Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekends from 6:00 AM to 10:00 AM for a fee. Children aged 6 and younger eat free breakfast.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 14:00, and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of PHP 1650 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is centrally located in Bacolod, just a 3-minute walk from Capitol Lagoon Park and 11 minutes by foot from Art District. It is 1.2 mi (1.9 km) from Robinsons Place Bacolod and 1.6 mi (2.6 km) from Yoyo Land.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 6:00 AM to 10:00 PM. The pool is seasonal.

What are the policies for guests staying with children?

Children aged 6 and younger can stay for free. The property is family-friendly.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of PHP 2700 per night, subject to availability. Advance request or confirmation is required.

Citadines Bacolod City Hotel

Average nightly price at Citadines Bacolod City by month, last 12 months (USD)
Month	Average price
January	US$75
February	US$73
March	US$66
April	US$60
May	US$62
June	US$64
July	US$71
August	US$71
September	US$78
October	US$87
November	US$83
December	US$73

What guests think

At Citadines Bacolod City, reviewers consistently praise exceptionally friendly service, very clean, modern spaces, and comfortable, well-equipped rooms—some with kitchens and laundry—alongside a convenient location near Lacson Street and restaurants, plus broadly enjoyed breakfast and on-site dining.

Facilities like the rooftop pool, fitness area, and bar get positive mentions. Some guests noted hallway or room odors and wished windows could open, and a few mentioned limited vegetarian choices or occasionally lukewarm buffet items. Overall, it suits travelers wanting a polished base with hotel comforts and useful amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and fitness facilities are praised, and the bar is well-liked; the rooftop pool gets positive mention. One reviewer noted the pool water felt cold.

Related guest reviews

10

Christian

2 Dec 2024

·

Stayed 2 nights

Superior quality. Absolutely one of the best breakfast buffets I have ever had in my life. Dinner was magnificent. The pool is wonderful and the bar was outstanding.Excellent staff and service. Citadines is striving to be the best stay in Bacolod City and it shows.

10

Michael

5 Jun 2025

·

Stayed 1 night

Beautifully appointed Premises n rooms!!! Super clean n comfortable!!! Excellent Staff!!!! Great Value with Stunning views of the City!!

10

gary

1 Feb 2025

·

Stayed 5 nights

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.

10

Lynette Joy

13 Jan 2025

·

Stayed 6 nights

I recently enjoyed an exceptional stay at Citadines where the elegant ambiance and immaculate cleanliness set a perfect tone for my visit. The luxurious room, outstanding dining options, and top-notch amenities, including a stunning rooftop pool made my experience truly memorable. What truly stood out was the attentive and friendly staff, whose exceptional service ensured that every moment was enjoyable and stress-free.

10

Ron

20 Jan 2026

·

Stayed 6 nights

Everything’s so great definitely highly recommendable! From room, staff , and amenities. Awesome place to stay in Bacolod for vacation. Staff are so friendly and accommodating with a beautiful smile. Excellent service!

10

Douglass

4 Jan 2025

·

Stayed 2 nights

Citidines is a true 5 star property. The hotel is modern, impeccablly clean & staffed with smart, attractive, competent staff. The kitchen deserves special recognition for the quality & variety of it’s offerings. It pool & fitness area are second to none. Highly recommended!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight very clean rooms and well-maintained spaces. A few guests mentioned unpleasant odors in hallways or rooms.

Related guest reviews

10

Francisco

11 Jan 2026

·

Stayed 1 night

This is my go to Hotel in Bacolod. The property is clean and the area is close to nice restaurants. I also like the free breakfast with a lot of options. I tried staying at Seda Hotel and Citadines is better and newer.

10

Michael

5 Jun 2025

·

Stayed 1 night

Beautifully appointed Premises n rooms!!! Super clean n comfortable!!! Excellent Staff!!!! Great Value with Stunning views of the City!!

10

Apollo

23 Apr 2025

·

Stayed 3 nights

The property is well maintained, amazingly clean and smelling fresh. Hotel staff are exceptionally hospitable. The best hotel experience I had in a small progressive city.

8

robert

10 Mar 2025

·

Stayed 3 nights

My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.

10

Regie

23 Sept 2025

·

Stayed 1 night

Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area! --- Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

10

Lynette Joy

13 Jan 2025

·

Stayed 6 nights

I recently enjoyed an exceptional stay at Citadines where the elegant ambiance and immaculate cleanliness set a perfect tone for my visit. The luxurious room, outstanding dining options, and top-notch amenities, including a stunning rooftop pool made my experience truly memorable. What truly stood out was the attentive and friendly staff, whose exceptional service ensured that every moment was enjoyable and stress-free.

10

ANTIPAS IV

11 Nov 2024

·

Stayed 1 night

Courteous and professional staff, nice restaurants, clean room

10

Douglass

4 Jan 2025

·

Stayed 2 nights

Citidines is a true 5 star property. The hotel is modern, impeccablly clean & staffed with smart, attractive, competent staff. The kitchen deserves special recognition for the quality & variety of it’s offerings. It pool & fitness area are second to none. Highly recommended!

10

Riza

11 Mar 2025

·

Stayed 2 nights

My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends .

10

Evelyn

4 Mar 2025

·

Stayed 3 nights

Clean, safe, quiet with dining options

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious; some include full kitchens, laundry, and separate bedrooms, with effective climate control and city views. A few guests mentioned sealed windows limiting ventilation and occasional odors affecting comfort.

Related guest reviews

10

Michael

5 Jun 2025

·

Stayed 1 night

Beautifully appointed Premises n rooms!!! Super clean n comfortable!!! Excellent Staff!!!! Great Value with Stunning views of the City!!

10

Apollo

23 Apr 2025

·

Stayed 3 nights

The property is well maintained, amazingly clean and smelling fresh. Hotel staff are exceptionally hospitable. The best hotel experience I had in a small progressive city.

8

robert

10 Mar 2025

·

Stayed 3 nights

My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.

8

Richard

13 Aug 2025

·

Stayed 6 nights

The bed comfort was the biggest negative. It was my fault when I ordered through Expedia. I accidentally hit a room with twin beds but my wife and I wanted a room with a king bed. I asked if there was a room available with a king bed. He told me there would be an upcharge. This is my 3rd visit to your hotel and I have ALWAYS received great service. My wife and I spent 7 nights in a room with twin beds.

10

Regie

23 Sept 2025

·

Stayed 1 night

Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area! --- Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

10

Lynette Joy

13 Jan 2025

·

Stayed 6 nights

I recently enjoyed an exceptional stay at Citadines where the elegant ambiance and immaculate cleanliness set a perfect tone for my visit. The luxurious room, outstanding dining options, and top-notch amenities, including a stunning rooftop pool made my experience truly memorable. What truly stood out was the attentive and friendly staff, whose exceptional service ensured that every moment was enjoyable and stress-free.

10

Ron

20 Jan 2026

·

Stayed 6 nights

Everything’s so great definitely highly recommendable! From room, staff , and amenities. Awesome place to stay in Bacolod for vacation. Staff are so friendly and accommodating with a beautiful smile. Excellent service!

10

Riza

11 Mar 2025

·

Stayed 2 nights

My mom and I stayed at this hotel during my visit in Bacolod . We enjoyed the breakfast , the room is clean and towels which I’m very picky about . I will stay at citadines Bacolod for future visits again . already recommended citadines to my family and friends .

10

Evelyn

4 Mar 2025

·

Stayed 3 nights

Clean, safe, quiet with dining options

10

Lawrence

20 Oct 2025

·

Stayed 2 nights

The room was very well equipped with full kitchen washer dryer and separate bedroom. 2 separate thermostats kept the rooms comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and professional across stays, from check-in to dining. A couple of guests reported lapses during busy periods or less empathetic responses.

Related guest reviews

10

Richard

3 Nov 2025

·

Stayed 2 nights

I have stayed here at this hotel several times. The staff is excellent and go beyond their duties to make sure we have everything we need. My wife and I agree that citadines is like our second home. Thank you!

8

Zaldy M.

25 Nov 2024

·

Stayed 5 nights

On Friday the 22nd a little after 6pm my mother 83 yrs of age elderly brought to my attention of a big bang noise from above the room while resting. A big bang woke her up so nervous and startled. She immediately came to front desk reported the incident and all the desk response wasnt very inspiring. Did not show any empathy while solving this problem. Per noticed the construction should be over at 6pm. On check out day no MOD on the as early 730am. So, I just left the hotel at that.

10

gary

1 Feb 2025

·

Stayed 5 nights

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.

8

Mike

30 May 2025

·

Stayed 9 nights

very good service from the concierge and the rest of the staff

10

Regie

23 Sept 2025

·

Stayed 1 night

Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area! --- Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

10

Ron

20 Jan 2026

·

Stayed 6 nights

Everything’s so great definitely highly recommendable! From room, staff , and amenities. Awesome place to stay in Bacolod for vacation. Staff are so friendly and accommodating with a beautiful smile. Excellent service!

10

Stella

5 Jul 2025

·

Stayed 6 nights

Professional and people-centered staff

6

Jan

31 May 2025

·

Stayed 2 nights

For Bacolod it is very expensive. The staff is very nice but when it is busy they get very flustered and forgetful. There was a golf tournament happening and the place was full. I ordered 1 drink and it took an hour because the staff forgot. They comped it but it shouldn’t happen with the price you are paying. The food is very mid. Breakfast is the normal buffet but most of the time the food is luke warm or

10

Ena

16 Dec 2024

·

Stayed 2 nights

The stellar customer service of the front desk.

10

Joselito

15 Sept 2024

·

Stayed 4 nights

Excellent stay! Excellent staffs! Kristine, AJ and the rest of her colleagues , sorry I didn’t get all your names, in the front desk are truly courteous, helpful and admirable! Leane, the greeter, Jeremy, Shyra and the rest of wait/beverage staffs, TJ, Aaron in the egg/soup station are all so wonderful and friendly. Kudos as well to executive chef Jordan Medrano, the daily morning breakfast/bench selections are superb and all are tastefully crafted. Carl, those morning carts, superb!!! Roslyn , our room staff, great job! The hotel itself is a league of its own, but those staffers totally made you a Citadines! Truly a City of Smiles experience! Bacolod is lucky to have Citadines!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Generally considered convenient, with access to Lacson Street and nearby restaurants; some note good overall accessibility. One reviewer felt there was little within walking distance.

Related guest reviews

6

Roger

25 Jan 2025

·

Stayed 4 nights

Nothing within walking distance

10

Francisco

11 Jan 2026

·

Stayed 1 night

This is my go to Hotel in Bacolod. The property is clean and the area is close to nice restaurants. I also like the free breakfast with a lot of options. I tried staying at Seda Hotel and Citadines is better and newer.

8

Maricris

20 Jan 2025

·

Stayed 2 nights

Good stay and accessible

8

robert

10 Mar 2025

·

Stayed 3 nights

My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.

10

Regie

23 Sept 2025

·

Stayed 1 night

Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area! --- Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

10

Emilio

27 May 2025

·

Stayed 1 night

Nice place to stay in Bacolod. Highly recommended

10

Evelyn

4 Mar 2025

·

Stayed 3 nights

Clean, safe, quiet with dining options

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining earn strong praise for quality and variety, with several calling the buffet a highlight and the bar enjoyable. Some guests wanted more vegetarian options and noted buffet items could be lukewarm when busy.

Related guest reviews

10

Cicel

26 Jan 2025

·

Stayed 1 night

Love the food and the staff are very nice & attentive, and for sure will recommend to my friends and family Citadines hotel. God bless

10

Emilio

22 May 2025

·

Stayed 1 night

Property is nice plus breakfast buffet included in the room is the best.

10

Christian

2 Dec 2024

·

Stayed 2 nights

Superior quality. Absolutely one of the best breakfast buffets I have ever had in my life. Dinner was magnificent. The pool is wonderful and the bar was outstanding.Excellent staff and service. Citadines is striving to be the best stay in Bacolod City and it shows.

10

Francisco

11 Jan 2026

·

Stayed 1 night

This is my go to Hotel in Bacolod. The property is clean and the area is close to nice restaurants. I also like the free breakfast with a lot of options. I tried staying at Seda Hotel and Citadines is better and newer.

10

gary

1 Feb 2025

·

Stayed 5 nights

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.

10

Regie

23 Sept 2025

·

Stayed 1 night

Had a wonderful stay! The staff was incredibly friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything we needed. The location was perfect—lacson street. Breakfast was fresh and delicious each morning. Would definitely stay here again and highly recommend to anyone visiting the area! --- Let me know if you'd like to customize it (e.g. mention specific staff, location, amenities, etc.).

8

Gautam

14 Dec 2025

·

Stayed 2 nights

All good. Need more vegetarian options on menu.

6

Jan

31 May 2025

·

Stayed 2 nights

For Bacolod it is very expensive. The staff is very nice but when it is busy they get very flustered and forgetful. There was a golf tournament happening and the place was full. I ordered 1 drink and it took an hour because the staff forgot. They comped it but it shouldn’t happen with the price you are paying. The food is very mid. Breakfast is the normal buffet but most of the time the food is luke warm or

10

Paulette

23 Apr 2025

·

Stayed 1 night

Excellent service . Great food

10

Joselito

15 Sept 2024

·

Stayed 4 nights

Excellent stay! Excellent staffs! Kristine, AJ and the rest of her colleagues , sorry I didn’t get all your names, in the front desk are truly courteous, helpful and admirable! Leane, the greeter, Jeremy, Shyra and the rest of wait/beverage staffs, TJ, Aaron in the egg/soup station are all so wonderful and friendly. Kudos as well to executive chef Jordan Medrano, the daily morning breakfast/bench selections are superb and all are tastefully crafted. Carl, those morning carts, superb!!! Roslyn , our room staff, great job! The hotel itself is a league of its own, but those staffers totally made you a Citadines! Truly a City of Smiles experience! Bacolod is lucky to have Citadines!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $156	16 $173	17 $171
18 $135	19 $70	20 $96	21 $91	22 $89	23 $112	24 $96
25 $80	26 $78	27 $80	28 $78	29 $80	30 $78	31 $89

Su	Mo	Tu	We	Th	Fr	Sa
1 $89	2 $89	3 $89	4 $89	5 $89	6 $89	7 $89
8 $89	9 $89	10 $89	11 $89	12 $81	13 $89	14 $89
15 $89	16 $89	17 $89	18 $89	19 $89	20 $89	21 $89
22 $89	23 $80	24 $89	25 $101	26 $101	27 $101	28 $101
29 $101	30 $89

Citadines Bacolod City

Prices for Citadines Bacolod City

Monthly average prices

About this property

Location

Room options

Premier Studio

Deluxe Apartment, 2 Bedrooms

Deluxe Studio, 2 Twin Beds

Deluxe Apartment, 1 Bedroom

Guest reviews of Citadines Bacolod City

What guests think

No written reviews

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Citadines Bacolod City

Prices for upcoming dates