Sofitel Xi'an On Renmin Square

The mattress is too old/too soft. The shower water temperature is not consistent. The spa is too expensive. No shuttle bus to nearby busy area. It is stated in the hotel description that there is shuttle bus, so don’t know what it means then.

Located in a quiet garden setting in the center of Xi’an, the Sofitel is the perfect location for business or pleasure. Excellent responsive and helpful staff. Tastefully decorated rooms and a well maintained pool. Great buffet for breakfast, lunch or dinner. Many additional local dining options within either walking distance or a short cab ride away. Highly recommended.

Sehr hervorragender Service, sowohl am Empfang als auch der Zimmerservice. Alle paar Tage gab es eine Überrsschung auf dem Zimmer. Der gepflegte Inneneinrichtung mit Spa-Möglichkeit, gut ausgestatteten Gym und Schwimmbad.

Zimmer sind groß, komfortabel und sauber. Mitarbeitende zum Großteil freundlich und hilfsbereit. Frühstück gut aber nicht der Kategorie entsprechend. Sauna und Gym katastrophal.

I enjoyed my time at this hotel. I upgraded to a Jr. Suite for a few dollars more, so I had Business Lounge Access, which meant I could proceed directly to the lounge and have a drink while they checked me in. Was very, VERY smooth and easy. I want to especially mention the Business Lounge staff: Lynn Li, Winnie, and Michelle; they were all especially nice and accomodating! Thanks for helping make my stay comfortable. Furthermore, if you're wondering if the upgrade to the Lounge is worth it, for me it was because they had sushi and cocktails in the evening, as well as other beverages all day!

Der Zustand des Zimmers wirkte doch schon in die Jahre gekommen, im Badezimmer war es am meisten zu sehen. Der Poolbereich war in Ordnung, in der Umkleide waren die Whirlpools defekt, die Sauna funktionierte.

The staff was excellent. The gentleman Will at the front made me feel welcomed and encouraged me to visit Muslim street. The check in ladies continuously smiled and ensured all my needs were met, despite language differences. The kitche staff even reheated my food i purchased from outside. The room was exceptionally clean and cleaned everyday. The cleaning lady smiled all the time. The gym couldve been bigger but it go the job do e.

Lovely room Club Lounge on 11th floor a big plus - very helpful and friendly staff there Liked the Breakfast and Club Lounge package

Lovely suite. Excellent porters who all spoke excellent English. The bar staff didn't speak English and this made ordering difficult. The spa facility was closed (but no notice). Lots of mosquitoes in the lobby.

Our family enjoyed the Sofitel immensely. This is a great property for families with young children. Safe and quiet garden area. Easy access around the city to see the sites. Excellent pool for relaxing swims after a day of sight seeing. Excellent buffet for breakfast, lunch and dinner.

Clean rooms, wonderful staff, overall very good. Enjoyed my stay

It's an old hotel with dark rooms. We were apparently upgraded to a so called suite but still very dark and old. Though their were two bathrooms but were smelling and the main bath I banged my head several times sitting and getting up from the toilet seat on the mirror at the front. Though the breakfast was good. The weighing scale wasn't working

Clean and big room. Nice staff.

C’est un très vieil hôtel, pas rénové, et il y a donc une odeur incrustée dans les chambres. On voit des traces de moisi et des carrelages cassés. Pour le reste, c’est très bien, mais on attend un peu plus d’un hôtel de cette catégorie.

O Hall do hotel e seus restaurantes são lindos. Mas os quartos precisam de uma reforma urgente. Quarto velhos, sem tecnologia alguma, carpete e cortinas acumulando poeira.

The staff was excellent. The gentleman Will at the front made me feel welcomed and encouraged me to visit Muslim street. The check in ladies continuously smiled and ensured all my needs were met, despite language differences. The kitche staff even reheated my food i purchased from outside. The room was exceptionally clean and cleaned everyday. The cleaning lady smiled all the time. The gym couldve been bigger but it go the job do e.

The room we stayed for the 1st night was unacceptable for a 5-star hotel. Very strong smell of the sewer from the bathroom and mixed of some old hotel smell, very hard to stay. I saw the same feedback from the other platforms, but I ignored it. So please don’t overlook the negative reviews. We tried to cancel the 2nd night in rje next day, but was not able to do so as we already paid. The receptionist who are at middle age was very nice (the young receptionists obviously need more training and put more smiles on the face ) and let us to checkout some other rooms. The rooms we checked out didn’t have that smell. We always felt hot at night and woke up as no AC in the winter. It happened to all the hotels we stayed in China during this trip.

Tout était très bien. Nous avions une suite très spacieuse. Propreté impeccable. Personnel sympathique. Seul bémol pas de machine à café dans la chambre.

The room was excellent. It was very spacious and tastefully decorated as well as being very clean and comfortable. The staff were always helpful and we will not hesitate to recommend this hotel to anyone who intends to visit Xi’an.

Very dated hotel. Beds were ok but bathrooms and carpet in the room are dirty and very old. Location is good, not right in the hustle and bustle and the breakfast is decent. Would be the most expensive but worst hotel on my trip through China

The mattress is too old/too soft. The shower water temperature is not consistent. The spa is too expensive. No shuttle bus to nearby busy area. It is stated in the hotel description that there is shuttle bus, so don’t know what it means then.

It's an old hotel with dark rooms. We were apparently upgraded to a so called suite but still very dark and old. Though their were two bathrooms but were smelling and the main bath I banged my head several times sitting and getting up from the toilet seat on the mirror at the front. Though the breakfast was good. The weighing scale wasn't working

整体入住体验非常好，房间很宽阔也很安静，卫生条件很好。前台的任月非常好，帮助了我们很多，非常感谢她。门口帮助我们拿行李的一位服务人员也很亲切，服务是很体贴的。唯一一点是入住需要支付押金，这是我在其他五星级酒店没有遇到的。 整体很棒，位置也不错，给任月点赞，英文棒棒哒，人也nice

O Hall do hotel e seus restaurantes são lindos. Mas os quartos precisam de uma reforma urgente. Quarto velhos, sem tecnologia alguma, carpete e cortinas acumulando poeira.

Tout était très bien. Nous avions une suite très spacieuse. Propreté impeccable. Personnel sympathique. Seul bémol pas de machine à café dans la chambre.

The location of the hotel is very good. It’s a 20 minute walk to the Muslim quarter and the drum tower. We booked the luxury room and were upgraded to a suite, thank you! Bed was amazing and bathroom had luxurious Lanvin amenities. Staff were very friendly and professional specially the concierge who went above and beyond helping us retrieve something we left behind in the train from Beijing. Exceptional service.

The room was excellent. It was very spacious and tastefully decorated as well as being very clean and comfortable. The staff were always helpful and we will not hesitate to recommend this hotel to anyone who intends to visit Xi’an.

Sofitel on Renmin Square exceeded our expectations in the quality and spaciousness of the room: for example, it had two toilets and a seperate Tub/Shower arrangement). It also exceeded our expectations in the breakfasts and the ambiance of the dining room. Additionally, all of the staff (expecially Leo the concierge) made us feel welcomed and were warm and friendly. Our stay at Sofitel Xian was a delight and an unexpected highlight of our 4 night stay in the city.

The staff were nice and helpful, and the location is excellent, situated in a quiet courtyard with enhanced security. However, the wallpaper and wooden furniture in the room appear to be aging.

Beautiful hotel, lovely spacious suite in Executive floor . Unfortunately could not really utilise the lounge, as we were not back to the hotel at the right times. Meals and service good in 2 restaurants. Incredibly comprehensive breakfast. The only negative is that the bed was extremely uncomfortable.

The staff at Sofitel were proficient in English and were extremely helpful. They offered an upgrade for my family to give us more space, which the kids loved. We really enjoyed the stay here.

Fantastic concierge service from Andy

Professional, friendly and helpful staff. Concierge team was knowledgeable and especially helpful. English widely spoken.

The staff was excellent. The gentleman Will at the front made me feel welcomed and encouraged me to visit Muslim street. The check in ladies continuously smiled and ensured all my needs were met, despite language differences. The kitche staff even reheated my food i purchased from outside. The room was exceptionally clean and cleaned everyday. The cleaning lady smiled all the time. The gym couldve been bigger but it go the job do e.

It’s located in the Renmin Dasha together with the Legend hotel. Despite it’s on a main road but it’s very quiet. Most of hotel staff were amazing and helpful. We were traveling with my retired parents, and it was very hot in Xi’an in late May. The staff member helped us to book a local taxi to travel around Xi’an and even to the Huashan mountain (the driver was very friendly and was not overpriced at all). The hotel also offered to upgrade our rooms which was kind. One small thing I wish the hotel could pay more attention to going forward is the information sharing between the staff members. We were told by two front desk staff that they have made a note that we will have late checkout at 2:00pm, however, when we double checked with the front desk on our last day in the morning before we head out, the member at the front desk seemed not aware of this and said we can’t have late checkout because the hotel was quite full that day. When I told them we had the late checkout confirmation from two of the front desk members, they suggested we checkout one room and my parents can squeeze in with me and my husband in our room, which is not a feasible solution for us. At the end they finally agreed to give us 2pm check out for both rooms but all these back and forth could be avoid, if the staff members communicate and share information with each other more.

The staff was warm welcoming and very helpfull from the 1st day. A special mention for Andy Song at the Concierge, every one spoke good english compare to our very poor mandarin. This made our 4 nights stay in Xian very nice and easy. Our room had a nice calm view

Classy hotel with friendly English speaking staff, clean and comfortable room. A special shout out to the hotel porter Andy who spoke great English and was so helpful during my stay and truly went above and beyond in his customer service. The hotel is a 25 minute walk to the closest entry point onto the City wall (Changle gate), which I highly recommend to rent a bicycle on.

Excellent hotel situated in central Xian, convenient for exploring on foot as easily accessible to metro and train stations. Staff excellent throughout our stay to help with queries, especially the concierge and front desk reception staff. Great breakfast with plenty of options. Only problem is our stay was not longer there!

Comfortable place to stay with very good breakfast. Staff are extremely helpful. Special mention to Leo, taking the extra steps to accompany my wife for medical treatments.

The staff were so helpful and warm. Our luggage was misplaced and the manager 王敏 drove us all the way to the bus depot and back to retrieve it. Sophia from the front desk was very attentive to all our needs

A fantastically friendly hotel, professional and courteous,. Rooms and all areas were well kept and the location a gentle walk to key areas from the city - there’s always DiDi if you don’t want to walk. Can’t imagine wanting to stay anywhere else

The hotel is well placed, about 1km from the city wall and the bell tower. Nice structure, good breakfast and polite staff

Helpful and friendly staff! Great breakfast buffet. Location close to metro line 4, which is direct line to north train station- very convenient! Walking distance to Muslim quarter and mosque, and bell and drum towers. Easy trips out to hike Huashan, and to visit the terracotta warriors. Recommended. 😊

Everything was very good. Location though was a bit confusing to get to the first time.

Great stay, great hotel although location was a bit distanced from things.

A nice hotel with serene surrounding. The trade-off is a short walk to the nearest metro station. Got upsell to a jr suite upon checkin but it is a good deal with the extras in the package. Good service from the staff too. Overall a hassle free experience.

Excellent hotel situated in central Xian, convenient for exploring on foot as easily accessible to metro and train stations. Staff excellent throughout our stay to help with queries, especially the concierge and front desk reception staff. Great breakfast with plenty of options. Only problem is our stay was not longer there!

Staff was amazing. Andy was super helpful throughout our short stay and all of the staff were incredibly friendly. Large breakfast selection with great tasting food. Location is convenient to walk and easy to get to nearby metro stations. Would revisit.

The staff were nice and helpful, and the location is excellent, situated in a quiet courtyard with enhanced security. However, the wallpaper and wooden furniture in the room appear to be aging.

somewhat distant from tourist attractions.

Located in a quiet garden setting in the center of Xi’an, the Sofitel is the perfect location for business or pleasure. Excellent responsive and helpful staff. Tastefully decorated rooms and a well maintained pool. Great buffet for breakfast, lunch or dinner. Many additional local dining options within either walking distance or a short cab ride away. Highly recommended.

The breakfast is really variety and healthy.

Zimmer sind groß, komfortabel und sauber. Mitarbeitende zum Großteil freundlich und hilfsbereit. Frühstück gut aber nicht der Kategorie entsprechend. Sauna und Gym katastrophal.

L’hôtel commence à faire son âge, notamment à la piscine et au spa. Pour autant le rapport qualité-prix est imbattable avec des chambres spacieuses et un petit-déjeuner extrêmement complet. Le personnel est très courtois. Bref une excellente option pour séjourner à l’intérieur des remparts de Xi’an.

食事もおいしく大変清潔で良かった。ただし浴槽付近から水漏れがあり改修工事が必要です。この点を除けば問題ありません。

Lovely room Club Lounge on 11th floor a big plus - very helpful and friendly staff there Liked the Breakfast and Club Lounge package

Sofitel on Renmin Square exceeded our expectations in the quality and spaciousness of the room: for example, it had two toilets and a seperate Tub/Shower arrangement). It also exceeded our expectations in the breakfasts and the ambiance of the dining room. Additionally, all of the staff (expecially Leo the concierge) made us feel welcomed and were warm and friendly. Our stay at Sofitel Xian was a delight and an unexpected highlight of our 4 night stay in the city.

Staff was amazing. Andy was super helpful throughout our short stay and all of the staff were incredibly friendly. Large breakfast selection with great tasting food. Location is convenient to walk and easy to get to nearby metro stations. Would revisit.

Our family enjoyed the Sofitel immensely. This is a great property for families with young children. Safe and quiet garden area. Easy access around the city to see the sites. Excellent pool for relaxing swims after a day of sight seeing. Excellent buffet for breakfast, lunch and dinner.

Beautiful hotel, lovely spacious suite in Executive floor . Unfortunately could not really utilise the lounge, as we were not back to the hotel at the right times. Meals and service good in 2 restaurants. Incredibly comprehensive breakfast. The only negative is that the bed was extremely uncomfortable.