Extended Stay America Suites - Sacramento - White Rock Rd

Check in was rather cumbersome and time consuming, however the room was comfortable and very quiet. While we didn't need the full kitchen I see how it would be very convenient under different circumstances. Parking was plentiful, even on a Saturday night.

Everything was very good except I chose this place so I could cook and not have to eat out. On the night I was there none of the kitchen supplies were available. Other than that everything was very Good and the staff was very friendly.

This was one of the worst places I've stayed. We only stayed there because I have had decent experiences at Extended Stays. There were roaches in the room and dead flys. The floor was filthy. There were no cups or anything to be able to use the kitchenette (it is an extended stay). There were no plastic cups to use when you brush your teeth, no coffee maker - nothing. Had no machine to get ice. Asked for a hair dryer to use (listed as available at desk) - no nothing. At this point I don't trust staying anywhere in the Sac. area

The room was clean enough. The sink facet was old/rusty broken in spots. The bath drain was also broken. Our door was ALSO broken. We got locked in the room twice and locked out three times. Were told to just yank the handle really hard every time we said anything. Room was pretty clean so that was a plus. Front desk lady was not the nicest person in the world either. There's also no coffee maker, blow dryer, shampoo/conditioner, or anything you needed for a kitchen in the room. You'd have to ask them for some of those things but there was NEVER someone in the checkin/out area past 5.

Broken lock front door Bathroom door Handel broken No kitchenware none Ac did not work

No ice available. Tried checking in at 2:30. Got excuses about short staff. Breakfast was pathetic.

Pros: Reasonable, clean, fridge, microwave, TV, HVAC, everything worked! Free grab and go breakfast! Cons: Bare bones amenities, you get a bar of soap, no shampoo, etc. The dark carpet was not comfortable when bare foot.

I love the fact that you have your own cooking space too many homeless people come on the property

The kitchen and bathroom were clean, but the carpets were stained. The mattress and pillows were below average. The description listed "free breakfast" and "coffee pots in room". In actuality, you had to request the coffee pot from housekeeping, and the breakfast was just muffins. So if you're short on funds keep the cost of buying breakfast in mind. The biggest problem was with the staff. They were nice enough, but didn't seem to know what was going on. They scanned my license on checkin, but when the barcode on the back did not match my information on the front of my ID, the girl acted like I was in the wrong, but would not allow me access to the information encoded on my new REAL ID because "it's our system". Wasn't going argue the point at 10:PM, needed to keep the reservation.

Nice place, good value for the money. Would’ve been better if there were some kitchen items in stock, like glasses, utensils, etc.

We checked in around 3pm and we were told that we were not in their system but she made a way and we went to our room. - 337. The carpet had so much stains on it- name it - coffee , shoe marks, white spots and one part by the table had a massive red soda spillage! The faucet in the kitchen area was leaking and no matter how much you tighten it - nothing happened. The sheets smelled bad, as if someone had just slept on it! The worst part was the bathroom - the sink was dirty and stained as well. The bathtub was the ultimate worst - it had black stains all over it!! It wasn’t just a spot but it was scattered all over the tub itself. We stayed a good 1hr. and got out. We checked out - handed the keys to the front desk and the lady there apologized - without us having to tell her why we are leaving asap. She knew right away how nasty and disgusting the room was !

This property had roaches and the room was dirty and the bathroom was nasty

We ask for a room that didn’t smell like cigarettes. In the restroom the counter had cigarette burn marks all over. First morning found two dead roaches on the floor I told the front office she was surprised . You can see out the bottom of the front door. Every time I went to the front office had to wait at least 30 minutes there was no one upfront, except a sign saying I’ll be right back. Some of the door looks of they were kick in room 139 . They’re so picky when we checked out. Was told we’ll get our deposit back in 30 days after they go through the whole room, look for any damage. All the furniture looked like it was bitten up by some dog. I took pictures of everything . Blanket look if they were washed with no soap .

The lobby smelled like marijuana, the elevator smelled like urine, I couldn't put my finger on the smell of the room. The room was dingy, there were hairs all around the bathroom sink, towels and bedding were stained, it just was not a pleasant experience.

The staff made check out easy but our room smelled like smoke as soon as I walked in. The floor was super dirty and the bathroom sink had a leak. The area around the staircase had litter and it was generally not a clean appearance in the parking lot. In a pinch this place is “okay” but I wouldn’t stay here again. Also the beds were bad.

Dirty Not pleasant Rooms are dirty

do not stay here. Rooms are filthy: I know it's cheap but this place should be avoided at all cost

The room smelled like wet dog.

This property was filthy. The sheets had stains. The bathroom sink did not drain. There was the smell of garbage outside flies swarming by the stairwells, the most disgusting hotel and room I have ever stayed.

Wasn’t happy at all we ask for a nonsmoking room the restroom counter had cigarette burns . First morning found died roaches on the floor . Front desk no one is ever there only a sign saying they’ll be back . Every time I go up had to wait 30mins or more for someone to show up . I told them about the bugs they act surprise . When we check out was told won’t get our deposit back til they check room for any damages. Everything in that room looked if a dog bite all the furniture. We took pictures of everything when check in

There was cigarette ash on the nightstands (nonsmoking room), the AC was broken, no hot water and sink was plugged. Nice neighborhood but trash everywhere.

The was damage prior to renting. Fridge shelving damaged, cabinet hinge broken, counter top loose.

Broken lock front door Bathroom door Handel broken No kitchenware none Ac did not work

room smell of cigarette smoke.

The staff made check out easy but our room smelled like smoke as soon as I walked in. The floor was super dirty and the bathroom sink had a leak. The area around the staircase had litter and it was generally not a clean appearance in the parking lot. In a pinch this place is “okay” but I wouldn’t stay here again. Also the beds were bad.

During my 3 night stay I saw three rooms, and they all had issues. 1st room had a very potent casino smoke smell and a very loud beeping smoke detector. Upon telling the receptionist she moved me to a different room directly under the previous room. That room also smelled very strongly like a casino and I could still hear the beeping from the room upstairs although the sound was diminished. I ended up turning the AC on, opening the windows and turning the stove vent all on and leaving them on to try and circulate some non smoky air inside the room. Due to the smokiness and my asthma I ended up asking for a different room for my final night. The 3rd room was on the front of the building and while the smoky smell was significantly better it was musky smelling (the stove vent and AC and bathroom fan helped clear this up a bit). In addition the hotels claims it has a fully stocked kitchen, to get this you have to set up a kitchen plan with the staff to get the items you need. I’m disappointed a “nonsmoking” hotel has such a problem with smoky rooms. During my stay I saw plenty of people smoking directly outside of their rooms (mainly on the backside of the hotel). If you are sensitive to smoky smells I don’t recommend staying here, but if you have to, I’d ask for a room in the front of the hotel and keep your fingers crossed.

First rom I was given, had the ceiling in the bathroom inside the shower. It had fallen down. Second room i found insects dead the next morning.

Our room was close to the highway, so it was so noisy. The room was not clean, and the floor was sticky.

Leaky bathroom pipe. Old furniture. Bad smoke smell.

Two lights fixers were broken one had no shade. They came knocking m the door to place a device in the room without notification or even calling the room should have been done before or after customer checked in or checked out. Other then that is the as fine

Arabella was very helpful

I was very disappointed with this booking. I arrived and was told my reservation was cancelled. I did not get any message about this.

Not happy with staying,Staffs are rude and unhelpful.

Run down. Unsafe. Not very clean. Very good staff. Just not enough of them.

When I got to the office it said out to lunch I heard people talking in the background I said hello I was actually waiting there for 10 minutes with nobody coming out to help me I proceeded to wait and then went outside and came back inside and the receptionist was there she said I’m on my lunch. You bothered me. You interrupted my lunch. She was so rude. I never experienced this much rudeness in my whole entire life. from someone that needs to be professional. like a proceeded to tell the lady because she says I was yelling. I told her I was not yelling. I was just saying hello is anybody here? She said that’s yelling and I’m on my lunch. I told her and close the door lock it. I really appreciate if someone could call me about this i’m going to call Monday to the corporate office and complain about this person. My phone number is 916-779-9688. Thank you for your time Gerardo Albor gerardoalbor@yahoo.com

I did not even get to check in. Had to go elsewhere. I waited 30 min at the front desk and no one was there to get me checked in.

Very helpful, good people.

First off, I RARELY leave reviews. I usually only leave reviews for really GOOD customer service or really BAD. Unfortunately, this is a really BAD experience that I had. I I pre paid for a room via Expedia. Online, it’s said check in ends at midnight. As I was driving in from out of town, I called the hotel around 11:30pm to confirm if check in ends at midnight. I talk to a male and ask him what time check in ends. He is immediately worked up and states all the rooms are booked. I explained to him that I had already paid for a room. He responds with, “I just started my shift, you’re gonna have to call back tomorrow to speak to a supervisor.” I then ask him for his name and the next thing I hear is the line drop. This man hung up on me and I was left without a place to sleep for the night.

Desk clerk was not very nice, and couldn’t tell the difference between a master card and PayPal. Initially refused to accept my PayPal branded MasterCard. Had to argue with him to get him to just try it. It worked of course. When checking out, he refused to give me an itemized receipt.

Fully booked and didnt want to help

Homeless people around the property.

Homeless are loud. Get rooms upstairs.

Horrible. The 1st room smelled like someone died in it. The 2nd room was almost as bad. I left. Did not feel safe in the parking lot.

I really tried to work with staff on issues with the room. I went to wash my hands in the sink and water was pouring out of the p-trap. The AC was broke and it was miserably hot in the room. The room smelled like cigarette smoke. I spoke to the clerk who offered to get me another room the night I checked but it was so late that night, I offered to come back the next day for it. When I came back, she rescinded the offer and told me to contact Expedia for a refund even though I just paid the property at check in. There was trash in the stairways. There were apparent hookers hanging around the property and I was worried my work truck was going to get broken into. It is the second time I stayed there out of convenient commute to my work project. I do not recommend this establishment for anyone.

Very ghetto and a lot of homeless staying there

The property is conveniently located close to shopping and in walking distance to food

Conveniently located to shopping center with plenty of food options and stores alike on both sides.

Our room was close to the highway, so it was so noisy. The room was not clean, and the floor was sticky.

This property is for someone who cannot afford a hotel. There are critters in your room and the floors make your feet black. Not to mention a homeless population all around. I will say the location is right off the freeway and plenty of food locations around which is nice and convenient but that’s about it.

We were looking for an economical place to spend one night near Sacramento, and found this Extended Stay Inn. The staff at check-in was friendly and professional. Room was fine - not fancy, but clean. There was a McDonald's and some other restaurants only a few steps away. We never felt threatened or unsafe, but there were some people hanging out late night / early morning in the McDonald's lot.

The “breakfast included” was collecting a muffin from the from front desk. The sink and shower was dirty. Overall it felt unsafe. Thank god it was only for one night.

The bed was small. Only 2 double beds. Need to uograde it to queen bed. The receptionist was insisting that double bed us bigger than the queen bed. The breakfast on tge go was bad. No coffee creamer fir the coffee, has only 2 small cupcakes left & snack bars for 4 pax.

This was one of the worst places I've stayed. We only stayed there because I have had decent experiences at Extended Stays. There were roaches in the room and dead flys. The floor was filthy. There were no cups or anything to be able to use the kitchenette (it is an extended stay). There were no plastic cups to use when you brush your teeth, no coffee maker - nothing. Had no machine to get ice. Asked for a hair dryer to use (listed as available at desk) - no nothing. At this point I don't trust staying anywhere in the Sac. area

No ice available. Tried checking in at 2:30. Got excuses about short staff. Breakfast was pathetic.

Pros: Reasonable, clean, fridge, microwave, TV, HVAC, everything worked! Free grab and go breakfast! Cons: Bare bones amenities, you get a bar of soap, no shampoo, etc. The dark carpet was not comfortable when bare foot.

Was not clean. And horrible breakfast..

The kitchen and bathroom were clean, but the carpets were stained. The mattress and pillows were below average. The description listed "free breakfast" and "coffee pots in room". In actuality, you had to request the coffee pot from housekeeping, and the breakfast was just muffins. So if you're short on funds keep the cost of buying breakfast in mind. The biggest problem was with the staff. They were nice enough, but didn't seem to know what was going on. They scanned my license on checkin, but when the barcode on the back did not match my information on the front of my ID, the girl acted like I was in the wrong, but would not allow me access to the information encoded on my new REAL ID because "it's our system". Wasn't going argue the point at 10:PM, needed to keep the reservation.

Room was booked as non smoking -it reaked of cigarettes, burns on the counters, fire alarm chirping all day and night, looked like someone cut their hair in the walkway, drug use all around the building and to top it off one of the rooms had a coroner seal sticker on it. Extremely disappointing hotel. Their grab and go breakfast was packaged muffins and packages of instant coffee and a hot water container. I will never stay there again and will warn other travelers not to stay there.

For breakfast don’t have place

Nice place, good value for the money. Would’ve been better if there were some kitchen items in stock, like glasses, utensils, etc.