InterContinental Tokyo Bay by IHG

Nice and clean hotel. The staff are nice and very accommodating, speaks English. I wish they have a pool, though. Not a lot of dining choices around the area that are walkable, you need to take a taxi. Great view of Tokyo bay.

Thin wall..? I could hear next door Asian couple like 2am as if I was in super8 or something. They don’t bring ubereats to your room. Must go outside to grab by yourself. Fitness center they just put a few machine in regular room space by renovating. The view is nice and the bathroom is okay.

とても綺麗でしたし、クラブラウンジは接客含め素晴らしかったです

Slow to be seated at the bar as a staying guest. Does not compare to the Tanamon Hills Hotel for experience

Good hotel, very small workout room

Felt like an oasis in a busy city. Beautiful view, clean room, friendly staff. Club lounge highly recommended - so nice to have breakfast and evening drink/hors d'oeuvres available.

We felt this hotel was too far away from any shops or restaurants, it was like being in Canary Wharf in London! There was a subway near bye, but that did not seem to connect easily to any other main line, so you need to walk 10 -15 minutes to a bigger subway line. The worst is that food stops in the bar at 8:30pm (!) and drinks at 9:30pm. Seriously! All the other restaurants in the hotel also shut around 9pm. Not very handy when you come in from a later flight. I know this is a big brand hotel chain, but the rooms were tired, the main shower poor (had to also use the hand shower to get any power), and there was no 'Japanese' feel to the hotel at all. Could have been anywhere in the world. Check in and checkout was slow, and very manual. Kind of like going back 10 years. The staff, though, were good, especially the concierge.

InterContinental Tokyo Bay is great value for the money, especially the concierge lounge, at approximately 40 percent of the charge for similar service at one of Tokyo’s 5-star hotels. The hotel’s location is very convenient transportation-wise in terms of the city’s incredible metro system. Lobby level Italian restaurant (Zillion) and the Hudson Lounge were both very polished. Highly recommended.

This is NOT A FIVE STAR HOTEL. But a 3.5 star hotel and here is why. The location is not good and the walk everyday to the subway station is very unsatisfactory. This hotel is smack dab in the business district and nothing around for several blocks. After the long walk to the subway each day, you will find one of the most confusing station exits. We stayed here for 6 nights and still had a hard time finding the right exit. The view does not look like the photos and underwhelming, but we did have a good view of the sky tree on one side and the rainbow bridge on the other. The gym is basically a basic sized hotel room with 2 treadmills and not one weight machine, but a cheap home gym free weight set and a couple mats. This was a joke, so I got a membership at golds gym about 1/2 miles away, not my idea of a five star experience. The beds were not good and pillows had no form, after laying down for 30 minutes, your head will be flat on the mattress. The bathroom was nothing to write home about and I’ve had way better bathrooms in actual five star hotels. If you are looking for a Five Star hotel in Tokyo for about the same price stay at the Hotel Chinzasno across town. It is actually a five star hotel with a hotspring.This was false advertisement and I regret staying here for 6 nights. The desert bar and restaurant is style over substance. On a positive note, the breakfast is included and very good, the lighting in the room is amazing and the staff was friendly and professional.

This hotel has the infrastructure and physical conditions to operate as a five-star property. Reception, concierge, rooms, cleanliness, and housekeeping are efficient and of high quality. From a physical standpoint, the hotel meets the expectations of its category. However, the overall stay is affected by inconsistencies in service quality across departments. While reception and concierge perform very well, the breakfast service does not match this level. This does not apply to all staff members, but particularly to some supervisory figures. Some of them appeared less cordial, less welcoming, and less attentive than expected. Breakfast ambiance also lacks refinement and attention to detail. For five to six consecutive mornings, the same two songs played repeatedly at high volume. This continued even after the issue was raised with breakfast management. Another major concern is the gym, which is inadequate and resembles an improvised guest room. Despite its potential, management and leadership gaps prevent a consistent five-star experience.

掃除してないことは無いと思うが、机の上に置いてある、テレビチューナーやコーヒーメーカーなど色が黒いもので、埃が目立つ。 特にコーヒーメーカーは口に入れるものを作るものなのに、掃除が甘い。ベッドメイキングは埃がでるので済ませてから埃を払っていないのでは？あとは特に問題ないが一流ホテルを名乗るならきちんとすべき。

Staff was great, room was clean overall. A little worn down, some mold in the shower and the a table that’s seen better days.. but clean overall. Sheets and towels were spotless.

The property is fine. Probably a good place for business travelers. The hotel is beginning to show its age. It took some convincing to get my daughter to use the shower as the grout was pretty awful inside. It was black in a lot of areas. The bathrooms could use an update and maybe get rid of some of the 80s-90s patterns. The hotel was very friendly and courteous. The hotel just needs a refresh. We didn’t receive our free cocktails when we checked in. Not sure why.

Room was very clean and great view of the river.

Very neat and excellent customer service. Room was neat and well kept. Food was great

Overall was an incredible stay! When we checked in our first room smelled terribly of cigarette smoke although it was a non smoking room. They quickly transferred us to a new room that was MUCH better. Service was amazing and the staff is what you’d expect from a five star. My only recommendation would have been to offer better coffee in the morning and to perhaps have offered something in place of our first night spent in the smoky room. Rooms are big for Tokyo and the views are incredible! Despite being a bit dated they are clean and appointed, just be sure to ask that your room was NEVER a smoking room. Breakfast buffet is great, only thing again is to have better coffee.

오래된 호텔이지만 깨끗하고 조용합니다. 서비스도 좋습니다.

Our Airbnb didn’t work out, so at the last minute we booked this place for two nights! It was clean and quiet. The tub was awesome and the beds were comfortable. Worth every penny!

Front desk staff friendly and efficient. Luggage people , efficient. Views from room and room itself was comfortable and very clean.

Everything was outstanding and I would stay there again. The staff, housekeeping and all amenities were to my liking. The hotel was beautiful and very clean. The room service and the Dinner Restaurants was exquisite.

Thin wall..? I could hear next door Asian couple like 2am as if I was in super8 or something. They don’t bring ubereats to your room. Must go outside to grab by yourself. Fitness center they just put a few machine in regular room space by renovating. The view is nice and the bathroom is okay.

Rooms we booked were perfect (our teenagers stayed in an adjoining room to ours). Even with 2 doors closed between them, both rooms completely quiet (couldn't hear one another). Staff and everyone at the InterContinental incredibly gracious and helpful. View of the river - lovely. Short walking distance to both the Diamon and Hamamatsucho subway stops, loved that it was in a quieter part of the city. We miss it already! Food at breakfast buffet - ample, with both western and traditional fare. Rooms had nespresso coffee machines (BONUS), kettle to make hot tea. THANK YOU to all who made our stay wonderful!

Great room and great view of the bay

Nice room with amazing view of Tokyo Bay. Courteous staff, very helpful. Well located, few steps from station.

The property is fine. Probably a good place for business travelers. The hotel is beginning to show its age. It took some convincing to get my daughter to use the shower as the grout was pretty awful inside. It was black in a lot of areas. The bathrooms could use an update and maybe get rid of some of the 80s-90s patterns. The hotel was very friendly and courteous. The hotel just needs a refresh. We didn’t receive our free cocktails when we checked in. Not sure why.

Very many friendly staff. Nice rooms. Only critique, is that after 21:00, no casual place to hang out. Great view over Tokyo Bay.

This is one of my favourite hotels in Tokyo and this stay is no different. Fantastic seaside view, fantastic customer service and room amenities is top notch as always. Will be back again in my next visit.

This is NOT A FIVE STAR HOTEL. But a 3.5 star hotel and here is why. The location is not good and the walk everyday to the subway station is very unsatisfactory. This hotel is smack dab in the business district and nothing around for several blocks. After the long walk to the subway each day, you will find one of the most confusing station exits. We stayed here for 6 nights and still had a hard time finding the right exit. The view does not look like the photos and underwhelming, but we did have a good view of the sky tree on one side and the rainbow bridge on the other. The gym is basically a basic sized hotel room with 2 treadmills and not one weight machine, but a cheap home gym free weight set and a couple mats. This was a joke, so I got a membership at golds gym about 1/2 miles away, not my idea of a five star experience. The beds were not good and pillows had no form, after laying down for 30 minutes, your head will be flat on the mattress. The bathroom was nothing to write home about and I’ve had way better bathrooms in actual five star hotels. If you are looking for a Five Star hotel in Tokyo for about the same price stay at the Hotel Chinzasno across town. It is actually a five star hotel with a hotspring.This was false advertisement and I regret staying here for 6 nights. The desert bar and restaurant is style over substance. On a positive note, the breakfast is included and very good, the lighting in the room is amazing and the staff was friendly and professional.

The rooms are very well laid out and spacious. I am very particular about where everything should be, where the plug is, where the ironing board goes, that sort of OCD. And it as though whoever planned out the room is as OCD as me. Love it.

We loved our stay at this hotel. There were a few cons, but first the pros. THIS BED WAS ABSOLUTELY AMAZING. It was by far the comfiest hotel bed we have stayed on and we do quite a bit of travelling. Our room view was also REALLY nice. For pokemon players there were 3 pokestops on our room, but if we had not had the bay view, there probably would have been none ;) The service is definitely what you expect from a higher star hotel, but is nice none the less. The hotel is connected on the 3rd floor to some walking platforms so you are able to get from the train station to the hotel w/o going down to the main street level. As for the cons, we had the afternoon tea room service and it was soooooo bad. Was very disappointing :( Also a lot of the people staying in this hotel were big jerks. I know thats not the hotels fault, but still something to note. Watched a guy drop and break a glass at breakfast and literally just walk around it and not alert a single staff member about it. Was quite sad. The buffet breakfast was included in our stay we booked, but not sure we would have paid the price for it if it hadn't been. Maybe the one day, but it was the same thing all the days we ate there, lots of options sure, but was quite pricey if it wasn't included.

Wonderful hotel! Staff is great and supportive. There were 2 waitresses in the restaurant that were not very attentive and we had to stand up and call them a couple of times as they would disappear. On the other hand there was a waiter that was super attentive and proactive. Very polite and helpful.

It was my family holiday to Japan for the first time especially with my kids looking forwards to it, I had booked 2 rooms with 1 adult and 1 child each at the executive level so that I want them to enjoy the privacy and exclusiveness. However when I check in the hotel, the staff told me the booking with Hotel.com and their system is different. Instead of 2 adults and 2 childs, they can only consider us as 3 adults. This means I need to pay one of my child to access to the lounge facility. In the end, I had rejected it and option out for the lounge access. I’m very disappointed. We had stayed in this hotel for 7 nights. Upon checking out our room, I had found out that the hotel accidentally charge me a dinning bill at the Hudson lounge for more than USD100. I am glad that I had checked the bill carefully and immediately rejected this bill as I had never dine in at the Hudson lounge. After the front desk staff checked again with the lounge staff, eventually they found is their mistake. I’m very surprised that IHG is an international hotel chain but yet they had made such careless mistake on the bill. This is the first time I had experienced such incidents during the hotel stays. Overalls, I should say that although the hotel was good but the experience with this hotel was not great and it did spoilt our holiday mood

I made an error and booked one too many nights. Although I was staying for a full week the hotel would not refund or credit me, which was disappointing. I gave to say that the staff at the hotel were excellent, especially the Chefs Live Team.

Slow to be seated at the bar as a staying guest. Does not compare to the Tanamon Hills Hotel for experience

Rooms we booked were perfect (our teenagers stayed in an adjoining room to ours). Even with 2 doors closed between them, both rooms completely quiet (couldn't hear one another). Staff and everyone at the InterContinental incredibly gracious and helpful. View of the river - lovely. Short walking distance to both the Diamon and Hamamatsucho subway stops, loved that it was in a quieter part of the city. We miss it already! Food at breakfast buffet - ample, with both western and traditional fare. Rooms had nespresso coffee machines (BONUS), kettle to make hot tea. THANK YOU to all who made our stay wonderful!

We felt this hotel was too far away from any shops or restaurants, it was like being in Canary Wharf in London! There was a subway near bye, but that did not seem to connect easily to any other main line, so you need to walk 10 -15 minutes to a bigger subway line. The worst is that food stops in the bar at 8:30pm (!) and drinks at 9:30pm. Seriously! All the other restaurants in the hotel also shut around 9pm. Not very handy when you come in from a later flight. I know this is a big brand hotel chain, but the rooms were tired, the main shower poor (had to also use the hand shower to get any power), and there was no 'Japanese' feel to the hotel at all. Could have been anywhere in the world. Check in and checkout was slow, and very manual. Kind of like going back 10 years. The staff, though, were good, especially the concierge.

I usually stay in a higher class hotel, but for the money this hotel has great value. Area wasn’t walkable to very many attractions would be only downfall. Also one of the concierges (American guy) was so condescending. My friend and I had never been to Japan and we’re just looking for a great experience and asking for what food we should try he kept saying well what are you looking for but using Japanese language to describe the different types of restaurants, for instance using the Japanese word for hot pot instead of just saying hot pot. So instead of feeling like we were getting helped we felt like we were being patronized. Other than that amazing customer stay of service great value. I would stay here again, especially if it was for a work trip. Rooms and view are nice!

Everything was outstanding and I would stay there again. The staff, housekeeping and all amenities were to my liking. The hotel was beautiful and very clean. The room service and the Dinner Restaurants was exquisite.

This hotel has the infrastructure and physical conditions to operate as a five-star property. Reception, concierge, rooms, cleanliness, and housekeeping are efficient and of high quality. From a physical standpoint, the hotel meets the expectations of its category. However, the overall stay is affected by inconsistencies in service quality across departments. While reception and concierge perform very well, the breakfast service does not match this level. This does not apply to all staff members, but particularly to some supervisory figures. Some of them appeared less cordial, less welcoming, and less attentive than expected. Breakfast ambiance also lacks refinement and attention to detail. For five to six consecutive mornings, the same two songs played repeatedly at high volume. This continued even after the issue was raised with breakfast management. Another major concern is the gym, which is inadequate and resembles an improvised guest room. Despite its potential, management and leadership gaps prevent a consistent five-star experience.

Great service

Rooms we booked were perfect (our teenagers stayed in an adjoining room to ours). Even with 2 doors closed between them, both rooms completely quiet (couldn't hear one another). Staff and everyone at the InterContinental incredibly gracious and helpful. View of the river - lovely. Short walking distance to both the Diamon and Hamamatsucho subway stops, loved that it was in a quieter part of the city. We miss it already! Food at breakfast buffet - ample, with both western and traditional fare. Rooms had nespresso coffee machines (BONUS), kettle to make hot tea. THANK YOU to all who made our stay wonderful!

It was too far from center and all attractions

Nice hotel on Tokyo Bay. Excellent views and close proximity to a transportation center.

Nice room with amazing view of Tokyo Bay. Courteous staff, very helpful. Well located, few steps from station.

Great hotel! We loved the convenient location close to a metro station and thought all of the staff were so nice and helpful!

El Hotel está en una zona muy bonita, caminando a 10 minutos de Ginza. Los cuartos espectaculares, el desayuno bien, lo único es que el transporte publico no es tan accesible a la zona, si usas Uber cero problema.

This is NOT A FIVE STAR HOTEL. But a 3.5 star hotel and here is why. The location is not good and the walk everyday to the subway station is very unsatisfactory. This hotel is smack dab in the business district and nothing around for several blocks. After the long walk to the subway each day, you will find one of the most confusing station exits. We stayed here for 6 nights and still had a hard time finding the right exit. The view does not look like the photos and underwhelming, but we did have a good view of the sky tree on one side and the rainbow bridge on the other. The gym is basically a basic sized hotel room with 2 treadmills and not one weight machine, but a cheap home gym free weight set and a couple mats. This was a joke, so I got a membership at golds gym about 1/2 miles away, not my idea of a five star experience. The beds were not good and pillows had no form, after laying down for 30 minutes, your head will be flat on the mattress. The bathroom was nothing to write home about and I’ve had way better bathrooms in actual five star hotels. If you are looking for a Five Star hotel in Tokyo for about the same price stay at the Hotel Chinzasno across town. It is actually a five star hotel with a hotspring.This was false advertisement and I regret staying here for 6 nights. The desert bar and restaurant is style over substance. On a positive note, the breakfast is included and very good, the lighting in the room is amazing and the staff was friendly and professional.

IMO best place to stay in Tokyo. It is not in busy places like Shinjiku or Shibuya and that is what makes it prefect place to stay after busy day. It is close to Tokyo Bay with amazing view. It is next subway station and 10 min away from JR Line. All in all, I will always would stay here when I come to Tokyo for sure!

Great property but not close to anything.

Very clean and quiet area of Tokyo. Beautiful views of Tokyo Bay, close to Tokyo Tower and Dining.

The entire experience was exceptional. From the concierge to the reception was a genuine 5 star. The view of Tokyo Bay was exquisite and the service overall, including the bar and dining areas was outstanding. I would highly recommend this hotel. 10/10!

We had a wonderful stay at the InterContinental Tokyo Bay! This hotel is luxurious and in a great location. We enjoyed the hotel buffet at Chef's Live Kitchen - ate there twice, once for sit-down in the dining room, once for the bento box takeout option. All the food was exquisite. The concierge was also very helpful when we learned our day trip to Mt. Fuji got canceled at the last minute. He recommended the Gray Line tour of Mt. Fuji and helped us make a reservation over the phone for a tour the next day.

Beautiful property and location. Yogendra who was a server at the wonderful breakfast buffet was exceptional!!

InterContinental Tokyo Bay is great value for the money, especially the concierge lounge, at approximately 40 percent of the charge for similar service at one of Tokyo’s 5-star hotels. The hotel’s location is very convenient transportation-wise in terms of the city’s incredible metro system. Lobby level Italian restaurant (Zillion) and the Hudson Lounge were both very polished. Highly recommended.

Everything is superb, including the room, view and service. The exception is the breakfast, where we had to wait in a queue to enter. The food is good, but they can’t cope with the volume of people.

Very neat and excellent customer service. Room was neat and well kept. Food was great

Overall was an incredible stay! When we checked in our first room smelled terribly of cigarette smoke although it was a non smoking room. They quickly transferred us to a new room that was MUCH better. Service was amazing and the staff is what you’d expect from a five star. My only recommendation would have been to offer better coffee in the morning and to perhaps have offered something in place of our first night spent in the smoky room. Rooms are big for Tokyo and the views are incredible! Despite being a bit dated they are clean and appointed, just be sure to ask that your room was NEVER a smoking room. Breakfast buffet is great, only thing again is to have better coffee.

It is a lovely hotel with a fantastic view of the river, amazing breakfast buffet, and super convenient to catch the train anywhere you'd like to go!

We loved our stay at this hotel. There were a few cons, but first the pros. THIS BED WAS ABSOLUTELY AMAZING. It was by far the comfiest hotel bed we have stayed on and we do quite a bit of travelling. Our room view was also REALLY nice. For pokemon players there were 3 pokestops on our room, but if we had not had the bay view, there probably would have been none ;) The service is definitely what you expect from a higher star hotel, but is nice none the less. The hotel is connected on the 3rd floor to some walking platforms so you are able to get from the train station to the hotel w/o going down to the main street level. As for the cons, we had the afternoon tea room service and it was soooooo bad. Was very disappointing :( Also a lot of the people staying in this hotel were big jerks. I know thats not the hotels fault, but still something to note. Watched a guy drop and break a glass at breakfast and literally just walk around it and not alert a single staff member about it. Was quite sad. The buffet breakfast was included in our stay we booked, but not sure we would have paid the price for it if it hadn't been. Maybe the one day, but it was the same thing all the days we ate there, lots of options sure, but was quite pricey if it wasn't included.

The property is excellent and located near the bay. Nice walking spaces and close to 2 train stations. The restaurants were great and overall attention to detail was admirable.