SANDALS ISLAND HOTEL

I stayed at this hotel for 10 days for a festival and unfortunately, it fell short in a few key areas. First, the housekeeping was subpar—despite obvious sand/dust on the floor, I had to specifically ask them to mop, as it wasn’t done during their routine cleaning. Second, In all my previous four years of travel around Southeast Asia (travel approx every 3 months), I never had issues with visitors—hotels would just ask for their IDs if needed. But here, security simply said "no" with zero explanation, and even after I asked, no reason was given. Simply just denied access. If this visitor restriction is a policy, it really should be stated clearly on the website, so future guests can make an informed decision about booking a room here. Thirdly, the gym was inadequate—no space for a proper workout, just a bike and another couple of cardio equipments and kettlebell Weights. Also, the room was small and very stuffy, making it hard to breathe. Lastly, the food around the hotel was overpriced and not as flavorful—if you just walk 10 minutes along the next street behind the hotel (as in walking away from the beach), there are much better, cheaper and more options.

My wife and I booked 2 rooms for two people each, since we don’t sleep in the same room at home because I snore. (All under my name) Only one room was booked with breakfast for 2 but the receptionist said only one person could have breakfast, not both as I would be sleeping in the room without breakfast. We forever had to explain that we booked for 2 rooms for 4 people but checked in as 2 only, and both of us will be using these 2 rooms. It took some times for her to understand that we didn't try to rip them off and the reason why we respectfully booked for 4 people in total. While same sex marriage is not allowed in Vietnam. I don't think, it was necessary to limit breakfast for just 1 person when it was clearly stated on bookings that breakfast was booked for 2. House keepers were noisy outside early in the morning despite I put do not disturb sign on but they were loud enough to disturb the sleep, unfortunately.

Very friendly staff!

Staff are amazing, great breakfast

Excellent hotel choice. Friendly attentive staff. Very good breakfast, lots of variety. Pool was warm. Clean bright rooms. 1 block from beach. Close to many restaurants. We definitely would recommend this hotel.