Name: Hilton Garden Inn Albuquerque North/Rio Rancho
Address: 1771 Rio Rancho Blvd., Rio Rancho, New Mexico, United States of America, Rio Rancho, New Mexico, US
Price range: $128–$448 per night
Rating: 8.75

What guests think

At Hilton Garden Inn Albuquerque North/Rio Rancho, travelers frequently praise friendly, welcoming staff, clean and comfortable rooms, and a convenient, generally safe location near major roads and businesses, while noting that breakfast is paid and on-site amenities are modest.

Service is the standout, though a few guests reported check-in hiccups, understaffing, or curt interactions. Room comfort and size are appreciated, but traffic noise affects road-facing rooms and some mattresses and fixtures feel worn or need maintenance. Cleanliness is typically solid, yet multiple reports mention pests or lingering odors, and the pool and hot tub setup draws mixed feedback. Overall, expect a straightforward, comfortable stay with strong service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool receives mixed feedback; there is no hot tub and some note the pool is unheated or small. Parking is easy, and guests reported occasional facility issues (false fire alarms, warm/dim hallways, elevator problems, limited ice/luggage access).

Related guest reviews

2

Dexter

Nov 12, 2024

·

Stayed 1 night

The fire alarm woke us up in the middle of the night. And it took more than an hour to resolve the false alarm. We lost a lot of quality sleep!

8

Justin

Feb 25, 2025

·

Stayed 1 night

Everything was fine. I have a couple of things that could improve someone's stay. First is there is no ice machine on the first floor. You have to go to the second floor to get ice this is an inconvenience. Second is one of the stairwells doesn't allow access to the lobby and it is not clear until you get to the first floor. So you either have to walk back up the stairs or go outside the building and walk around to the lobby. This is also an inconvenience but it should be clearly stated before entering this stairwell.

6

Daryle

Jul 23, 2025

·

Stayed 3 nights

Hallways not air conditioned. Kinda dark in hallways and rooms. Clean enougn on the bathroomsm. comfortable clean linens.

4

Michelle

Jun 5, 2025

·

Stayed 1 night

No breakfast included, pool not heated no hot tub. Restaurants choices slim and ordered food very bland. Would have expected moore from Holton

8

Olivier

Dec 13, 2023

·

Stayed 4 nights

Elevator not working properly !

6

Christopher

Jul 11, 2023

·

Stayed 1 night

No more hot tub & they charge extra for breakfast…

10

Leon

Aug 1, 2025

·

Stayed 1 night

Nice hotel. Free parking

6

Janice

Nov 16, 2024

·

Stayed 2 nights

The two men at the desk both evenings were awesome. I was much less impressed with the nearly hour long malfunctioning late night fire alarm and the lack of an apology or any other accommodation that says “We care.” The man at the desk told people at least twice during the duration that they could go back in their rooms. That was irresponsible because that would cause ear damage. It was absolutely deafening. Providing tea, snacks, or putting out free coffee the next morning would go a long way to showing goodwill. I’ve been paying nearly half the amount for rooms and getting a lot more. I probably won’t stay at another Hilton. I’m not interested in paying for the name.

10

leeann

May 10, 2025

·

Stayed 3 nights

Laundry facility appreciated

8

John

Jul 31, 2024

·

Stayed 2 nights

Across from a large Intel campus, this Hotel is comfortable and clean. Breakfast is adequate and inexpensive. The exercise room is small but useful, as is the pool. The rooms are spacious and clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas very clean. However, several reviews reported pests (roaches/bugs), odors, and occasional missed details like stained linens or buildup.

Related guest reviews

6

Allen R.

May 23, 2023

·

Stayed 3 nights

Found 2 live roaches in our room when we checked in. Staff said they had sprayed for insects that day so there shouldn't be any more issue. Bathroom light is dim, not adequate for my wife to put on makeup. Otherwise it was quiet and comfortable, close to our family that we were visiting. Friendly staff.

6

Erma J

Mar 31, 2025

·

Stayed 2 nights

The property was ok but it was a bit costly for the fact that I encountered seeing a roach. I brought this to the staff attention and they offered to give us complementary breakfast which I refused. I should have been compensated on my room seeing how I had to make sure my luggage and belongings wee off the floor to avoid bringing bugs to my home.

6

Imelda

Jun 16, 2025

·

Stayed 1 night

Ok for one night. I’ve stayed in this hotel many times, but the service and facility have declined since I last visited 6 months ago. The Bed was super uncomfortable, room had a weird odor and bathroom looked like ceiling was cracking. I also noticed some bugs. Could use some cleaning and TLC.

10

Leslie

Nov 14, 2025

·

Stayed 4 nights

Check in was great! Very welcoming, friendly and knowledgeable. Very friendly staff- everyone always smiled and greeted us. The rooms were clean and comfortable. What I enjoyed the most was the safety. If there was one downside, it was be having to pay for breakfast. Thank you for a great stay, when we come back, we will definitely stay here again.

10

Angelique

Feb 28, 2025

·

Stayed 1 night

Very happy with the stay here! Room was clean and comfortable and parking was plentiful.

10

Gayle

May 5, 2024

·

Stayed 1 night

The staff is professional and friendly. The rooms are very clean.

4

David

Jun 2, 2024

·

Stayed 1 night

The desk staff was nice. Everything seemed okay on the surface, but when I got settled in my room, I realized the white duvet cover had dirt and stains on it. I called to get a new one, and the housekeeper just handed it to me and took off, so I had to remake the bed myself. Then I noticed that the room in general wasn't that clean, particularly the tile floors. The refrigerator smelled like a garlic/onion burp. It took five to ten minutes to get hot water out of the shower. The worst part was when I opened the Cinnabon box I had left on the counter overnight and a bug (I think a spider, but it moved fast) came running out of it. If this motel were cheap, I wouldn't complain so much, but it was relatively pricey for the area.

10

Diana

Jul 31, 2025

·

Stayed 3 nights

Great service. Very clean.

6

Jason

Jun 25, 2024

·

Stayed 2 nights

Except for the roaches in the room by the pool which was changed after the problem was solved. Put us on the 3rd floor in a room with agoining room but ok after that.

10

Cynthia

Dec 7, 2025

·

Stayed 1 night

Room was clean and staff was awesome. Great breakfast buffet. All you can eat for $15

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AI-generated summary based on recent guest reviews

Rooms

Rooms are typically comfortable and sometimes spacious. Recurring downsides include highway noise in front-facing rooms, firm or uncomfortable mattresses, and intermittent maintenance issues (AC, blinds, lighting, door hardware).

Related guest reviews

6

Sean

Apr 28, 2025

·

Stayed 1 night

Hotel is ok. Unfortunately it sits right next to a busy highway and there is no getting away from the loud traffic!

2

Michelle

Dec 23, 2024

·

Stayed 1 night

The bed was very uncomfortable. The mattress so old that you could feel the springs. I slept horribly. Not worth the $170!!!!!!

10

Mike

May 16, 2025

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Stayed 1 night

Room was clean and comfortable. I would recommend asking for a room on the back side of the hotel because some of the traffic on the main road that the hotel faces can be a little loud.

10

John and Chona

Oct 24, 2024

·

Stayed 1 night

Great hotel although just a tad noisy due to the 528 right next to it.

8

Janet

Apr 22, 2025

·

Stayed 4 nights

The folks working there were super nice and helpful. Though there was staff shortage which meant no room cleaning, one day of no restaurant/bar etc. First room we were assigned, one key didn't work, door knob was broken and toilet didn't work. Noisy, near highway. Again, the staff were super helpful/friendly/nice, went the extra mile despite the above!

10

vickie

Jul 14, 2025

·

Stayed 3 nights

The staff was the most friendly I e seen in a long time. The only downside was our air conditioner stopped working our last night there. We didn’t want to pack & move so just turned on the fan.

10

Carol

Apr 28, 2025

·

Stayed 1 night

Our room was spacious and very comfortable. Enjoyed our stay

10

Imelda

Dec 26, 2024

·

Stayed 1 night

We love staying in this hotel, it’s convenient, safe and the staff are friendly and accommodating. The only suggestion I have for corporate office would be, to invest on Some pillow top mattresses. The beds are very hard, but other than that we love it!

8

Alisa

Mar 24, 2024

·

Stayed 1 night

I have stayed here numerous times, and this visit unfortunately was not at its best, but I'm hoping it was just a one-timer. Window blind wouldn't open or close all the way, & 2 light bulbs out. Staff very nice, good area, and very quiet. Otherwise, this is my go-to hotel in the area.

8

Joanne

Dec 16, 2024

·

Stayed 2 nights

Room was spacious and clean upon arrival. Shower was very good - good pressure, water nice and hot. Bed comfy - however, pillows were either too flat or too lofty. But that’s typical with all hotels. Disappointed in the breakfast buffet. They charged $15 for the same type of buffet that’s included at other hotels for free. Instant scrambled eggs, bacon, sausage, waffles, toast, etc. Menu items were basically the same as a buffet station for the same price, so no apparent advantage to going that route.

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Service

Service is often praised as friendly, welcoming, and helpful. A smaller set of reviews note check-in problems, understaffing affecting housekeeping or dining, and occasional curt interactions.

Related guest reviews

8

Aynsley

Oct 7, 2025

·

Stayed 2 nights

My son and I stayed for the balloon festival and found the staff to be amazing friendly and welcoming. I don't always feel safe traveling as a solo parent, but safety was no issue here. The pool could use some love, and while the room was comfortable - you could tell it needed a good 'deep' clean. Overall I would stay again. But I would not use the pool again.

6

Franchesca

Oct 9, 2024

·

Stayed 1 night

My only issues with this stay were as follows: upon arrival, at check in, I was advised that the King room I reserved more than a month prior had been switched to a two Queen room due to “over booking for Balloon Fiesta”. When I spoke up about this and stated my partner and I would not fit on a Queen bed, the gentleman at the front desk seemed bothered that I was upset. He eventually gave me the King that I had reserved, but no apologies were offered. I also was informed by him that I could not use my AAA discount or my Hilton Rewards, as I had booked on Expedia, and not with the hotel directly, which I did not understand.

10

Karen

Sep 18, 2025

·

Stayed 3 nights

I particularly appreciated the large, clean laundry room where I was able to wash our clothes at the end of a 10-day vacation. We packed clean clothes in our suitcases. Also, the help by your front desk staff person on the morning of 9/13 (I didn't get her name) to ensure we had our boarding passes printed. All front desk staff were friendly and accommodating - that makes all the difference!

10

Frenchy

Jun 1, 2025

·

Stayed 1 night

Great check in process, the person running the front desk waa very courteous and professional.

8

Janet

Apr 22, 2025

·

Stayed 4 nights

The folks working there were super nice and helpful. Though there was staff shortage which meant no room cleaning, one day of no restaurant/bar etc. First room we were assigned, one key didn't work, door knob was broken and toilet didn't work. Noisy, near highway. Again, the staff were super helpful/friendly/nice, went the extra mile despite the above!

10

David

Dec 25, 2024

·

Stayed 1 night

The staff was absolutely amazing, genuinely couldn't of had better customer service

2

Donnette

Sep 22, 2024

·

Stayed 1 night

Rude disrespectful front desk lady

10

Charlotte

Dec 1, 2025

·

Stayed 4 nights

Great location for what we were doing. Modern, efficient, pleasant staff. And our dog was welcomed as well.

10

Leslie

Nov 14, 2025

·

Stayed 4 nights

Check in was great! Very welcoming, friendly and knowledgeable. Very friendly staff- everyone always smiled and greeted us. The rooms were clean and comfortable. What I enjoyed the most was the safety. If there was one downside, it was be having to pay for breakfast. Thank you for a great stay, when we come back, we will definitely stay here again.

10

Cynthia

Dec 7, 2025

·

Stayed 1 night

Room was clean and staff was awesome. Great breakfast buffet. All you can eat for $15

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Location

Location is convenient for Intel and local attractions, with access to main roads and nearby dining. Road-facing rooms can experience significant traffic noise from the adjacent highway.

Related guest reviews

10

Randy L

Aug 1, 2023

·

Stayed 1 night

Great location for Intel business and nice area. Not a lot of very close dining.

6

Sean

Apr 28, 2025

·

Stayed 1 night

Hotel is ok. Unfortunately it sits right next to a busy highway and there is no getting away from the loud traffic!

10

Brenda

Sep 4, 2025

·

Stayed 1 night

Clean and in a good area

10

Jessica

Dec 4, 2024

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Stayed 1 night

We got to our hotel late. We needed only 1 night to rest from a long road trip. Checking in was super fast. Room was clean. Area was nice. It was a cold night and the room temperature was super cozy. No complaints. Would stay here again.

10

Mike

May 16, 2025

·

Stayed 1 night

Room was clean and comfortable. I would recommend asking for a room on the back side of the hotel because some of the traffic on the main road that the hotel faces can be a little loud.

10

John and Chona

Oct 24, 2024

·

Stayed 1 night

Great hotel although just a tad noisy due to the 528 right next to it.

10

Carol

Aug 21, 2023

·

Stayed 1 night

Very nice area and very nice hotel. Lots of dining close by.

10

Larry E

Oct 31, 2024

·

Stayed 4 nights

Close to restaurants. Easy to walk about

8

Jennifer

Oct 18, 2024

·

Stayed 1 night

This hotel was in a good area of town and conveniently located for the Balloon Fiesta. It was clean with friendly staff.

10

Moche

Jun 30, 2025

·

Stayed 1 night

Great hotel in convenient location, clean and great service.

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Dining

Breakfast and on-site dining are available but not complimentary; value and quality feedback ranges from great buffet and burritos to average selections and occasional unavailability. Some guests felt the price was high for what’s offered.

Related guest reviews

6

Scott

May 26, 2025

·

Stayed 1 night

Pleasant staff. Overpriced imo. Found makeup on a pillow, sink had a ring around the stopper and would not drain. Breakfast looked good but was $15 a head. It was not included. For $175 you would think at least breakfast would be included.

8

Cynthia

Aug 28, 2023

·

Stayed 1 night

This was our first trip to Albuquerque and our first stay at the Hilton Garden Inn. The area the hotel is located in is nice and close to shops and restaurants. The check in was quick and easy, the room clean and well kept. However in the morning their cook did not show up so they could only offer cold food. It was an okay stay, would probably stay there again, but it didn’t stand out in any way.

10

Maria-Teresa

Jan 9, 2025

·

Stayed 1 night

Very convenient location, good breakfast buffet and a la carte selections, above-and-beyond staff. We had trouble with the thermostat and called the front desk. They made a suggestion that I had already tried, so the staff member came to our room right away to help us.

4

Michelle

Jun 5, 2025

·

Stayed 1 night

No breakfast included, pool not heated no hot tub. Restaurants choices slim and ordered food very bland. Would have expected moore from Holton

10

Leslie

Nov 14, 2025

·

Stayed 4 nights

Check in was great! Very welcoming, friendly and knowledgeable. Very friendly staff- everyone always smiled and greeted us. The rooms were clean and comfortable. What I enjoyed the most was the safety. If there was one downside, it was be having to pay for breakfast. Thank you for a great stay, when we come back, we will definitely stay here again.

8

Patricia

Apr 24, 2023

·

Stayed 3 nights

The staff are great Disappointed to find out that the breakfast was not free

10

Glenn

Jan 5, 2024

·

Stayed 1 night

1. I liked the rooms. The restaurant was very nice.

8

Joanne

Dec 16, 2024

·

Stayed 2 nights

Room was spacious and clean upon arrival. Shower was very good - good pressure, water nice and hot. Bed comfy - however, pillows were either too flat or too lofty. But that’s typical with all hotels. Disappointed in the breakfast buffet. They charged $15 for the same type of buffet that’s included at other hotels for free. Instant scrambled eggs, bacon, sausage, waffles, toast, etc. Menu items were basically the same as a buffet station for the same price, so no apparent advantage to going that route.

10

Kevin

Jul 16, 2024

·

Stayed 2 nights

Not up to standard. Room to small. Breakfast not included. Just Not worth what it costs. I thought it would be more luxurious for what I was charged. I guess the name is what I was charged for. I’ve been in a lot better for a lot less. The only thing I do approve is the staff, they were excellent.

10

Cynthia

Dec 7, 2025

·

Stayed 1 night

Room was clean and staff was awesome. Great breakfast buffet. All you can eat for $15

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$132
March	$136
April	$151
May	$156
June	$146
July	$144
August	$136
September	$154
October	$227
November	$137
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $179	15 $289	16 $234	17 $188	18 $248	19 $139
20 $139	21 $139	22 $140	23 $140	24 $140	25 $140	26 $140
27 $140	28 $140	29 $152	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2	3
4	5 $190	6 $335	7 $403	8 $448	9	10 $412
11 $173	12 $162	13 $178	14 $245	15 $237	16 $174	17 $162
18 $151	19 $130	20 $130	21 $130	22 $130	23 $189	24 $130
25 $128	26 $138	27 $138	28 $138	29 $147	30 $147	31 $147

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed (Drinks & Snacks)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Albuquerque North/Rio Rancho

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