Name: Mercure Rockhampton
Address: 86 Victoria Parade, Rockhampton, Queensland, Australia, Rockhampton, Queensland, AU
Price range: US$161–US$318 per night
Rating: 7.68

What guests think

At Mercure Rockhampton, travellers consistently praise the central riverside location and views, while many note the property's age and maintenance issues, especially unreliable air conditioning, which diminishes otherwise comfortable beds and makes the stay feel more basic than expected.

Cleanliness varies, with numerous clean rooms but recurring complaints about mould, dust, and unpleasant bathroom smells. Staff are often friendly and efficient, though some guests report rudeness, unattended reception, housekeeping misses, and billing errors. Parking is limited and can feel insecure, and a few facilities draw criticism, including a dirty or dim pool and a rough single lift. Overall, expect a convenient base with aging rooms and uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited and can feel insecure, with many guests using street parking. Several reviews also mention a dirty or dim pool and a rough single elevator.

Related guest reviews

8

Karen

27 Jan 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

8

Adrian

2 Jan 2025

·

Stayed 1 night

There was not enough parking for in house guests . We had to park on the street. Everything else was pretty good

10

Monique

22 Oct 2023

·

Stayed 1 night

Was fine having parking out on the street, but more/secure parking would be incredible.

8

Ty. T

18 Jan 2026

·

Stayed 1 night

Didn't stay for breakfast. But one elevator was a bit rough

10

Sharni

6 Jan 2025

·

Stayed 2 nights

Staff were excellent. Only improvement would be a better / safer carpark

6

Donna

23 Apr 2024

·

Stayed 1 night

Booked in last minute to break up a long drive. Parking was on site but not designated, lucky to get one as someone left. Room was decent size however the bathroom was very tight. If you had mobility issues you would not be able to step up and over the bath edge to have a shower. The shower body wash was empty with no other soap provided. I let reception know as we left to go to dinner and they said that it would be done while we were out. Upon return reception was not attended and there was still no soap. We used shampoo for washing instead. No drinking water provided in the rooms and no glasses in mini fridge to keep tap water cold. Nice easy walk to plenty of dinner options.

6

David

5 May 2025

·

Stayed 2 nights

Had a quiet weekend in Rockhampton. Hotel was ok but room located opposite lift and you could hear it rumbling up and down. Hotel only has one lift. Coffee was not renewed when room was serviced. Good location

4

David

16 Sept 2024

·

Stayed 1 night

Best location under $200 however no secure undercover car parks was available over the weekend and the swimming pool was dirty and unusable. Room was good & breakfast was good. Fine for a transit stayover near restaurants.

4

Denis

30 Jan 2025

·

Stayed 1 night

Area is very unsafe and limited parking taken up by their own staff. They have closed off the hotel parking because of breakins and as a way of absolving themselves they now provide next to no parking while gangs roam the streets. Also they slap you with an extra $40 if you want the pullout couch made, although the room was booked for 3 they provided one bed and did not make the pull out couch, this is a blatant and shameless hidden cost. They also didnt let the breakfast buffet know that our breakfast was included so we were asked to pay, when we objected we had to stand there embarrassed waiting while they tried to sort it out.

2

Hanan

16 Jan 2025

·

Stayed 1 night

Nothing like pictured online. So unsafe, detectives were in the lobby yo investigate multiple break and enters and car theft. The rooms were ok but very old nothing like the pictures.

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Cleanliness

Cleanliness varies: many found rooms clean, but recurring reports cite mould, dust, and occasional bathroom odours.

Related guest reviews

8

Lorena

11 Feb 2024

·

Stayed 1 night

It was clean & comfortable. Easy parking. Staff friendly.

6

Kaylee

22 May 2025

·

Stayed 2 nights

The room we were given was on the third floor facing the restaurant and pool. The overall cleanliness of the room was bad. Dust was everywhere. The carpet was not vacuumed so you can see dog hairs in the room?? Are pets allowed? It was unbelievable! The air conditioner was not working properly. The room was stuffy and hot. They really need to look at the ventilation of the room. I felt suffocated in the room and had to open the sliding door for air circulation.

4

Fiona

14 Nov 2025

·

Stayed 3 nights

Hotel is very dated and needs a good refurbishment. Shower had mould. Fittings leaking hot water Aircon system old and not working properly.

8

Byron

27 Dec 2025

·

Stayed 1 night

Very clean. Great amenities

8

Grayson

23 Jun 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

4

scott

9 Aug 2025

·

Stayed 1 night

There was mold on the roof of the room which has been atrempted to be painted over. Taps leaked constantly all night and nild in the bath tubs.

8

Adam

6 Apr 2024

·

Stayed 2 nights

Pleasant room, bathroom smelt bad

8

Chloe

4 Jan 2025

·

Stayed 1 night

Easy check in, clean

10

Laurelle

18 Jan 2026

·

Stayed 1 night

Nice and clean room.

8

Patricia

23 Aug 2025

·

Stayed 1 night

It was nice and clean and staff were all amazing

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Rooms

Beds are comfortable and some rooms are spacious with river views, but decor is dated. Multiple reviews note air-conditioning problems and occasional noise or small rooms.

Related guest reviews

4

Fiona

14 Nov 2025

·

Stayed 3 nights

Hotel is very dated and needs a good refurbishment. Shower had mould. Fittings leaking hot water Aircon system old and not working properly.

6

Augusta

4 May 2024

·

Stayed 1 night

Parking was very limited and not in a great area. The room needed maintenance, limited hot water no a/c. The front desk was rude at checkout. However, the lady that checked us in was very nice and the bed was comfortable.

10

Nicole

3 Oct 2024

·

Stayed 1 night

Room was nice and big. Very comfortable. Had to engage the airconditioner as the room was very hot when i got in. A bit tricky understanding the ducted air cond operation.

10

Norine

7 Oct 2024

·

Stayed 4 nights

Great location, beautiful view of the river, l spent most my time on the balcony looking over the river and mountains, l will stay there again.

8

Andrew

22 Apr 2025

·

Stayed 5 nights

The room was clean and comfortable and the staff very friendly. The temperature control for the air conditioning system would make an buzzing sound during the night that kept waking me up like an alarm clock at random times. It would stop when I turned the dial and adjusted the temperature but the buzzing would start again.

4

Benjamin

2 May 2023

·

Stayed 1 night

We paid $220 for our room for the night, and it was nowhere near worth this price. tiny room, no fan, air conditioning didnt work. very clean and looked nice but overall was a waste of money and a big regret.

6

narelle

30 Oct 2023

·

Stayed 1 night

View from the Riverview room was lovely.

8

Grayson

23 Jun 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

6

David

5 May 2025

·

Stayed 2 nights

Had a quiet weekend in Rockhampton. Hotel was ok but room located opposite lift and you could hear it rumbling up and down. Hotel only has one lift. Coffee was not renewed when room was serviced. Good location

10

Lyell

22 Apr 2025

·

Stayed 2 nights

Always stay her when visiting Rockhampton. Comfortable bed in central location.

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Service

Staff are often friendly and helpful, though experiences vary with reports of rudeness, unattended reception, housekeeping lapses, and billing mix-ups.

Related guest reviews

8

Karen

27 Jan 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

10

KJ

13 Nov 2023

·

Stayed 2 nights

The staff were friendly and efficient especially the room cleaning staff.

8

Andrew

22 Apr 2025

·

Stayed 5 nights

The room was clean and comfortable and the staff very friendly. The temperature control for the air conditioning system would make an buzzing sound during the night that kept waking me up like an alarm clock at random times. It would stop when I turned the dial and adjusted the temperature but the buzzing would start again.

10

Sharni

6 Jan 2025

·

Stayed 2 nights

Staff were excellent. Only improvement would be a better / safer carpark

10

Steven

5 Jan 2025

·

Stayed 1 night

Great service. Friendly staff. Very nice breakfast. Good GF options.

10

Mark

3 Aug 2023

·

Stayed 3 nights

You need a bell at reception to alert staff in the office that you are there. I waited at counter where there was a msg saying staff was attending to guest needs so i sat in lounge and waited, eventually walking into rear office to fing a staff member seated. About 7.30 Sat evening.

4

Nita

11 Feb 2024

·

Stayed 1 night

Staff were rude, and rushed to get you in & out. Not very good customer service.

10

Kazutaka

9 Sept 2023

·

Stayed 3 nights

The kind staff carefully explained things in an easy-to-understand manner even for non-native speakers like us.

8

Patricia

23 Aug 2025

·

Stayed 1 night

It was nice and clean and staff were all amazing

4

Neville

11 Feb 2024

·

Stayed 2 nights

Staff were not customer service focused.

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Location

Central spot near the river, restaurants, and the CBD, with pleasant river or mountain views from some rooms.

Related guest reviews

8

Linda

17 Apr 2023

·

Stayed 4 nights

Clean, friendly staff and good location.

8

Brad

22 Dec 2023

·

Stayed 1 night

A nice comfortable stay close the Rocky CBD

10

Robert

9 Aug 2023

·

Stayed 1 night

Great room, great cost, great location

10

Norine

7 Oct 2024

·

Stayed 4 nights

Great location, beautiful view of the river, l spent most my time on the balcony looking over the river and mountains, l will stay there again.

8

Grayson

23 Jun 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

8

Kerri

7 Apr 2024

·

Stayed 2 nights

Lovely view of the mountains and river. Room was clean and comfortable and set up as I had requested- twin beds.

8

David Johan

22 Jan 2026

·

Stayed 1 night

Helt greit overnattingssted, sentralt plassert i Rockhampton - pluss for frokost som var inkludert!

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8

jim

14 Aug 2025

·

Stayed 1 night

Close to river and restaurants. Fairly basic accommodation but ok.

8

Diane

20 Jan 2026

·

Stayed 2 nights

Good location

10

Lyell

22 Apr 2025

·

Stayed 2 nights

Always stay her when visiting Rockhampton. Comfortable bed in central location.

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Dining

Breakfast and the on-site restaurant receive generally positive feedback, including gluten-free options, though a few guests thought breakfast quality could be better and noted billing confusion.

Related guest reviews

8

Karen

27 Jan 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

8

Jeff

27 Feb 2023

·

Stayed 1 night

Fantastic restaurant

10

Linda

1 Feb 2023

·

Stayed 1 night

Good location with River Views. Excellent in house restaurant.

4

Dennis

5 Feb 2026

·

Stayed 1 night

Das Hotel ist insgesamt ziemlich abgenutzt. Nur die Lobby zu renovieren, reicht leider nicht um knapp 300 AUD verlangen zu können. Hier ist dringend eine Renovierung und auch eine höhere Qualität des Frühstücks notwendig.

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8

Alanna

23 May 2024

·

Stayed 1 night

Hotel was well maintained and room was clean and good location plus the buffet breakfast at the on site restaurant was perfect.

8

Kierin

27 Aug 2025

·

Stayed 1 night

Clean room but it showing age in parts. Breakfast was very good and convenient

8

Jeff

7 Dec 2022

·

Stayed 19,332 nights

Loved the meal at the restaurant

10

Steven

5 Jan 2025

·

Stayed 1 night

Great service. Friendly staff. Very nice breakfast. Good GF options.

4

David

16 Sept 2024

·

Stayed 1 night

Best location under $200 however no secure undercover car parks was available over the weekend and the swimming pool was dirty and unusable. Room was good & breakfast was good. Fine for a transit stayover near restaurants.

6

Alannah

8 Oct 2024

·

Stayed 2 nights

buffet breakfast was great

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Month	Average price
January	US$119
February	US$130
March	US$132
April	US$181
May	US$181
June	US$192
July	US$217
August	US$209
September	US$175
October	US$205
November	US$169
December	US$136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $161	3 $166
4 $163	5 $199	6 $220	7 $214	8 $201	9 $166	10 $170
11 $176	12 $201	13 $208	14 $204	15 $245	16 $167	17 $177
18 $173	19 $198	20 $214	21 $211	22 $210	23 $170	24 $176
25 $183	26 $208	27 $207	28 $208	29 $218	30 $170	31 $183

Mercure Rockhampton

Prices for Mercure Rockhampton

Monthly average prices

About this property

Location

Room options

River View

Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Guest reviews of Mercure Rockhampton

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Rockhampton

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $289	24 $209	25 $179	26 $188
27 $164	28 $273	29 $318	30