stayed 2 nights

Very old conditions, smells like humidity inside, elevators are very old and no a/c inside. Bathrooms are not cleaned properly, a lot of noise and hard to sleep well.

4

Reggie

Apr 27, 2025

·

Stayed 1 night

The carpet is dated and filthy, the interior needs to be refreshed to include painting the walls in the common areas and in the rooms, the water in the kitchen sink does not work, the bathroom was dusty, the toilet seat was old and faded, the shower head was corroded and old, the caulk job was the worst I’ve ever seen.

4

Brandon

May 8, 2025

·

Stayed 1 night

I have stayed in numerous Hilton Garden Inn's and they are always nice properties. This one is not! Old and dated and they have a roach problem. I laid down in bed to look up and see a roach on the ceiling right above me. When leaving the property, I killed another roach in the hallway.

2

Heather

Jul 20, 2024

·

Stayed 1 night

Paid extra for jacuzzi tub and it was so disgusting I didn’t even get to use it. There was mold all of the place and the ceiling was starting to fall off. There were ants everywhere. Would not recommend

8

Teddy Joycie

Mar 30, 2025

·

Stayed 1 night

Very nice and clean hotel

4

Nadia

May 21, 2025

·

Stayed 1 night

The room I stayed in was underwhelming. Each time I flushed the toilet, water would leak from the base. The bathroom faucet appeared unclean, and the door’s deadlock was not functional.

4

Steven Martin

Oct 17, 2023

·

Stayed 3 nights

I am a Hilton Honors Member and this is the worst hotel that I’ve stayed at. Room had a very musty odor and shower had mold, bathroom floor was not cleaned it had urine drops from prior visitors. There was a big cockroach in shower.

4

DENICE

Aug 12, 2025

·

Stayed 1 night

do not recommend if you want a comfortable stay. The room felt dirty, the carpet felt humid, the sheets and pillows had a bad smell when I laid down, and the ceiling in the bathroom was peeling off. Worst stay I've had at a Hilton hotel.

8

Belinda

Mar 24, 2023

·

Stayed 2 nights

The property was clean, although our room smells moldy. The sink would overflow with water while you brush your teeth. There was cracks in the ceiling and all in the bathroom it is definitely due for an a remodel.

4

Emeterio

Apr 7, 2024

·

It seems that the rooms are not well maintained. The carpet is very dirty and smells very bad, the walls and furniture are dirty and old, the bathroom seems to be not maintained.

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Rooms

Rooms feel dated with maintenance issues such as faulty AC, broken fixtures, lingering humidity/odors, and occasional noise near the indoor pool; some guests still found beds comfortable and spaces quiet.

Related guest reviews

6

William

Jan 27, 2025

·

Stayed 2 nights

The coffee maker was broken and the facility was not up to our standards.

8

kiera

Jun 15, 2025

·

Stayed 1 night

The bed was super hard & uncomfortable the hotel itself was nice they had a nice small bar & indoor pool and they serve good dinner & breakfast room was just a little dated and the beds need a upgrade

2

Cassandra

Jul 9, 2025

·

Stayed 3 nights

Entire stay was terrible. Check in was awful, bugs in room, a/c wasn’t working, jetted tub not working, construction going on next door at 8am. TERRIBLE TRIP. Will never stay at another Hilton ever again.

8

Justin

Feb 21, 2025

·

Stayed 1 night

The property was in decent condition, was pretty quiet considering there were soccer teams in the facility. The tub with the jets did not work which was the main reason I booked the room. Fixtures like the drapes and the lights need to be replaced, they function but look terrible. The room was clean, the outside needs better lighting in the parking lot, maybe some cameras. Overall its mid grade, 3 out of 5.

6

Joe

Mar 18, 2024

·

Stayed 1 night

Was greeted by an older female who was short and very rude. I was the only guest at the time so there was no reason to be rushed or rude. The place is in an older state(could use an update) then what the pictures show. The is a pool in the inside area where the room doors face. You WILL hear the people at the pool from your room. Only plus side was the airport being less the 10min away. Trust me travel a bit further to get a better stay somewhere else

2

Abel

Sep 3, 2025

·

Stayed 1 night

I like to search for hotels with free breakfast and they did not honor that. Also the jett tub that i paid extra for did not work. Very disappointed

6

Rafael

Sep 7, 2025

·

Stayed 1 night

The hotel is slightly dated. No closet. It was clean, but there was a strong odor in the room.

6

Alma

Oct 13, 2025

·

Stayed 1 night

We wanted this room because it offered a tub with spa jets, however, the jets didn’t work and the tub didn’t keep the water in. The water kept draining.

6

James

Mar 12, 2023

·

Stayed 1 night

Front desk was good and interactions with staff was positive. On the negative, the room is worn - carpet is old and has a smell, the upholstered chair was filthy - more black from grime than the original light color. WiFi was very problematic - had to jump through hoops to get online and required signing up for Hilton Honors although I already have an account. Got the computer connected but never got the phone connected.

8

Carissa

Jul 26, 2025

·

Stayed 1 night

Ac not working well in room made it extremely uncomfortable

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Service

Staff are frequently praised as friendly and helpful, with quick room moves and assistance, but some experienced rude interactions, slow or uneven check-in, and confusion about housekeeping or breakfast tickets.

Related guest reviews

10

Precious

Dec 1, 2024

·

Stayed 4 nights

I enjoyed my stay. Although I did book a room that had a jacuzzi bathtub and paid extra for it and then to get to my room and the tub not work. I also had to pay an extra $30 for an early check in when I had called two times a head of time and two different employees both told me there would be no fee. I would have stayed at a better accommodated hotel if I knew I would have to pay a fee. Other hotels had told me there would be no issue with the early check in and so did this property but ended up getting fooled and needed to pay more when I got there. If it wasn’t for those two instances would’ve been a 10/10 for sure.

10

Ray

May 30, 2024

·

Stayed 1 night

Danny's customer service went above and beyond expected. Thank you so much for it and really appreciate your help and support.

8

Maureen

Sep 21, 2023

·

Stayed 4 nights

Room was nice & clean (bathroom spigot was a little dirty though) and the bed was comfortable. Our air conditioner seemed to stop working on the 2nd day of our stay. Hotel staff was quick to address the issue and when it couldn’t be resolved, we were moved to another room and were offered complimentary drinks/food. On a separate occasion during our stay, my husband started experiencing chest pains coupled with dizziness and sweating. Not knowing where the hospital was in an unfamiliar state/town, the front desk employee, Ms. Lari S., without hesitation immediately dialed 911 and stayed with us offering us comforting words and keeping us (ME!!) calm until the ambulance came. She is an angel! She deserves a raise!!

2

Maria

Apr 16, 2024

·

Stayed 4 nights

very unfriendly staff. They have a "promise" to address issues immediately "guaranteed" . We complaint about the odor and they said ... nothing we can do about it. We complaint about the noise in the sink and they said .... no one could see it and nothing we can do about it. They only clean the rooms every other day.. so if you only stay one day, hopefully it will be the one they decide to clean.

2

Shantae

Aug 20, 2025

·

Stayed 1 night

Staff was very rude and unprofessional.

10

Michael

Dec 20, 2022

·

Stayed 19,345 nights

I reserved a room with a jetted tub after filling learned it didn’t work they immediately put me n another room thank you

4

Frank

Oct 25, 2023

·

Stayed 1 night

I'll admit my entire review is negatively impacted by my check in experience. Waited 10 minutes at the front desk just for someone to show up. Tried calling the hotel thinking the call would rollover to whoever was supposed to be there and instead the call just rang and rang. Then the the person finally showed up she did not apologize to me or the other person who had been waiting there. That put a bad taste in my mouth as there is nothing worse than being tired from a day of traveling and waiting to check in than to have to wait for no good reason. I will say the person working the breakfast the next day provided excellent service, so not fair to him to give this review but there it is. Hotel likely built 40+ years ago and felt that way.

10

Rodney

Dec 22, 2025

·

Stayed 2 nights

Staff was super friendly. Check in and check out were easy. Hotel was clean and accessible. Price was outstanding!

10

USAFA

Jun 2, 2025

·

Stayed 3 nights

Very friendly staff and very accomodating.

6

Kristen

Jul 4, 2025

·

Stayed 2 nights

The overall stay was good we just had one hiccup which was our breakfast tickets that were not given to us upon check in. We did not have breakfast our first day. On our second day we came down to the area and Eileen came up to us like a hawk like we were going to steal something. We are two young black adults in our 30s but we look in our 20s. I told her I paid for breakfast and she asked us for us for our tickets. When, the older white couple came behind us. She greeted them with respect and she smiled. When we came back with the tickets, she still stared us down had a mean mugged face, and watched over us like a hawk. We did not like the difference in hospitality she did not service. She did not ask us if we wanted any condiments. She constantly checked on the other table. The chef however was really nice and we believe tried to make up for this but we felt out of place. Eileen was rude, mean and disrespectful.

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Location

Convenient for the airport and highways, with restaurants a short drive away; area isn’t very walkable and several guests felt the surroundings and parking lot were unsafe.

Related guest reviews

8

Michelle

Jan 21, 2024

·

Stayed 2 nights

Out of the way. Difficult to find

8

Bradley

Feb 1, 2025

·

Stayed 4 nights

This was a convenient location with good access to local highways. However, it seemed like an older property, and we ran into a couple of minor maintenance issues during our four-night stay. We would consider staying here in the future if the need arose.

4

Phil

Oct 13, 2023

·

Stayed 1 night

Place was in a terrible location to get in and out of . A haven for getting car broken in to. .Just not what I expected from a Hilton Gardens

10

marylou

Aug 15, 2025

·

Stayed 1 night

Perfect stay before flying

6

Nichole

May 14, 2024

·

Stayed 1 night

Wish it was located in a better spot. Couldn’t walk anywhere really. Needed a car/lyft to get around

8

CARRIE

Jun 5, 2024

·

Stayed 2 nights

The hotel has jacuzzi soaking tubs! That was really nice and luxurious! The staff was really nice and everything was clean and tidy. I would probably stay again. My only concern was it seems to be in a pretty sketchy part of town. There was actually broken auto glass in the parking lot like someone had had their vehicle broken into. There is another review that someone had their truck stolen.. so yeah.. the hotel itself isn't bad at all.. but the area is sketchy and I definitely did not feel safe outside at night and was worried about my car getting broken into.

10

Wendy

Jun 8, 2025

·

Stayed 2 nights

Good location

10

Kim L

Dec 8, 2024

·

Stayed 1 night

Loves this hotel close to restaurants and the airport

2

Herbert

Apr 10, 2025

·

Stayed 2 nights

The Hotel or more like a MOTEL is right on the highway!! Wife called to see if we could check in early. The gentleman said to come around 1. We get there at 1 and he told me to come back at 2:30. I asked if we could cancel and he said no. He was very rude. The motel is 3 feet from the highway and did not feel safe so I booked another hotel for the two nights we stayed in San Antonio. Expedia called the manager to get a refund and the manager said no.

10

Rissa

Aug 16, 2025

·

Stayed 1 night

Close to airport

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Dining

On-site breakfast and dinner are convenient and often tasty, but breakfast is sometimes not included, considered expensive, or marred by occasional service issues; the bar opens in the evenings.

Related guest reviews

8

Peggy

Feb 7, 2025

·

Stayed 1 night

Had a good stay at the Hilton Garden Inn. The bed was great. I slept like a rock! The breakfast was amazing. Great selection of breakfast foods for our enjoyment! Highly recommend!

8

Howard

Jun 1, 2025

·

Stayed 1 night

We enjoyed our stay. It's a very nice and comfortable hotel. We did find that the toilet leaked at the bottom around the seal. We had dinner, which was just okay. The breakfast was good except the almonds my girlfriend put on her oatmeal were rancid. She let the server know. The staff was great and very friendly.

8

Charlotte

Dec 13, 2024

·

Stayed 3 nights

It was conveniant to the locations I needed. However, it needs some updating from wear and tear. The plug ins on the nightstand were very loose and were hard to keep things plugged into. Breakfast, if purchased was outstanding!!

10

Michael

Dec 28, 2023

·

Stayed 1 night

This hotel is always a nice place to stay with reasonable rates. It has a bar that opens at 5pm and serves a great breakfast to order in the morning. Coffee is on the house. Highly recommended!

4

Norma

Dec 17, 2024

·

Stayed 1 night

The room was in poor condition; bathroom ceiling paint was peeling, carpet was poorly fixed and there was a missing lamp next to the night stand which cable was removed from the wall, but wasn’t covered appropriately. We were placed next to the breakfast area and we can hear people talking early in the morning. Plus, when I selected this hotel it said they provided breakfast, once at the hotel I learn this wasn’t provided/it wasn’t included. This information wasn’t clearly stated otherwise I would have looked for another hotel that included breakfast. We were negatively surprised, we expected better overall quality from The Hyatt.

8

Edmundo

Feb 8, 2025

·

Stayed 3 nights

Is supposed the breakfast continental is free and try to charge!!! as simple it was ridiculous

10

Michael

Nov 25, 2024

·

Stayed 1 night

Dont get the buffet.nits 15 bucks for eggs, papas and sausage. The same quality that most hotels give for free. Other than that, the bar and bartender is excellent. Overall quality for the price is well worth it.

6

Martha L

Mar 24, 2024

·

Stayed 3 nights

The dining was a big surprise! Had breakfast and dinner. Great food, price, staff was great and it was so convenient to do. Older property, had a little smell to the room.

10

Karina

May 7, 2025

·

Stayed 2 nights

Everything was great, the only thing is the breakfast is very expensive.

6

Kristen

Jul 4, 2025

·

Stayed 2 nights

The overall stay was good we just had one hiccup which was our breakfast tickets that were not given to us upon check in. We did not have breakfast our first day. On our second day we came down to the area and Eileen came up to us like a hawk like we were going to steal something. We are two young black adults in our 30s but we look in our 20s. I told her I paid for breakfast and she asked us for us for our tickets. When, the older white couple came behind us. She greeted them with respect and she smiled. When we came back with the tickets, she still stared us down had a mean mugged face, and watched over us like a hawk. We did not like the difference in hospitality she did not service. She did not ask us if we wanted any condiments. She constantly checked on the other table. The chef however was really nice and we believe tried to make up for this but we felt out of place. Eileen was rude, mean and disrespectful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$92
March	$86
April	$88
May	$79
June	$76
July	$77
August	$90
September	$85
October	$95
November	$94
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $97	15 $96	16 $86	17 $83	18 $83	19 $83
20 $78	21 $78	22 $78	23 $91	24 $83	25 $83	26 $83
27 $78	28 $83	29 $78	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $83	3 $84
4 $75	5 $85	6 $93	7 $84	8 $78	9 $86	10 $85
11 $76	12 $74	13 $85	14 $82	15 $86	16 $87	17 $82
18 $74	19 $82	20 $91	21 $92	22 $79	23 $87	24 $85
25 $75	26 $81	27 $87	28 $88	29 $79	30 $87	31 $83

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds

Room, Accessible

Room, 1 King Bed, Jetted Tub

Room, 2 Queen Beds, Accessible

One King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn San Antonio Airport

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Prices for upcoming dates