Name: Chicago Marriott Naperville
Address: 1801 North Naper Boulevard, Naperville, Illinois, United States of America, Naperville, Illinois, US
Price range: $168–$596 per night
Rating: 8.93

What guests think

At Chicago Marriott Naperville, travelers frequently praise the friendly, professional staff, generally clean rooms, and a convenient location near highways and dining, with solid pool and fitness facilities that make it a reliable base for business or events.

Common drawbacks include noise from large groups, small bathrooms, and some dated or worn areas. Guests also report occasional booking or amenity issues (room type changes, limited fridges, paid or cumbersome Wi‑Fi) and mixed dining value and execution. Expect a convenient, conference-friendly stay with strong service and facilities, but check specifics that matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, hot tub, and a sizable fitness center draw consistent praise; meeting and event spaces are well-regarded. Parking is generally easy, with free options noted, but refrigerators are by request, the bar area can be noisy, and Wi‑Fi may carry a fee.

Related guest reviews

10

Noah

Nov 25, 2023

·

Stayed 1 night

Great pool for the kids and and hot tub ! Nice place to stop on the way through when traveling, facility was very nice, and staff / service was excellent .

8

Ronald

Nov 19, 2024

·

Stayed 3 nights

Excellent fitness center that spanned two separate rooms.

8

jaime

Mar 17, 2025

·

Stayed 2 nights

Rooms were fine. Comfortable beds. Tiny bathroom. Free parking was nice. Starbucks was nice. Housekeeping came in even with the do not disturb sign on the door. Luckily the door was latched from inside or I wouldn’t have been happy since my child was in the middle of changing near the door. Nice big lobby.

8

Emilie

Aug 9, 2024

·

Stayed 1 night

The location has a lot of restaurants around it. It feels like a safe area to walk at night and the staff are always very prompt. There are a lot of bigger groups that stay here so noise is sometimes an issue and the rooms are pretty dated and tired. The beds are also not great. They use comforters as a bed topper. They do have great bar staff and live music on Tuesdays that makes for a lively experience. Great for what I need wouldn’t select if not for location and price.

6

Suzanne

Jul 5, 2023

·

Stayed 2 nights

This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.

10

Karen

Mar 25, 2024

·

Stayed 1 night

Great location lots of restaurants in the area. Pool jacuzzi and fitness center were nice. Clean and room was spacious. I would definitely recommend.

10

Jack

Jun 6, 2024

·

Stayed 2 nights

Room was spacious and clean and the downstairs bar had live music when I visited.

10

Cutberto

Feb 17, 2025

·

Stayed 1 night

Great Venue, We were there for a conference and the location was great. Clean, safe and staff was awesome!

10

Laurie

Mar 10, 2025

·

Stayed 2 nights

Attentive and friendly staff, very clean rooms, and hotel food was delicious!! Meeting rooms were excellent for our conference!

8

Beth

Apr 21, 2024

·

Stayed 2 nights

Marriott now only gives one coffee cup and one coffee in room, regardless of number of guests. Now charge for internet. Otherwise comfortable and convenient

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Cleanliness

Many guests find rooms and public areas very clean. However, a few report lapses such as missed debris or a pest sighting, and occasional housekeeping missteps.

Related guest reviews

10

Aaron

Dec 10, 2024

·

Stayed 1 night

Room was clean and very well done with amenities.

8

Niki

May 29, 2025

·

Stayed 2 nights

The hotel staff were polite, friendly, helpful and great at check in. Our room service staff went above and beyond to accommodate us and were so lovely. We had a negative experience at Sunday buffet breakfast, where we were seated at the end of a large table where there was clearly a large group sitting there. The restaurant was busy, but the staff seated us there. As I waited at the table, my daughter was getting breakfast when a man sat in her seat. I politely told him my daughter was sitting there, and the man next to him told me “too bad, we were here first, we are not moving”. I was quite upset by this and then asked to be moved to a different table. I would have preferred to wait then deal with difficult customers. Our room was nice. But we found the floor had not been cleaned well. There was broken plastic on the floor, a rolled up sock from the previous guest that had not been cleaned or removed. I strongly doubt the floor was cleaned. We also found a sea shell on the bathroom vanity. The bed was comfortable and we had a good night’s rest.

10

Katherine

May 28, 2024

·

Stayed 1 night

Clean

10

Kevin

Apr 21, 2024

·

Stayed 1 night

Stay was great. Room was very clean. Beds are very comfortable.

10

Eugene

Nov 12, 2024

·

Stayed 3 nights

Marriott was very clean and quiet. The beds were very comfortable.

10

Richard

Mar 12, 2024

·

Stayed 1 night

Quick check in and clean room.

10

Karen

Mar 25, 2024

·

Stayed 1 night

Great location lots of restaurants in the area. Pool jacuzzi and fitness center were nice. Clean and room was spacious. I would definitely recommend.

10

gina m

Apr 17, 2023

·

Stayed 1 night

Nice clean hotel

10

Sonya

Apr 7, 2025

·

Stayed 2 nights

Great stay! Very Clean! Staff was friendly and professional! No wait for check-in or eateries.

8

Syeda

Feb 18, 2023

·

Stayed 2 nights

I liked the property and the staff, but did not like the bed or the fact that a colleague found a roach in their room. The cleanliness was lacking.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often described as comfortable, with some spacious layouts. Common complaints include small bathrooms, dated decor in places, occasional noise from teams or events, and a few issues with room assignments, mattresses, or ventilation; Wi‑Fi access proved inconvenient for some.

Related guest reviews

2

Suzette

Sep 3, 2024

·

Stayed 1 night

Room was horrible shower was cramped and breakfast was horrible

4

ROBERT

Dec 9, 2022

·

Stayed 2 nights

Not a great experience. Desk staff were unhelpful. Room included free Wi-Fi had to download 98mb app on phone. Ordered Wi-Fi for 2 days. Woke up 2nd day and had to reorder Wi-Fi. No room service. Restaurant in hotel but no menus in room. No paper or pen. Room cleaning by request only. Basic overpriced hotel room.

8

jaime

Mar 17, 2025

·

Stayed 2 nights

Rooms were fine. Comfortable beds. Tiny bathroom. Free parking was nice. Starbucks was nice. Housekeeping came in even with the do not disturb sign on the door. Luckily the door was latched from inside or I wouldn’t have been happy since my child was in the middle of changing near the door. Nice big lobby.

4

laura

Oct 5, 2025

·

Stayed 1 night

So loud. Could not sleep . Needs updates. Old hotel for price

8

Emilie

Aug 9, 2024

·

Stayed 1 night

The location has a lot of restaurants around it. It feels like a safe area to walk at night and the staff are always very prompt. There are a lot of bigger groups that stay here so noise is sometimes an issue and the rooms are pretty dated and tired. The beds are also not great. They use comforters as a bed topper. They do have great bar staff and live music on Tuesdays that makes for a lively experience. Great for what I need wouldn’t select if not for location and price.

4

christian

May 19, 2024

·

Stayed 1 night

Worn down hotel. Lobby and hotel bar incredibly noisy children screaming and crawling on top of furniture entire evening. Very noisy hallway - children screaming and playing hallways outside rooms. Breakfast not at all Marriott level. Restaurant/bar very expensive (also compared to other JW Marriotts).

10

Jack

Jun 6, 2024

·

Stayed 2 nights

Room was spacious and clean and the downstairs bar had live music when I visited.

6

Christine

Jul 14, 2025

·

Stayed 3 nights

Plumbing problem. No microwave. Room service order screwed up 3x. Bathroom too too small. Pool towel not much bigger than kitchen towels. No free WiFi. No free breakfast buffet. Breakfast buffet not much better than free buffets at other hotels. Wouldn’t stay again.

4

Maribel

Aug 31, 2025

·

Stayed 1 night

Booked my stay on Travelocity for a 2 queen bed room, when we got up to the room it was a king size bed room, they tried to say that I booked a room with no preference but I showed them my reservation that confirmed a room with 2 queen size beds. The hotel was packed with 2 big events, so they said “with what’s going on here we ran out of double bed rooms, ahhhh well I payed for a double bed room, unfortunately all the surrounding hotel were booked so we couldn’t just walk away and loose our money, so they said they can give me a bigger room with a king bed and they would add a rollout bed. We had no choice so we said yes, unfortunately the rollout bed was small so I had to go ask for an other roll out bed.

8

Elizabeth

Dec 4, 2023

·

Stayed 2 nights

This Marriott is always great. It does host a lot of tournament teams and my daughter used to play club sports so, I appreciate having to corral kids. This is the first time in the hotel that the girls were so loud (Cheer team) well past midnight and the mothers were almost worse, drunk off their gord. I almost called but just stepped out and shushed them. The staff is always accommodating and room always clean. More eco friendly. Kept my used towels this time. Usually, despite hanging them like I should they always get taken away with fresh ones. Glad they left my hardly used towels

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Service

Staff are widely praised as friendly, attentive, and professional. Still, guests note occasional understaffing, unhelpful responses or mix-ups (room types, breakfast entitlements, shuttle info), and slow or inconsistent restaurant or bar service.

Related guest reviews

6

P

Jun 12, 2023

·

Stayed 1 night

Room had poor venelation. The front staff were so polite but completely understaffed.

10

Teresa

Dec 2, 2024

·

Stayed 2 nights

Friendly and professional staff, all shifts, all departments!

4

ROBERT

Dec 9, 2022

·

Stayed 2 nights

Not a great experience. Desk staff were unhelpful. Room included free Wi-Fi had to download 98mb app on phone. Ordered Wi-Fi for 2 days. Woke up 2nd day and had to reorder Wi-Fi. No room service. Restaurant in hotel but no menus in room. No paper or pen. Room cleaning by request only. Basic overpriced hotel room.

10

Marcelo

Nov 14, 2024

·

Stayed 1 night

Great service friendly staff

6

Suzanne

Jul 5, 2023

·

Stayed 2 nights

This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.

10

Cutberto

Feb 17, 2025

·

Stayed 1 night

Great Venue, We were there for a conference and the location was great. Clean, safe and staff was awesome!

10

Laurie

Mar 10, 2025

·

Stayed 2 nights

Attentive and friendly staff, very clean rooms, and hotel food was delicious!! Meeting rooms were excellent for our conference!

10

Chance

Sep 26, 2025

·

Stayed 6 nights

Stayed here while on business for a week. It’s a great location with walking distance to restaurants and I got to say that the staff and quality of amenities was a great value. Parking is no drama and it’s close to the freeway if you need to explore.

10

CANDICE

Mar 15, 2023

·

Stayed 1 night

Front desk was very helpful and friendly.

4

Maribel

Aug 31, 2025

·

Stayed 1 night

Booked my stay on Travelocity for a 2 queen bed room, when we got up to the room it was a king size bed room, they tried to say that I booked a room with no preference but I showed them my reservation that confirmed a room with 2 queen size beds. The hotel was packed with 2 big events, so they said “with what’s going on here we ran out of double bed rooms, ahhhh well I payed for a double bed room, unfortunately all the surrounding hotel were booked so we couldn’t just walk away and loose our money, so they said they can give me a bigger room with a king bed and they would add a rollout bed. We had no choice so we said yes, unfortunately the rollout bed was small so I had to go ask for an other roll out bed.

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Location

Consistently praised for convenience with easy highway access and many nearby restaurants; several guests also felt comfortable walking in the area.

Related guest reviews

10

Nathan

Aug 10, 2024

·

Stayed 1 night

Nice rooms, good atmosphere, great area

10

Thomas J

Jun 6, 2025

·

Stayed 2 nights

Convenient to restaurants

10

Nora

Aug 20, 2023

·

Stayed 1 night

Love this property because of easy access to the highway

10

wendel

Oct 15, 2024

·

Stayed 2 nights

Great location and stay

8

Emilie

Aug 9, 2024

·

Stayed 1 night

The location has a lot of restaurants around it. It feels like a safe area to walk at night and the staff are always very prompt. There are a lot of bigger groups that stay here so noise is sometimes an issue and the rooms are pretty dated and tired. The beds are also not great. They use comforters as a bed topper. They do have great bar staff and live music on Tuesdays that makes for a lively experience. Great for what I need wouldn’t select if not for location and price.

10

Chance

Sep 26, 2025

·

Stayed 6 nights

Stayed here while on business for a week. It’s a great location with walking distance to restaurants and I got to say that the staff and quality of amenities was a great value. Parking is no drama and it’s close to the freeway if you need to explore.

10

Kelly

Dec 1, 2023

·

Stayed 1 night

The room sizes were big, the staff was great and it was conveniently located near restaurants and downtown Naperville.

10

ebony

Jul 30, 2025

·

Stayed 2 nights

Location

10

Jill

Aug 14, 2024

·

Stayed 2 nights

Very easy to get to, right off of Naperville Road. Very friendly staff.

10

Elizabeth

Sep 27, 2024

·

Stayed 2 nights

Located where there is easy access to west suburban locations, walkable to dining options and there are walking running routes in a nearby forest preserve.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: some enjoyed the hotel food and breakfast, but others found breakfast costly or underwhelming, faced sign-up or inclusion confusion, and experienced slow service or errors. At times the restaurant was closed with service routed through the bar; room service was inconsistent.

Related guest reviews

8

Detria

Apr 15, 2025

·

Stayed 1 night

Hotel was fine but aid for breakfast through Expedia staff could not see. Overall would stay again.

10

Sundy

Jan 3, 2025

·

Stayed 3 nights

Love the staff, breakfast, and cleanliness!

10

Melissa K

Oct 27, 2023

·

Stayed 1 night

My conference there was amazing! The catering service was fantastic. The rooms were clean. Staff were friendly and on point with service. The bar at night for dinner was a bit slow for taking orders. They got my order wrong, but it was still good. The beds were comfortable. The shower was excellent with good water pressure.

4

christian

May 19, 2024

·

Stayed 1 night

Worn down hotel. Lobby and hotel bar incredibly noisy children screaming and crawling on top of furniture entire evening. Very noisy hallway - children screaming and playing hallways outside rooms. Breakfast not at all Marriott level. Restaurant/bar very expensive (also compared to other JW Marriotts).

6

Suzanne

Jul 5, 2023

·

Stayed 2 nights

This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.

6

Lisa

Nov 16, 2025

·

Stayed 1 night

When I booked my room I saw no mention of having to sign up for breakfast

10

Laurie

Mar 10, 2025

·

Stayed 2 nights

Attentive and friendly staff, very clean rooms, and hotel food was delicious!! Meeting rooms were excellent for our conference!

6

Christine

Jul 14, 2025

·

Stayed 3 nights

Plumbing problem. No microwave. Room service order screwed up 3x. Bathroom too too small. Pool towel not much bigger than kitchen towels. No free WiFi. No free breakfast buffet. Breakfast buffet not much better than free buffets at other hotels. Wouldn’t stay again.

8

Michael

Aug 29, 2023

·

Stayed 1 night

The stay was nice. $25 for a Buffett breakfast for one seemed a little higher to me

10

Pamela

Apr 27, 2025

·

Stayed 2 nights

Typical Marriott quality stay, nice. Staff took away breakfast a bit too soon on one of the days of our conference. However, we stayed a few scant minutes over in a ballroom the previous night so I guess it was perhaps retaliatory or staff was not prepared for the event next door to us. Either way, we may book again. All of our midwestern state guest were pleased

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AI-generated summary based on recent guest reviews

Month	Average price
January	$190
February	$190
March	$181
April	$213
May	$225
June	$277
July	$266
August	$243
September	$257
October	$250
November	$213
December	$190

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $531	17 $487	18 $467	19 $305
20 $195	21 $429	22 $496	23 $496	24 $281	25 $281	26 $281
27 $279	28 $277	29 $596	30 $446

Su	Mo	Tu	We	Th	Fr	Sa
				1 $375	2 $253	3 $243
4 $234	5 $347	6 $506	7 $456	8 $290	9 $299	10 $300
11 $196	12 $267	13 $527	14 $446	15 $271	16 $318	17 $224
18 $168	19 $347	20 $447	21 $426	22 $271	23 $486	24 $224
25 $168	26 $228	27 $437	28 $436	29 $224	30 $178	31 $177

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Chicago Marriott Naperville

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Prices for upcoming dates