Hilton Garden Inn Chicago Downtown/Magnificent Mile

This was so convenient to all of the places we went to !!

This hotel wasn’t terrible but wasn’t great. We only stay at Hilton Gardens and have always had great experiences but this one was different. The bed we had, not only was it practically on the floor, the box spring was also broken and had us slanting in towards the middle. In the bathroom, there was many different things that were broken. To top things off when waiting for the elevator, we encountered cockroaches. One big plus is the location. Being right next to the red line makes it super easy to get anywhere we wanted.

The hand soap and shampoo was empty but I was able to get refills as soon as I asked for it. Location is perfect. Staff let me leave my stuff at front desk since my transportation didn’t leave until 4:50pm.

Room was clean and nice. Had to wait to check in. Elevators were slow

First get there to check in and on this app, I asked for a roll away bed. States it’s free but had to pay 35$ once I was checking in. Get in the room, pull the covers down and a Crunchy Cheeto flies out of the sheets. There was probably 20 or more between the mattress and the wood side board. Leave the next day and about 12am get a text for 6$. Called immediately and was told the housekeeper put down we drank the water in the room. WE DID NOT. I’m not paying 3$ for an off brand in a tiny bottle. Was told I had to call back and speak to a manager. So be careful you aren’t getting extra charges!!