Crowne Plaza San Francisco Airport by IHG

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The desk lamp doesn’t work and charge station doesn’t work next to bed

Swimming pool and jacuzzi poorly maintained. It doesn’t heat up well and no bubbles

Sad to see such a well known brand be represented the way it is at this location. The elevators need to be serviced as they were going to floor all on their own which creates delays. The staff seemed uninterested in fixing this or acknowledging a safety concern for a 10 story building having elevator issues. Rooms are only cleaned by request and that doesn’t result in any price decrease for bypassing that. The restaurant has decent food but pushes the overpriced and underwhelming buffet. The prepaid breakfast is indeed cheaper but it doesn’t state that is the only option when purchased. Additionally, the restaurant was closed one more and getting any sort of refund was tedious. They removed a day of parking which was nice, although they told me when I checked in the parking lot is owned by different people so curious how that works out. And that gets to the parking. The parking lot needs refinishing and cars have been parked there for months without moving (I was there a few months back and reluctantly had to stay here again…I won’t make that mistake again). There is nowhere to park other than the $25 (or more) per night. I’m wondering how many other businesses get to charge a paying customer to arrive at their business and charge for staying. I know this isn’t unique to this hotel although they were unwilling to provide options or concessions to the price.

Hotel was fine - clean rooms and shared spaces. Very quiet as well. Easy in-and-out parking (for a fee). Lack of towels at pool and snacks for purchase at front desk was a bit disappointing.