Avenue Suites Hotel

It was a convenient area along Lacson Street but there was a limited parking space. There were lots of restaurants nearby, but you are right next to the hustle and bustle. The hot water in the morning for shower is not working. There was only 1 pillow and you have to pay for another extra pillow. It was loud especially when people close their doors, which makes sleep and relaxation interrupted. I booked rooms for 10 days and wished I didn’t.

Pool needs maintenance and spa facilities is seperate charge from hotel

This hotel have fine rooms but really bad service. My problem with the service is that personal is blindly following process dnd can't think by themself. Can I get extra bacon, I have to ask my manager. You have forgot to put towls in the room, we have to go and check before hznding it out etc... Room is nice and everything seemed to work. Pool is good but may not be free, we had to pay for our kid using the pool. Only one elevator so you will be waiting a bit. Bredkfast is not buffet but quality is ok.

The pool was green when we first arrived. The room was dark, and the linen had holes. I requested a change of bedding, and the response was that they change it every three days. So, If I only stayed for two days. You, the new guest, might use my used sheets. Lol. My family visited me at the hotel, and finally, the pool was fixed after several days. We went for a swim and requested towels to dry up. Btw PHP250 pesos per person and PHP50 pesos for towels with no visible lifeguard on standby. Delivering a towel took them 1.5 hours, and they argued over PHP50. He didn't even apologize nor give proper reasons why he took so long to provide us with towels. I do not recommend anyone staying at the hotel at all.

I like its location but they need to improve their cleanliness. The pool is dirty too.

Chaos at breakfast, dirty rooms, bathroom full of fungus. Better places nearby. Poolarea is nice though, in the heart of the city

I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn\'t know why this change in booking had occurred or wouldn\'t tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit "rough" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here

Limited parking space.

Nice property for the cost, it is better than the last time we stayed there. Parking is limited and it's on the main road so lots of traffic. They has a spa on the 5th floor which is very nice and on premise dining.

We have stayed at Ave Suites a few times and this time was the best. We got a room with a king size bed and the room appeared to have been remodeled. They have a nice restaurant, pool and spa at a reasonable price. The only knock is the lack of parking and the road noise from Lacson Street traffic.

Friendly service and cleanliness

I didn’t like that house keeping never cleaned the room every day until late in the I would request it. I’ve stayed in many hotels all over the world and cleaning the rooms every is usually a norm. Also the tv had an abundance of channels, none of them were working. Either from no signal or no subscription. There was no mini refrigerator in the room… that is definitely a first for me. And finally… I only ate in the restaurant for breakfast, but they frequently failed to serve my eggs as ordered. I do believe though that they were trying to get it right, I just don’t like runny eggs and I guess maybe they think runny eggs are normal.

Bugs in bathroom

This is a nice hotel close to stores and restaurants but there is no quality control with housekeeping. Toilets have a stained ring like it needs a real good bleaching and scrubbing. AC was not working well and it was dripping. Problem was resolved after we were moved to a different room

We always stay in this hotel but this time it was a nightmare! There were bugs everywhere and the room is very very old! There were molds in the bathroom too! In there cafe we waited for our breakfast for too long and when they gave it to us, the plastic utensils have a cockroach legs!! And mind you we were traveling with a child and it was terrible seeing so much cockroaches!

Poor reception service and room, room has cobwebs

Very clean and beautiful

Chaos at breakfast, dirty rooms, bathroom full of fungus. Better places nearby. Poolarea is nice though, in the heart of the city

It was just ok in cleanliness. Great when we arrived but housekeeping during the stay could have been better. They didn’t wipe down the bathroom or clean the cups. No refills on coffee. Just made the bed and put new towels on the bed. Not even a clean bath mat

Nice large rooms, super clean (even the toilet paper roll was replaced daily), nicely furnished and equiped.. (free Netflix when being there) WiFi available all over the place (inside and outside of the room), Great location (New Manila), A couple of restaurants available within 2 mns walk (Jolibee and Shakey’s pizza), Spot for the grab cars to stop and wait, Service was more than good and accommodating, Really calm and the garden makes you forget about being in Manila,

I didn’t like that house keeping never cleaned the room every day until late in the I would request it. I’ve stayed in many hotels all over the world and cleaning the rooms every is usually a norm. Also the tv had an abundance of channels, none of them were working. Either from no signal or no subscription. There was no mini refrigerator in the room… that is definitely a first for me. And finally… I only ate in the restaurant for breakfast, but they frequently failed to serve my eggs as ordered. I do believe though that they were trying to get it right, I just don’t like runny eggs and I guess maybe they think runny eggs are normal.

Great location however the room was a little bit tired and had water damage on the ceiling

Bed was fragile . Lots of movement. Shower head broken. Advertised sound proof room. Was not. Light switches broken .

The room is spacious and clean but they don't provide amenities.They only have shower gel and towels, no sleeper as well. The property is along the road and you can hear the busy sound of vehicles running around the whole night.

We stayed in this hotel in the past and the noise was terrible. I let it off as thought it could be a one time off. But same experience again. The noise coming from the staff chatting away in the corridors is horrendous. Oblivious of the fact that guests are trying to get some rest. The rooms that may not be sound proof do not help with this at all. You can hear people walking along the corridors. And the music coming from the reception can wake guests up in the middle of the night. I am thinking of not booking in this hotel in the future.

It's clean, friendly staff but too noisy and no fridge in our room so make sure to check if you have a fridge in your room if you stay longer.

Nice large rooms, super clean (even the toilet paper roll was replaced daily), nicely furnished and equiped.. (free Netflix when being there) WiFi available all over the place (inside and outside of the room), Great location (New Manila), A couple of restaurants available within 2 mns walk (Jolibee and Shakey’s pizza), Spot for the grab cars to stop and wait, Service was more than good and accommodating, Really calm and the garden makes you forget about being in Manila,

Staff was very good but you could hear everything in the room.

Rooms are very large, very high ceilings. Nice shower and bed. There is a desk, but the desk chair is not very professional. Overall we were very pleased with the check in and accomidations.

We have stayed at Ave Suites a few times and this time was the best. We got a room with a king size bed and the room appeared to have been remodeled. They have a nice restaurant, pool and spa at a reasonable price. The only knock is the lack of parking and the road noise from Lacson Street traffic.

Check in was disappointingly long despite having called the hotel an hour before arrival!

Everything works. Staff are friendly and helpful. Great restaurant at lobby. Decent value. We keep coming back!

Very strict re check out time.

Poor reception service and room, room has cobwebs

This is my second stay here.The staff is always gracious will be back soon.

Excellent shower with Rainflow head, staff were super helpful, bed was clean, wifi worked perfectly, quiet, peaceful, no kareoke sounds anywhere, no sirens, no smog, peaceful rest after a long journey

Everything worked as expected. Good service. Great coffee shop. Great location. Not fancy but everything we needed.

I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn\'t know why this change in booking had occurred or wouldn\'t tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit "rough" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here

Not that okay. So strict about late check out.

Strategic location, Great customer service, Wonderful housekeeping and admitting staff...

It was a convenient area along Lacson Street but there was a limited parking space. There were lots of restaurants nearby, but you are right next to the hustle and bustle. The hot water in the morning for shower is not working. There was only 1 pillow and you have to pay for another extra pillow. It was loud especially when people close their doors, which makes sleep and relaxation interrupted. I booked rooms for 10 days and wished I didn’t.

Overall outstanding. Excellent wifi even out by the pool which was the designated smoking area. Service was impeccable. Lots of great local restaurants nearby and street food. The Provincial Capitol is close as well as Ayala mall. Our only complaint is that my wife brought a glass down from the room to the pool and, when we checked out, they tried to charge us for it. My wife complained and they went on a search. After about 15 minutes, I got tired of the taxi waiting for us so we paid the 250 pesos and got on our way. But overall, outstanding.

It's near a ATM

Very accessible for transportation when needed. What I loved most they have Sauna in their spa at the 5th floor if not mistaken. And a good lap pool at the ground floor section.

The stay in Avenue suite has been very good. Staff are great and friendly. Easy to get around by foot from snacks to meals.

One of my go to hotel when in bacolod. Near many places and convenient

Everything worked as expected. Good service. Great coffee shop. Great location. Not fancy but everything we needed.

I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn\'t know why this change in booking had occurred or wouldn\'t tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit "rough" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here

Nice property for the cost, it is better than the last time we stayed there. Parking is limited and it's on the main road so lots of traffic. They has a spa on the 5th floor which is very nice and on premise dining.

We have stayed at Ave Suites a few times and this time was the best. We got a room with a king size bed and the room appeared to have been remodeled. They have a nice restaurant, pool and spa at a reasonable price. The only knock is the lack of parking and the road noise from Lacson Street traffic.

Slow service In dining

Everything works. Staff are friendly and helpful. Great restaurant at lobby. Decent value. We keep coming back!

This hotel have fine rooms but really bad service. My problem with the service is that personal is blindly following process dnd can't think by themself. Can I get extra bacon, I have to ask my manager. You have forgot to put towls in the room, we have to go and check before hznding it out etc... Room is nice and everything seemed to work. Pool is good but may not be free, we had to pay for our kid using the pool. Only one elevator so you will be waiting a bit. Bredkfast is not buffet but quality is ok.

This was a 1st with last minute booking on my part, the hotel was amazing and staff was very professional and friendly. I would highly recommend for anyone looking to book a hotel, plus was within range of everything by taxi or even walking. A last minute booking for 2 nights stay only cost $84 U.S dollars had a pool gym bar and even a coffee dinning area. I will be there next year it was that good a hotel.

We always stay in this hotel but this time it was a nightmare! There were bugs everywhere and the room is very very old! There were molds in the bathroom too! In there cafe we waited for our breakfast for too long and when they gave it to us, the plastic utensils have a cockroach legs!! And mind you we were traveling with a child and it was terrible seeing so much cockroaches!

Took sometime for my order of coffee and cake to be delivered to the pool area when the cafe is just a few steps away. Had to walk and follow up my order.

Chaos at breakfast, dirty rooms, bathroom full of fungus. Better places nearby. Poolarea is nice though, in the heart of the city

Everything worked as expected. Good service. Great coffee shop. Great location. Not fancy but everything we needed.

Room was nice but shower heads need replaced they are not working . Also their free breakfest was a joke ! We order from menu and seat next to others . Others must have been walk in their meals come out and looked like a plate full. We got ours and could have put both meals on a coffee cup saucer. Three bites and eggs were gone .... but they were good. Also three pancakes size of half dollars .ask for aecond cup of coffee and witness got upset telling me i qould have to pay for it . I said it doesnt matter and bring me coffee. She wasn't very nice .

We have stayed at Ave Suites a few times and this time was the best. We got a room with a king size bed and the room appeared to have been remodeled. They have a nice restaurant, pool and spa at a reasonable price. The only knock is the lack of parking and the road noise from Lacson Street traffic.