Name: Holiday Inn Kingston - Waterfront by IHG
Address: 2 Princess Street, Downtown Kingston, Kingston, Canada, Kingston, Ontario, CA
Price range: US$119–US$707 per night
Rating: 8.05

What guests think

At Holiday Inn Kingston - Waterfront by IHG, travellers praise the waterfront location, walkability, and harbour views, plus friendly staff and comfortable beds, while recurring drawbacks include dated areas, noisy or faulty A/C, inconsistent housekeeping, dirty balconies, and paid parking.

Many enjoy the pool, small gym, and waterfront patio restaurant, though breakfast quality and value vary. Noise from hallways or groups and maintenance issues like weak water pressure, musty smells, or balky fixtures appear in some stays. Expect a scenic, walkable base with great views, but be ready for mixed upkeep and extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Waterfront patio and the on-site restaurant are popular. The indoor pool and small gym get positive mentions, though the pool is sometimes cold or temporarily closed; on-site parking is convenient but typically costs extra.

Related guest reviews

10

Stanislav

14 Apr 2025

·

Stayed 1 night

Would be nice to have parking included in the price - extra 30 dollars seems a bit steep.

10

Annika

25 Nov 2025

·

Stayed 2 nights

Ligger jättebra i Kingston. Fint vid vattnet och i slutet på huvudgatan. Fin pool och fint gym med fin sjöutsikt.

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10

rob

14 Oct 2025

·

Stayed 2 nights

Easy in easy out, very good for walking most places. Beautiful view, great fitness centre and pool.

10

Darcy

9 Oct 2025

·

Stayed 2 nights

Met the GM at the bar and she bought us a round of cocktails for our anniversary! Fantastic patio on the water!

10

Ivana

4 Sept 2025

·

Stayed 2 nights

Hotel staff were excellent. Hotel is clean. Multiple USB charging ports in our room. Views are beautiful. Balcony was a bonus for enjoying a late night drink. Dining, tours all within walking distance. Pool was clean as was the small gym. Loved our stay.

10

Vanessa

23 Nov 2025

·

Stayed 1 night

Friendly staff, very clean hotel, great pool for children and nice and close to walking anywhere in downtown Kingston!

6

Christine

27 Jul 2025

·

Stayed 1 night

The reason for 4 stars is because of the fact that no where before booking or at check in were we told that the pool was out of service. It is summer and 35 outside. The location of this hotel is great but for the price we should have had the pool.

10

Brenda

24 Nov 2025

·

Stayed 1 night

Great location and the pool was perfect for the kids. Also the breakfast was very good

8

hollie

29 Jun 2025

·

Stayed 1 night

It was lovely but pool was cold.

10

Daniel

25 Sept 2025

·

Stayed 1 night

Great waterfront location. Easy walk to local attractions. Dining. Hotel has a great waterfront patio

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Cleanliness

Cleanliness feels inconsistent: many guests find rooms clean, but repeated reports cite dirty or cobwebbed balconies, missed housekeeping during stays, and occasional pests or musty areas.

Related guest reviews

6

Katherine

19 Aug 2025

·

Stayed 3 nights

View from room was supposed to be “river view”, however, very misleading. The view was of a partial river view but mainly a parking lot and old unused pool. Balcony was extremely dirty, bugs and spider webs surrounded the railing and screen door, which was not properly cut to size. Cleaning crew were consistently in hallway at every hour of the day, multiple at a time. Hallways were filthy and not vacuumed.

4

Sarah

16 Dec 2024

·

Stayed 1 night

The lobby was clean and bright and the staff lovely, but on arrival in my room the toilet had clearly not been properly cleaned. A member of staff was sent to deal with this, but he didn’t remove his gloves after cleaning the toilet and touched the door knob to leave. I had little confidence in the cleanliness of my room.

4

Frederick

13 Oct 2025

·

Stayed 4 nights

When we arrived, the room was very clean, and we loved the shower. However, during our 4-day stay, the bathroom was never cleaned or mopped. Housekeeping only made the bed and changed the towels. The toilet paper was of very poor quality — the hotel should definitely consider changing the brand. This hotel has great potential because of its excellent location, but it really needs a full renovation and better daily room maintenance. With a few improvements, it could be a wonderful place to stay.

8

Margaret

27 Feb 2026

·

Stayed 1 night

Clean room, friendly staff and amazing view.

8

Jennifer

23 Nov 2025

·

Stayed 1 night

Very clean room and very courteous and professional staff. Would stay again!

8

Michelle

14 Aug 2025

·

Stayed 1 night

Bed was very comfortable. Having a waterview would be more enjoyable if the balcony was cleaned up. There were many cob webs. It was most unappealing.

10

Pamela

15 Nov 2025

·

Stayed 1 night

Great room with gorgeous view. Very clean and friendly staff.

6

Amanda

27 Oct 2025

·

Stayed 2 nights

The room views were stunning. However our room was never cleaned during our stay and we ended up having lots of ants in our washroom. They sent someone to take care of it in the evening but all they did was vacuum said ants and nearly 30 mins later they were back . So that was kinda gross . The wifi was slow and lagged. Wasn’t able to do any work with a laptop . Other than that the staff was friendly. Super close to walk to restaurants and shops and the water

8

Michael

19 Aug 2025

·

Stayed 2 nights

I realize it is probably a daily job but balconies need to be cleaned/ swept They were filled with both alive & dead bugs, flies and cobwebs. My suggestion is to be cleaned and sprayed prior to the customers arrival…

6

qahtan

20 Oct 2025

·

Stayed 1 night

The room not clean. There were a lot of insects... especially spiders, on the ceiling behind the furniture. My son couldn't find any that night. I have a video to prove this.

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Rooms

Rooms often feature balconies with harbour views and comfortable beds, but decor can feel dated. Guests also mention noisy or faulty climate units, thin walls and hallway noise, and occasional maintenance issues such as weak water pressure, balky doors or screens, and musty smells; Wi‑Fi speed drew a few complaints.

Related guest reviews

6

Richard

4 Sept 2025

·

Stayed 1 night

Definitely could use some work. The air conditioner was not working when we arrived. We called down and were told someone would be right there. We called back about 10 mins later requesting a room change and were told to call back later. Maintenance eventually arrived and had to exchange the entire unit. The sink in the bathroom did not drain well so you had to keep turning the water on to flush the toothpaste down the drain. The vanity needed a good dusting at the base as did the door. The balcony was full of cobwebs and needed a good sweep. All in all not really worth the cost for one night. On a positive note, the breakfast was delicious. Plenty of variety and tasty.

10

Deanna

22 Feb 2026

·

Stayed 1 night

Great experience. Great location and loved the view from the corner suite overlooking the water.

6

Tina

13 Aug 2025

·

Stayed 1 night

Fine for a stop over on our way to Montreal but we found the air con in the rooms to be very noisy and in need of modernisation. Also the corridors were very noisy with doors slamming throughout the night.

2

Sean

28 Aug 2025

·

Stayed 1 night

Bad Experience, No Interest by Hotel Manager to make it better. not worth ~$400 for a night. - The room was somewhat hot and extremely humid. we discovered in the morning that the AC was broken. - Room was clean but you could tell it was an old hotel with new trimmings - Broken Wine Glasses in the Elevator and spilt water everywhere - Extremely loud guests on our floor that woke us up multiple times on our floor. strange they put us on a floor with a wedding party - Staff was A+ friendly and efficient. room were to be fair clean and well stocked as expected. - We contacted Expedia about this issues (as instructed by the lady at the front desk) who then contacted the hotel. the manager of the hotel seemed uninterested in any of our concerns. we requested a partial refund primarily for the broken AC but were firmly denied any compensation by the Hotel Manager. Book at your own risk. no matter the issue, the hotel has no interest in doing anything but take your money at the end of the day. better to look elsewhere on the waterfront if you reliably want a good experience.

8

Lisa

13 Oct 2025

·

Stayed 2 nights

Room had a lot of cob webs, patio doors weren’t as secure unless you used the bolt lock. Cup marks on side tables

8

Helene

15 Oct 2025

·

Stayed 2 nights

It was very pleasant. The balcony facing the harbour was a real treat. The shower pressure could be better.

8

Bruno

7 Sept 2025

·

Stayed 2 nights

Location is great. Room was very clean. Only draw back is the noise coming from the air conditionning.

10

Pierre

22 Nov 2025

·

Stayed 1 night

Very convenient location. Friendly staff. Comfortable bed. Maybe a tad outdated but we loved our stay.

6

Amanda

27 Oct 2025

·

Stayed 2 nights

The room views were stunning. However our room was never cleaned during our stay and we ended up having lots of ants in our washroom. They sent someone to take care of it in the evening but all they did was vacuum said ants and nearly 30 mins later they were back . So that was kinda gross . The wifi was slow and lagged. Wasn’t able to do any work with a laptop . Other than that the staff was friendly. Super close to walk to restaurants and shops and the water

8

Tamira

14 Oct 2025

·

Stayed 2 nights

The water view from our hotel room was beautiful, clean room, comfortable bed and delicious breakfast buffet. Walls are paper thin, you could hear a lot of banging or yelling from other guests/families.

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Service

Staff are widely described as friendly and accommodating, with some quick problem solving. However, several guests report slow or stressful check-in, poor follow-up or communication, and occasional reservation or billing/deposit issues.

Related guest reviews

4

Robert

5 Aug 2025

·

Stayed 1 night

Check-in was extremely slow and at 3PM (check-in time for the hotel) they had one clerk working at one of the desks and one other clerk that floated around with a frown on her face that just teased guests in the hopes she would begin to check them in, but rather and frequently just walked off to return a few moment later to do nothing. Hotel policy seemed to be to park large diesel buses beneath the balconys of the Southeast side of the building and allow them to idle there with no regard to the diesel fumes entering the rooms through both balcony doors and fresh air vents, nor the disturbance the noise caused. When questioned about it and asked to make it stop, the staff on the scene laughed at guests from two different rooms. Even upon check-out, when the issue was brought up, the front desk staff was very cavalier about it. Unfortunately, the mgmt of this property and their attitude to returning guests seems to have changed, so as a result, so will our choice of hotels.

2

Lori

4 Nov 2025

·

Stayed 4 nights

After me calling, they cancelled my room because they were over booked and I lost 1 night stay and had to find alternative place to stay. Then I bought the breakfast packaged and the breakfast was not good and I was stuck with loosing my breakfast money because they don’t give refunds, even if you don’t like the breakfast, you’re still stuck with it for an extra two days of my stay

2

John

15 Feb 2026

·

Stayed 2 nights

1. Wrong room at first. 2. Parking lot ticket issues. 3. Dirty sheets. 4. Remote control problems on tv. 5. Loud people in the hall around 3-4 am. 6. Staff at feont desk had enhlish as a language problems. Etc...

10

Maria

21 Oct 2024

·

Stayed 4 nights

A software update on the TVs was done so the one in our room stopped working on the second night. We were told someone would come and fix it but that did not happen. When we spoke to someone the following day, they said they would send someone up right away. When we returned that evening, it was still not repaired. Then we were informed that it was unfixable - was there not a spare one in the hotel? or could they not have told us this the first time they looked at it. The staff was lovely and comp'd us our parking, but I think they could have some tot he conclusion it was unfixable after the first inspection of the TV.

10

J Scott

12 Jan 2026

·

Stayed 1 night

The staff are great

4

Wayne

25 Sept 2025

·

Stayed 1 night

Billing very poor. They take a $100 deposit which they don't tell you about. When you find out they tell you that if there is no damage you will get it back in 5 to 7 business days if they don't find any problem. They also tell you on checkout that they will email you your bill, but they don't. Very sloppy.

8

Jennifer

23 Nov 2025

·

Stayed 1 night

Very clean room and very courteous and professional staff. Would stay again!

8

Donna

10 Aug 2025

·

Stayed 2 nights

Was disappointed with the check in time, my notifications from Expedia were 3:00 pm, however, the hotel when trying to check in indicated it was 4 o’clock, and the rooms weren’t ready. It would’ve been nice to have notification of the change of check-in times.

10

tom

15 Nov 2025

·

Stayed 1 night

I did have an issue with my room. staff addressed it quickly and professionally.

2

Melissa

26 Jul 2025

·

Stayed 1 night

I called the Kingston Holiday Inn location to confirm my online reservation along with payment method and amount confirmation just before leaving for my son’s football championship game. Almost 4 hours later I arrive to Holiday Inn in Kingston and to my horror when I arrived the lady at the desk very loud loudly informed me that, “We attempted to charge your card and the payment declined therefore we canceled your reservation….” I was confused as I had called the main line and the hotel themselves 3 1/2 hours earlier to confirm everything has been put in place and would go as expected. I had to notify the lady at the desk that this was incorrect that there was a mistake on their part and that I needed her to stop saying that “my payment declined” in front of the audience behind me, when in fact, there was no attempt to charge my actual card used for the reservation. It seems as though they had used information from prior years from when I had stayed with them before for a previous tournament that My Son and I attended in Kingston. Luckily we were able to find something in the Delta hotel, Their customer service is horrible and the communication between their guests and the direct hotel themselves are basically nonexistent, creating confusion with information from the guest and their main office to the primary hotel that the guest will be staying in. I will never again stayed another Holiday Inn. Although they admitted that it was their fault, they nothing to accommodate us

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Location

Consistently praised for its central waterfront setting with easy walking to restaurants, tours, the arena, and downtown sights. Harbour views are a common highlight.

Related guest reviews

10

Nicole

13 Oct 2025

·

Stayed 3 nights

Loved the easy walking to Princess St. Amazing location.

10

Deanna

22 Feb 2026

·

Stayed 1 night

Great experience. Great location and loved the view from the corner suite overlooking the water.

8

Victoria

15 Feb 2026

·

Stayed 1 night

The room was clean and had everything we needed. We loved that the parking actually could fit trucks unlike the Delta next door. And I love downtown Kingston- you could walk to everything from this hotel.

10

Pamela

7 Sept 2024

·

Stayed 1 night

Great location for all amenities and attractions of Kingston

8

Giovanni

22 Aug 2025

·

Stayed 1 night

clean & good location

10

Daniel

25 Sept 2025

·

Stayed 1 night

Great waterfront location. Easy walk to local attractions. Dining. Hotel has a great waterfront patio

10

Steve

4 Oct 2025

·

Stayed 1 night

Great location, walked to the arena and then all of the dining and entertainment was right up the street on Princess.

8

Pip

13 Oct 2025

·

Stayed 2 nights

Great location, close to eateries.

10

Ron

3 Nov 2025

·

Stayed 1 night

Close to everything and very clean.

10

Karen

3 Sept 2025

·

Stayed 2 nights

Convenient to waterfront, restaurants and things to do.

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Dining

The waterfront restaurant and patio receive positive feedback, and many enjoyed dinner. Breakfast feedback is inconsistent: some found it tasty, others called it basic, cold, or poor value, and it’s typically not included.

Related guest reviews

6

Richard

4 Sept 2025

·

Stayed 1 night

Definitely could use some work. The air conditioner was not working when we arrived. We called down and were told someone would be right there. We called back about 10 mins later requesting a room change and were told to call back later. Maintenance eventually arrived and had to exchange the entire unit. The sink in the bathroom did not drain well so you had to keep turning the water on to flush the toothpaste down the drain. The vanity needed a good dusting at the base as did the door. The balcony was full of cobwebs and needed a good sweep. All in all not really worth the cost for one night. On a positive note, the breakfast was delicious. Plenty of variety and tasty.

10

Brian

18 Aug 2025

·

Stayed 2 nights

Great hotel amazing spot Breakfast is a rip off 22.00 no other choice. Not fair for those of us who only eat small For.themost part great but very expensive

8

Paul Robert

17 Jul 2025

·

Stayed 1 night

Great location in downtown Kingston. Parking available adjacent to the main entrance. Our room was very comfortable and spacious. Worth what we paid. I did not care for the breakfast buffet. It was not very good, neither the taste nor the quality of the ingredients. Not worth the $22.00/person cost.

8

Andre

10 Apr 2025

·

Stayed 2 nights

Room was comfortable, clean. It would have been nice to have sufficient cups, coffee pods in the room. Staff at reception desk were friendly, helpful as were the staff in the restaurant at breakfast. Breakfast selection was pretty basic and warm selections were not very hot. Enjoyed our stay.

10

Danny

23 Nov 2025

·

Stayed 2 nights

A great place to stay. Everything is within walking distance, restaurants, stores, and of course the Slush Puppy center. The breakfast is absolutely fantasctic.

8

Violet

20 Nov 2025

·

Stayed 1 night

Everything was very enjoyable. We had our supper and Buffet breakfast. Both were wonderful

10

Daniel

25 Sept 2025

·

Stayed 1 night

Great waterfront location. Easy walk to local attractions. Dining. Hotel has a great waterfront patio

8

Jacqueline

4 Aug 2025

·

Stayed 2 nights

We had an enjoyable stay at the hotel. It is located at a convenient location in Kingston where you can easily access restaurants and tourist attractions. The gym and pool are also quite lovely. The gym overlooks the waters which is an additional bonus. The restaurant at the hotel has a nice patio and the dinner menu has a good variety of options. The waitresses during dinner time were very friendly and courteous. However, the same couldn't be said about the staff during breakfast hours. They were so rude that we left and ate at the restaurant outside the hotel. I would definitely stay at the hotel again but just don't eat breakfast at the hotel's restaurant.

10

Margaret

18 Nov 2025

·

Stayed 1 night

Breakfast well presented, variety satisfying, service attentive with hot coffee first.

10

Manon

9 Aug 2025

·

Stayed 7 nights

Friendly Staff and a special mention for their onsite restaurant!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$136
February	US$128
March	US$160
April	US$154
May	US$201
June	US$209
July	US$202
August	US$218
September	US$202
October	US$182
November	US$146
December	US$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $255	18 $286	19 $267
20 $145	21 $174	22 $231	23 $316	24 $225	25 $227	26 $283
27 $127	28 $160	29 $161	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $229	2 $259	3 $707
4 $135	5 $184	6 $213	7 $223	8 $200	9 $170	10 $179
11 $146	12 $149	13 $174	14 $190	15 $210	16	17
18 $129	19 $143	20 $180	21 $192	22 $165	23 $153	24 $255
25 $119	26 $139	27 $151	28 $143	29 $147	30 $178	31 $153

Holiday Inn Kingston - Waterfront by IHG

Prices for Holiday Inn Kingston - Waterfront by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed, River View, Corner

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed with Sofa Bed, Balcony, River View

Standard Room, 1 King Bed, Balcony, Harbor View

Standard Room, 2 Queen Beds, Balcony, Harbor View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room

Standard Room, 1 King Bed, Roll-In Shower (Accessible, Pet Friendly)

Premium Room, 1 King Bed, Harbor View, Corner

Standard Room, 1 King Bed with Sofa Bed, Balcony, City View (Partial City View)

Standard Room, 2 Queen Beds, Patio, Ground Floor (Pet Friendly)

Standard Room, 1 King Bed, Accessible, Balcony (Harbor View)

Standard Room, 2 Queen Beds, Ground Floor (Pet Friendly)

Guest reviews of Holiday Inn Kingston - Waterfront by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Kingston - Waterfront by IHG

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