Aito Igloo & Spa Resort

I had a great time, I enjoyed the spa and other amenities daily. The raindeers were adorable, the views were amazing and I truly enjoyed my time there.

I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations.

e had the most incredible 4 days and 3 nights at Aito resort. It was a completely 5 star experience from start to finish, with all of the small details considered by the staff for the ultimate experience. We were celebrating my partners 30th birthday and staff went above and beyond to make it special. We did the snowmobile experience and northern lights hunt and we were lucky enough to experience the Aurora on the hunt and again from our igloo. Above all - the staff here are faultless - the staff in both restaurants, the guy in the spa, Wendy in the safari house, maintenance guys and reception staff. So so friendly and kind. Thank you guys for making such a special 30th birthday for my partner - we want to come back for my 30th now in 2 years! X

This hotel is truly centered around nature, making it the perfect place to relax and disconnect from the hustle and bustle of the city. They offer areas for sledding, reindeer that you can feed if you purchase food at reception, a spa with two complimentary hours per day, as well as outdoor and reception firepit areas. The rooms are comfortable, clean, and cozy, although I wish there were more luggage storage options and a thermometer for better temperature control. Breakfast is included (7:00 AM to 10:00 AM) and is served buffet-style. While it’s not very large, it offers enough variety to start your day off well. There are two restaurants: one casual dining option with great salmon soup, and another more à la carte experience. The river view is stunning (especially frozen in March), and there’s even a spot for an icy dip if you’re feeling brave. You can sometimes see the Northern Lights from the hotel if the sky is clear, though excursions are still recommended due to some light pollution. The staff is very friendly, and their WhatsApp service is a big plus. You can also book excursions directly with the hotel, which is helpful since many tours don’t pick up there. They offer shuttle service to the airport, Santa Claus Village, and downtown Rovaniemi. The only downside was some communication challenges with spa staff for international guests, which could be improved. Aside from that, we loved everything. It’s a bit pricey but definitely worth it.

This hotel is truly centered around nature, making it the perfect place to relax and disconnect from the hustle and bustle of the city. They offer areas for sledding, reindeer that you can feed if you purchase food at reception, a spa with two complimentary hours per day, as well as outdoor and reception firepit areas. The rooms are comfortable, clean, and cozy, although I wish there were more luggage storage options and a thermometer for better temperature control. Breakfast is included (7:00 AM to 10:00 AM) and is served buffet-style. While it’s not very large, it offers enough variety to start your day off well. There are two restaurants: one casual dining option with great salmon soup, and another more à la carte experience. The river view is stunning (especially frozen in March), and there’s even a spot for an icy dip if you’re feeling brave. You can sometimes see the Northern Lights from the hotel if the sky is clear, though excursions are still recommended due to some light pollution. The staff is very friendly, and their WhatsApp service is a big plus. You can also book excursions directly with the hotel, which is helpful since many tours don’t pick up there. They offer shuttle service to the airport, Santa Claus Village, and downtown Rovaniemi. The only downside was some communication challenges with spa staff for international guests, which could be improved. Aside from that, we loved everything. It’s a bit pricey but definitely worth it.