Chicago Athletic Association, part of Hyatt

Great public spaces

I was upset that the elevators were not working and it took a long to get to my room and the lobby. I would have appreciated communication about this ahead of time and would have switched hotels. Apparently it had been an issue for at least two weeks. The staff were amazing. The rooms were dark and small.

the only issue i have with this hotel, my favorite in Chicago, is the elevators take a long time when you are in the back tower. front tower is preferred

What a charming hotel! We loved playing a boar game in the Game Room before our dinner at the rooftop Restraunt Cindy’s! Such a great location, so close to Millenium station and the Fine Arts building. We came in to see a tapping of Wait Wait Don’t Tell me and had an absolutely fabulous time in the city.

Beautiful hotel with great staff (very accommodating and pleasant) and several fun dining options. Interiors are fantastic. Gym is well equipped. It can get a bit crowded in the bars during the weekend, but the energy is nice.

The location was steps from the Bean and the Art Institute of Chicago, and a short bus ride to the Field Museum, aquarium and planetarium. The service was top notch, from Osay in the lobby to Angie in housekeeping to Philippe in In-Room Dining. Staff always had a smile on their face. There was a range of in-room dining options to pick from and all were delicious. Highly recommend the Home Plate or Belgian waffles for breakfast. And don’t forget their French press coffee!! The gym was clean with multiple machines and weight training areas. We didn’t check out any other area at the gym. Cindy’s Rooftop is beautiful and worth a visit. We only did drinks and dessert. There are non-alcoholic options that were tasty. The porcini cheesecake topped with goat cheese ice cream was out of this world good. And yes, there are candied porcini mushrooms on top. We stayed in the Junior Suite which was spacious for the two of us. The double beds were comfy. The seating area was inviting so we spent a lot of time there. The bathroom was pretty. Loved the floor tiles. The things that we didn’t like: Mini fridge stocked with drinks didn’t fit leftovers. No ice bucket/machine or silverware - have to call in room dining The room was always too warm regardless of thermostat. They brought us a fan. Not enough hooks or shelving in bathroom to hang towels/clothes or put toiletries. No shower curtain so water got everywhere when we showered. Looking forward to coming back soon!

Beautiful property- great location. Lots of dining options on site. Excellent game room. Cindy’s rooftop is beautiful and great food. Helpful staff. Site lists vallet availability- didn’t see anyone to take car when we arrived. This might be intimidating for tourists as there isn’t a driveway and Michigan Avenue is quite a busy street. Use SpotHero for much cheaper parking very close by.

Our experience at this hotel was marvelous. So much attention to the history of the building, and the staff all shared a real appreciation and love for the place. I felt like I was in Europe, where everything matters, not just how things LOOK. From the old tiles, to the glass panels, the filagree on the iron railings, the furnishings, it was just all so quiet, clean and relaxed, with great choices for places to it right in house. I would not want to stay anywhere else in Chicago! The only drawback for some might be that they didn't seem to have a business room with computers and printers, which is handy for checking in with airlines or printing off boarding passes. However, they happily took care of doing this for me at the front desk. GREAT place!

It was a very nice and fun property. Loved the game room.

This hotel is one of a kind. Three nights were not enough for us to explore the mysteries and charms this hotel had to offer. We had a great fun with our two kids at GAME ROOM playing chess, ski ball, and other games. Drawing room is phenomenal. Looking at the snowflakes from the beautiful window seat in the morning is unforgettable. The only downside is it's exploding with people every night. You can't expect serene relaxing vibe from this hotel especially during holiday season. If you like to hang out among the crowd in festive vibe, this hotel is for you.

The hotel was in a great area but did not appreciate leaving with spider bites all over my arm

We stayed at CAA several years ago and it was exceptional. This past stay was ok-best part was early check in . We had a water leak from shower under glass partition and had to use all our towels to dry floor. We left our room 6/21 at 10am and returned approximately 4pm expecting room restocked with dry-clean towels and trash removal. This was not the case. We called for more towels and received them, but were in room so we couldn’t get it cleaned. For such a “nice “ hotel this was disappointing.

The hotel room was spotless. The front desk employees were very courteous and helpful. The location was excellent. I had an excellent stay.

All of the staff were wonderful (valet parking, bellhops, front desk, waitstaff, etc.). The property was lovely and the room was clean, comfortable, and well-designed. Definitely would visit again.

Awesome location, beautiful inside, great activities as well. Though, I was not impressed with the cleanliness or attention to detail of the room. Our mini fridge had multiple opened drinks and bottles in it that were missed by the cleaning team. The rooms are also extremely hot and uncomfortable in the winter. If you’re going to have a central location in downtown close to everything with a little bit of history, I highly recommend. Otherwise I’d stay somewhere else.

Rooms small but clean.

I loved staying here. The rooms was very clean, the hotel was very clean, great location, right in front of the Bean, lots of shops around, and much more. Definitely recommend staying here or any business or vacation stays.

The hot and cold on the shower handle is reversed. There’s a random roll of toilet paper on the ground. The windowsill is dusty. The game room and Cindy’s rooftop bar is great.

With a great location and a knowledgeable and friendly staff this was an excellent three night stay. Hotel was clean and accommodating. I really couldn’t have asked for more. I highly recommend. The only thing I didn’t like was my shower had two shower heads and no door and the two rolled up towels that were placed at the bottom edge didn’t really cut it and my bathroom floor was very wet despite my best efforts.

Place was clean . Staff were lovely . Easy access to everything

Fantastic location, directly across from Millennium Park with plenty of dining options nearby. Check-in and check-out were smooth and easy. However, the room was very dark, and the overall ambiance of the hotel was quite dark, with its dark wood paneling and low lighting. It had a bit of a speakeasy vibe.

The gameroom was so much fun! Rooms were stunning and so comfortable. Fantastic location. Would have preferred being able to adjust the temperature in the room from a/c to heat ourselves rather than that being dictated by the hotel. We arrived after a cold day and it was warm in our room, but because the system was on heat we couldn't cool down the room enough to our liking even with the windows open and a fan.

Rooms small but clean.

Beautiful historic old building, with significant attention paid to historical preservation in conversion to hotel. Quiet, relaxing atmosphere in lobby and contiguous rooms. The advertised “view of Millennium Park” was exaggerated, actually only possible if one kneels on the sofa and cranes your neck. Shower is problematic as the glass enclosure leaks, creating a huge puddle extending across the entire room to the toilet. It took 5 large bath towers to sop it up. Otherwise we had a pleasant stay.

I booked this hotel for our 10 year Anniversary visit and decided to pay to upgrade our room to a room with a view of Millennium Park. However, when we checked in and got to our room, I was very disappointed in the view I actually got. The room, on the 5th floor, was obstructed by the architectural designs outside of our windows, therefore, not having the view I had hoped for and the one I had paid for. Since this was around 7:00 on Christmas day, I decided not to go to the front desk to request a room change as we had already started to unpack our stuff. It was just disappointing that the pictures that are shown on the website that obviously has a full view of Millennium Park are not what we got, especially after paying for the upgraded room. We would like to come back and stay again, but not sure we would. A big part of my decision to stay at this hotel was for the view. We come to the city 3-4 times a year and have always stayed closer to Water Tower Place. This is the first time we stayed near Millennium Park and we did so for the proximity to the shows we were attending and also for the view especially during Christmas. Again, just very disappointed with what we got.

great hotel with strong history vibe and post industrial style room interior . great location that closes to a lot of major destinations. But for the size and facing of the room(basically looking at the other back of building about 20’ of distance), I think it’s overpriced.

Simply could not sleep due to the train tracks

This is definitely a 3 star hotel. The rooms were very hot & muggy with hardly any light (the windows open to a very narrow alleyway). In-room thermostat does not work and was stuck at 71 degrees our entire visit. Accommodations were cramped, bed was hard, elevator took between 7-10 minutes to be called which made us late two days in a row. The common areas are very nice, but I will not stay here again.

I absolutely love the ambiance of this historical hotel. There is so much do do, between the game room, delicious dining at the Cherry Circle room, several unique bars in the facility including Cindy’s rooftop bar overlooking Millennium Park. My only disappointment was paying extra to overlook Millenium Park, only to find out that the windows were blocked by the trim on the outside of the building.

I wanted to love it. The hotel is absolutely gorgeous with awesome historical detail. The hotel and room were both very clean. The location couldn’t be better, extremely walkable to many tourist attractions and restaurants. The disappointing part was the room. The bed and pillows were bad quality, very uncomfortable. I would expect a lot more for the price of the room. In addition, on Friday night the house music from the bar downstairs kept us up until midnight. Above our room was a basketball court with pounding basketball noise periodically throughout the night. Lastly, the man seemingly in charge of valet was very rude and disrespectful. He addressed me and when I started to speak, he scoffed and said “nevermind, I’ll talk to him”. I don’t appreciate sexism. He made it very obvious. This hotel is stunning and some of the staff were exceptional. All that being said, I would visit again but not stay. I expect a lot more from a place like this. So many missed opportunities for good service but mostly disappointing was the inability to sleep from the horrible bed and noise. It’s a reasonable expectation to be able to sleep comfortably in a nice hotel as such.

The valet parking makes it easy to get in/out of the hotel area without stress. $79 a night is expensive but worth it to us. The customer service is top notch and everyone is friendly and professional. The room was clean and well kept. Bed comfortable. The only problem was that our mini fridge wasn’t working. When I notified the front desk, they apologized and refunded the $30 resort fee without me asking for it.

Great physical location. Staff in game room and customer service very rude.

All of the staff were wonderful (valet parking, bellhops, front desk, waitstaff, etc.). The property was lovely and the room was clean, comfortable, and well-designed. Definitely would visit again.

Front desk and Lobby bar employees were all heads down on their phones when we approached. Did not greet us for about 15 seconds while we stood at desk or bar. Worst I’ve ever seen.

During the day this hotel feels like a packed coffee shop and in the evening it takes the vibe of a college frat house. The checking process was a disaster because concierge could not locate our reservations. We were literally charged again for the rooms we had already prepaid and at a more expensive rate. When we got to our rooms, the shower heads and water pressure had issues. The hotel staff was rude and, in one instance, racist. For example, I asked one employee who came to fix the shower head in our room if they could also fix the shower head in my parent’s room and he completely ignored me as if I did not exist or had spoken to him. I was completely baffled. Also, my sister’s room got unbearably hot and they could not adjust the thermostat or open the windows. It got so bad that they had to change rooms in the middle of the night. My brother-in-law also got food poisoning from eating the pork chop at the hotel restaurant. I asked for a late check out at 1pm and it was granted to me by concierge. Five minutes later a manager (Darius) came to tell me that concierge had made a mistake and they could not grant me the late checkout because the hotel was sold out. They were not sold out. Cherry on top, I was illegally detained by security for for two hours when checking out despite my reservation being prepaid. Being illegally detained for over an hour is the most worst and most humiliating experience I have ever had at a hotel. I will never again stay at this hotel.

Overly crowded common areas. Staff left our room door unlocked and ajar after cleaning and had been left like that for several hours. Charged amenity fees that were not disclosed in original booking. Overall left very unsatisfied and wish I had stayed somewhere else. Very un-relaxing and disappointing experience.

With a great location and a knowledgeable and friendly staff this was an excellent three night stay. Hotel was clean and accommodating. I really couldn’t have asked for more. I highly recommend. The only thing I didn’t like was my shower had two shower heads and no door and the two rolled up towels that were placed at the bottom edge didn’t really cut it and my bathroom floor was very wet despite my best efforts.

Front desk staff were wonderful, as was everyone we encountered. This is a great property and we enjoyed many of its features. Would highly recommend.

The property had so many places to eat and have fun at! We felt like we didn’t even need to leave! Dave was fantastic on showing us around the hotel and his recommendations were so helpful! We will be back! I didn’t even tell the front desk lady it was my birthday and she recognized it all on her own and gave us free drink coupons to celebrate. The staff was absolutely amazing

Unfortunately, our room wasn’t ready at check in (3.30pm) so we had to wait around an hour. Not great when travelling with a small tired 4yr old. Beds were really small Service in bar slow

The Chicago Athletic Association is incredible. The hotel itself has so many things to do that you could honestly spend the entire night exploring inside the building and never get bored. The structure of the hotel itself is beautifully built, unique, and fascinating. The staff was friendly, welcoming, and professional. The location is right across the street from Millennium Park and the lake is just beyond that. It's a great location and a great hotel. We had a wonderful time and would love to return!!

The hotel is beautiful, the location is perfect, and the staff were fantastic. I would definitely stay in this hotel again when I return to Chicago.

Great location

Fantastic place to stay….close to the lake, shopping and dining.

Great hotel, the staff were very friendly, Cindy’s had a great view

Historic property in the heart of modern Chicago - character with convenience!

I loved staying here. The rooms was very clean, the hotel was very clean, great location, right in front of the Bean, lots of shops around, and much more. Definitely recommend staying here or any business or vacation stays.

Incredible location for the art museum and millennium park! Beautiful hotel with very friendly and welcoming staff. Highly recommend

An incredible hotel space. So many different areas, beautiful architecture and aesthetics, and location is 10/10

Will be back. Great location and the hotel is great!

The room was beautifully appointed, large, and comfortable (mini fridge, hotpot for coffee/tea, no microwave). High ceiling and windows. The public areas are magnificent evocations of grand 1920s style. The restaurants were all excellent and the bar in the Cherry Circle Room is exceptional. Staff all helpful and pleasant. Location perfect if your plans include Millennium Park, Art Institute, or Chicago Symphony.

Was disappointed that most of the restaurants were reserved for outside guests. Didn't seem like anyone was interested in serving hotel guests.

I wanted to love this hotel but it was difficult. The vibe was one of a bygone era and is really charming. While it was a bit difficult to find the guest room elevators, we found our room reasonable. The bed was comfortable and bathroom adequate. All in all pleasant. We had breakfast included with our stay and this turned into a mess. The drawing room was supposed to offer table service but instead we had to order at a counter. No big deal but the menu was limited. So we then went to the restaurant which was 1/3 full at 9:45 on a Sunday morning and was told there was a 45 minute wait because of a 'photoshoot.' Really. Ultimately we ordered our breakfast to go from the restaurant, carried it back to the drawing room and ate it there. Yes, we figured it out but this is a 4 star hotel and this level of ciaos is really unpleasant, when it comes to offering breakfast. For $400+ a night they need to do better.

Super unique hotel with gorgeous architecture. The bars and restaurants were fantastic and the view from Cindy's rooftop were amazing. The rooms are well-appointed and good sized. I'm very picky about my bed and it was comfy! Staff were so friendly and helpful. We loved the location and its walkable to Millenium Park, Lake Michigan, Riverwalk, Art Institute, train station and tons of restaurants and bars.

Room was average. View of the HVAC was less than impressive. Room alcohol and drink prices on the rooftop were more than Las Vegas. Not a good value. Nice old building with character but not worth the high price to me.

Wonderful location, comfortable and clean room, nice common areas and rooftop bar/restaurant.

An incredible hotel space. So many different areas, beautiful architecture and aesthetics, and location is 10/10

The atmosphere was beautiful, the rooms clean and comfortable and the service very good. The valet went out of his way to assist us when we arrived from out of town and was very friendly, helpful and welcoming. The only downside to our experience was we chose to eat at The Cherry Circle Room. While this restaurant is inside the hotel it is NOT affiliated with the hotel. The service was beyond horrible, the food ordinary to bad and the menu overpriced even by Chicago standards. 2 of our entrees arrived 15 minutes before the other 2 entrees. The waiter was rude and inattentive and seemed angry that this was a problem. When the delayed entrees arrived one was nearly raw (it was fish). The waiter was nowhere to be found. When he finally appeared he was again put off and angry. In the end when we asked for the bill he slammed it on the table without a word and stormed off. In closing The Chicago Athletic Club was wonderful. The Cherry Circle Room was appalling.

The facility is gorgeous. The room service is rubbish and cost a fortune.

The hotel was beautiful, the games room was fun, the restaurants were lovely and the staff were very friendly and helpful.