Ibis London Luton Airport

I was warmly welcomed in an efficient friendly manner. Room was good. Unfortunately as I was getting readyvto leave for my early morning flight I became unwell. I had dizziness and sickness. The early morning staff were very helpful to me. As I was suffering badly with sickness they called an ambulance and I was taken to the local hospital.

Very basic, dated!!

The staff were friendly but the room was very poor. It was very dated, small and in need of a huge renovation. The carpet was dirty and there were lots of marks or the furniture and walls. It was clean on the surface but I don’t think it had been deep cleaned for some time. The amenities were also poor.

The hotel is very close to the the airport with good bus links, but that is the only good thing sadly,the hotel itself is really in need of a total overall, it feels unclean in all public areas, in the room the bathroom drain stank really bad, only one towel each no hand towels, the pillows were thin and uncomfortable, after an hour the television stopped working, the reception staff did move us to another room but again the drains in the bathroom smelt really bad! Overnight parking was £13!!! Too expensive!! The breakfast was average for £12. This hotel needs investment and this is by far the worst ibis Hotel I have stayed in.

The room was nice. The bar had a goo selection of drinks.