Is parking available at the property?

Yes, parking is available on-site. Secured self-parking and valet parking are both offered at a fee of IDR 100,000 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately IDR 348,480 for adults and IDR 174,240 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is complimentary and available 24 hours. Guests must contact the property 24 hours prior to arrival to arrange pick-up.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility should be confirmed with the property directly.

Where is the property located in relation to key landmarks?

The property is located in Tangerang, approximately 0.8 km from Soewarna Business Park and 6 km from Soekarno-Hatta International Airport. It is also a short drive from Cengkareng Golf Club and various shopping centers.

Does the property have a swimming pool?

Yes, the property features 3 outdoor swimming pools, including a children's pool. The pools are operational from 6:00 AM to 9:00 PM, and one of the pools is seasonal.

Sheraton Jakarta Soekarno Hatta Airport Hotel

Average nightly price at Sheraton Jakarta Soekarno Hatta Airport by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$105
March	US$75
April	US$88
May	US$89
June	US$89
July	US$86
August	US$88
September	US$92
October	US$98
November	US$91
December	US$96

What guests think

At Sheraton Jakarta Soekarno Hatta Airport, travellers praise the friendly, helpful staff, spacious rooms, and relaxing pool and gardens, with the convenient airport location making it a popular stopover for early flights and short transit stays.

Several reviews note musty or damp room odours, mosquitoes, and occasional noisy or finicky air conditioning, with some rooms feeling dated despite recent renovations. The airport shuttle is appreciated but runs on fixed schedules and sometimes misses pickups, and the hotel’s setting is convenient yet fairly isolated from other dining or activities. Breakfast is widely praised, though some diners found limited menu variety, slower service, or higher prices at other times. Overall, expect a comfortable airport stopover with standout service and resort-style grounds, plus a few age and humidity quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Resort-style grounds with a relaxing pool are a highlight, and the gym ranges from adequate to excellent in reviews. Some areas feel older, with refurbishments noted in parts of the property.

Related guest reviews

10

Alison

4 Jun 2024

·

Stayed 2 nights

Lovely hotel , nice rooms , good pool and fitness facilities, close to the airport , great for a short stay . Nothing anywhere around the hotel , so you’re kind of stuck there . No shuttle from the airport & only till 2 pm to the airport . Transport is expensive- relative to other things , it only takes 5 minutes to get to departures ! Breakfast was a massive spread , pastries and coffee very average . Staff very absolutely fantastic, all go out of their way to accommodate and help you , despite the slight language barrier!

10

John

13 Oct 2025

·

Stayed 1 night

Lovely pool area

8

Rhona

11 Feb 2026

·

Stayed 1 night

Lovely sized room and clean, but it had a very damp smell which spoiled it. Great pool and surrounding area. Staff are great. There are 3 restaurants but all had the same menu so there wasn’t the choice of food that I’d hoped.

8

Sharon

8 Aug 2025

·

Stayed 1 night

It’s a 10 min ride by shuttle bus from the airport. This is a large resort style property set on a lake. Adequate gym. Breakfast buffet is decent. There is only one restaurant on site. My room was on the ground floor and had doors opening on to a garden. However, the room had a lot of mosquitoes inside which was uncomfortable. It was also very noisy even through the night. Staff are helpful and friendly.

10

Leanne

9 Dec 2024

·

Stayed 1 night

My stay was excellent, despite getting “belly problems “ which needed medical treatment. The staff were amazing and I could not have received better care than what they delivered. My room was lovely and over looking gardens in a central courtyard. The pool was really clean and the area relaxing.

10

Adrian

6 Sept 2025

·

Stayed 1 night

Perfect for our early morning flight from CGK. Relaxing pool. Great restaurant. Couldn't ask for more.

8

Benjamin

23 Nov 2024

·

Stayed 1 night

Excellent very friendly team, good renovation to update the property, excellent gym facilities. Very close to the airport, private car pick up excellent, better option than shuttle bus as this felt cramped and over subscribed.

10

jonathan

10 Oct 2025

·

Stayed 1 night

Great rooms, fantastic dining and love the pool. Perfect for transit or mini stays.

10

Jack

27 Oct 2024

·

Stayed 2 nights

Close to airport so you can avoid the traffic, friendly staff, great gym and restaurant

10

Karen

2 Nov 2024

·

Stayed 2 nights

This is a very nice hotel. Lovely pool area and gardens. Really nice layout. Rooms are large and comfortable.Staff are so friendly and so helpful over every detail. The only thing is the hotel details list laundry facilities and this is not true and should be removed so hopeful travellers such as myself won’t be disappointed.

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Cleanliness

Many guests find rooms and public areas clean, with responsive housekeeping. However, recurring reports mention musty or damp odours, occasional linen smells, humidity issues, and showers that pool or flood.

Related guest reviews

10

Rebecca

28 May 2025

·

Stayed 1 night

Fabulous stay at the end of our honeymoon. Spotlessly clean and fabulous service. Highly recommend a stay here if you are travelling on from the airport.

10

Fredrik

6 Oct 2024

·

Stayed 1 night

Flott hotell med nydelig bassengområde, nære flyplassen. God mat, men litt dyrt. Frokosten var fantastisk, det samme var servicen. Et lite minus er at rommene var veldig fuktige og luktet mugg. Våte klær tørket ikke og rene klær ble fuktige av å være i rommet. Meldte i fra og det skulle sjekkes opp. Var slik i begge våre rom, men mulig vi bare var uheldige. Hotellet anbefales absolutt, og vi bor der gjerne igjen.

10

Christian

23 Jan 2025

·

Stayed 1 night

Excellent spacious and comfortable rooms with plenty of amenities. AC was wonderfully cold. Towels were thick and washcloths were provided, unusual in Indonesia. Plenty of bottled water was included too. The only minor negative was the pooling of water in the shower which caused the floor to be wet. I would highly recommend the Sheraton!

10

Julistinah

19 Oct 2024

·

Stayed 1 night

Clean

4

Derrick

24 Jun 2025

·

Stayed 2 nights

Our room was awful. Very musty, bed stunk like urine.

8

Rhona

11 Feb 2026

·

Stayed 1 night

Lovely sized room and clean, but it had a very damp smell which spoiled it. Great pool and surrounding area. Staff are great. There are 3 restaurants but all had the same menu so there wasn’t the choice of food that I’d hoped.

10

Sandy

22 May 2025

·

Stayed 1 night

Very spacious rooms and clean.

4

Yoshikazu

31 Aug 2025

·

Stayed 1 night

ベッドリネンが臭う。

6

Kayne

19 Aug 2024

·

Stayed 1 night

Very good facility other then the shower floods the bathroom when you use it.

8

HYEJIN

31 Jan 2025

·

Stayed 3 nights

대체적으로 만족한 호텔이었음. 룸컨디션이나 욕실 청결상태는 양호했고 침대 편안하고 베개 특히 좋았음. 이불 스프레이에서 약간 냄새가 났는데 요청하니 바로 교체해 주었음.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some newly renovated spaces. Recurrent issues include humidity or musty smells, mosquitoes, occasional AC noise or tricky controls, and a few dated rooms or nighttime noise.

Related guest reviews

10

Pranav

8 Aug 2024

·

Stayed 1 night

Excellent renovated hotel very close to the airport.

10

Christian

23 Jan 2025

·

Stayed 1 night

Excellent spacious and comfortable rooms with plenty of amenities. AC was wonderfully cold. Towels were thick and washcloths were provided, unusual in Indonesia. Plenty of bottled water was included too. The only minor negative was the pooling of water in the shower which caused the floor to be wet. I would highly recommend the Sheraton!

10

Han Peng

17 Jun 2024

·

Stayed 1 night

Checked in for an overnight ahead of an early flight, so didn't get to try out facilities or breakfast. Great service: staff were friendly, professional and helpful. The bathroom sink wasn't draining and front desk quickly despatched someone to fix it. Room was large, quiet and comfortable, but AC was a little too loud for me. Overall a comfortable stay, and appreciate the complimentary airport shuttle.

8

Sharon

8 Aug 2025

·

Stayed 1 night

It’s a 10 min ride by shuttle bus from the airport. This is a large resort style property set on a lake. Adequate gym. Breakfast buffet is decent. There is only one restaurant on site. My room was on the ground floor and had doors opening on to a garden. However, the room had a lot of mosquitoes inside which was uncomfortable. It was also very noisy even through the night. Staff are helpful and friendly.

8

Yuk Ping

8 Nov 2025

·

Stayed 1 night

職員10分友善，因為航班延誤未能趕及酒店安排的定時shuttle，但酒店都很貼心，專門讓司機等我。另外酒店早餐10分豐富，很多選擇這亦是我很滿意的地方。但是酒店房間真的10分舊，看到很多歷史的痕跡。另外因為有大量花草樹木，就算開了防蚊設備，仍然給蚊子咬了。房間的設施比較舊，空調聲音實在太大，這亦會影響睡眠。本人不是太喜歡太有‘歷史’的酒店。

10

Natalie

26 Nov 2024

·

Stayed 1 night

Very spacious and clean room with great bed. The breakfast is exceptional and the staff super friendly, especially Agref was extremely welcoming

10

Philipe

7 Jan 2025

·

Stayed 1 night

The room was amazing as well as the breakfast.

8

Keiko

17 Sept 2025

·

Stayed 1 night

エアコンのオート調整が8度の幅があり、マニュアルで夜中も温度設定調整をしなければならなかった。

10

Indrawaty

23 Jan 2025

·

Stayed 1 night

room us very comfortable

8

Hiroshi

20 Jul 2024

·

Stayed 1 night

The room was great expect that it did smell a bit moldy. The shuttle service to and from the airport was very useful. The driver kept us informed where he was via WhatsApp. The location of the hotel is quite convenient. The front desk was attentive and very helpful. I respect the fact that they asked for criticisms and suggestions for improvement, at the end of our stay.

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Service

Service is widely praised as friendly, caring, and helpful, with quick problem-solving and strong support for transit needs. Drawbacks include an isolated slow check-in and occasional shuttle pickup miscoordination.

Related guest reviews

10

Stuart

20 Jun 2025

·

Stayed 1 night

The staff were incredibly welcoming, caring, and always had a warm smile. They were very helpful, and we truly felt welcomed and comfortable throughout our stay at the property.

10

Joakim

4 Jan 2026

·

Stayed 1 night

Great staff all around

10

Rainer

29 Jul 2025

·

Stayed 1 night

Einfach tolles Hotel mit außergewöhnlichen freundlichen und hilfsbereiten Mitarbeitern. Flug nach Jakarta war deutlich verspätet, was kein Problem war. Der Shuttle-Fahrer hat gewartet und uns um 01:00 Uhr morgens abgeholt! Kommunikation über E-Mail und WhatsApp hat bestens funktioniert. Beim Check-In hat der nette Herr an der Rezeption alles versucht und uns ein Zimmer mit Verbindungstür für die Kinder rausgesucht. Late-Checkout war auch im Preis mit drin! Das ist Top-Service! Meine Kinder waren so glücklich, weil es noch ein Spielzimmer und das Angebot gab, dass sie die Fische in der Gartenanlage füttern durften. Der Aufenthalt hat uns so positiv überrascht, dass wir überlegen, vor der Abreise noch 1-2 Übernachtungen einzulegen, obwohl unser Abflug erst spät am Abend ist.

10

Han Peng

17 Jun 2024

·

Stayed 1 night

Checked in for an overnight ahead of an early flight, so didn't get to try out facilities or breakfast. Great service: staff were friendly, professional and helpful. The bathroom sink wasn't draining and front desk quickly despatched someone to fix it. Room was large, quiet and comfortable, but AC was a little too loud for me. Overall a comfortable stay, and appreciate the complimentary airport shuttle.

6

Hussain

7 Aug 2025

·

Stayed 1 night

Checking in took over 30 minutes after receiving my IDs and signing all required documents, but the hotel manager was generous and offered us free breakfast during the stay

10

jonathan

4 Oct 2025

·

Stayed 1 night

Great service in a very convenient hotel

10

Sri

30 Aug 2025

·

Stayed 1 night

What a great hotel, very kind and wonderful staff, scrumptious breakfast, very cozy and comfortable room. We’ll come back again. Thank you.

10

Alri

24 Sept 2025

·

Stayed 1 night

I enjoyed my stay with family. Rooms are clean and comfortable. Staff were outstanding. Breakfast offered great selections. Kids love the pool. Will stay again before my flight out to US.

10

Robin

2 Feb 2026

·

Stayed 1 night

Very helpful front desk. Beautiful hotel!

10

Heidi

2 Jun 2025

·

Stayed 1 night

My husband and I loved our stay when between flights to and from CGK! The room was very comfortable and clean, the aiport transfer was wonderful and most especially, the staff were incredible!! Every single staff member was lovely and welcoming, from the shuttle driver, to the front desk, the porters, cleaners and staff at both restaurants!! All were above and beyond expectations! We enjoyed ourselves so much that we stayed a second time before flying home to Canada. We would highly recommend staying here and send genuine thanks to all the staff!

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Location

Very convenient to the airport and tranquil within the grounds, making it ideal for short stopovers. Several guests note there’s little nearby, so you may rely on on-site options.

Related guest reviews

10

Michael

3 Sept 2024

·

Stayed 1 night

A nice place to stay when travelling through. The airport is nearby and compared to other hotels in the area this one is not surrounded by the chaos of the city and other buildings.

10

Jonathan

12 Sept 2025

·

Stayed 1 night

Good breakfast. Nice property for an airport hotel.

10

Alison

4 Jun 2024

·

Stayed 2 nights

Lovely hotel , nice rooms , good pool and fitness facilities, close to the airport , great for a short stay . Nothing anywhere around the hotel , so you’re kind of stuck there . No shuttle from the airport & only till 2 pm to the airport . Transport is expensive- relative to other things , it only takes 5 minutes to get to departures ! Breakfast was a massive spread , pastries and coffee very average . Staff very absolutely fantastic, all go out of their way to accommodate and help you , despite the slight language barrier!

10

Benjamin

29 Oct 2025

·

Stayed 1 night

Great location for airport stop over. The team are so friendly and helpful

8

Sharon

8 Aug 2025

·

Stayed 1 night

It’s a 10 min ride by shuttle bus from the airport. This is a large resort style property set on a lake. Adequate gym. Breakfast buffet is decent. There is only one restaurant on site. My room was on the ground floor and had doors opening on to a garden. However, the room had a lot of mosquitoes inside which was uncomfortable. It was also very noisy even through the night. Staff are helpful and friendly.

10

Hany

17 May 2025

·

Stayed 3 nights

Its very nice petty nothing around it

10

Jérémy

21 Jul 2024

·

Stayed 1 night

Very good hotel, really close to airport. It is perfect when you have 1 night between 2 flights !

10

jonathan

30 Mar 2025

·

Stayed 1 night

Great location for transit travel. Lovely pool. Friendly staff.

10

Benjamin

19 Oct 2025

·

Stayed 1 night

Tranquility and proximity to the airport make it the perfect package.

10

Jack

27 Oct 2024

·

Stayed 2 nights

Close to airport so you can avoid the traffic, friendly staff, great gym and restaurant

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Dining

Breakfast is frequently highlighted for variety and quality. Beyond breakfast, feedback is mixed: some found limited menus, slower service, or higher prices, while others enjoyed the on-site restaurant.

Related guest reviews

8

juan

30 Jan 2025

·

Stayed 2 nights

Estuve 4 noches la comida es muy bueno lo único es que tardan mucho en servirla aún con el restaurante vacío en general estuvo bien

8

Rhona

11 Feb 2026

·

Stayed 1 night

Lovely sized room and clean, but it had a very damp smell which spoiled it. Great pool and surrounding area. Staff are great. There are 3 restaurants but all had the same menu so there wasn’t the choice of food that I’d hoped.

10

Maryam

15 Sept 2025

·

Stayed 1 night

All excellent. Happy with the service, breakfast was nice. Thank you Sheraton.

8

Sharon

8 Aug 2025

·

Stayed 1 night

It’s a 10 min ride by shuttle bus from the airport. This is a large resort style property set on a lake. Adequate gym. Breakfast buffet is decent. There is only one restaurant on site. My room was on the ground floor and had doors opening on to a garden. However, the room had a lot of mosquitoes inside which was uncomfortable. It was also very noisy even through the night. Staff are helpful and friendly.

10

Jessica

8 Sept 2025

·

Stayed 1 night

Included shuttle was convenient. Room was clean, gym was also clean and had much to offer. Breakfast buffet probably the best I’ve ever had!, was delicious,

10

Alex

29 May 2025

·

Stayed 1 night

Staff super friendly and helpful, comfy rooms, beautiful pool. Convenient to airport but.if you have no transportation, you have to eat at the hotel where food and service is good, but pricy for the area

10

Alri

24 Sept 2025

·

Stayed 1 night

I enjoyed my stay with family. Rooms are clean and comfortable. Staff were outstanding. Breakfast offered great selections. Kids love the pool. Will stay again before my flight out to US.

10

Natalie

26 Nov 2024

·

Stayed 1 night

Very spacious and clean room with great bed. The breakfast is exceptional and the staff super friendly, especially Agref was extremely welcoming

10

Mark

2 Jul 2025

·

Stayed 2 nights

The hotel was great. The restaurant was off the chain with a buffet to die for- Daily Social check it out a must see and taste!! Staff is excellent!!😊

8

LEE

27 Aug 2024

·

Stayed 1 night

Overall good. Do not have much choice for food.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $99
18 $86	19 $91	20 $96	21 $96	22 $96	23 $94	24 $98
25 $92	26 $96	27 $101	28 $99	29 $103	30 $96	31 $96

Su	Mo	Tu	We	Th	Fr	Sa
1 $129	2 $132	3 $123	4 $133	5 $109	6 $103	7 $103
8 $99	9 $103	10 $99	11 $103	12 $103	13 $103	14 $99
15 $99	16 $103	17 $109	18 $103	19 $103	20 $99	21 $103
22 $99	23 $100	24 $103	25 $103	26 $109	27 $103	28 $103
29 $99	30 $103

Sheraton Jakarta Soekarno Hatta Airport

Prices for Sheraton Jakarta Soekarno Hatta Airport

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Garden View

Deluxe Room, 2 Double Beds (View)

Family Suite, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Garden View

Suite, 1 Bedroom

Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Lake View

Family Suite, 1 King Bed

Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed (View)

Guest reviews of Sheraton Jakarta Soekarno Hatta Airport

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Jakarta Soekarno Hatta Airport

Prices for upcoming dates

Business details