Cà Bèla - Susa

All perfect everything was very smooth and I enjoyed my stay

I stayed at Ca Bela Susa in Milan and had a very disappointing experience. The check‑in process was extremely complicated, with no staff on site. Guests must enter all personal details and scan passports/ID via the property’s website, which felt insecure and uncomfortable. The listing suggested a private kitchenette and dining area, but these facilities were shared with all guests on the floor. This was misleading and did not match the booking description. Most importantly, the sofa bed was not safe or usable for sleeping. The lower part sinks so much that the legs rest directly on the hard frame, causing discomfort and poor sleep. A technician confirmed it cannot be fixed, and staff acknowledged the issue, yet refused to provide a solution unless I paid €50 extra. At one point, the only “solution” offered was to place pillows over the broken part, which is unacceptable. Communication was slow and inconsistent, with promised callbacks never happening and messages arriving long after agreed times. Overall, the stay did not match the description, the sleeping arrangement was unsafe, the check‑in process felt insecure, and the service was inadequate. I cannot recommend this property.

great location, rooms and easy to access the place

Check in directions were great. Nice room with very good air conditioner!

I was under the impression this would be a hotel, but it’s more like a Airbnb that rents rooms independently. I tried multiple times to pre-register on the links provided, but couldn’t get them to work. What it meant was I was checking in on a street corner taking pictures of my passport and sending it so I could get instructions on how to get inside the room. When I arrived, I found the rooms were being cleaned. Thankfully our room was available.