Is parking available at the hotel?

Nearby parking is available for JPY 2500 per day, located approximately 1969 feet away from the hotel. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 9:30 AM for a fee of approximately JPY 2500 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility features are not provided.

What is the hotel's location in relation to key attractions?

The hotel is located in Shibuya, just steps from Shibuya Crossing and a 4-minute drive from National Stadium. It is 2.1 miles from Meiji Jingu Shrine and 2.8 miles from Tokyo Tower.

What are the policies for children staying at the hotel?

Children are allowed to stay at the hotel. The minimum age for children to stay for free is not specified.

Shibuya Tokyu REI Hotel - Tokyo Stay

Average nightly price at Shibuya Tokyu REI Hotel by month, last 12 months (USD)
Month	Average price
January	US$167
February	US$175
March	US$189
April	US$224
May	US$184
June	US$147
July	US$152
August	US$134
September	US$168
October	US$199
November	US$200
December	US$179

What guests think

At Shibuya Tokyu REI Hotel, travelers praise the unbeatable central location by Shibuya Station and Scramble Crossing, consistently friendly staff, and generally clean, compact rooms, while recurring themes include very small bathrooms, occasional smoke or wear, and weak air-conditioning.

Breakfast is frequently described as good with variety, though a few found it pricey or average, and evening snacks and soft drinks are a welcome perk. Facilities such as coin laundry, floor water dispensers, and a small guest lounge add convenience, but lobby access via escalators can challenge those with heavy bags, and the bar/dinner offering is limited or closed. Despite the lively area, many found rooms quiet inside, though some experienced thin walls, dated decor, or housekeeping inconsistencies. Expect a compact, convenient base in the heart of Shibuya.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the coin laundry, floor water dispensers, vending/currency exchange, and a small guest lounge with free afternoon snacks/drinks. Access to the lobby is via escalators/stairs, and several noted no bar or dinner service.

Related guest reviews

10

Remy

5 Dec 2024

·

Stayed 1 night

They have a wonderful breakfast buffet and enjoyed the afternoon drinks and snacks that were included. The location is perfect, close to the scramble and Miyashita park, but not in the high traffic walking area.

10

Natalie

28 Oct 2025

·

Stayed 3 nights

Staff were friendly and helpful (helped us carry out luggage to the front entrance) only downside is that there is an escalator or stairs that you must take to the hotel lobby where the elevator is. I don't know if it's convenient for people with accessibility issues however there is a sign to call for staff support if you are in need. Rooms were clean and relatively spacious, but the bathroom was a bit small (standard for Japan I suppose) Good location, close to everything (shopping, restaurants, Shibuya Scramble).

8

Edwin

3 Jan 2026

·

Stayed 2 nights

Expensive but great location. Great breakfast, noisy though because mostly foreigners staying here. Staff can speak English. Drinking water machine on each floor was convenient. I guess they get used to dealing with mostly foreigners as this was a rare hotel here where the staff most of the time didn't greet me when walking in.

8

Joanne

23 Sept 2024

·

Stayed 3 nights

Great location close to Shibuya station with access to all the places you want to visit in Tokyo - Shinjuku, Ginza, Naka Meguro, and any easy 15-20min walk along Cat street to Omotesando and Harajuku. Like that they have laundry (washing machine and dryers) and vending machines on 5th Floor. Ice making machine also came in handy. Wish Smart TVs with YouTube were in every room but are only in higher grade ones.

10

XIAOYUAN

2 Nov 2025

·

Stayed 5 nights

The room was smaller than I expected and smaller than it appeared in the photos online, but it had everything we needed, and we made it work. For the price and location, this place is hard to beat. The Wi-Fi was fast. I appreciated the free umbrellas available in the lobby for guests to use. The front desk staff were also very accommodating and they arranged two rooms next to each other for us, while other hotels on our trip had placed us on different floors. A few minor downsides: the trash bins in the room were quite small and filled up quickly. The shower was very compact, and the shower head was positioned quite low, which made it a bit uncomfortable for people of average height. Dryers in the laundry room were not efficient as our clothes were still wet after.

10

Lisa

23 May 2025

·

Stayed 3 nights

Excellent central location. Great transportation links. Hotel was really clean. Staff accommodating and friendly. All you can eat breakfast for a reasonable price, plenty of selection both asian and western options. There was also a selection of free products for guests in the hotel lobby (razor, tooth brush etc) Smoking pods with zero smell - which as a none smoker i found great. Comfortable room and beds. Would recommended Bad point (sorry) - there was a laundry room with 2 dryers, 2 washing machines, and a 3rd with both. Dryers didnt dry very well. But staff did give us more hangers for our room.

10

abel

17 Nov 2024

·

Stayed 6 nights

Staff very nice lent us umbrellas one morning. Location is excellent, in the middle of everything. McDonald’s next door, Mega Don Quixote 5-10 minute walk. Shibuya station 5 minutes away. Room small normal for Japanese hotel, clean and modern. Free snack happy hour. Money exchange atm with decent exchange rate

10

Anna

17 Jan 2026

·

Stayed 3 nights

The room was typical size of a Japanese hotel. Most of the reception spoke English so check-in was easy. We did not use the laundry or have the breakfast. The room and bathroom was slightly rundown but still clean. I notice crevices where there was dust that could use a deeper clean. Bed and bedding were very comfortable and had an excellent night’s sleep. Centrally located so very convenient.

6

jon

21 Mar 2025

·

Stayed 3 nights

Rooms are very small granted it is a Japanese hotel bathtubs are very small. My biggest issue was you don’t have dinner at your restaurant you have breakfast and lunch but no dinner no bar nowhere to sit and have a drink

10

Hershpal

22 Oct 2024

·

Stayed 4 nights

Excellent location and amazing service. The hotel is so well located, just steps away from the main station and Shibuya Scramble. They offer free coffee/tea, packaged snacks and soft drinks from 3pm onwards. It’s such a great service for a weary traveller.

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Cleanliness

Many reviews report clean to very clean rooms, but recurring negatives include smoke odors in non‑smoking rooms, dusty or stained carpets, bathroom mold/mildew, and occasional housekeeping lapses or damp linens.

Related guest reviews

4

Latosha

31 Oct 2025

·

Stayed 3 nights

Not really the cleanest place as advertised. My room was clean okay but the floor and other rooms were bad. A step above a hostel

6

Kimberly

31 Oct 2024

·

Stayed 5 nights

Had some issues staying here, particularly in the cleanliness department. Hotel showers stalls in the room are yellowed with tar from smoking in the bathroom. The tar could be easily scrapped off with a tissue and firm pressure from your finger, makes me wonder if the tub is ever truly cleaned beyond a wipe down. The hotel is advertised as non-smoking, however our first room in the 11th floor smelled terrible of cigarette smoke. I am very allergic to cigarette smoke, and we had to ask the front desk to see the room smell for themselves and they could smell it too. We showed one of the staff the tar yellow film on the shower and showed him how we were able to easily scrape it off and he agreed that it was dirty in both rooms it was the same issue. They don’t clean. They only make the beds, and change the towels that’s it.

6

Kristen

7 Oct 2024

·

Stayed 2 nights

The hotel was conveniently located just outside an exit from Shibuya Station, making it easy to get around. The staff were pleasant, and both check-in and check-out were straightforward processes. They also kindly held onto our luggage until our taxi pickup after we checked out. However, a significant drawback of our stay was the strong odor coming from the carpet, couch, and chair in the room, which smelled of urine/body odor. This did impact our overall experience.

10

Emily

27 Nov 2025

·

Stayed 2 nights

The room was clean and filled with all the amenities. Would stay again.

6

Katsue

11 Sept 2025

·

Stayed 1 night

水回りのカビが気になった空気清浄機のカビやホコリがたまっていて使用する気にならなかった

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10

Cynthia

9 Sept 2025

·

Stayed 4 nights

This location is very close to the Shibuya station which makes it easy to travel to other tourist attractions. It is only couple blocks from Shibuya crossing which is great for shopping and dining. We found the bed sheet was dirty. We called the front desk and the staff changed it right away. Staff was friendly and helpful. I would recommend this location.

10

Chieko

26 Feb 2026

·

Stayed 3 nights

客室が清潔でした

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10

HOLLY

10 Oct 2025

·

Stayed 4 nights

Great location, friendly staff and very clean. Perfect hotel in a busy area

6

Esther

25 Aug 2024

·

Stayed 4 nights

Location was great. Right next to metro station and the shibuya crossing. But the rooms were tiny and not as clean as I was expecting; my non smoking room smelled of smoke. Overall it was not bad. Had a queen bed that fit myself and my 2 teenage daughters

6

Jocelyn

4 Dec 2024

·

Stayed 1 night

Not worth the money. Room was unclean with stains on the carpet and stains on the sheets. Parts of the carpet coming up and furniture falling apart. Cups in the bathroom appeared to be dirty as well. Bathroom reminds me of a cruise ship bathroom. Room is small but gets the job done. Room is also very hot and you can’t adjust the temperature below 68 degrees. It didnt feel like 68 degrees it’s felt like 80 degrees. Happy I only stayed one night. Staff were nice though

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Rooms

Rooms are compact with very small bathrooms and limited storage; many struggled with luggage space. Comfort is decent, but some rooms feel dated, AC often struggles to cool, and noise insulation varies.

Related guest reviews

6

Jack

15 Nov 2025

·

Stayed 2 nights

Location was great. Close to transit and many amenities- depending on what you are looking for. Room was a bit cramped for two adults, especially the bathroom. Given the location, it was expected. AC in the room could have been cooler. Room insulation from noise was okay.

10

Tonya

30 Aug 2025

·

Stayed 8 nights

The place is extremely small… the bathtub is extremly high. I repeat the rooms are extremely small i could barely open my suitcase. However, it is next to everythingggggggg. The trains, shibya crossing and shopping. The staff is friendly. Washer and dryer. You cant literallly walk to anything and everything

6

Centaine

16 Jun 2025

·

Stayed 4 nights

Good location as in close in Shibuya, lobby is nice but the rooms are super outdated and the bathroom is beyond tiny, like being a cruise ship or caravan. Our window also faced out to another building so we were looking at a wall. Next time I would spend a little extra money for a nicer place and be way more comfortable overall. I think staying in Shibuya is also the equivalent of staying in surfers paradise on the gold coast and not thinking it’s very nice… it’s just super touristy and busy - there are way better places to stay which for a short walk or train trip are a much nicer overall experience (speaking as an Aussie)

8

Mandy

17 Aug 2025

·

Stayed 3 nights

Excellent location. Room is small and dated.

8

Betsy

1 Dec 2025

·

Stayed 1 night

The room was very clean, but it did have an older feeling to it. The room was much smaller than expected - however, it is in the middle of Shibuya City. The location was great for sightseeing activities.

6

Howard

31 Jan 2026

·

Stayed 2 nights

Very small room and bathroom

8

Jolene

15 Oct 2025

·

Stayed 1 night

This was a great room for our last night in Japan as we came back to Tokyo before flying home. The location is so incredibly convenient. You are a block from Shibuya station and there are tons of great restaurants and bars only minutes away. The only downside of a that the rooms are very small. It was a very tight squeeze for two people so I wouldn’t recommend this hotel for a longer stay.

6

Lai

17 Nov 2024

·

Stayed 2 nights

Room was extremely tight for three of us. Only one person can move around in the room at a time. Bathroom is molded plastic with high tub which is unsafe to climb in and out of.

6

Michael

20 Nov 2023

·

Shibuya Tokyu REI is ideal for anyone who wants to stay in central Shibuya, as it’s only a 2 minute walk from both Shibuya Station and the Shibuya Scramble Crossing. However, the room is amongst the smallest I’ve experienced in Tokyo. The air conditioning doesn’t seem to work because despite setting the room’s thermostat to 20 degrees celsius / high setting, the room was always quite warm and stuffy for our entire stay. This was made worse by the fact that windows in the room cannot be opened. All that hotel staff could offer was a rotating fan for the room, which helped a bit, but then also created the issue of pushing dust into our faces as we slept, as the room was not dusted properly. The staff are lovely though, and always helpful. The hotel also has a laundry room which is handy and well priced, however the washers didn’t seem to do a great job at cleaning our clothes, with dirt still visible on all of our socks and garments. Overall, our stay at Shibuya Tokyu REI was ok; not great, but not terrible.

6

Jutta

22 Sept 2025

·

Stayed 2 nights

Das Zimmerwar für drei Personen äußerst klein. Es gab weder einen Schrank noch eine Möglichkeit zum Koffer abstellen. Wenn man die Koffer geöffnet hatte, konnte man nicht mehr laufen. Das Bad war für japanische Verhältnisse eine Enttäuschung.

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Service

Service is widely praised as friendly and helpful, with English support, quick responses to issues, and baggage holding/forwarding. A few disliked kiosk check‑in, sporadic greetings, or reported a poor front‑desk experience.

Related guest reviews

10

Doris

1 Feb 2026

·

Stayed 1 night

Excellent service from all the staff. Extremely helpful when shipping our luggage to the next destination. The rooms dont get particularly cool. I am menopausal and was very hot. That is my only issue. Everything else is perfect! Super easy to check in and out. We stayed twice so far. Will be back in the fall too.

8

Shari J.

20 Dec 2025

·

Stayed 2 nights

The staff was very kind and helpful.

10

Nerisa

25 Nov 2025

·

Stayed 7 nights

We had a great stay at Shibuya Tokyu Rei hotel. Location was perfect. Close to the train stations, Shibuya scramble crossing and Shibuya sky. Harajuku was just a 20min walk away. Staff were so friendly and always willing to help with directions and recommendations. We had a lovely stay and would stay here again.

10

Amoreena

29 Jun 2025

·

Stayed 5 nights

Great customer service— the staff was very helpful during the entire stay. The location was very convenient— very close to Shibuya station yet still quiet.

4

Xing Ying Magdalene

6 Feb 2025

·

Stayed 3 nights

Beside being near Shibuya station, NOTHING much about the hotel is nice, staff stand around talking to each other, not greeting the guests even when they walk passed them. I mean if the hotel doesn't welcome foreigner guests then the hotel should not take in any of them. Why make the paying guests uncomfortable? If the hotel need the money from the foreigner then it is better to do the hospitality job as trained in any hospitality school, unless the staff has NEVER under go such training. I will not recommend this hotel & the room is also very dusty even it is clean daily.

10

Cynthia

9 Sept 2025

·

Stayed 4 nights

This location is very close to the Shibuya station which makes it easy to travel to other tourist attractions. It is only couple blocks from Shibuya crossing which is great for shopping and dining. We found the bed sheet was dirty. We called the front desk and the staff changed it right away. Staff was friendly and helpful. I would recommend this location.

10

Jeremy

28 Oct 2025

·

Stayed 3 nights

Excellent service and location. My Japanese is.. non existent but they understood my english and were great to cater to all my needs for my stay. Room is small for american standards but its Tokyo so its expected. Bed is comfortable and the projector TV was great after navigating through to the Youtube app. Great location right across from Shibuya Crossing and couldnt ask for a better place. Will be there again definitely

10

Jason

9 Jan 2025

·

Stayed 2 nights

Great hotel with friendly staff and fair prices. Highly convenient to everything in Shibuya, including the scramble crossing, Harajuku, transit, etc. As a tall person (6’3”), the room I received took some getting used to. The bed was comfortable enough. The bathroom was tiny though. The building was pretty quiet during my stay. My room faces the street and it wasn’t very loud. The hall and neighboring room were quiet as well. All in all, this hotel is very good and I would stay here again.

2

dean

17 Jun 2023

·

Stayed 1 night

I have stayed in many hotels on many trips to Japan. This was by far the worst staff service. It took us an hour to check in because they did not have our reservation. Then the clerk requested an expedia search from the back office and they brought a print out with our reservation but the clerks continued to claim they did not have our reservation. Expedia should make sure the hotel honors our reservation with the rooms reserved. We did not get the rooms we reserved. When we checked out, we asked the clerk to make a dinner reservation for us and she refused saying we had already checked out. We had checked out 1 minute earlier and also had paid for another room for a family member who was staying one more night but she was not willing to make the phone call. We will never stay at another Tokyu hotel.

10

Briana

21 Oct 2025

·

Stayed 2 nights

Staff was super helpful - received our luggage that was lost by the airline and kept it safe until we arrived at this hotel 2 days later. They allowed us to check in early and helped us ship our luggage forward once our cruise got delayed and we had to move hotels. Very friendly! Easy location to find and to travel to/from.

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Location

Exceptionally central—steps from Shibuya Station and the Scramble—making sightseeing, dining, and shopping very easy. Several guests noted rooms were quiet inside despite the busy area, though crowds are inevitable.

Related guest reviews

10

Christopher

8 Oct 2025

·

Stayed 2 nights

Great hotel and the location couldn’t get any better

10

p

4 Jun 2025

·

Stayed 11 nights

Great location as just a short walk from Shibuya station, scramble crossing, shops and restaurants. Had a pleasant stay for 11 nights.

10

Nicole

26 Oct 2025

·

Stayed 4 nights

Clean rooms, amazing breakfast options, and it's so close to the Shibuya station which makes this a great hub to get around Tokyo. The rooms were on the smaller side, but that's expected for a big city hotel. Highly recommend!

10

misa

6 Jan 2026

·

Stayed 1 night

場所が良すぎる！

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10

Carolina

5 Jan 2026

·

Stayed 3 nights

Ótima localização para quem quer estar no meio de Shibuya. Muito perto do Shibuya Cross. Uma bom lugar para ficar ao chegar em Tokio.

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10

Paulin

3 Nov 2025

·

Stayed 2 nights

The location of the hotel was very continent. We were in the middle of shibuya. Wasn’t noisy at all. Very close to train stations and lots of shopping.

10

Michael

10 Nov 2025

·

Stayed 8 nights

Clean Great staff Location amazing

10

Tauree

30 Jan 2026

·

Stayed 3 nights

Great location and amenities.

10

HOLLY

10 Oct 2025

·

Stayed 4 nights

Great location, friendly staff and very clean. Perfect hotel in a busy area

10

Rachel

21 May 2025

·

Stayed 4 nights

Great location to explore Shibuya. Shibuya stations at your doorstep. Rooms are small but clean and have everything you need. Would stay again.

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Dining

Breakfast is often praised for quality and variety, and complimentary afternoon snacks/drinks are appreciated. Some guests found breakfast overpriced or average, and several noted little to no dinner or bar service.

Related guest reviews

10

Remy

5 Dec 2024

·

Stayed 1 night

They have a wonderful breakfast buffet and enjoyed the afternoon drinks and snacks that were included. The location is perfect, close to the scramble and Miyashita park, but not in the high traffic walking area.

10

Nicole

26 Oct 2025

·

Stayed 4 nights

Clean rooms, amazing breakfast options, and it's so close to the Shibuya station which makes this a great hub to get around Tokyo. The rooms were on the smaller side, but that's expected for a big city hotel. Highly recommend!

8

Desire

31 Jan 2026

·

Stayed 4 nights

Value for money. Avoid the breakfast; expensive and poor. Clean rooms.

10

Melinda

11 Aug 2025

·

Stayed 5 nights

This was a great centrally located hotel with a great breakfast buffet!

10

Esra

11 Feb 2026

·

Stayed 4 nights

Location was close the everywhere and breakfast was excellent and staff were very friendly

10

Linh

10 Sept 2025

·

Stayed 3 nights

I love the buffet breakfast, enough variety that i did not eat the same everyday. Room is snug (not unusual for Japan and Europe) but intelligent designed so that you have all you need and extremely clean; I could not find dust! Staff are so genuine and attentive. Literally steps from Shibuya Station, cannot ask for more. Thank you fir a wonderful stay.

6

jon

21 Mar 2025

·

Stayed 3 nights

Rooms are very small granted it is a Japanese hotel bathtubs are very small. My biggest issue was you don’t have dinner at your restaurant you have breakfast and lunch but no dinner no bar nowhere to sit and have a drink

10

Mariya

8 Nov 2025

·

Stayed 4 nights

If you want to stay in Shibuya for a reasonable price look no further. This location is perfect, right next to Shibuya crossing. Literally 30 second walk. Has everything you need nearby. The hotel is clean and modern, with all amenities and a nice breakfast. Rooms are not spacious but not extremely small either. Perfect for 1-2 people.

10

Hershpal

22 Oct 2024

·

Stayed 4 nights

Excellent location and amazing service. The hotel is so well located, just steps away from the main station and Shibuya Scramble. They offer free coffee/tea, packaged snacks and soft drinks from 3pm onwards. It’s such a great service for a weary traveller.

8

Bhavani

21 Aug 2025

·

Stayed 3 nights

The property is extremely convenient but breakfast options are limited. Hotel offers a buffet breakfast but unless you can eat a lot its not a good option.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $201	5 $196	6 $196	7 $217	8 $228	9 $225	10 $229
11 $238	12 $204	13 $181	14 $264	15 $264	16 $264	17 $264
18 $264	19 $225	20 $189	21 $225	22 $250	23 $238	24 $492
25 $210	26 $169	27 $224	28 $239	29 $241	30 $236	31 $267

Su	Mo	Tu	We	Th	Fr	Sa
1 $205	2 $205	3 $194	4 $195	5 $206	6 $257	7 $257
8 $205	9 $191	10 $189	11 $205	12 $238	13 $232	14 $278
15 $233	16 $263	17 $263	18 $233	19 $225	20 $215	21 $266
22 $291	23 $195	24 $197	25 $242	26 $208	27 $174	28 $299
29 $158	30 $158

Shibuya Tokyu REI Hotel

Prices for Shibuya Tokyu REI Hotel

Monthly average prices

About this property

Location

Room options

Twin Room, 2 Twin Beds

Double Room (4-12F)

Superior Double Room

Standard Twin Room (Wide Bed)

Guest reviews of Shibuya Tokyu REI Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Shibuya Tokyu REI Hotel

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Prices for upcoming dates