Prima Royale Hotel

Our stay was really awesome, the staff are very efficient and nice!! The manager Eliran helped us in everything we needed!! Yousef as well is just the best! The rooms a very clean. Everything in the hotel works!! The rooftop view is to take your breath away!!!

Je suis habitué à cet hôtel tres convenable que j'apprécie vraiment. L'accueil est très professionnel. Le petit déjeuner m'a été offert mais je ne l'ai pas pris. Une attention délicate de chocolat était présente dans la chambre et 2 bouteilles d'eau. Par contre il n'y a pas de bouteille de vin offerte en fonction de mon statut gold. Le parking est sujet à disponibilité et n'est pas garantie. Ils m'ont laissé faire une sortie tardive et je les en remercie.

We liked the location. Nice hotel. We enjoyed using the gym in the morning. Nice neighborhood. We enjoyed taking walks. We were glad that parking is available in the underground garage.

Hôtel bien situé disposant d’un parking, très bon accueil, excellent petit déjeuner, très bon rapport qualité prix

We had a great stay at the Prima Royale. THe staff let us check in early despite a very early arrival. The breakfast buffet is excellent. And the staff could not have been more friendly-- they even opened the rooftop garden for us on an especially balmy day, even though it was closed for the winter. We were within easy walking distance of many important tourist areas, including the Jaffa Gate to the Old City. Excellent value for our trip!

Good location - we walked less than 20 minutes to the old city and 30 to machane Yehuda. There is a lovely rooftop patio and easy parking made it very convenient.

Our stay was really awesome, the staff are very efficient and nice!! The manager Eliran helped us in everything we needed!! Yousef as well is just the best! The rooms a very clean. Everything in the hotel works!! The rooftop view is to take your breath away!!!

The hotel is beautiful, rooms are immaculately clean, and well-designed. This is the second Prima hotel in Israel where i have stayed, and I am developing brand loyalty at this point!

Front desk staff so nice and accommodating. Able to check me in to my room at 10am, rather than 3pm. Comfortable, clean room.

Well maintained hotel. Good service and clean rooms. Meals were pretty good also.

Hotel has incredibly friendly and helpful staff the lobby area is well kept. Once in the room, you will notice poor housekeeping. I was left with dirty towels and linens from my first day and continued to receive dirty linens each day after. The hotel is in a nice location with friendly staff but it needs to be cleaned up.

Everything about this hotel was really excellent. It is not a luxurious hotel, but if you are looking for a nice clean, well maintained and very centrally located hotel, this is the best choice in Jerusalem.

Great location, room so clean and great breakfast

Very nice and clean hotel that we will recommend.

깔끔하고 쾌적해요! 매일 청소기돌리는걸보면서 관리인이 이 호텔에 애정과 신경을 쓰는게 보였습니다~! 조식에도 날파리들이 꼬이지않게 미니선풍기 설치해 둔 섬세함도 보여서 위생적으로도 청결함이 느껴졌어요~ 화장실 수압도 좋아요! 아주 만족입니다!

Chambres propres. Le personnel pas toujours à l’écoute

The room was a bit small but it was nice

Terrible beds and thin walls.

This property is a bit long in the tooth. Needs some freshening up. Breakfast buffet was extensive, but not very good. The items that were supposed to be hot, such as eggs and shakshuka, never were. That was a disappointment. Coffee and juice were good.

The hotel is beautiful, rooms are immaculately clean, and well-designed. This is the second Prima hotel in Israel where i have stayed, and I am developing brand loyalty at this point!

Room was very small - otherwise a good value for the money

We have stayed at this location in the past and the last time was disappointing - however, we hoped that the management would do something based on their responses to us. They did nothing. the mattresses should have been replaced a few years ago - it was difficult, if not near impossible to fall asleep and was most assuredly not a restful night. The air conditioning was set at arctic levels. The thermostat seems to be just a decoration on the wall. You an control the fan speed and the on-off switch but the temperature dial does nothing. It was uncomfortably frigid such that we ended up turning the AC off completely. That was an improvement - but since all the other rooms are probably in the same situation, it was still cold such that in August we had to ask for extra blankets!! We have gold level membership with Hotels.com -- this gives us an upgrade and some other perks -- the receptionist insisted that the room we got was an upgrade because it is on a higher floor. I did not feel that there was any upgrade - the room is still small with an insufficient number of outlets and the furniture is shabby. We were supposed to receive a bottle of wine. The hotel decided that a small fruit plate was a better choice -- not in my mind. The staff was pleasant but clearly the management wants to drain this property and avoid repairs, improvements and needed maintenance. We will not be giving them another chance and will suggest that everyone else stays away too.

Great location, good staff, reasonable price. Room suited my needs, not too fancy or large. Door to my room didn't lock, also TV didn't work. I paid for the breakfast, it was good but not as good as in other hotels. Only $9/day.

Have stayed here before, no surprises. Perfectly decent hotel, good staff. Pretty basic, especially by US standards. Rooms on the small side (again, by US standards). Very reasonable price, and excellent location. Would stay again

My second time staying in the hotel, this time was more enjoyable. My room was a refurbished and very comfortable. The hotel in general was at a good standard. The meals were affordable and of a good standard. Public transport is close by, enabling the ability to get around quickly. Walking to Mamilla is about 10 min and 20-30 min to the Old city. The hotel is very good value for money. I would definitely stay there again.

The location is prime. The hotel itself is a nice simple property.Rooms are cozy and simple.

The Prima Royale staff was amazing!they were very helpful and met all my needs for the day I was there. I would definitely stay there again.

I was appreciative that they gave me a complimentary 8 PM checkout, allowing me access to the room for a shower and for charging my phone and computer in advance of a late-night return flight.

Hotel staff very helpful …especially Munir!

Front desk staff so nice and accommodating. Able to check me in to my room at 10am, rather than 3pm. Comfortable, clean room.

One of my favorite hotels to stay in when I’m Jerusalem! Fabulous service and the staff is outstanding!

I forgot my pills at home. The hotel arranged for a doctor to bring them to me within 3 hours.

The guy at the reception was just cold and lacked any customer skills. He was also rude to another guest when he tried to intervene in our conversation. He did accommodate the kids stay for an additional nominal fee but I’m not used to this attitude. One of the food managers seemed nice. Breakfast had good options. The room was really small and the bathroom shower was controlled only by liners. Not 4 star in my opinion and will never vouch for the stay not service here.

We had a great stay at the Prima Royale. THe staff let us check in early despite a very early arrival. The breakfast buffet is excellent. And the staff could not have been more friendly-- they even opened the rooftop garden for us on an especially balmy day, even though it was closed for the winter. We were within easy walking distance of many important tourist areas, including the Jaffa Gate to the Old City. Excellent value for our trip!

The taxi driver the hotel ordered to us for travel to the Navon train station in Jerusalem, cheated us. He took 150 shekel for about 4 km without traffic in the morning about 06.30! The price should be about 60 shekel. So the hotel should be more careful which taxidriver they order for their guests.

Chambres propres. Le personnel pas toujours à l’écoute

Good hotel in a quiet area

Good location, quiet and lovely breakfast.

Have stayed here before, no surprises. Perfectly decent hotel, good staff. Pretty basic, especially by US standards. Rooms on the small side (again, by US standards). Very reasonable price, and excellent location. Would stay again

It's a very nice hotel located on a quiet street very close to the main street with all the transportation. Walkable distance to the small grossery store and restaurants.

It is a simple 3-4 star hotel. That being said, the staff is very friendly and good. The breakfast was not gourmet but very good. and the location is fabulous. I would definitely return.

Hôtel bien situé disposant d’un parking, très bon accueil, excellent petit déjeuner, très bon rapport qualité prix

Excellent quiet place. Near to old city. Kind service.

Great location for our trip to Jerusalem.

Great hotel in central location and great value at £93 / night for Jersualem.

Good location - we walked less than 20 minutes to the old city and 30 to machane Yehuda. There is a lovely rooftop patio and easy parking made it very convenient.

Good location, quiet and lovely breakfast.

Emplacement idéal . Grand choix au petit déjeuner. Accueil professionnel et efficace. Gentillesse du personnel. Personne

This property is a bit long in the tooth. Needs some freshening up. Breakfast buffet was extensive, but not very good. The items that were supposed to be hot, such as eggs and shakshuka, never were. That was a disappointment. Coffee and juice were good.

Well maintained hotel. Good service and clean rooms. Meals were pretty good also.

Great location, good staff, reasonable price. Room suited my needs, not too fancy or large. Door to my room didn't lock, also TV didn't work. I paid for the breakfast, it was good but not as good as in other hotels. Only $9/day.

Tasteless, dull, unappetizing breakfasts. Everything tasted third rate.

Great location, room so clean and great breakfast

Hôtel bien situé disposant d’un parking, très bon accueil, excellent petit déjeuner, très bon rapport qualité prix

We had a great stay at the Prima Royale. THe staff let us check in early despite a very early arrival. The breakfast buffet is excellent. And the staff could not have been more friendly-- they even opened the rooftop garden for us on an especially balmy day, even though it was closed for the winter. We were within easy walking distance of many important tourist areas, including the Jaffa Gate to the Old City. Excellent value for our trip!

Well located, very nice but not superior hotel. Clean, simple, adequate rooms. Excellent breakfasts. Friendly and helpful front desk. Would stay again. Decent value.