Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately CNY 98 per person.

Does the property allow pets?

Yes, pets are allowed with a fee of CNY 100 per pet, plus a one-time cleaning fee of CNY 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:30 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Xi'an, just 0.1 km from Yisu Grand Theater and 0.2 km from the Culture and Arts Hall of Qin and Han Dynasty. It is also close to the Xi'an Bell Tower, Yisu Community Theater, and other attractions.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Novotel Xi'an The Bell Tower: Comfort in Xi'an

Average nightly price at Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street by month, last 12 months (USD)
Month	Average price
January	US$56
February	US$74
March	US$55
April	US$73
May	US$71
June	US$60
July	US$66
August	US$66
September	US$70
October	US$86
November	US$71
December	US$53

What guests think

At Novotel Xi'an The Bell Tower, travellers consistently highlight the superb central location by the Bell Tower and metro, generally clean, modern rooms, and helpful staff, with breakfast widely appreciated though more geared toward Chinese tastes than Western options.

Recurring drawbacks include poor soundproofing and traffic noise, rooms that run hot or lack effective cooling in winter, and limited English proficiency or slow responses from the front desk. Guests also mention some rooms are small or have limited daylight, while handy touches like self-service laundry and afternoon tea add convenience. Expect a convenient base for sightseeing with mostly comfortable stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews praise the free self-service laundry. Complimentary refreshments such as welcome drinks or afternoon tea are also appreciated.

Related guest reviews

10

Robin

9 Mar 2025

·

Stayed 3 nights

A relatively new hotel that is still in excellent condition (as of March 2025). I dare say that it was probably the best aspect of my visit to Xi'an. The room was spacious, clean and very modern. Basic amenities like bottled water and fresh room slippers are provided daily and water is placed by the elevator on each floor to take as you please should you need extra hydration. The location is also perfectly central to major in-town attractions like the Bell Tower and the city wall which is accessible by a 20 minute walk to the south gate. Transit is just outside the property doors and ride hailing drivers can pick you up on the adjacent street as well. The desk staff and on-site tour agent were all friendly and helpful with requests. One thing to be aware of however is that tours you book via the on-site agent will possibly come with additional charges once you are on transportation. The fees in some instances only cover round trip transport to and from the attraction sites and may not necessarily include entry or other costs. The tours are also not English-speaker friendly and are only really suitable for Mandarin speakers. Overall, an excellent hotel with fresh facilities and good staff.

10

Chin Hoong

21 Oct 2025

·

Stayed 4 nights

The room is clean, friendly staff and very convenient. The metro is just few steps away. They even provide free laundry services

10

Chi San

31 May 2025

·

Stayed 3 nights

The hotel is clean with self laundry service with was a bonus for us. The location was superb and staff were very helpful

10

TAKAKO

30 Oct 2025

·

Stayed 4 nights

深夜到着、早朝出発でしたがスムーズでしたアフタヌーンティーも頂きました

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10

Shah

23 Sept 2024

·

Stayed 4 nights

We celebrated our 3 year anniversary at the hotel and they were kind enough to decorate the room for us. The facilities at the hotel are great; adequate gym, good breakfast, laundry facilities and friendly, helpful staff. The hotel is very central close to the tourist attractions Bell Tower, Muslim Quarter and Drum Tower. Also many many restaurants.

10

KENJI

26 Sept 2025

·

Stayed 1 night

スタッフの対応も良かった。ランドリールームもあります。

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10

Rosa

9 Nov 2025

·

Stayed 2 nights

Habitacion limpia y cómoda. Un plus el servicio de lavandería gratuito. El personal de recepción muy agradable y eficiente

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8

takako

2 Apr 2025

·

Stayed 3 nights

レストランやちょっとした買い物など歩いていけるのでとても良い立地です！アフタヌーンティーも14時からやっておりフルーツやプチケーキ、ソフトドリンクなど無料でいただく事ができます。朝食も少しメニューが変わって提供され西安名物の飲み物や麺、デザートなど頂けるのでひととおり食味できました。ホテルスタッフが英語が分からないのが残念ですが翻訳アプリなど利用すれば不自由はないです。利用はしませんでしたがランドリーやアイロンなどもあるのでとても良いですね！部屋には500mlのお水が毎日いただけて冷蔵庫の中の飲み物(3本くらいですが)も無料で飲めるのでよかったです。

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10

Byron

14 Oct 2025

·

Stayed 3 nights

Laundry service was great that they offered it.

10

Wei

17 Jul 2025

·

Stayed 3 nights

Very good location. Friendly and helpful reception. One of the few hotels with welcome drinks and afternoon tea for guests. Xi'an was boiling hot when we were there. Hotel had lots of bottled water available to guests. Delicious breakfast.

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Cleanliness

Rooms and common areas are described as very clean across reviews. A few guests noted lingering smoke or bathroom odors in certain rooms.

Related guest reviews

10

Lay Ling

16 Nov 2025

·

Stayed 6 nights

Hotel is clean, cosy and located in the heart of the city at reasonable price, thumbs up!

6

Rakesh

1 May 2025

·

Stayed 4 nights

Front desk was helpful. They provided bread, jam and OJ, at no charge, when I requested for it because I had an upset stomach. Was glad to see the Toto washlet type toilet. The cleaning staff was good. The hotel was fine in almost all aspects except for two issues. Whenever I walked into my room I smelled something odd, perhaps from past cigarette smoke, even though it was a nonsmoking room. The smell would vanish in a minute or two when I switched on the AC. I think I had a room with a suite so the room was separated into two parts by a panel running about half of the width of the room, and there was a TV hung on this panel. Frankly, the room would appear more spacious if this dividing panel was not present, and I don’t watch TV when traveling. There was also a shelf hanging half way down the ceiling, in the middle of the room. I could not figure out why it was there. The room would appear more spacious without it.

10

Gregory

7 Dec 2025

·

Stayed 2 nights

Splendid hotel. Very conveniently located. Clean and comfortable

10

HIROTAKA

22 Nov 2025

·

Stayed 3 nights

地下鉄鐘楼駅から数分の所（H出口）にあり、立地は最高。朝食は中華中心だが、品数は豊富で味も悪くない。部屋は清潔で広さも十分。フロントなどスタッフの対応もいい。ただ残念なことに英語がほとんど通じない。両替もダメで近くの中国工商銀行で行った（24時間対応ATMがある）。

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8

Cheah Boon

13 Dec 2025

·

Stayed 7 nights

Convenient with shopping malls and subway stations nearby. Bell tower, Drum tower and Muslim Quarters within walking distance. Rooms are clean. Emailed their hotel directly and got their tour agent contact who helped to arrange for transport from airport at 200 yuan.

10

Harry Sujono

9 Nov 2025

·

Stayed 1 night

Clean rooms comfortable beds

8

Andrea

7 Oct 2025

·

Stayed 4 nights

Slight smell from bathroom sink on interior room

10

Jeanie

24 Nov 2025

·

Stayed 6 nights

Clean room, good breakfast

10

Lye Hock

7 Dec 2025

·

Stayed 2 nights

Room is clean everyday, very needy done. B/F is very good too.

10

Anders

10 Feb 2026

·

Stayed 8 nights

Personalen var trevliga, rummen välstädade och nära centrum.

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Rooms

Rooms are modern and comfortable, with good beds and some useful in-room tech. However, several reviews cite weak soundproofing and external noise, winter heating making rooms too warm, and occasional layout issues like translucent bathroom doors or limited views/daylight.

Related guest reviews

8

Desmond

27 Apr 2025

·

Stayed 2 nights

The location of the hotel is actually great to walk around. The only downside for me is that my room which is apparently bigger doesn’t have direct sunlight in tho there is window. So it makes the room abit sad for me. As I prefer direct sunlight.

6

Chi Wah Arthur

9 Nov 2025

·

Stayed 5 nights

房間隔音不好！晚上可以聽到隔壁的聲音！

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8

Joao R

25 Jan 2026

·

Stayed 2 nights

Hotel atendeu bem a proposta. Bem localizado. Quarto ok. Um pouco barulhento. Café da manhã achei ok, faltou queijo e ovo.

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8

Chae yun

1 Jun 2025

·

Stayed 4 nights

다 좋은데 방음이 안된다 옆방 성관계 소리가 너무 크게 들려요

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6

Ching Hua

7 Jan 2026

·

Stayed 5 nights

I emailed hotel prior to stay for some inquiries but no reply at all. Each day house keeping the staff will forget something. I was asked to use we chat to communicate with the hotel if require any assistance but the reply was in the next day. Hotel room sound proof very bad. Can hear a lot of noise. I stayed 5 nights and the breakfast almost the same with only minimal change. However, hotel location is very good.

8

Joanne

20 Jun 2025

·

Stayed 3 nights

Everything was good except the bathroom. the doors to both the shower & toilet were translucent and had no locks. it was very weird. Other than the bathroom, everything else was pretty good

8

Marcus

26 Nov 2025

·

Stayed 4 nights

Aircon spoilt. Sleep with sweat

8

Juliana

17 Jan 2026

·

Stayed 3 nights

Quarto extremamente quente. Liguei o ar condicionado , mas como era inverno, só funcionava o aquecedor. Desliguei e mesmo assim o quarto continuou quente.

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10

Nicholas

26 Dec 2024

·

Stayed 3 nights

Good rooms. Good location for Bell Tower, Great Mosque, and lots of places to eat. Would definitely recommend. Only downside was rooms being quite hot with the heating.

6

Ruo Xi

5 Nov 2025

·

Stayed 4 nights

Room is small and the first room they gave us had cigarette smoke smell, and the window has no view (an inner room) We asked for a change but had to pay extra.

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Service

Staff are generally friendly and helpful, with standout assistance from concierge and housekeeping; an on-site tour desk is available. However, several guests reported limited English support and slow or unresponsive communication at times.

Related guest reviews

10

Chiaw Ling

24 Nov 2024

·

Stayed 1 night

The staffs are awesome. We stayed six nights and were very well taken care of. Nothing is too troublesome for them. The concierge Xiao Wei is fantastic. Rarely see such great customer service in hotels in western country, even the five stars hotels where we tip them so much. People here serve like it is their pleasure and duty. Room was bright and modern, super clean. A touch too warm for us, visiting from cold Canada but they promptly sent us a fan when we complained. Location is superb just beside H exit of Bell Tower metro station. Lots of restaurants, shopping and easy transit. I can not recommend this place highly enough! It also make me think China has a great future if all the people are like the staffs in this hot.

6

Hideaki

11 Sept 2025

·

Stayed 3 nights

交通の便は申し分無し。設備及び朝食も問題なし。しかし受付については、日本語は無理な様子、英語も片言に近い感じでした。（案内少なめ。）一連の流れを見ていましたが、改善要です。価格からすれば、許容範囲かと。

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6

Ching Hua

7 Jan 2026

·

Stayed 5 nights

I emailed hotel prior to stay for some inquiries but no reply at all. Each day house keeping the staff will forget something. I was asked to use we chat to communicate with the hotel if require any assistance but the reply was in the next day. Hotel room sound proof very bad. Can hear a lot of noise. I stayed 5 nights and the breakfast almost the same with only minimal change. However, hotel location is very good.

10

HIROTAKA

22 Nov 2025

·

Stayed 3 nights

地下鉄鐘楼駅から数分の所（H出口）にあり、立地は最高。朝食は中華中心だが、品数は豊富で味も悪くない。部屋は清潔で広さも十分。フロントなどスタッフの対応もいい。ただ残念なことに英語がほとんど通じない。両替もダメで近くの中国工商銀行で行った（24時間対応ATMがある）。

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8

Leah

30 Jun 2025

·

Stayed 3 nights

This hotel is in a perfect location—just steps away from the Bell and Drum Tower—which made our stay incredibly convenient and enjoyable. I truly wanted to give this hotel an excellent review because overall, our stay was amazing. However, I cannot overlook the challenges we faced with the staff. This hotel is not ideal for travelers who do not speak Mandarin. I speak Mandarin, so I was able to get some assistance during our stay. Unfortunately, I do not read Chinese, and when I asked for help booking a Didi, I was simply told to go outside and hail a cab. I found this response disappointing, especially given that it was a reasonable request for a guest. Only after I asked to speak with a manager did the staff decide to assist me. This lack of initial willingness to help left a negative impression. With better guest service—particularly for international travelers—this hotel has the potential to be truly outstanding.

10

Harry Sujono

10 Nov 2025

·

Stayed 1 night

Clean room and comfy beds, friendly and helpful staff help order what we need with her on-line App

10

Hing Tak Madix

30 Mar 2025

·

Stayed 6 nights

the provision of local tour service

10

YU-REN

9 Jan 2026

·

Stayed 3 nights

服務人員很親切，服務很好，也都一直很關心我們再西安時有沒有需要幫忙的地方，這幾天住下來很好，而且地點也鄰近鐘樓站，到哪都方便的地點，下次會在選擇此酒店

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10

David

20 Jun 2025

·

Stayed 2 nights

Staff were very helpful. They would go above and beyond to make sure we have a comfortable stay.

10

William

10 Mar 2025

·

Stayed 2 nights

Room with two full-sized beds bit too small for a wheelchair to go around, however the wheelchair can roll into the shower stall directly without any difficulty. The staff provided us a chair with the backrest in the shower stall and made the showering so much easier for my aging mother. All staffs very helpful and accommodating, made our stay a pleasant one.

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Location

Excellent central location steps from the Bell Tower and a metro exit, with easy access to restaurants, shopping and sights. A few guests mentioned the entrance can be tricky for cars or first-time subway exit navigation.

Related guest reviews

10

diego

16 Aug 2025

·

Stayed 3 nights

Posizione eccellente, vicino al quartiere mussulmano

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10

JAVIER

1 Jun 2025

·

Stayed 2 nights

It has an excellent location in the heart of Xi’ an. The Bell Tower, restaurants, and shops are just steps away. The subway is in from of the hotel,

10

Gunnveig

23 Jan 2026

·

Stayed 2 nights

Great location downtown Xi'an, with both a quiet neighborhood and easy access to restaurants and lively shopping areas within a short walking distance. Great breakfast also:-) We enjoyed our stay very much, and would be happy to return also in the future.

8

Bee Eng

6 Sept 2025

·

Stayed 7 nights

Very convenient location, near the subway, restaurants and Bell Tower. Wish the hotel has a proper entrance/exit for cars/taxi.

10

Gregory

7 Dec 2025

·

Stayed 2 nights

Splendid hotel. Very conveniently located. Clean and comfortable

10

HIROTAKA

22 Nov 2025

·

Stayed 3 nights

地下鉄鐘楼駅から数分の所（H出口）にあり、立地は最高。朝食は中華中心だが、品数は豊富で味も悪くない。部屋は清潔で広さも十分。フロントなどスタッフの対応もいい。ただ残念なことに英語がほとんど通じない。両替もダメで近くの中国工商銀行で行った（24時間対応ATMがある）。

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8

Cheah Boon

13 Dec 2025

·

Stayed 7 nights

Convenient with shopping malls and subway stations nearby. Bell tower, Drum tower and Muslim Quarters within walking distance. Rooms are clean. Emailed their hotel directly and got their tour agent contact who helped to arrange for transport from airport at 200 yuan.

10

SIEW MUI

17 Sept 2025

·

Stayed 3 nights

Hotel is difficult to find if exiting from the nearest Subway Station .

8

TAKASHI

30 May 2025

·

Stayed 5 nights

ベルタワーや回民街に近いです。又、大雁塔や陝西博物館に行く地下鉄2号線の駅にも接しています。但し、中国の地下鉄は、乗り換の距離が結構有るので、ホテルは、6号線のプラットフォームからは近いですが、2号線駅のプラットフォームから結構遠い感じがしました。ですが、トータルしてお勧め出来ます。

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10

Hon sun

3 Jan 2026

·

Stayed 3 nights

位置非常好,離地鐵只有5分鐘.

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Dining

Breakfast is frequently praised for taste and selection, though it leans Chinese and can feel repetitive for longer stays. One review reported chaotic service and limited Western options.

Related guest reviews

10

Low

3 Nov 2024

·

Stayed 2 nights

The hotel was nice but the free breakfast is a chaos. No hot water at breakfast and choices limited. Tables were unclean. I need to use the toilet and asked my 80 year old mom to go in for her breakfast. They did not allow her to go as they wanted all to be parent. My mom has walking difficulties and they just made her stand outside the restaurant to wait for me to come.

8

Joao R

25 Jan 2026

·

Stayed 2 nights

Hotel atendeu bem a proposta. Bem localizado. Quarto ok. Um pouco barulhento. Café da manhã achei ok, faltou queijo e ovo.

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10

Gunnveig

23 Jan 2026

·

Stayed 2 nights

Great location downtown Xi'an, with both a quiet neighborhood and easy access to restaurants and lively shopping areas within a short walking distance. Great breakfast also:-) We enjoyed our stay very much, and would be happy to return also in the future.

8

SOON HEE

23 Jan 2026

·

Stayed 4 nights

위치좋고 아침메뉴는 크게바뀌진 않았지만 먹을만했어요. 다시오면 또 어물거에요.

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10

HIROTAKA

22 Nov 2025

·

Stayed 3 nights

地下鉄鐘楼駅から数分の所（H出口）にあり、立地は最高。朝食は中華中心だが、品数は豊富で味も悪くない。部屋は清潔で広さも十分。フロントなどスタッフの対応もいい。ただ残念なことに英語がほとんど通じない。両替もダメで近くの中国工商銀行で行った（24時間対応ATMがある）。

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8

HYUNJU

3 Nov 2025

·

Stayed 3 nights

객실도 깨끗하고 조식이 매일 조금씩 바뀌어요 다 맛있었어요 교통이 매우 편합니다

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8

Iva AF

5 Nov 2025

·

Stayed 3 nights

Great location. Room is clean and excellent service. Breakfast is superb too.

10

Miae

11 Nov 2025

·

Stayed 2 nights

다양한 메뉴 깨끗한 관리로 편안한 조식을 먹었습니다

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10

Olawale

17 Sept 2025

·

Stayed 2 nights

Fantastic location, amenities and staff. Good breakfast spread but mainly catered for local people and limited choice for non Chinese or Asian.

10

Wei

17 Jul 2025

·

Stayed 3 nights

Very good location. Friendly and helpful reception. One of the few hotels with welcome drinks and afternoon tea for guests. Xi'an was boiling hot when we were there. Hotel had lots of bottled water available to guests. Delicious breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $149	14 $99	15 $103	16 $104	17 $105
18 $81	19 $85	20 $85	21 $85	22 $87	23 $105	24 $81
25 $64	26 $65	27 $64	28 $93	29 $66	30 $82	31 $69

Su	Mo	Tu	We	Th	Fr	Sa
1 $64	2 $69	3 $67	4 $88	5 $77	6 $90	7 $66
8 $66	9 $62	10 $60	11 $108	12 $67	13 $57	14 $58
15 $55	16 $67	17 $67	18 $57	19 $61	20 $56	21 $54
22 $56	23 $57	24 $51	25	26 $64	27 $73	28 $58
29 $50	30 $56

Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street

Prices for Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street

Monthly average prices

About this property

Location

Guest reviews of Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street

Prices for upcoming dates

Business details