ANA Crowne Plaza Okayama by IHG

Wonderful hotel in a great location next to Okayama station. Super friendly and helpful staff who understand customer service. Excellent breakfast buffet and on site restaurants with many additional options located close by. A great location to explore Okayama and the surrounding areas from. When I visit the area I always stay here and have never been disappointed.

Lovely hotel with excellent service. Front desk reception was warm and welcoming. The staff went out of the way to help us resolve some problems we had with car rental, as we spoke no Japanese. The hotel itself is centrally located near the train station and big shopping malls.

Room was far too small for the price and very ordinary compared to other similarly priced hotels.

The overall room condition was good, and the room service was delicious. I was also grateful for the early check-in.

This should not be rated as a four-star hotel, a three-star is more appropriate. I paid more per night at this hotel than what i paid at the Grand Hyatt five-star hotel and the difference between the two are huge. This hotel is in need of updates and it shows in so many ways. I've never been in a hotel here in Japan where the air conditioning unit goes one way (in winter, where the heater is turned on, you cannot set the a/c to cooling if your room gets too hot. All you can do is turn off the a/c unit and wait for the room to cool off). No gym. You'd have to go somewhere else to work out. The lobby just looks sad. I really don't know how they can charge this much for this quality. You're better off going to the Granvia next door.