Iberostar Heritage Grand Mencey
180 US$
/natt
Snitt för september
Priser för Iberostar Heritage Grand Mencey
Välj datum för att se priser och tillgänglighet.
180 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Iberostar Heritage Grand Mencey är priset per natt i genomsnitt 142 US$ under den billigaste månaden (juli) och 246 US$ under den dyraste månaden (november), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 245 US$ |
| februari | 208 US$ |
| mars | 204 US$ |
| april | 176 US$ |
| maj | 161 US$ |
| juni | 151 US$ |
| juli | 142 US$ |
| augusti | 148 US$ |
| september | 180 US$ |
| oktober | 194 US$ |
| november | 246 US$ |
| december | 204 US$ |
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sep. · 180 US$
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Dyrast: november (ca 246 US$)
Billigast: juli (ca 142 US$)
Om detta boende
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du bland annat tillgång till gym, utomhuspool och bastu. Boendet har även gratis wi-fi, conciergetjänster och...
Bekvämligheter
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du bland annat tillgång till gym, utomhuspool och bastu. Boendet har även gratis wi-fi, conciergetjänster och bröllopstjänster.
Företagsfaciliteter
Gäster har tillgång till bland annat gratis internet, business-service och expressincheckning. På detta hotell erbjuds event- och konferenslokaler såsom konferenscenter och 9 mötesrum. Begränsad parkering erbjuds på plats.
Måltider
Njut av internationell gastronomi på Los Menceyes, en av de 4 restaurangerna detta hotell ståtar med, eller stanna på rummet och nyttja dess rumsservice (under begränsade tider). Koppla av med en drink på boendets bar vid poolen eller en av 2 barer/lounger. Frukostbuffé serveras dagligen mot en avgift från 07.00 till 10.30.
Rum
Känn dig som hemma i ett av de 261 individuellt inredda rummen med minibar och plasma-tv. Gratis wi-fi gör att du kan hålla dig uppkopplad, och satellit-tv erbjuder underhållning. Privat badrum med badkar eller dusch, gratis toalettartiklar och hårtorkar. På rummet finns telefon, värdeförvaringsskåp och skrivbord.
Läge
Iberostar Heritage Grand Mencey ligger i Santa Cruz de Tenerife, ett stenkast från både Rambla de Santa Cruz och Garcia Sanabria Park. Detta hotell i lyxstil ligger 14,1 km från Teresitas-stranden och 1,1 km från Nuestra Señora Del Pilar-församlingen.
Vad finns i närheten
Rambla de Santa Cruz(0.1 miles)
Garcia Sanabria Park(0.1 miles)
Nuestra Señora Del Pilar-församlingen(0.4 miles)
Museo Histórico Militar de Canarias(0.4 miles)
Museo Historico Militar de Canarias(0.4 miles)
Museo Municipal de Bellas Artes(0.5 miles)
Konstmuseet(0.6 miles)
San Francisco de Asís-församlingen(0.6 miles)
Plaza de España(0.7 miles)
Centro de Arte la Recova(0.7 miles)
Teatro Guimerá(0.7 miles)
Nuestra Señora de la Concepción-kyrkan(0.9 miles)
Teneriffas konstcentrum(0.9 miles)
Mercado de Nuestra Señora de África(0.9 miles)
Plaza Iglesia(0.9 miles)
Santa Cruz de Tenerife (TFN-Tenerife North)(8.6 miles)
Teneriffa (TFS-Tenerife del sur)(39.5 miles)
Parkering
Restaurang
Pool
Business center
Rumservice
Tur- och utflyktsdisk
Läge
Dr. José Naveiras, 38, Santa Cruz de Tenerife, Kanarieöarna, Spanien
Rambla de Santa Cruz (0.1 miles)
Garcia Sanabria Park (0.1 miles)
Nuestra Señora Del Pilar-församlingen (0.4 miles)
Museo Histórico Militar de Canarias (0.4 miles)
Museo Historico Militar de Canarias (0.4 miles)
Museo Municipal de Bellas Artes (0.5 miles)
Rumsalternativ
5
Familjerum (2 Adults & 1 Child)
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 2
484 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
6
1 Stor Dubbelsäng
Sovplats 3
549 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Familjerum
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 2
484 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Dubbelrum
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 2
334 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Juniorsvit
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 3
484 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)Privat inomhusbadkarPrivat bubbelbadkar
6
Dubbelrum för 1 person
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
334 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Superior dubbelrum
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 2
312 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Dubbelrum - utsikt mot trädgården (single use)
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
388 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Dubbelrum (with Garden)
Information om rummet
1 Extra Stor Dubbelsäng
2 Enkelsängar
Sovplats 2
334 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
Gästrecensioner för Iberostar Heritage Grand Mencey
8.9
Fantastiskt
Baserat på 1 818 verifierade recensioner
Vem bor här?
Företag
16%
Par
52%
Familj
19%
Grupper
7%
Ensamresande
4%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Iberostar Heritage Grand Mencey imponerar många gäster med sin eleganta historiska byggnad, lummiga trädgårdar och pool, det centrala men ändå lugna läget vid parken, den vänliga personalen och den ofta lovordade frukosten. Andra noterar dock aspekter som inte riktigt uppfyller en femstjärnig standard.
Läs merVar detta till hjälp?
Vad gäster tycker
Iberostar Heritage Grand Mencey imponerar många gäster med sin eleganta historiska byggnad, lummiga trädgårdar och pool, det centrala men ändå lugna läget vid parken, den vänliga personalen och den ofta lovordade frukosten. Andra noterar dock aspekter som inte riktigt uppfyller en femstjärnig standard.
Rummen beskrivs ofta som rymliga och bekväma med utsikt över trädgården eller poolen, men det förekommer återkommande kommentarer om daterad inredning, problem med luftkonditioneringen ibland, ljud under natten, hårda eller genomfallna madrasser, svagt ljus och begränsade bekvämligheter på rummet, som vattenkokare eller tillräckligt med uttag. Faciliteterna känns som ett resort mitt i staden, även om tillgång till spa och parkering oftast kostar extra, och maten utöver frukosten kan vara varierande med långsam service och debitering för vanligt vatten. Räkna med en vacker vistelse i en urban oas med stark komfort och vissa brister i service eller värde.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Gästerna uppskattar den stora utomhuspoolen, det välutrustade gymmet och det närliggande spacentret, samt de trevliga trädgårdarna och flera bar- och restaurangytor. Observera att tillgång till spa och parkering oftast kostar extra, och padelbanorna har rapporterats behöva renoveras.
Relaterade gästrecensioner
10
S.
31 jan. 2026
·
Stannade 3 nätter
Room was perfect. Hotel facilities are excellent.
Room was perfect. Hotel facilities are excellent.
10
cornelia
11 jan. 2026
·
Stannade 3 nätter
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
10
David
11 feb. 2026
·
Stannade 5 nätter
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
10
PETER
25 juli 2024
·
Stannade 1 natt
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
10
Tejal
20 juli 2023
·
Stannade 3 nätter
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
10
Nils
23 sep. 2025
·
Stannade 3 nätter
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
8
ALFONSO
7 okt. 2024
·
Stannade 3 nätter
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
8
Sarajane
21 nov. 2023
·
Stannade 3 nätter
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
10
Helle
15 juli 2025
·
Stannade 5 nätter
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
10
Blake
7 juni 2024
·
Stannade 6 nätter
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
De flesta recensioner berömmer mycket rena rum och välskötta gemensamma utrymmen. En del rapporterar brister, såsom unken lukt, ojämn handduksbyte eller tömning av papperskorgar, och enstaka missar från städningen.
Relaterade gästrecensioner
10
Robert
2 aug. 2025
·
Stannade 6 nätter
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
10
Richard
2 apr. 2023
·
Stannade 7 nätter
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
8
CLIFFORD
17 nov. 2025
·
Stannade 1 natt
Room and entire facility was spotless. Staff very helpful.
Room and entire facility was spotless. Staff very helpful.
8
Moritz
23 dec. 2024
·
Stannade 3 nätter
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
10
Gamal
23 feb. 2026
·
Stannade 4 nätter
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Sabrina
26 juli 2024
·
Stannade 8 nätter
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
10
Okan
19 maj 2025
·
Stannade 3 nätter
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
6
Ivan
6 aug. 2025
·
Stannade 3 nätter
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
6
Jean-Luc
25 apr. 2022
·
Stannade 3 nätter
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
10
Peter
31 maj 2023
·
Stannade 2 nätter
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
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Rum
Rummen är ofta rymliga och bekväma med utsikt över trädgården eller poolen och balkonger, men återkommande kommentarer noterar daterad inredning, problem med luftkonditioneringen ibland, ljud under natten, hårda eller genomfallna madrasser, svagt ljus, begränsade uttag och brist på te/kaffetillbehör på rummet.
Relaterade gästrecensioner
10
Alex
25 jan. 2026
·
Stannade 9 nätter
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
8
James
19 juni 2025
·
Stannade 2 nätter
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
6
Daniel
24 feb. 2026
·
Stannade 7 nätter
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
2
Angela
22 sep. 2025
·
Stannade 14 nätter
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
10
Gamal
23 feb. 2026
·
Stannade 4 nätter
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Irene
21 mars 2025
·
Stannade 3 nätter
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
6
Antonio
14 mars 2025
·
Stannade 4 nätter
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
8
Alison
12 mars 2023
·
Stannade 2 nätter
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
8
Finn
17 dec. 2025
·
Stannade 3 nätter
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
6
Ivan
6 aug. 2025
·
Stannade 3 nätter
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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Service
Personalen beskrivs allmänt som vänlig, uppmärksam och professionell. Flera recensioner nämner dock långsam eller okommunikativ incheckning, ojämn service i restaurangen, missade VIP-förmåner eller merförsäljning, och enstaka fall av oartighet.
Relaterade gästrecensioner
10
Pratik
15 okt. 2025
·
Stannade 5 nätter
Amazing service
Amazing service
8
Amanda
19 juni 2025
·
Stannade 1 natt
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
8
Frank
29 dec. 2024
·
Stannade 7 nätter
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
10
Barbara
28 aug. 2024
·
Stannade 4 nätter
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
10
Liz
22 jan. 2026
·
Stannade 7 nätter
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
4
Ian
3 feb. 2026
·
Stannade 1 natt
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
6
Bent
10 feb. 2024
·
Stannade 2 nätter
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
10
Richard
12 sep. 2025
·
Stannade 4 nätter
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
6
Afshin
28 jan. 2023
·
Stannade 2 nätter
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Thom
5 nov. 2025
·
Stannade 5 nätter
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
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Läge
Centralt läge vid parken som känns lugnt men ändå med gångavstånd till sevärdheter, restauranger och transport i Santa Cruz, dessutom praktiskt för kryssningsresenärer.
Relaterade gästrecensioner
10
Wayne
1 mars 2023
·
Stannade 3 nätter
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
8
Frank
29 dec. 2022
·
Stannade 3 nätter
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
10
Greg
21 dec. 2025
·
Stannade 2 nätter
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Bruce
4 maj 2025
·
Stannade 1 natt
great hotel. great location
great hotel. great location
10
Santeri
18 apr. 2024
·
Stannade 2 nätter
Hotel was very nice! Breakfast was exellent. Perfect location.
Hotel was very nice! Breakfast was exellent. Perfect location.
10
Suzanne
10 apr. 2024
·
Stannade 1 natt
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
10
Richard
6 feb. 2025
·
Stannade 2 nätter
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
10
Philip
27 dec. 2025
·
Stannade 3 nätter
Fantastic hotel, very convenient for the city.
Fantastic hotel, very convenient for the city.
10
Ulf
23 juli 2025
·
Stannade 2 nätter
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
10
Martin
3 jan. 2025
·
Stannade 1 natt
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
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Måltider
Frukosten lyfts ofta fram för sin kvalitet och variation. Middagsupplevelser och besök i baren är mer varierande, med rapporter om långsam service, ojämna rätter och debitering för vanligt vatten. Halvpensionsmenyn à la carte uppskattas.
Relaterade gästrecensioner
10
Jacqueline
10 apr. 2024
·
Stannade 1 natt
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
10
Ivan
29 juli 2024
·
Stannade 3 nätter
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
10
Greg
21 dec. 2025
·
Stannade 2 nätter
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Ruth
7 apr. 2023
·
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
10
Daniel
17 mars 2024
·
Stannade 3 nätter
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
10
Nils
23 sep. 2025
·
Stannade 3 nätter
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
10
Alexander
27 juni 2025
·
Stannade 12 nätter
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
6
Afshin
28 jan. 2023
·
Stannade 2 nätter
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Mark
10 feb. 2025
·
Stannade 7 nätter
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
8
Darryl
17 nov. 2025
·
Stannade 1 natt
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
Ulf
för 2 veckor sedan
·
Stannade 1 natt
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
10
Ulf
6 aug. 2026
·
Stannade 2 nätter
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
10
Christian
3 feb. 2026
·
Stannade 4 nätter
Mycket bra
Mycket bra
8
Leif
27 jan. 2026
·
Stannade 1 natt
Städrummet mittemot vårt rum var störande. Ingen AC tillgänglig. För mycket skrikande barn. I övrigt var vi nöjda med allt.
Städrummet mittemot vårt rum var störande. Ingen AC tillgänglig. För mycket skrikande barn. I övrigt var vi nöjda med allt.
6
Martin
4 jan. 2026
·
Stannade 4 nätter
Detta är ett trevligt hotell med bra läge i Santa Cruz. Däremot är det inte ett femstjärnigt hotell. Rummen är trestjärniga. Faciliteterna är 4 stjärniga. Servicen är varierande. Viss personal är jättebra. Men många är trötta och oengagerade, vilket troligtvis beror på underbemanning. Om du ska bo i Santa Cruz är AC Marriott ät betydligt bättre alternativ.
Detta är ett trevligt hotell med bra läge i Santa Cruz. Däremot är det inte ett femstjärnigt hotell. Rummen är trestjärniga. Faciliteterna är 4 stjärniga. Servicen är varierande. Viss personal är jättebra. Men många är trötta och oengagerade, vilket troligtvis beror på underbemanning. Om du ska bo i Santa Cruz är AC Marriott ät betydligt bättre alternativ.
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
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oktober 2026
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Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-21: 160.36065581733706USD
- 2026-09-22: 160.32995480560305USD
- 2026-09-23: 136.68622224981692USD
- 2026-09-24: 137.29113714170074USD
- 2026-09-25: 135.90822712425995USD
- 2026-09-26: 136.6786300907898USD
- 2026-09-27: 136.54902109025576USD
- 2026-09-28: 147.2369966681061USD
- 2026-09-29: 148.00737339445496USD
- 2026-09-30: 154.77088500000002USD
- 2026-10-01: 163.942493USD
- 2026-10-02: 157.40364982391358USD
- 2026-10-03: 155.90621016326907USD
- 2026-10-04: 147.08450622976687USD
- 2026-10-05: 153.624434USD
- 2026-10-06: 147.87181661956788USD
- 2026-10-07: 153.624434USD
- 2026-10-08: 154.8043324840088USD
- 2026-10-09: 149.10610225199892USD
- 2026-10-10: 154.77088500000002USD
- 2026-10-11: 154.77088500000002USD
- 2026-10-12: 146.94083249223328USD
- 2026-10-13: 147.87181661956788USD
- 2026-10-14: 154.8043324840088USD
- 2026-10-15: 153.77332078681948USD
- 2026-10-16: 153.624434USD
- 2026-10-17: 154.77088500000002USD
- 2026-10-18: 149.10610225199892USD
- 2026-10-19: 147.6927536246338USD
- 2026-10-20: 149.10610225199892USD
- 2026-10-21: 147.87181661956788USD
- 2026-10-22: 154.8043324840088USD
- 2026-10-23: 154.8043324840088USD
- 2026-10-24: 154.77088500000002USD
- 2026-10-25: 149.10610225199892USD
- 2026-10-26: 159.84153757049563USD
- 2026-10-27: 162.79424017424012USD
- 2026-10-28: 161.1141513605957USD
- 2026-10-29: 161.64959100000002USD
- 2026-10-30: 162.79424017424012USD
- 2026-10-31: 161.64959100000002USD
- 2026-11-01: 184.7664732022858USD
- 2026-11-02: 184.7664732022858USD
- 2026-11-03: 178.71471775880434USD
- 2026-11-04: 184.7664732022858USD
- 2026-11-05: 175.7778292374573USD
- 2026-11-06: 170.71683305355836USD
- 2026-11-07: 174.26055200000002USD
- 2026-11-08: 170.83333945706178USD
- 2026-11-09: 170.80958334655764USD
- 2026-11-10: 175.7778292374573USD
- 2026-11-11: 174.526697408844USD
- 2026-11-12: 233.67586139302065USD
- 2026-11-13: 175.7778292374573USD
- 2026-11-14: 174.26055200000002USD
- 2026-11-15: 171.08688957904053USD
- 2026-11-16: 175.7778292374573USD
- 2026-11-17: 174.26055200000002USD
- 2026-11-18: 175.7778292374573USD
- 2026-11-19: 175.407003USD
- 2026-11-20: 170.57440135125734USD
- 2026-11-21: 175.7778292374573USD
Personalen i receptionen välkomnar gästerna vid ankomst. Kontakta boendet med hjälp av informationen i bokningsbekräftelsen om du har några frågor. Informationen från boendet kan ha översatts med automatiska översättningsverktyg. Boendet har en klädkod med stilig vardagsklädsel på alla restauranger, vilken inkluderar långbyxor för män. Shorts, badkläder, ärmlösa kläder och strandsandaler är inte tillåtna och stängda skor krävs. Boendet tillåter inte namnändringar i bokningen. Namnet på bokningen måste stämma överens med namnet på gästen som checkar in och bor på boendet. Fotolegitimation krävs.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Särskilda regler och avgifter kan gälla för avbokning av gruppbokningar (fler än 8 rum på samma boende under samma vistelsedatum).
- Boendet accepterar kreditkort, bankkort och kontanter.
- På detta boende finns bland annat följande säkerhetsdetaljer: brandsläckare och rökdetektor.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Boendet rengörs av städpersonal
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Kontanttransaktioner på boendet kan inte överstiga EUR 1000, på grund av statliga bestämmelser. Du kan få mer information genom att kontakta boendet med kontaktinformationen i bokningsbekräftelsen.
- Förhandsbokningar krävs för massage och spabehandlingar. Bokningar kan göras genom att kontakta detta hotell innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
- Upp till 2 barn, 12 år eller yngre, bor gratis i förälders eller vårdnadshavares rum om inga extrasängar används.
- Endast registrerade gäster är tillåtna på boendets rum.
- Boendet rengörs av städpersonal.
- Avgift för frukostbuffé: EUR 20–30 för vuxna och EUR 20–30 för barn (ungefärligt pris)
- Avgift för närliggande parkering: EUR 12 per per dag (20 meter bort)
- Anläggningsavgift: EUR 20 per person per dag. Inkluderar användning av: spa
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Restaurang
Pool
Business center
Rumservice
Tur- och utflyktsdisk
Tjänster
Business center
Tur- och utflyktsdisk
Kemtvätt
Städning
Bankettinrättningar
Valutaväxling
Värdeförvaring
Bagageförvaring
Plats för rökning
Express in- och utcheckning
Självtvätt
24-Hour Front Desk
Aktiviteter
Pool
Kasino
Trädgård
Pool inomhus
Pool utomhus
Uppvärmd utomhuspool
Levande musikunderhållning
Pool (Indoor)
Utemöbler
Pool (Seasonal Outdoor)
Terrass
Fitness Center (nearby)
Allmänt
Rumservice
Restaurang
Rökfria rum
Bastu
Badtunna/Jacuzzi
Ångrum
Massage
Solarium
Spa och hälsocenter
Kroppsbehandlingar
Ansiktsbehandling
Frukost på rummet
Beach Sun Loungers
Snack Bar/Deli
Parkering
Parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi