Extended Stay America Suites - Atlanta - Gwinnett Place

The cooking items were down stairs

It was a a good place . It was a little outdated but good . They only had one set of kitchen ware for the rooms so if you need stuff to cook might want to bring some .

Smell bad and no ice machine!

I will never stay here again. First they told me my room wasn't ready till 3pm. Ok, fine then at 3 it was they were running behind because of short staff. When I asked the girl if they even had a room, she said yes. I told her that I was ordering an uber for later and I wanted to be sure. Ok i get that but then about 20 minutes later, they tell me that they are overbooked. Another lady told me that they don't have to honor on booking because we didn't pay ahead of time. After back and forth, they finally found a room. We go upstairs and it smells like an ashtray and pot. Never did see the pool that it says they have. Everything is run down. Only good thing is the bed wasn't bad.

The elevator broke down several times. Stairway was very dirty and stinky. Breakfast inadequate.

THE STAFF WAS NOT WELCOMING AND UNHELPFUL. WAS ADVERTISED A ROOM WITH UTENSILS BUT CHECK IN TO REALIZED THERE WAS NOT SUCH AND REQUESTED BUT TOOK 2 DAYS FOR SCANTER TO PRESENTED. MY ROOM NEVER GOT CLEANED ALL THE DAYS I SPEND THERE.

Elevator stop working, cards did not work, I had gotten a call that my kitchen sink was not working and told not to use.

They couldn't find my reservation. the interaction with the front desk staff was awful. The property was dirty and smelled like marihuana. The parking lot was dark and eerie.

Even with reservation I had to check on every room separately… too much noise to be able to sleep, the clogged toilet, the broken elevator and above all old broken furniture. One night was enough for us !

The property has no phone line to connect to the room. It has been broken and no one came to fix it even though we reminded the front desk. Very bad experienced!

Halls stink rooms stink people sleeping on the stairs and laundry room. Ghettooo!!!

I arrive at the hotel to find the rooms very dirty. I was given the first room but my wife said she could not sleep in the room because the sheets and towels were dirty and the room smelled like smoke. We asked for another room and that was even worse. That’s when we concluded we were not going to stay in that hotel. We asked for a refund but the staff told us to contact hotel.com. Please process our refund as we did not stay in the hotel because it was extremely dirty and unhealthy for anyone to spend two nights

The room was full with roaches. I was unable to sit on any furniture without being attack by the roaches.

First there were alot of people in the parking lot with the music loud like if you were at a club then the hotel smelled like Marijuana, the room was dirty the ac didn't work properly then the sofa bed didn't worked right the mattress looked like they got it out of the dumpster.

The property was very dirty. It smelled horrible, it smelled like smoke, urine and food. The place also had bugs. Appliances were old and rusty. The carpets and headboards were stained. The room had missing couch, just an empty space. This was by far the worst hotel room I ever stayed in. Very bad experience

This place is disgusting and it smell like waste. Wish they do more cleaning in that property and fix that 1 elevator.

For the price it was not worth it! I will never come to this location! Everything was dirty and the place had roaches! Do not book here! It smelled like smoke in the hallways.

Our first room the ceiling started leaking. We were moved to a different room and that room the hallway smells like cigarette smoke. The sink had a big crack in it and mold around the inside. There was a few roaches running around. We slept with the lights on.

Room has bad smell, pillowcase has blood stain on it, pet hairs on the floor

It was absolutely disgusting the floor I was put on smell like straight chemicals and made my friend cough a lot and it was very disturbing we got moved to another floor and there was roaches everywhere all under the bed so we left and I can't get a refund from them cuz I went through Expedia

I love the spacious area and plenty of room. Gives a homie feeling as soon as you walk in with a kitchen hat and couch but also gives you a better vibe as you walk farther in to where your bed and your window will be. The view of the city is absolutely amazing at night through the window but the morning sunrise is also beautiful.

It was a a good place . It was a little outdated but good . They only had one set of kitchen ware for the rooms so if you need stuff to cook might want to bring some .

I don’t like the layout of the room and it definitely needs to be updated but for a night when you’re just passing through and need somewhere to sleep until morning it’s perfect.

Carpet in hallway and room did not have the best smell, elevator sound like it needs repair, tv was small, uncomfortable flat pillows.

The noise from highway 85 is so annoying

Not sure who designed the rooms but it was horrible. The headboard area faces the door, night stand at the foot of the bed and tv to the side. Weird layout. Sheets in pullout couch were nasty.

It was ok rooms needed to be updated the bed wasn’t that comfy but I enjoyed my stay

The condition of the lobby and my room was subpar. The refrigerator didn't work. The front desk staff were unfriendly. They barely spoke back when spoken to. They acted as if the customers were bothering them. The walls were thin; I could hear my neighbors' tvs. Just ugh.

Its good actually. The only thing is that you can sleep and rest very well because of the car noises during at night. Hope that their window is more thicker so that every guests are feel relaxed when staying in.

Beds were kinda small being double beds, and we're used to a king size, but it was very comfortable and a nicely sized room. Considering that it was needed for a place to sleep, I didn't even notice the shower could have been cleaned better, which was the only negative to the room. Front desk staff is friendly and helpful and made for a pleasant experience. Will be staying again next time I'm in town.

I wasn’t able to stay at this location due to it being overbooked and the front desk was not helpful at all, stating that Expedia should’ve called me to let me know that there was no room. So me and my 16 year old sister were left to figure things out at midnight after traveling all evening to get there only to find out that we didn’t have a room. I understand that a concert was being held but someone needed to do their job better.

Don't stay there front desk managers are lier's and trying to extort excessive fees ,I booked a handicapped room when I checked in I was told none was available not good service

How helpful, polite and accommodating the Staff was with the guests.

Had the absolute worst experience I’ve ever had with a hotel, never in my life had anything like this before. We made a reservation online to stay here and paid for it. We were traveling from FL to Atlanta after work hours, due to delays and heavy traffic, we knew we were going to get there later than we anticipated. We called the hotel to inform them of our ETA and asked if there would be any issue with check-in, to which the lady I spoke with on the phone assured us it was going to be fine. She took my name and everything and told us she’d make sure the person after her would know, who would be at the desk. Long story short, we got there, the door was closed, so we called the number listed at the door, which connected us to somebody in there. She was extremely rude to begin with. She told us she couldn’t check us in because the system wouldn’t let us check in past a certain time, even though we called in advance and were told there would be no issue. But this lady kept going, refused to listen to what we had to say, had no sense of ownership, and when we tried to explain that me, my husband, and my two little kids would be stranded with no place to stay at 1 in the morning and asked if she could provide some kind of help or solution, she kept repeating condescending phrases like “you’re not listening to me,” “there’s nothing I can do,” “I don’t know who you talked to,” and “I don’t know who you are,” followed by “I’m in the laundry room and extrem

The staff was frigid and not welcoming. Quite robotic, and lacked enthusiasm. It seemed like they were not happy to be there. They did not take the initiative to speak, welcome, or acknowledge me. There was a blister pack of medicine in the couch cushions of the lobby. There did not seem to be a "breakfast" in the morning aside from self-serve coffee. I did not like the surprise $100 deposit at check-in. All of the furniture, beds, etc. were damaged and dilapidated. The bed sagged and the outlet to the bathroom light had a short making it turn on either way the switch was thrown.

My room was perfect I had everything I needed and guest service was awesome

The condition of the lobby and my room was subpar. The refrigerator didn't work. The front desk staff were unfriendly. They barely spoke back when spoken to. They acted as if the customers were bothering them. The walls were thin; I could hear my neighbors' tvs. Just ugh.

I arrived there after midnight because we drove from Pennsylvania. They won't let me stay, dont let me check in and not refund my money. This a robbery, i wont recommendation to anybody. Stay away.

This place has been a home away from home and I am forever thankful for the staff at the desk! The GM is always on point! The housekeeper Gloria is absolutely amazing and she cleans the room with experience and love! I am forever grateful

The first room was disgusting and I have pictures. Housekeeping is very, very lazy. I had to ask for another room after being told housekeeping were gone for the day. The second room was okay but the door card mechanism was raggedy I had difficulty getting into my room. Internet is a rip off its Wifi is not strong at all and you have to pay for a stronger signal. I told Benjamin but he was NO HELP at all. Ruth was EXCELLENT. Manager questionable definitely does not care. If there was a way I could post all the pictures that I have I would but it's not giving me the option.

Very quite and clean

Too much the room smelled of a strong odor I've never encountered plus the 100 dollars deposit no way in heaven walk outside weed is in the air and judging by the crowd that outside not safe by far

The noise from highway 85 is so annoying

Very disapointed. Floors were filthy as was the bathroom. Drawer of chest broken. Refrigerator not cooling so refrained from storage. Person yelling at the top of their lungs in hallway at 2:30 am. Noise from busy highway outside pretty unbearable 24/7. Elevator shakes when in use. Small flys in room. Only plus was location that was central to my needs but will never return to this hotel even if offered free of charge.

They couldn't find my reservation. the interaction with the front desk staff was awful. The property was dirty and smelled like marihuana. The parking lot was dark and eerie.

I really love extended Stay America it was quiet and clean.

Even with reservation I had to check on every room separately… too much noise to be able to sleep, the clogged toilet, the broken elevator and above all old broken furniture. One night was enough for us !

Its good actually. The only thing is that you can sleep and rest very well because of the car noises during at night. Hope that their window is more thicker so that every guests are feel relaxed when staying in.

Not safe place

We didn’t feel safe cause the police keep coming in and out this place a lot of peoples outside like they selling drugs and that hotel is for the hood

Room was nice it had a big in the room, water ran very slow, Front Desk clerk was Fantastic, Breakfast selection was terrible no hot breakfast at all for what is viewed on the internet to me it was deceitful

Smells terrible. not clean. breakfast was nothing to eat. just snack and coffee, that is it.

The shower was backed up and there was hair on the wall before going into. The beds aren't the best and tje worse part of everything their breakfast only consist of muffins, coffee, tea or Hot chocolate. It was 7:30am and they were out of everything and did not have more to replenish until the 9:30am breakfast cut off time

The elevator broke down several times. Stairway was very dirty and stinky. Breakfast inadequate.

It was once again another hotel that charges ridiculous. Security fee. $100 for one night. Stay that cost me $87. Supposedly I will get the money back today. Now I have to make sure and keep checking my account. I really wish hotels.com would provide that information prior to booking. Also hotel says it offers breakfast upon arrival. Clerk told us it's a grab and go breakfast. Okay we get up in the morning to go get our grab and go breakfast? There's no coffee. There is two muffins in a basket and some hot water with tea bags and hot chocolate. Most pathetic grab and go breakfast I have ever had. I mean seriously not even coffee?

The staff was frigid and not welcoming. Quite robotic, and lacked enthusiasm. It seemed like they were not happy to be there. They did not take the initiative to speak, welcome, or acknowledge me. There was a blister pack of medicine in the couch cushions of the lobby. There did not seem to be a "breakfast" in the morning aside from self-serve coffee. I did not like the surprise $100 deposit at check-in. All of the furniture, beds, etc. were damaged and dilapidated. The bed sagged and the outlet to the bathroom light had a short making it turn on either way the switch was thrown.

They supposed to have breakfast and don’t have it. I go down there at 7:25 am it’s nothing down there

My stay was excellent, i had the quietness thatbi was looking for and a conformable bed to sleep on . The breakfast was what i didn't like.

They supposed to have a grab and go breakfast that start at 7am and it’s usually nothing down there not even 7:30 am This is the second time I go down there and there’s no breakfast