Aito Igloo & Spa Resort

I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations.

e had the most incredible 4 days and 3 nights at Aito resort. It was a completely 5 star experience from start to finish, with all of the small details considered by the staff for the ultimate experience. We were celebrating my partners 30th birthday and staff went above and beyond to make it special. We did the snowmobile experience and northern lights hunt and we were lucky enough to experience the Aurora on the hunt and again from our igloo. Above all - the staff here are faultless - the staff in both restaurants, the guy in the spa, Wendy in the safari house, maintenance guys and reception staff. So so friendly and kind. Thank you guys for making such a special 30th birthday for my partner - we want to come back for my 30th now in 2 years! X

Everything was perfect, only breakfast was weak

Beautiful

We had a mixed stay. The biggest positive was the staff, everyone was warm and helpful, especially Anika, who went above and beyond, and Gabriel, an excellent guide who made the excursions enjoyable. The setting is beautiful, the spa is nice, and airport transfers were convenient. However, there were major issues. The treehouse is extremely small and felt claustrophobic even with three people. Food was a serious problem, despite written confirmation months ahead that our dietary needs could be met, we were told four days before arrival that they couldn’t. Given the remote location and severe allergies in our group, this was very stressful and unacceptable. Portions were small for the price, breakfast options for non-meat eaters were very limited, and no manager was ever available to speak with us. We also had a negative spa experience due to other guests disrupting a reserved booking, with no follow-up from management. Overall, the staff on the ground were the only real highlight, trying their best despite poor management.