Name: Extended Stay America Select Suites - Des Moines - West Des Moines
Address: 2701 Westown Pkwy, Des Moines, Iowa, United States of America, Des Moines, Iowa, US
Rating: 7.6

What guests think

At Extended Stay America Select Suites - Des Moines - West Des Moines, reviews highlight a mix of clean suites with kitchens alongside dated rooms, limited amenities, inconsistent housekeeping, and policies that charge extra for basics such as cookware, linens, and towels.

Service feedback is mixed: many note friendly, helpful staff, while others experienced rudeness, unattended desks, after-hours delays, and poor handling of issues like key problems or special requests. Several reviews mention strong odors, noisy hallways, and the presence of long-term residents, which affected comfort for some. Location is convenient to shopping and restaurants, but the included breakfast is very minimal grab-and-go. Expect a basic stay with clear trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room kitchens are common but usually come empty; many guests report needing to pay extra for dishes and cookware. Other amenities feel limited, with mentions of a closed or very basic gym and no ice machine.

Related guest reviews

4

Sherane

May 5, 2025

·

Stayed 1 night

This hotel is misrepresented in the app. Rented this unit studying full kitchen however there were no dishes, pots pans glasses silverware nothing. If you want it plate paper plates anything you have to purchase them from the front desk in a package. Or go to another store and buy your own. Was really inconvenient we were intending on cooking. Had to spend on budgeted funds to eat out. There were only two sets of towels for three adults on the reservation. There was no bedding for the sofa bed. I asked for bedding and did not get any so we could not pull out the sofa bed very inconvenient. I was not happy with this hotel. I was advised by staff that this past October 2024 they no longer were a hotel they have been transitioning no have transitioned into housing units.

2

Kevin

May 19, 2025

·

Stayed 2 nights

Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.

8

Ron

Mar 5, 2024

·

Stayed 2 nights

Check in was great! Friendly & efficient staff. The location is near great restaurants & recently reopened Bel Air concert venue. That was the good, now the bad. They seem to have a significant number of longterm live in families. There are no normal Extended Stay amenities. When i went to the front desk, i asked for plates, sliverware, cup and such. I walked away with 2 red silo cups. This hotel is worth the price becuse of it location

4

Stanquelia

Nov 4, 2024

·

Stayed 1 night

The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient

2

Kristy

Apr 8, 2024

·

Stayed 2 nights

No ice machine, says breakfast is provided but it is literally prepackaged muffins, granola bars and oatmeal with coffee and hot chocolate. Our fold out couch had no bedding so when asked for bedding we got one pillow and a flat sheet. No sheet on the mattress. The room next to us played load music all night and finally had to call and complain after 10 pm. When we checked in the person didn’t explain anything to us not even how breakfast worked. The fitness center was also closed down and we were Not made aware of this. No coffee pots in the room even though it’s a full kitchen. Just overall not a good place to stay and I paid over $100 a night.

4

Jamie

Jun 22, 2025

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Stayed 2 nights

It was clean but not up to date. There were no usb outlets, very few amenities (such as dish soap or dish towels in the kitchen). The Wi-Fi wasn’t working

8

Charles

Aug 11, 2024

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Stayed 1 night

Basic accommodations. Nice that there was a kitchen and full sized refrigerator. Couch area with a desk is nice too

4

Paul

May 31, 2024

·

Stayed 1 night

Will NOT stay here again. The kitchenette had nothing in the cabinets. No silver, dishes, or pots to use on the stove. The lighting is poorly designed and left the room looking dark and dinghy. TV too small to watch or hear from bed. Hallway carpet and elevator dirty.

4

Tim

Aug 10, 2025

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Stayed 1 night

It is barebones and very tired. It felt like an institution. creepy feeling in general. You walk into the lobby and the receptionist has you call a number on the telephone to check in. There was no soap in the shower, a miniscule sink soap. We said we were reserving for three when we made the reservation and got a sofa bed. There were not even any sheets on it. When my son went to get the sheets he was charged $1.50! And it was not inexpensive!

4

Tanya

Sep 28, 2025

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Stayed 2 nights

The kitchen was filthy....my feet were black from the floor! When we asked for a few more washcloths, we were told we would be charged. The room was for 6 ppl for 2 nights and we were only given 2 washcloths and 4 towels. It was advertised to have included fully 'stocked' kitchen. There was nothing in the kitchen and if we needed pans or plates would have to pay a rediculous amount. The room also had a wet dog/moldish smell to it. I would say that the advertising was poor and didnt live up to what was advertised.

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Cleanliness

Cleanliness feedback is mixed: some guests found rooms clean, while others reported dirty or smelly hallways, worn areas, and occasional pests.

Related guest reviews

8

Doug

Dec 8, 2025

·

Stayed 1 night

Everything was very clean. The room was very nice. Staff was very pleasant.

10

Perla

Oct 1, 2024

·

Stayed 2 nights

Great for the price. Have stayed at this hotel three times now and it’s been great!

4

Patrick

Oct 1, 2023

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Stayed 2 nights

Credit card reader wasnt working. The hallways and elevator smelled like pee. Free breakfast is a granola bar and watery coffee. The sheets and towels were worn and dingy. Wouldn't recommend.

6

Teresa

Oct 6, 2025

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Stayed 2 nights

It will need some updates besides paint. A good scrubbing wet vacuum would help keep the flooring cleaner. Doable for price.

2

Kiana

Oct 28, 2024

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Stayed 2 nights

The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.

8

Nathan

Dec 14, 2025

·

Stayed 4 nights

Staff was courteous. Room was clean.

4

Amy

Aug 24, 2024

·

Stayed 1 night

Elevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.

4

Paul

May 31, 2024

·

Stayed 1 night

Will NOT stay here again. The kitchenette had nothing in the cabinets. No silver, dishes, or pots to use on the stove. The lighting is poorly designed and left the room looking dark and dinghy. TV too small to watch or hear from bed. Hallway carpet and elevator dirty.

4

Christine

Feb 18, 2024

·

Stayed 1 night

This is a VERY outdated hotel. It smells terrible.

6

Tina

Jun 29, 2024

·

Stayed 1 night

Asked for an extra pillow and was told they didn’t have any. Hotel overall was not the cleanest.

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Rooms

Suites are spacious with kitchens and seating areas, but decor is dated. Beds and sofa beds are often described as very firm or uncomfortable, and some guests noted noise from other rooms or halls.

Related guest reviews

10

Dawn

Aug 10, 2024

·

Stayed 1 night

Very clean, comfortable bed, friendly staff, a lot bigger than I thought I was getting. We booked one night and got a room with a kitchen, living room, little dinning area and separate little bedroom space. I would stay here again.

6

Madine

Jun 13, 2025

·

Stayed 2 nights

Did not like that there was no breakfast and no one on duty at night time. Beds aren’t that comfortable.

10

Perla

Aug 18, 2024

·

Stayed 2 nights

I have stayed at this hotel before one other time and will be staying again next month. I don’t really have much to complain about other than the carpet looking a little dirty but that’s it. The neighborhood is quiet and there is a Walmart and Target not to far off as well as restaurants. The room I got was spacious and accommodated me and my family. I will be staying here again. Good hotel.

8

Gail

Jul 4, 2024

·

Stayed 3 nights

The room was spacious. There was a galley kitchen. Sofa bed was unsleepable. There was a musty smell of cigarettes. Needs remodeling. The breakfast was disappointing (packaged muffin and coffee).

6

Emily

Mar 2, 2025

·

Stayed 1 night

It was fine. Pull out mattress was not great, kitchen facilities a little banged up. Needing a room for one night though it served it’s purpose.

4

Lin

Jun 23, 2025

·

Stayed 2 nights

We stayed 2 nights. Very firm beds. Barely any blankets or pillows. 1 trash can. Toilet plugged. Tv did not work properly. Lock on door was jacked up and could tell it had been busted in and screwed back on to where the screws were striped. So it probably would have not stayed locked anyways incase of intruder. Person across the hall would come out wvery time we opened our door, and stare and watch us, one time while in his tighty whities, this happened multiple times.

4

Jamie

Jun 22, 2025

·

Stayed 2 nights

It was clean but not up to date. There were no usb outlets, very few amenities (such as dish soap or dish towels in the kitchen). The Wi-Fi wasn’t working

8

Charles

Aug 11, 2024

·

Stayed 1 night

Basic accommodations. Nice that there was a kitchen and full sized refrigerator. Couch area with a desk is nice too

8

Jonah

Aug 11, 2024

·

Stayed 3 nights

The property was good, staff are friendly and I love the small kitchen inside the room.

4

Stephanie

Aug 5, 2024

·

Stayed 3 nights

Some of the clientele made myself and daughters feel uncomfortable and unsafe. The hallways had a strong odor that was nauseating. The bed and pull out couch were extremely uncomfortable - all we could feel were the springs in the mattresses. The staff at the front desk were very friendly and helpful.

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Service

Staff impressions range from friendly and accommodating to rude or unresponsive. Reports include unattended front desks, after-hours access delays, extra charges for basics, and poor resolution of issues like lockouts or special needs.

Related guest reviews

8

Doug

Dec 8, 2025

·

Stayed 1 night

Everything was very clean. The room was very nice. Staff was very pleasant.

2

SAYI

Jul 9, 2025

·

Stayed 2 nights

The night reception was orrible. For a family of 7 people, we sent an email to inform you that we willl be late. But at the hôtel the manager dicided to let us slepe outside. Moreover, you do not even want.to pay the money back. We did not use your property on the June 20th 2025 because the night manager who does not care about little children sleeping outside with their parents. We are very desapointed about your company. Please, do not send us your advert any more.

8

Steven

Sep 2, 2024

·

Stayed 1 night

Nice, clean room. Comfortable. TV remote didn't work. At check-in I waited 5-10 minutes, no one there. No bell to ring. Monitor showed me standing there. Knocked on counter, no response. Knocked louder, no response. Thought I heard taking behind the door. Knocked really loud, someone came, but no apology, and barely acknowledged. I apologized for knocking so loud, no response. Got me checked in, finally started thawing out. Maybe she was embarrassed.

2

Alison Brianne

Jun 7, 2025

·

Stayed 1 night

My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.

2

Kevin

May 19, 2025

·

Stayed 2 nights

Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.

4

Larry

Sep 29, 2025

·

Stayed 2 nights

Unprofessional staff and unclean rooms. Extra firm mattress and staff requested that I pay $3.00 for extra towels and said that guests do not get house keeping services once you are staying for 2 nights

8

Andie

Jun 30, 2024

·

Stayed 6 nights

We were in town for a week for a tournament and booked 3 rooms- it was clean and quiet. The rooms are in need of minor repairs (small stuff- like loose toilet paper holders, cabinet scratches, etc) but for the price I have zero complaints. It’s a 4 minute drive from a grocery store and a target. We loved being able to cook for ourselves for the week! The staff was very friendly and accommodating our students. We have already booked again for next year!

4

Laura

Oct 15, 2025

·

Stayed 1 night

Holy heck. The night front desk person was rude to me when I got locked out at ~8 am. How dare I expect her to do her job! She claimed no one was registered to the room that I had checked into the night prior around 5ish. I called TWICE through the courtesy phone before she came out to tell me no one was registered. I responded with a simple "my stuff is in that room" Additionally, I could not take a shower without risking a burn. Scalding hot water no matter what you set it to

8

Nathan

Dec 14, 2025

·

Stayed 4 nights

Staff was courteous. Room was clean.

4

Tim

Aug 10, 2025

·

Stayed 1 night

It is barebones and very tired. It felt like an institution. creepy feeling in general. You walk into the lobby and the receptionist has you call a number on the telephone to check in. There was no soap in the shower, a miniscule sink soap. We said we were reserving for three when we made the reservation and got a sofa bed. There were not even any sheets on it. When my son went to get the sheets he was charged $1.50! And it was not inexpensive!

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Location

Convenient to shopping, restaurants, and major roads, with some noting a quiet neighborhood. Overall, location is a consistent positive.

Related guest reviews

10

Kim

Mar 16, 2025

·

Stayed 1 night

I liked being close to my daughters home however the hotel was noisy with slamming doors and loud tvs

10

Perla

Aug 18, 2024

·

Stayed 2 nights

I have stayed at this hotel before one other time and will be staying again next month. I don’t really have much to complain about other than the carpet looking a little dirty but that’s it. The neighborhood is quiet and there is a Walmart and Target not to far off as well as restaurants. The room I got was spacious and accommodated me and my family. I will be staying here again. Good hotel.

6

William

Jan 9, 2023

·

Stayed 1 night

Other than the false advertising of "free breakfast", our stay was very nice. Their "breakfast" is stale muffins and granola bars with some coffee or tea. No real breakfast. But there are several good restaurants to eat at nearby.

10

Ronald

Jul 13, 2023

·

Stayed 1 night

Nice clean place, close to shopping in the freeway.

8

Greg

Mar 7, 2023

·

Stayed 1 night

Location

8

Ron

Mar 5, 2024

·

Stayed 2 nights

Check in was great! Friendly & efficient staff. The location is near great restaurants & recently reopened Bel Air concert venue. That was the good, now the bad. They seem to have a significant number of longterm live in families. There are no normal Extended Stay amenities. When i went to the front desk, i asked for plates, sliverware, cup and such. I walked away with 2 red silo cups. This hotel is worth the price becuse of it location

8

Melissa

Dec 27, 2023

·

Stayed 1 night

They did not have my Expedia reservation upon arrival. We ended up having to book through them. Expedia has processed the refund and done a great job of fixing it, and the front desk staff did their best. Still, the location was a bit older and dirty and we could not find dog disposal cans despite being a dog friendly hotel.

8

Andie

Jun 30, 2024

·

Stayed 6 nights

We were in town for a week for a tournament and booked 3 rooms- it was clean and quiet. The rooms are in need of minor repairs (small stuff- like loose toilet paper holders, cabinet scratches, etc) but for the price I have zero complaints. It’s a 4 minute drive from a grocery store and a target. We loved being able to cook for ourselves for the week! The staff was very friendly and accommodating our students. We have already booked again for next year!

8

Lisa

Sep 9, 2025

·

Stayed 1 night

I liked that it was quiet. Staff was great . Especially Anna. Very helpful. Didn't like the fact you have to download a app for washer and dryer use

6

Steven

Jul 2, 2023

·

Stayed 5 nights

Good location. Front desk staff was rude to me at times while asking for things I forgot. Housekeeping never came to my room the entire time. Will be choosing another hotel next time, however this place is very tolerable to stay at.

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Dining

Breakfast is very limited grab-and-go (muffins, oatmeal, granola bars, coffee), and several guests felt it was misrepresented as a fuller offering.

Related guest reviews

4

Patrick

Oct 1, 2023

·

Stayed 2 nights

Credit card reader wasnt working. The hallways and elevator smelled like pee. Free breakfast is a granola bar and watery coffee. The sheets and towels were worn and dingy. Wouldn't recommend.

10

ROBERT

Jun 29, 2024

·

Stayed 3 nights

Great place to stay , the front check-in staff were spectacular. Check in went super smooth with the young lady at the counter, fast and simple. Our rooms were clean and ready to go and parking was great. Early breakfast was great. Simple easy stuff to take back to the room . Rooms were in clean great shape and the showers were stromg and hot if needed . Room air conditioning was perfect set it and go. Thanks for the great stay my friends , I'll definitely be back . Highly recommended stay.

6

Madine

Jun 13, 2025

·

Stayed 2 nights

Did not like that there was no breakfast and no one on duty at night time. Beds aren’t that comfortable.

2

Alison Brianne

Jun 7, 2025

·

Stayed 1 night

My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.

8

christian

Sep 22, 2024

·

Stayed 2 nights

Check in and out went perfect. Room was way out dated but everything worked so no complaints. Only real “issues” we had was the complimentary breakfast was just oatmeal or a muffin and the “free use of nearby gym facility” was literally just their on site gym which was just a bike and treadmill. Overall it was fine and would stay again.

6

William

Jan 9, 2023

·

Stayed 1 night

Other than the false advertising of "free breakfast", our stay was very nice. Their "breakfast" is stale muffins and granola bars with some coffee or tea. No real breakfast. But there are several good restaurants to eat at nearby.

8

Gail

Jul 4, 2024

·

Stayed 3 nights

The room was spacious. There was a galley kitchen. Sofa bed was unsleepable. There was a musty smell of cigarettes. Needs remodeling. The breakfast was disappointing (packaged muffin and coffee).

6

Mark

Oct 11, 2024

·

Stayed 1 night

Noisy. NO coffee. Vending machine food and soft drinks only. Very helpful front desk person! Room and linens very clean.

2

Kristy

Apr 8, 2024

·

Stayed 2 nights

No ice machine, says breakfast is provided but it is literally prepackaged muffins, granola bars and oatmeal with coffee and hot chocolate. Our fold out couch had no bedding so when asked for bedding we got one pillow and a flat sheet. No sheet on the mattress. The room next to us played load music all night and finally had to call and complain after 10 pm. When we checked in the person didn’t explain anything to us not even how breakfast worked. The fitness center was also closed down and we were Not made aware of this. No coffee pots in the room even though it’s a full kitchen. Just overall not a good place to stay and I paid over $100 a night.

6

Notonesh

Jun 20, 2024

·

Stayed 4 nights

The property was not clean and very limited options for breakfast.

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Month	Average price
January	$67
February	$75
March	$80
April	$89
May	$92
June	$97
July	$77
September	$90
October	$87
November	$79
December	$73

Extended Stay America Select Suites - Des Moines - West Des Moines

Prices for Extended Stay America Select Suites - Des Moines - West Des Moines

Monthly average prices

About this property

Location

Room options

Deluxe Studio with 2 Double Beds

Queen Studio

Deluxe Studio with 1 Queen Bed

1 Bedroom Suite 2 Queen

Guest reviews of Extended Stay America Select Suites - Des Moines - West Des Moines

Who stays here?

What guests think

Property Policies

FAQs about Extended Stay America Select Suites - Des Moines - West Des Moines

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