多倫多市中心洲際飯店 IHG 旗下飯店

Pool and spa are great too!

Great location for business travel especially if you need to be at the Metro Convention Centre. Cost of parking and ease of parking is terrible. Check in staff and valet are good but bell staff insufficient for a property of this magnitude.

The concierge upgraded our room for an amazing view of the Toronto skyline. My only complaint was that the hot tub was not open. We were looking forward to relaxing there.

Booked a 2 night stay that included access to the private exclusive beautifully warmly decorated 3 room ‘Club Lounge’ with a view. Not really knowing what to expect - I was blown away at the extras it provided! Private check in/ out, VIP service, a warm and relaxing place to read, play games, chef prepared food, snacks, alcoholic/ non alcoholic drinks and just simply a quiet place to relax that is all included in your stay. Not to mention the outstanding service they provided there. Well done!

I really enjoyed my stay. The room was very comfortable. The room service salad was delicious. Location was perfect for my event. I used the gym and hot tub.

Fantastic Hotel ! Incredibly friendly staff. Super easy to park with options for self park or valet. Check in was great - nice staff and helpful. Loved our room, everything was super clean.

Loved the pool. Staff very friendly and responsive. Beautiful lobby Not a fan of carpet in hotels anymore

Clean rooms. Nice Club level facility.

Beautiful hotel with a fantastic spa, pool, hot tub, sauna, etc.

Level 8 club was a nice touch. Clean, perfect location, great staff. Would recommend

Excellent and accommodating service room was spotless

Our room was very dusty and needed a good deep clean. Maid knocked on our door even though the “do not disturb” sign was on the door. I had to call for more water and Kleenex. They should have been restocked when they cleaned the room. And the $25 amenity fee was a surprise even though we did not use the spa, etc. For the cost; I’m sure there are better options in the same area.

We had a wonderful stay at the InterContinental Toronto Centre! The front desk staff, especially Paul, was exceptionally professional and attentive ,he gave us clear directions and even surprised my daughter with a lovely little teddy bear, which absolutely made her day. Our room was spotless, quiet, and very comfortable, providing a perfect place to relax after exploring the city. The breakfast buffet was fantastic , with a wide variety of delicious options and top-quality food. Overall, our experience exceeded expectations in every way. We truly appreciate the warm hospitality and will definitely return

Very clean and staff were helpful and friendly. Hotel looked beautifully decorated for the Christmas season.

The staff were lovely. The carpet in our room had big stains. No queen beds. Only 2 doubles. Never saw double beds in a hotel that price before. The cable was not working (not the hotel's fault though), we couldn't even order a pay per view, as our tv remote wasn't working. We were given another remote, but the tv kept freezing.

Room was spotless, staff was welcoming and friendly!

We had a corner room on a high floor. It was spotless, bright, comfortable, and quiet - everything we hope in a hotel room. The staff are excellent - and available.knowledgeable,

Service and cleanliness

yes the room was spotless and clean it was a great experience great people and great service

The first room I was given had bed linens that had not been changed and had human hair from at least two people (the linens smelled like someone who had not showered). My room was switched, and the bathroom of the second room was not clean (human hair and dust buildup around the toilet), and the courtesy bathroom amenities (e.g., shower cap, needle /thread packet, etc.) and looked like there was blood on them.

Our room was absolutely fantastic and spotless Amazing views of the lake and CN tower.

Beautiful hotel in an unbelievable location however rooms could use some updating. They were very clean but bathroom seemed a little tired

Rooms are very quiet, didn't have to wait for an elevator. Staff was good. Close to Union station very convenient. Clean.

The room was nice. It was weird to have a double bed instead of the typical queen. A bit tight with the wife.

Room was very clean and spacious for a family of 4. amazing view of CN Tower, lake and island airport. Great Location for accessing nearby attractions, sport events, restaurants and train station. The staff left a small birthday cake in the room for our son’s birthday, which was a nice surprise. Would love to stay here again.

Check-in was easy by friendly staff. Hotel lobby is impressive and very clean, and the location of the hotel is very central for sightseeing around Toronto. Our room on the seventh floor was spacious, with two comfortable queen beds, with a view overlooking a junction outside the hotel. The bathroom was also spacious with a powerful shower and plenty of hot water. The one thing we didn’t enjoy was the noise from the three elevators, which backed onto our room. The noise was really intrusive and disturbed our sleep. I usually request a room on a high floor, well away from any elevators, but on this occasion I didn’t think it was necessary, with it being a large, luxurious hotel. As we were only staying for two nights, we decided to tolerate the noise. Just something to bear in mind if you are thinking of staying here. We enjoyed our stay at the Intercontinental, but probably wouldn’t choose to stay here again, because of the elevator noise issue, as it really impacted our enjoyment of the hotel.

We had a room with a wonderful view to the lake and the CN tower.

Stayed here for the blue jays game. They gave us a great room with a view of the CN tower .

Loved the pool. Staff very friendly and responsive. Beautiful lobby Not a fan of carpet in hotels anymore

We checked in on Thursday night, the AC did Not work and it was 81* for the entire night we were boiling hot. I informed the front desk in the morning and they said they’d look into it. I had to go to work at a dance competition with my 9 year old daughter. I received a phone call saying the AC was unrepairable and we’d need to change rooms. We did not arrive back at the hotel until 11pm and we were told we’d be compensated for the inconvenience of no AC & then changing rooms late at night with my young daughter. The next morning, the front desk person knew nothing about the compensation agreement and brought out the manager who immediately had a disrespectful attitude. He stated there would be no compensation because I booked through Expedia, when I expressed my frustration with the inconsistent agreement about compensation he began yelling at me in front of my child. Do not stay at this hotel. Rooms are small and staff is rude. Never have I been treated so badly.

They tried to sell us a room upgrade as soon as we arrived which was vert frustrating. It seems Like a gimmick to get more money out of people and a little dishonest if you ask me. When someone pays 600$ for a night, get your hands out of their pockets.

The staff were some of the best I’ve ever experienced in a hotel. They allowed us to check in early (830am!), provided a crib for our baby, and booked us transportation to the airport with a car seat. The room was huge and clean. We would absolutely stay here again.

We were offered an upgrade for an additional cost upon check-in. We took it and it was great! Only downside was that they texted us 30 minutes into our stay to perform a routine follow-up on our initial thoughts, but when I responded and informed them that we were short one towel, I never received a response.

Clean room, friendly and excellent staff. Very helpful. Great location.

Rooms were amazing, check in was a challenge and frustrating, but in the end it was good, but not a great experience

The staff is amazing! Very friendly!!

The staff goes above and beyond to make You feel welcome.

The staff ...I have traveled a lot....the staff was excellent. Friendly but not just blank stare friendly but super nice with eye contact and was involved in conversation. A great experience!! Thank you.

Check-in was a complete mess. They claim parking is included, but they never provided me with the key. When I tried to contact them to fix the issue, they stopped responding altogether. Very disappointed — the worst customer service I’ve experienced.

We checked in on Thursday night, the AC did Not work and it was 81* for the entire night we were boiling hot. I informed the front desk in the morning and they said they’d look into it. I had to go to work at a dance competition with my 9 year old daughter. I received a phone call saying the AC was unrepairable and we’d need to change rooms. We did not arrive back at the hotel until 11pm and we were told we’d be compensated for the inconvenience of no AC & then changing rooms late at night with my young daughter. The next morning, the front desk person knew nothing about the compensation agreement and brought out the manager who immediately had a disrespectful attitude. He stated there would be no compensation because I booked through Expedia, when I expressed my frustration with the inconsistent agreement about compensation he began yelling at me in front of my child. Do not stay at this hotel. Rooms are small and staff is rude. Never have I been treated so badly.

Close to Union Station with easy access to trains, subways, busss and UP express for airport transfer. Would definitely stay here again!

Great location to downtown amenities

The location was very walkable and near transportation

The Intercontinental is such a beautiful property and staff are absolutely the best. When my daughter and granddaughter joined me during my stay, four-year-old Emmy was delighted to receive a stuffed toy from the front desk when they checked in. So thoughtful! Love that the hotel is connected to the Metro Convention Centre for work purposes. Beautifully decorated for Christmas too!

Great location and walking distance to everything downtown.

The hotel was the perfect spot for what we wanted to do in Toronto. It was located very near the ball park, the CN Tower, The aquarium, the Hockey Hall of Fame. Easy to find places to eat. The staff were very helpful and accommodating. We had a great experience overall

Thw location here is perfect for walking around the city. If you want to be by the CN Tower or the stadium you can not beat it. Staff was friendly a very helpful. Would stay again!

Downtown and close to the action

Went to see a game. Location was excellent, very close proximity to stadium. Staff were very helpful.

In the heart of downtown Toronto ideal location for tourist. Everything is within walking distance. The hotel has lots of amenities, friendly staff great value for the price paid highly recommended.

My sister and I had a wonderful time staying at the Intercontinental. The room was clean and cozy and the breakfast was amazing!

Hotel is lovely and clean, in a super-convenient location. The hotel restaurant is a hidden gem - fantastic food! Restaurant staff was friendly and helpful. The only downside was that there seemed to be several unexpected fees, including an "ammenity fee" that were a surprise.

Beautiful property, close to all the downtown attractions, very friendly and helpful staff. Highly recommend. The breakfast buffet was like nothing we’ve seen before!! Delicious

All in all a great hotel and room, disappointed with the breakfast, I asked for vegetarian (less the bacon) and it was simply 2 eggs, potatoes and a toast, no color, veggies or fruits.

The breakfast was amazing.

Early check in was accommodated to help us get to the Jays game on time. Great restaurant with quality wines. Recommended

The onsite restaurant had some wonderful entrees

Staff were all great. Rooms clean and spacious. Breakfast was awesome and a good value.

Spacious, well-appointed room. Was able to fully relax after a long day of work and commute from Montreal with a hot shower in the large luxe bathroom, slip into a cushy robe, and order room service. Bliss! Food was also deliciously prepared and extremely generous. Enjoyed everything, including check-in. Always recommend this property, and its sister in Montreal.

Conveniently located, expensive but nice clean place. Well decorated but drink more expensive than surrounding area places. Brunch was a must do and hotel gave a good rate when spending the night.