Name: Sheraton West Des Moines
Address: 1800 50th Street, Des Moines, Iowa, United States of America, Des Moines, Iowa, US
Price range: $103–$213 per night
Rating: 8.35

What guests think

At Sheraton West Des Moines, travelers frequently praise the friendly staff, convenient location near I‑80/I‑35, and an appealing lobby with waterfall, while many also note clean, generally comfortable rooms that are often quiet and spacious.

Common drawbacks include paid parking and charged Wi‑Fi, slow or crowded elevators during tournaments, and occasional noise. Several guests report aging or inconsistent room maintenance (AC or toilets, small TVs), intermittent housekeeping, and pool issues, plus the lack of a hot tub. Expect a convenient stay with welcoming service and solid rooms, but budget for extras and variable busy‑period logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive lobby with a waterfall, and the on‑site bar and restaurant are popular. Recurring issues include paid parking (sometimes via an app), slow or crowded elevators when busy, pool closures or dirty water, no hot tub, and occasional broken ice machines.

Related guest reviews

4

Brian

May 18, 2025

·

Stayed 1 night

The shower was terrible. The pools water was horribly out of balance-absolute lack of attention. No hot tub??? Will not book this hotel in the future.

2

Carla

Jul 2, 2025

·

Stayed 5 nights

We've stayed at this property before and liked the location and ease of use when we're in Des Moines. This 5 night stay will be our last at this property. Upon check-in, we found out there was now a $10/night parking fee. In West Des Moines. In an unsecured, uncovered lot. That we had to pay ourselves via a 3rd party. Absolutely unacceptable. I asked about cancelling our reservation and was told there was a 48 hour policy, so we decided to stay. The shower head in our room (807) was broken. I reported it. Never fixed. We set the thermostat to 60. I doubt the room ever got below 70. Des Moines was in the middle of a heat wave, but the pool was "Closed For Maintenance" for at least half of our stay. When I checked out at 10:45am Saturday 6/28 there was only one person working the desk. I waited for 15 minutes to check out to make it clear our visit had been less than pleasant. The clerk said "I'm sorry to hear that" and nothing else. There was still a line when I left. I've stayed in Motel 6's with exponentially greater focus on customer care and satisfaction. I don't know what's happened to this property, but it poisoned my opinion of it and definitely soured my overall opinion of Sheraton and Marriott in general. Please turn it into a Spirit Halloween store and be done with it.

10

Amy

Aug 9, 2025

·

Stayed 2 nights

The elevators were slow. Other than that great experience. The Waterfall restaurant was convenient and delicious!

10

Jamie

Jul 15, 2024

·

Stayed 2 nights

Very clean. Slow elevator when busy but not a huge deal.

6

Diana

May 24, 2025

·

Stayed 2 nights

Room was clean. Housekeeping came around in the morning offering more towels if needed. They have big bottles of shampoo, conditioner, body wash, lotion and hand wash. How sanitary is reusing bottles between your clientele? I thought it was rather gross and the body wash and shampoo was watered down. I know watered down products when I see them! Very few of the ice machines were working and was very frustrating to traipse all over looking for a working ice machine! They tried charging me a $10 parking fee, and I didn’t even drive!! They did remove it from my bill, after I complained. It wasn’t worth the extra money to stay at this hotel. I’ll find a cheaper place with working ice machines!!

10

Kimberly

Sep 29, 2025

·

Stayed 1 night

We love the bar and restaurant area!

10

STEVI

Dec 22, 2024

·

Stayed 1 night

Stayed for one night with kids before my son was shipping off for boot camp. Hotel is beautiful. Gym and pool area are nice, unfortunately no hot tub. Chose this hotel as that is where the recruits were staying and it allowed the kids a little more time with their brother before he left. Beds were comfortable and the shower had good water pressure. Restaurant inside of the hotel. Breakfast was amazing, Buffet style dining with a wide varitey of options to choose from. Would absolutely stay again.

6

Ken

Jun 2, 2025

·

Stayed 1 night

The hotel charges for parking, even though the parking lot is very large. Worse, you have to pay for the parking through a third-party app, which is a big hassle. Stop nickel and diming your guests!

4

Douglas

Jul 16, 2024

·

Stayed 1 night

This is a 4 star hotel with 1 star service. The star in this case is the 1 employee dealing with a constant mob of people. 1 person at the front desk. One. This is a 10 story hotel. There are only two elevators that service the ENTIRE hotel. They are fine, fancy, glass affairs that are oddly shaped and barely accomodate a baggage cart. At the ground floor there is a constant press of humanity vying for position in line to gain entry to the next elevator to reach ground. The area that the fancy, sloth speed elevators are located is extremely cramped and bottle-necked. It allows little room for people to exit the elevators due to the press of humanity and limited space. The wait to get on an elevator during normal hours was way too long and a constant common complaint among other people staying at the hotel. I am a senior citizen. I called guest services and asked for 2 extra bath towels. This fancy hotel provides 3 to a room. I was answered with, "well it might take a minute to get those to you but if you come down to the front desk I can hand them to you." Ok I said. I made the trek down, only to be ignored because the single employee there had 150 people in line in front of her. I made the trek back upstairs to my room. I called \'guest services\' again with the same request for 2 towels and received the same spiel. I told them I could wait for them because I had all night. The towels never arrived. They are woefully understaffed. I\'d like a refund and an apology.

10

Siobhan

Sep 19, 2025

·

Stayed 1 night

Loved the falling water.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe clean rooms and public areas. Others report musty odors, dirty showers or linens, and missed or infrequent housekeeping, indicating inconsistent standards.

Related guest reviews

6

Trishia

Apr 28, 2025

·

Stayed 1 night

The room was really stuffy and had a little bit of a musty smell. There was some hair left in the shower stall from the previous tenants. The staff were friendly. The hotel was booked with a lot of families, so everything was extra loud.

4

William

Aug 16, 2023

·

Stayed 1 night

My room was a dump. Carpet was stained , bed was not made properly.

10

Melissa

Jun 4, 2025

·

Stayed 1 night

Nice hotel, clean and comfortable

8

Kevin or Tracy

Dec 13, 2025

·

Stayed 1 night

Clean rooms, friendly staff. All seemed to be happy and cheerful to be at work helping people enjoy their stay.

4

Amy

Jul 2, 2023

·

Stayed 1 night

Room was terrible. Shower was dirty. Sheets were on inside out, which makes me think they didnt clean them, they just flipped them over . I would never stay here again.

8

Diane

Sep 18, 2025

·

Stayed 1 night

Great property other than our room had an unpleasant musty smell.

10

Sean

Jun 8, 2025

·

Stayed 1 night

The West Des Moines Sheraton was an excellent hotel. The room was very clean, well kept, everything worked, and the staff was very friendly and helpful.

6

Amy

Sep 16, 2024

·

Stayed 1 night

Our room had black mold on the ceiling and the air conditioning didn’t work. Definitely out dated and room was not in good condition

6

Kelli L

Feb 20, 2024

·

Stayed 1 night

When we checked in and arrived to our room, it had not been cleaned. There was a beer box stuffed with trash, dirty towels, and the bedding hadn't been changed. The friendly front desk worker did provide us with free breakfast buffet vouchers and sent someone up with clean towels and bedding. Also, there was a fundraiser event going on and we could hear the music and feel the bass in our room until 11pm. The breakfast was good and the pool/workout area was nice.

10

Darron

Dec 9, 2025

·

Stayed 1 night

The room was very clean and staff was nice and helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many quiet stays. Several note dated decor and maintenance problems (weak AC, toilet or plumbing issues, small TVs), plus paid or unreliable Wi‑Fi and occasional noise during large youth sports events.

Related guest reviews

10

Helen

Jun 10, 2025

·

Stayed 2 nights

The room was comfortable and quiet. There is only one pair of elevators and we stayed at the hotel during a baseball tournament.

8

Roland

Sep 25, 2023

·

Stayed 3 nights

West Des Moines is the area of town to stay when visiting Des Moines. PSA, dont click on the $5.99/day internet - I did, it didn't work, so I tried again, still didn't work, so I gave up and accessed the internet on my phone hotspot. Was still charged $5.99, twice for the same day, for internet I couldn't and didn't access.

8

Michelle

Apr 1, 2025

·

Stayed 1 night

The beds and bedding were very comfortable and the room was very quiet. The view from my room was that of a rooftop with AC units, but I wasn’t there for the view. Water took a long time to heat up, but I would definitely stay again.

2

McKenna

Mar 3, 2024

·

First we had got there and had multiple issues with the toilet. Had to flush it repeatedly for it to actually go down. We had a couple guests we hadn’t seen in awhile coming to stay with us and they also had a baby. it was extremely hot in the room. Even when we turned the ac to 60 degrees it didn’t work at all. At check out when we went to talk to them they said people had been asking for fans and we could’ve asked but We paid 200$ for the hotel and didn’t know we’d even have to ask for a fan and thought the air would work. Our guests couldn’t even stand to stay in our room and they ended up leaving the next day 6-7am and we also packed and decided to leave shortly after. When packing up we checked under the bed for anything to make sure we didn’t leave anything and we found a dip chew pouch and a marijuana vape which like I stated we had a baby with us who is crawling luckily he didn’t find that. Another thing the pool was full at almost all times and was very dirty and had cold water but the pool room was extremely hot as well. Overall not a good experience my guests and I left way earlier then we expected to and wished. I wish the experience was better. I would like to be compensated or my money back.

8

Melanie A

Nov 11, 2024

·

Stayed 1 night

Decent hotel. A bit overpriced. The lobby and restaurant looked nice but the rooms were definitely dated and in need of upgrades.

4

Alan

Apr 26, 2025

·

Stayed 3 nights

The mattress was broken. Nothing was included for the $250 a night fee.

8

Erin

Nov 13, 2023

·

Stayed 1 night

Check in was prompt, room was clean. Couldn’t connect to Wi-Fi, which may have been an issue on my computer but if you are looking to do some work, that may be an issue.

10

Matheus

Dec 26, 2025

·

Stayed 1 night

Arrived late Christmas Eve, staff was extremely nice! Always love staying at WDM Sheraton, very private and close to everything. Right off of I-80 and I-35 so can access everything. Room was very large and spacious. Appreciate the fridge, microwave and comfy bed. Loved it.

4

Sean

Apr 15, 2024

·

Stayed 1 night

Air conditioning wasn’t working very good which made sleeping there miserable. Definitely outdated in the room itself. The holder on the wall for the shampoo/conditioner/body wash was broken off the wall but some of the plastic from it was still stuck to the wall. Water pressure also sucked.

6

Kristina

Nov 19, 2024

·

Stayed 1 night

My bed had a pot hole size divot that made it so hard to sleep in. I was awake for 4 hours trying to get comfortable but it kept making my body fall towards it

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful, with management sometimes making things right. Noted issues include understaffing and long lines, occasional billing errors or double charges, and some check‑in or responsiveness problems.

Related guest reviews

2

Valentina

Jul 12, 2024

·

Stayed 1 night

Everything was great until I looked at my credit card statement a day after I e stayed at the hotel and found out that I was charged twice (once by Orbitz and once by the hotel) for one of the two rooms I booked through Orbitz. It is impossible to get a live person to discuss. I’ve contacted the hotel a couple of times by phone and I was transferred to a voice mail to leave detailed information and wait for a callback within 24 hours; I’ve also emailed the person supposed to be in charge with billing and 4 days later received no response.

10

Stacy

Nov 12, 2023

·

Stayed 1 night

Our stay started off bumpy but was quickly handles and management made it right! Was given a different room with NO issues and free breakfast for the hassle of moving rooms due to cleanliness of the room.

10

Jeanne

Dec 5, 2024

·

Stayed 2 nights

Great staff, friendly and welcoming!

6

Shelly

Jul 16, 2024

·

Stayed 1 night

kids baseball tournament in town parent allowing kids to run wild so loud and kids running the hallways 10 story hotel and kids playing on elevators so it was a 5 minute wait to get off or up to the 9th floor Not enough hotel staff front desk/security for the business volume!

8

Sue

Jan 15, 2025

·

Stayed 1 night

A nice welcome and lobby is beautiful. Rooms are nice, beds and shower head is amazing. Had an issue with bartender but manager agreed took care of us and next bartender was amazing! Awesome breakfast. Thank you

4

deveri a

Aug 25, 2025

·

Stayed 4 nights

The hotel is beautiful. I was denied checkin due to a conflict between hotels com and the property.

4

Lana

Jun 1, 2023

·

Stayed 1 night

It was a nice stay, but double charged me. Normally I don't leave reviews like this, but I'm pissed. They said they had no record of me paying cash for my room, um look at the cameras duh. Then next day they charged my card a 155.68 dollars when I already paid and still haven't refunded me. They were hoping I'd hang up while being put on hold for 20 mins talking to the same person like are you serious? I just want my 155 back it's not that hard.

10

Matheus

Dec 26, 2025

·

Stayed 1 night

Arrived late Christmas Eve, staff was extremely nice! Always love staying at WDM Sheraton, very private and close to everything. Right off of I-80 and I-35 so can access everything. Room was very large and spacious. Appreciate the fridge, microwave and comfy bed. Loved it.

4

Douglas

Jul 16, 2024

·

Stayed 1 night

This is a 4 star hotel with 1 star service. The star in this case is the 1 employee dealing with a constant mob of people. 1 person at the front desk. One. This is a 10 story hotel. There are only two elevators that service the ENTIRE hotel. They are fine, fancy, glass affairs that are oddly shaped and barely accomodate a baggage cart. At the ground floor there is a constant press of humanity vying for position in line to gain entry to the next elevator to reach ground. The area that the fancy, sloth speed elevators are located is extremely cramped and bottle-necked. It allows little room for people to exit the elevators due to the press of humanity and limited space. The wait to get on an elevator during normal hours was way too long and a constant common complaint among other people staying at the hotel. I am a senior citizen. I called guest services and asked for 2 extra bath towels. This fancy hotel provides 3 to a room. I was answered with, "well it might take a minute to get those to you but if you come down to the front desk I can hand them to you." Ok I said. I made the trek down, only to be ignored because the single employee there had 150 people in line in front of her. I made the trek back upstairs to my room. I called \'guest services\' again with the same request for 2 towels and received the same spiel. I told them I could wait for them because I had all night. The towels never arrived. They are woefully understaffed. I\'d like a refund and an apology.

10

Ryan

May 17, 2024

·

Stayed 1 night

Staff was amazing. Helpful and courteous. We dealt with 4 different people at the front desk and every one of them did an amazing job.

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AI-generated summary based on recent guest reviews

Location

Convenient West Des Moines setting close to interstates, dining, and shopping, and easy to find. A few note area or on‑site construction affecting access.

Related guest reviews

10

Jennifer

Mar 31, 2025

·

Stayed 2 nights

We stayed at the Sheraton West Des Moines for a convention. Everything was convenient and close. All the staff were very nice.

10

Gary

Jun 19, 2024

·

Stayed 2 nights

This was a convienent location for us. Enjoyed the outdoor space provided.

10

Richard

Aug 9, 2025

·

Stayed 1 night

Nice location

10

Randal

Jun 30, 2025

·

Stayed 1 night

The construction in the area made it somewhat difficult to get there. However, once we arrived,,everything was great. Nice friendly staff made our stay a pleasure.

10

Nathan

Dec 26, 2022

·

Stayed 1 night

We stated her during the holidays on our way home. We have stayed her several times before. It is a nice hotel. Close to several food options. Also near the highway.

10

Paige

Feb 18, 2023

·

Stayed 1 night

Very easy to find

10

Matheus

Dec 26, 2025

·

Stayed 1 night

Arrived late Christmas Eve, staff was extremely nice! Always love staying at WDM Sheraton, very private and close to everything. Right off of I-80 and I-35 so can access everything. Room was very large and spacious. Appreciate the fridge, microwave and comfy bed. Loved it.

10

Libby

Aug 17, 2025

·

Stayed 2 nights

Close to shopping and dining and easy access to interstate

10

Karen

Aug 10, 2025

·

Stayed 1 night

Close and easy to get to.

10

Amy

Dec 23, 2024

·

Stayed 1 night

Perfect area for proximity of all activities in Des Moines

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AI-generated summary based on recent guest reviews

Dining

The on‑site bar and restaurant get good feedback, and the breakfast buffet is often praised for quality. Breakfast is not included and can feel expensive, with occasional staffing strains during tournaments.

Related guest reviews

8

Melodie

Jul 12, 2023

·

Stayed 2 nights

It would be better if there was a free breakfast. Breakfast too expensive, especially for children.

10

James

May 24, 2025

·

Stayed 1 night

Great bartenders especially Heather. Room was clean and quiet.

10

Amy

Aug 9, 2025

·

Stayed 2 nights

The elevators were slow. Other than that great experience. The Waterfall restaurant was convenient and delicious!

8

Monty

Jun 8, 2025

·

Stayed 1 night

I have mixed feelings about this hotel. I really didn't like to pay for parking. It's understandable when it is in a congested downtown area. This is not. And breakfast is pricey (I heard it is good though) so we skipped it. I am just so used to having a pretty good free breakfast at hotels at this price level. And no free Wi-fi wasn't great. That said, the room was quite large for the price and the staff was super helpful. Room and property were very clean and inviting. So, overall, I do recommend this hotel, just know that it comes with a few added costs.

8

Sue

Jan 15, 2025

·

Stayed 1 night

A nice welcome and lobby is beautiful. Rooms are nice, beds and shower head is amazing. Had an issue with bartender but manager agreed took care of us and next bartender was amazing! Awesome breakfast. Thank you

10

Kimberly

Sep 29, 2025

·

Stayed 1 night

We love the bar and restaurant area!

10

STEVI

Dec 22, 2024

·

Stayed 1 night

Stayed for one night with kids before my son was shipping off for boot camp. Hotel is beautiful. Gym and pool area are nice, unfortunately no hot tub. Chose this hotel as that is where the recruits were staying and it allowed the kids a little more time with their brother before he left. Beds were comfortable and the shower had good water pressure. Restaurant inside of the hotel. Breakfast was amazing, Buffet style dining with a wide varitey of options to choose from. Would absolutely stay again.

6

Jo

Nov 19, 2024

·

Stayed 1 night

Lobby was beautiful with waterfall etc. I thought it could have included a breakfast since the small buffet cost $15

10

AJ

Apr 20, 2023

·

Stayed 2 nights

Breakfast Buffet was great!! Plenty of Parking!! Elevators were full all day all weekend but multiple events in area!!

8

Angela

Apr 8, 2025

·

Stayed 1 night

Breakfast should be included

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AI-generated summary based on recent guest reviews

Month	Average price
January	$114
February	$125
March	$120
April	$141
May	$142
June	$149
July	$154
August	$178
September	$129
October	$144
November	$114
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $148	10 $127	11 $136	12 $136
13 $103	14 $111	15 $127	16 $134	17 $126	18 $157	19 $162
20 $110	21 $118	22 $148	23 $148	24 $139	25 $186	26 $166
27 $111	28 $118	29 $158	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $186	3 $176
4 $120	5 $142	6 $151	7 $134	8 $148	9 $167	10 $186
11 $108	12 $157	13 $213	14 $195	15 $142	16 $161	17 $180
18 $107	19 $123	20 $159	21 $151	22 $141	23 $153	24 $186
25 $139	26 $140	27 $159	28 $157	29 $142	30 $186	31 $142

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton West Des Moines

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