Holiday Inn Des Moines-Downtown-Mercy Campus by IHG
Property description
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
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Guest reviews
7.5
Good
Based on 1,001 verified reviews
Who stays here?
Business
58%
Couple
12%
Family
16%
Group
8%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Des Moines-Downtown-Mercy Campus by IHG, guests repeatedly praise the convenient location and shuttle, while many report ongoing parking-garage closure, frequent AC or temperature issues, and noticeable highway or ambulance noise affecting comfort.
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10
Heather
2 weeks ago
·
Stayed 1 night
It was unfortunate that the parking lot was closed. There was not enough parking across the way & we didn’t feel like we could leave when we did find a place to park or we wouldn’t get another place when we came back. Our room was nice & the breakfast buffet was good. The vending machine on 5th floor did not work.
It was unfortunate that the parking lot was closed. There was not enough parking across the way & we didn’t feel like we could leave when we did find a place to park or we wouldn’t get another place when we came back. Our room was nice & the breakfast buffet was good. The vending machine on 5th floor did not work.
6
Brenda
2 weeks ago
·
Stayed 1 night
It was an event night at yhe Casey Center. We arrived promptly at 3pm. We sre do glad we did because the parking lot for the hotel filled fast. Having talked eith guests who stayed in 2025. The close parking lot in front of the hotel was closed in March 2025 when they stayed. The line that formed at vheck in went rather fast. The gentleman who checked us in was all business and no personality. Which i think rubbed off on the other two workers as well. Hospitality was lacking at the first of contact. We were very thankful for Kevin who gave us a ride and picked us up from the Casey Center. Wonderful guy!! To great care of us! Lady in the elevator when leaving asked if we enjoyed our stay. She was friendly and gave mor Hospitality than the gal who checked us out. We didnt do the breakfast because an additional $50 to be allowed breakfast on site is uncalled for. We went to Ihop and had a delicious and less expensive meal option. Our room was comfortable. But is definitely starting to show age. From google info it looks like this site may be for sale or sold. But that doesnt excuse staff from offering a pleasant experience to guests. It wasnt just us ushered in and sent on our ways. Hospitality and customer serve lacking.
It was an event night at yhe Casey Center. We arrived promptly at 3pm. We sre do glad we did because the parking lot for the hotel filled fast. Having talked eith guests who stayed in 2025. The close parking lot in front of the hotel was closed in March 2025 when they stayed. The line that formed at vheck in went rather fast. The gentleman who checked us in was all business and no personality. Which i think rubbed off on the other two workers as well. Hospitality was lacking at the first of contact. We were very thankful for Kevin who gave us a ride and picked us up from the Casey Center. Wonderful guy!! To great care of us! Lady in the elevator when leaving asked if we enjoyed our stay. She was friendly and gave mor Hospitality than the gal who checked us out. We didnt do the breakfast because an additional $50 to be allowed breakfast on site is uncalled for. We went to Ihop and had a delicious and less expensive meal option. Our room was comfortable. But is definitely starting to show age. From google info it looks like this site may be for sale or sold. But that doesnt excuse staff from offering a pleasant experience to guests. It wasnt just us ushered in and sent on our ways. Hospitality and customer serve lacking.
10
Amanda
2 weeks ago
·
Stayed 2 nights
Very clean and friendly staff. Hotel was sold out for the weekend but everything was well kept and moved quickly. Buffet breakfast was amazing and very affordable. Within walking distance to downtown and many bars, restaurants, venues and things to do. Will return!
Very clean and friendly staff. Hotel was sold out for the weekend but everything was well kept and moved quickly. Buffet breakfast was amazing and very affordable. Within walking distance to downtown and many bars, restaurants, venues and things to do. Will return!
6
Brandon
Apr 16, 2026
·
Stayed 1 night
Room wasn’t ready until nearly 2 hours after check in time. No real good place to hang out in lobby. We asked about the conference room that wasn’t being used. Front desk told us no but then bartender opened it up for us.
Room wasn’t ready until nearly 2 hours after check in time. No real good place to hang out in lobby. We asked about the conference room that wasn’t being used. Front desk told us no but then bartender opened it up for us.
10
Lindsay
Apr 16, 2026
·
Stayed 3 nights
Staff was amazing!
Staff was amazing!
1050 6th Avenue, Downtown Des Moines, Des Moines, Des Moines (and vicinity), Iowa, United States of America
Location
Holiday Inn Downtown - Mercy Area by IHG is centrally located in Des Moines, a 4-minute walk from Iowa Events Center and 8 minutes by foot from Community Choice Credit Union Convention Center. This hotel is 0.6 mi (1 km) from Casey's Center and 1.1 mi (1.8 km) from Des Moines Civic Center.
More location infoProperty Policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
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