Hotel Imperial Las Perlas
45 US$
/ noche
Promedio para septiembre
Precios para Hotel Imperial Las Perlas
Selecciona fechas para ver precios y disponibilidad
45 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hotel Imperial Las Perlas, los precios por noche son de 41 US$ de media en el mes más barato (junio) y de 59 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 51 US$ |
| febrero | 49 US$ |
| marzo | 49 US$ |
| abril | 51 US$ |
| mayo | 44 US$ |
| junio | 41 US$ |
| julio | 43 US$ |
| agosto | 52 US$ |
| septiembre | 45 US$ |
| octubre | 46 US$ |
| noviembre | 46 US$ |
| diciembre | 59 US$ |
E
F
M
A
M
J
J
A
sept · 45 US$
S
O
N
D
Más caro: diciembre (aprox. 59 US$)
Más barato: junio (aprox. 41 US$)
Acerca de esta propiedad
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza donde sentarte a contemplar el paisaje.
Servicios
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza donde sentarte a contemplar el paisaje.
Servicios empresariales
Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Tienes un restaurante y una cafetería a tu disposición para comer algo, pero si lo prefieres, puedes llamar al servicio de habitaciones con horario limitado de este hotel. Disfruta de un detalle de bienvenida gratuito organizado por la recepción todos los días, donde podrás conocer a otros huéspedes mientras tomas un bocado. Relájate con un buen refresco en uno de los 2 bares con salón. Se ofrece un desayuno bufé todos los días de 07:00 a 10:30 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 115 habitaciones con aire acondicionado y televisión LED. Para los momentos de ocio, tienes una por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen un servicio de limpieza disponible todos los días, además de la posibilidad de solicitar tabla de planchar con plancha.
Ubicación
Hotel Imperial las Perlas se encuentra en en Zona Hotelera (Cancún), a apenas diez minutos en coche de Playa Tortugas y Centro comercial Cancún Mall. Además, este hotel se encuentra a 11,5 km de Centro de Convenciones de Cancún y a 11,9 km de Plaza la Isla.
Qué hay cerca
Playa Las Perlas(0.2 millas)
Laguna Nichupté(0.3 millas)
Playa Tortugas(0.7 millas)
Centro comercial Puerto Cancún Marina Town Center(0.8 millas)
Teatro de Cancún(1.1 millas)
Torre Escénica del Embarcadero de Cancún(1.1 millas)
Playa Langosta(1.6 millas)
Campo de golf Puerto Cancún(1.7 millas)
Plaza del Ceviche(1.9 millas)
Ayuntamiento de Benito Juárez(2 millas)
Parque Las Palapas(2.1 millas)
Centro comercial Plaza Las Américas(2.2 millas)
Mercado 23(2.3 millas)
Teatro Xbalamqué(2.3 millas)
Mercado Plaza 28(2.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(12.2 millas)
Aeropuerto Internacional de Tulum (TQO)(107.5 millas)
Ubicación
Boulevard Kukulkan KM 2.5, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Playa Las Perlas (0.2 millas)
Laguna Nichupté (0.3 millas)
Playa Tortugas (0.7 millas)
Centro comercial Puerto Cancún Marina Town Center (0.8 millas)
Teatro de Cancún (1.1 millas)
Torre Escénica del Embarcadero de Cancún (1.1 millas)
Opciones de habitación
5
Habitación estándar doble
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
215 ft²
Aire acondicionadoBaño privadoCuna(s) (gratis)
1
Habitación estándar
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
Aire acondicionadoBaño privadoTelevisión
Reseñas de los huéspedes sobre Hotel Imperial Las Perlas
6.9
Agradable
Basado en 1001 comentarios verificados
¿Quién se queda aquí?
Trabajo
4%
Pareja
33%
Familia
38%
Grupo
17%
Solo/a
5%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hotel Imperial las Perlas, los viajeros describen una estancia económica y sin lujos en una propiedad antigua, con una limpieza irregular y una pequeña playa frente al puerto deportivo que no es adecuada para nadar. Esto se ve compensado por un personal generalmente amable y buenas conexiones de transporte.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hotel Imperial las Perlas, los viajeros describen una estancia económica y sin lujos en una propiedad antigua, con una limpieza irregular y una pequeña playa frente al puerto deportivo que no es adecuada para nadar. Esto se ve compensado por un personal generalmente amable y buenas conexiones de transporte.
Las habitaciones son amplias pero anticuadas, y hay informes frecuentes de ruido, agua caliente o Wi-Fi débil o intermitente, olores a humedad y problemas de mantenimiento ocasionales. Las instalaciones están desgastadas, no hay ascensor y el aparcamiento es limitado; la pequeña piscina suele estar limpia, pero la zona frente al mar también sirve como un concurrido muelle turístico. Las opciones del buffet son básicas y repetitivas, con un horario limitado, aunque algunos huéspedes las encontraron aceptables para el precio. Espere una base sencilla y orientada al valor si planea pasar la mayor parte del tiempo explorando.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones son antiguas: no hay ascensor, el aparcamiento es limitado y la pequeña piscina suele estar limpia pero es básica. La zona frente al mar funciona como un concurrido muelle turístico con poca o ninguna playa apta para nadar.
Reseñas de huéspedes relacionadas
4
MARIA
13 mar 2025
·
The beach is not clean for swimming and there is a lot of people around due to tours.
The beach is not clean for swimming and there is a lot of people around due to tours.
2
Jose
20 dic 2024
·
Se alojó 6 noches
On 3rd floor with no elevator, no fridge, lost power multiple times. Cable and internet not reliable. Older buildings with no real beach access to enjoy. Staff not to bright. Small pool with not nothing to do onsite
On 3rd floor with no elevator, no fridge, lost power multiple times. Cable and internet not reliable. Older buildings with no real beach access to enjoy. Staff not to bright. Small pool with not nothing to do onsite
6
nadia
26 nov 2024
·
Se alojó 1 noche
It was ok, staff very nice.. no elevator if you have heavy luggage. Pool looked clean, drinks not good, food was ok. There is a public beach a 2 mnts walk but the water not so clear and has a lot of seaweed... the hotel has a small beach right in front of the marina where boat tours take olace so is not really private. A lot of ppl passing by.
It was ok, staff very nice.. no elevator if you have heavy luggage. Pool looked clean, drinks not good, food was ok. There is a public beach a 2 mnts walk but the water not so clear and has a lot of seaweed... the hotel has a small beach right in front of the marina where boat tours take olace so is not really private. A lot of ppl passing by.
6
PREYA
4 dic 2024
·
Se alojó 3 noches
The staff was always courteous, pleasant, and helpful. The location is prime and close to shopping, dining, and other activities. Whilst the food is amicable there is always a variety. However, I felt it lacked the authenticity of the Mexcian cuisine. Nevertheless, it was a pleasant experience and we wholeheartedly enjoyed the company of our evening dinner crew. My advice for future travelers, please communicate ahead of time, especially if you have elderly or disabled individuals in your crew. This hotel does NOT have an elevator or escalator. So communicating ahead of time gives the property time to prepare the proper ground floor. Thanks!
The staff was always courteous, pleasant, and helpful. The location is prime and close to shopping, dining, and other activities. Whilst the food is amicable there is always a variety. However, I felt it lacked the authenticity of the Mexcian cuisine. Nevertheless, it was a pleasant experience and we wholeheartedly enjoyed the company of our evening dinner crew. My advice for future travelers, please communicate ahead of time, especially if you have elderly or disabled individuals in your crew. This hotel does NOT have an elevator or escalator. So communicating ahead of time gives the property time to prepare the proper ground floor. Thanks!
2
Arturo
31 dic 2024
·
Se alojó 1 noche
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
8
Mariya
10 mar 2025
·
Se alojó 1 noche
There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for
There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for
8
Enes
16 feb 2024
·
Se alojó 10 noches
Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight
Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight
6
Louis
27 nov 2024
·
Se alojó 3 noches
Few things are very disappointing like : 1- there's absolutely no beach (about 20ft, 6 chairs) 2- the sea sight is even worst ! In front of the 6 chairs there's is the Cancun Sailing Matin (an over sea building and many boats booking the view) 3- my checkout was at noon while my leaving transport was at 16 o'clock, I was then ordered to stay in the lobby for the 4 hours with NO FOOD nor Water ... Staff and cleanliness are both very good.
Few things are very disappointing like : 1- there's absolutely no beach (about 20ft, 6 chairs) 2- the sea sight is even worst ! In front of the 6 chairs there's is the Cancun Sailing Matin (an over sea building and many boats booking the view) 3- my checkout was at noon while my leaving transport was at 16 o'clock, I was then ordered to stay in the lobby for the 4 hours with NO FOOD nor Water ... Staff and cleanliness are both very good.
6
Monica
4 jun 2024
·
Se alojó 3 noches
Downfall is no elevator.
Downfall is no elevator.
4
Melanie
16 ago 2025
·
Se alojó 6 noches
Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.
Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es irregular, con informes repetidos de cucarachas, olores a humedad, ropa de cama sucia y baños mal limpiados. Algunos huéspedes sí encontraron sus habitaciones o zonas comunes limpias.
Reseñas de huéspedes relacionadas
4
Lizbeth Yesenia
11 abr 2025
·
Se alojó 4 noches
Habia cucarachas y no limpiaban la habitación de manera adecuada, por ejemplo la mesa nunca la limpiaron la dejaron sucia
Habia cucarachas y no limpiaban la habitación de manera adecuada, por ejemplo la mesa nunca la limpiaron la dejaron sucia
2
Alma
12 mar 2024
·
Se alojó 4 noches
I don’t like to give negative reviews but our room had cockroaches, the shower was terrible. The room smelled dirty. Staff was not friendly. The restaurant food made me sick. I will not be staying here again.
I don’t like to give negative reviews but our room had cockroaches, the shower was terrible. The room smelled dirty. Staff was not friendly. The restaurant food made me sick. I will not be staying here again.
4
Luciana
25 jul 2025
·
Se alojó 3 noches
The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.
The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.
4
Carlos
14 oct 2025
·
Se alojó 2 noches
Horrible limpieza cucarachas en habitación y en restaurante Pisos pegajosos como de basura derramada en la habitación Ni siquiera barrieron bien cuando hicieron limpieza es una lástima porque sus precios y ubicación son buenas sus instalaciones algo viejas pero bonitas pero la limpieza es un caso parte
Horrible limpieza cucarachas en habitación y en restaurante Pisos pegajosos como de basura derramada en la habitación Ni siquiera barrieron bien cuando hicieron limpieza es una lástima porque sus precios y ubicación son buenas sus instalaciones algo viejas pero bonitas pero la limpieza es un caso parte
2
Ricardo
11 ago 2025
·
Se alojó 3 noches
Pesimo canas sucias y con pelos y cucarachas, no utilice el hotel y no quieren devolver el dinero
Pesimo canas sucias y con pelos y cucarachas, no utilice el hotel y no quieren devolver el dinero
6
Alberto
31 may 2025
·
Se alojó 7 noches
Había cucarachas en la habitación.
Había cucarachas en la habitación.
4
Nohora
1 abr 2024
·
Se alojó 4 noches
Nice staff and area but we found cockroach all over our bathroom after a day at the beach, which was very unpleasant
Nice staff and area but we found cockroach all over our bathroom after a day at the beach, which was very unpleasant
2
Mayté
23 jun 2023
·
Se alojó 3 noches
Fatal, terrible, con cucarachas
Fatal, terrible, con cucarachas
10
Ivan Alejandro
3 abr 2025
·
Se alojó 4 noches
Había cucarachas en la habitación y la comida no era buena
Había cucarachas en la habitación y la comida no era buena
2
Alejandra
20 feb 2025
·
Se alojó 2 noches
Había cucarachas en la habitación
Había cucarachas en la habitación
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son amplias pero básicas y anticuadas, y hay comentarios frecuentes sobre el ruido, olores a humedad, agua caliente o aire acondicionado intermitente, y Wi-Fi lento o poco fiable. Algunas unidades ofrecen vistas al océano o a la piscina.
Reseñas de huéspedes relacionadas
6
Glauber Vilane
31 mar 2025
·
Se alojó 4 noches
The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.
The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.
2
Alberto
26 oct 2025
·
Se alojó 3 noches
The hotel furniture is very old, it seems like it's been there since the 80s and needs some serious maintenance.
The hotel furniture is very old, it seems like it's been there since the 80s and needs some serious maintenance.
6
Julio
20 oct 2025
·
Se alojó 9 noches
Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm
Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm
10
Alan
12 nov 2024
·
Se alojó 2 noches
Older hotel right on the bay by the ferry to Isla Mujeres. Basic rooms but large and clean. The restaurant is not fancy but the food is excellent and the drinks are affordable. Fun Mexican music plays in the bar in the evening and the crowd is fun. It all quiets down by midnight. Nice pool, great staff, I had a very pleasant relaxing 2-day stay.
Older hotel right on the bay by the ferry to Isla Mujeres. Basic rooms but large and clean. The restaurant is not fancy but the food is excellent and the drinks are affordable. Fun Mexican music plays in the bar in the evening and the crowd is fun. It all quiets down by midnight. Nice pool, great staff, I had a very pleasant relaxing 2-day stay.
10
Anna
23 abr 2024
·
Se alojó 4 noches
Large clean rooms, comfortable mattresses, great service.
Large clean rooms, comfortable mattresses, great service.
4
olga
26 sept 2025
·
Se alojó 4 noches
Escogí regresar porque la anterior vez tuve grata estancia en esta las sábanas y almohadas tenían cabellos el aire acondicionado no funcionaba la cama rechinaba estaba suelta una tabla de reporto y no arreglaron el aire, la persona del aseo fue a reclamar is por las sábanas muy grosera.. La cama si la arreglaron
Escogí regresar porque la anterior vez tuve grata estancia en esta las sábanas y almohadas tenían cabellos el aire acondicionado no funcionaba la cama rechinaba estaba suelta una tabla de reporto y no arreglaron el aire, la persona del aseo fue a reclamar is por las sábanas muy grosera.. La cama si la arreglaron
6
Raphael
10 jul 2025
·
Se alojó 6 noches
It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico
It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico
8
DAVID
8 may 2025
·
Se alojó 1 noche
Es un hotel que cumple on lo nesesario para sopesarse no es lujo es económico pero es confortable lo único q es muy lento el Wi-FI y en mi casa que estuve por causa laboral si es algo que nesecito mucho
Es un hotel que cumple on lo nesesario para sopesarse no es lujo es económico pero es confortable lo único q es muy lento el Wi-FI y en mi casa que estuve por causa laboral si es algo que nesecito mucho
2
Arturo
31 dic 2024
·
Se alojó 1 noche
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
4
López Hernandez
22 oct 2025
·
Se alojó 6 noches
El hotel presenta de manera significativa deterioro en las habitaciones (al menos en la que se asignó a un servidor y a otro compañero más), huele a viejo, la limpieza deja mucho que decir! Hay hongo en las cortinas, no hay agua caliente todo el tiempo, y el AA, suena como a camión viejo materialista, tenemos entendido que no hay habitaciones disponibles para un cambio! En estas casi 4 noches que llevamos, un servidor y mi compañero no hemos dormido del todo bien ante estas situaciones, aparte del ruido que repente hay cerca de nuestra habitación.
El hotel presenta de manera significativa deterioro en las habitaciones (al menos en la que se asignó a un servidor y a otro compañero más), huele a viejo, la limpieza deja mucho que decir! Hay hongo en las cortinas, no hay agua caliente todo el tiempo, y el AA, suena como a camión viejo materialista, tenemos entendido que no hay habitaciones disponibles para un cambio! En estas casi 4 noches que llevamos, un servidor y mi compañero no hemos dormido del todo bien ante estas situaciones, aparte del ruido que repente hay cerca de nuestra habitación.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Las opiniones sobre el servicio son variadas: muchos elogian al personal amable y servicial en los restaurantes y bares, mientras que la recepción y el registro de entrada pueden ser lentos o secos, y a veces existen barreras idiomáticas.
Reseñas de huéspedes relacionadas
4
Victor
8 mar 2025
·
Se alojó 4 noches
You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.
You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.
2
Mayra
11 jul 2025
·
Se alojó 6 noches
The food was horrible, the front desk staff very unfriendly.
The food was horrible, the front desk staff very unfriendly.
8
Francine
24 sept 2024
·
Se alojó 5 noches
Loved the staff.... Antonio, Eduardo made my stay wonderful!
Loved the staff.... Antonio, Eduardo made my stay wonderful!
10
Darya
5 nov 2025
·
Se alojó 6 noches
Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.
Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.
10
Gabrielle
17 ago 2025
·
Se alojó 6 noches
Was an amazing experience with lovely staff.
Was an amazing experience with lovely staff.
10
Bianca
28 may 2024
·
Se alojó 7 noches
Amazing customer service from this hotel we stay here every year Because of the great service that they provide us! Hasiel the gentleman from the front of the lobby and ALL the staff of the hotel are just amazing they provided us with great customer service & throughout our visit they were always very friendly welcoming and attentive to our needs! This hotel & the room were very clean throughout our visit the food and the drinks at the bar were delicious. We will be back!! Amazing Staff!
Amazing customer service from this hotel we stay here every year Because of the great service that they provide us! Hasiel the gentleman from the front of the lobby and ALL the staff of the hotel are just amazing they provided us with great customer service & throughout our visit they were always very friendly welcoming and attentive to our needs! This hotel & the room were very clean throughout our visit the food and the drinks at the bar were delicious. We will be back!! Amazing Staff!
6
Jose antonio
12 abr 2025
·
Se alojó 1 noche
Muy mala atención de la recepcionista. El baño de la habitación olía bastante desagradable.
Muy mala atención de la recepcionista. El baño de la habitación olía bastante desagradable.
6
Yvonne
27 feb 2025
·
Se alojó 4 noches
Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.
Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.
2
NIURKA MARTINEZ
24 mar 2025
·
Se alojó 3 noches
When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.
When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.
10
James
29 sept 2025
·
Se alojó 1 noche
Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.
Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
La ubicación es conveniente para los autobuses y para moverse por la Zona Hotelera, y los tours a Isla Mujeres salen del muelle del hotel. Para disfrutar de mejores playas, los huéspedes suelen ir andando o viajar a lugares públicos cercanos.
Reseñas de huéspedes relacionadas
8
walter
20 dic 2024
·
Se alojó 1 noche
Great central area and close to everything you need.
Great central area and close to everything you need.
10
Darya
5 nov 2025
·
Se alojó 6 noches
Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.
Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.
10
Thomas
15 jul 2024
·
Se alojó 9 noches
Overall it was a very good stay, it is located directly on the beach, within walking distance to lots of stores and restaurants. The hotel zone is a really safe area and you can grab one of the electric scooters and explore the area, or Uber or get a taxi. The hotel itself was decent, although there could be some updates and fixes to the rooms. The AC was very cold and the bathrooms were nice, there was a great view of the ocean too. The staff were all very friendly and accommodating, especially those working the buffets and the bar. Sissy gets 5 stars also, she was awesome and very helpful. If you get a chance take one of the boat tours to isla mujeres (which leaves right from the beach on the hotel property) it was very affordable and it was a lot of fun. Just know what you are getting if you book this hotel since it is a touristy beach resort: there are some flaws with the rooms, there are a ton of people everywhere, not everyone speaks English but most do, the food was okay (it is a buffet so don’t expect Michelin star food), and there are a ton of people living there looking to take advantage of all the tourists. Allow yourself to have fun and don’t nitpick the little things.. besides, there’s free booze and beautiful beaches
Overall it was a very good stay, it is located directly on the beach, within walking distance to lots of stores and restaurants. The hotel zone is a really safe area and you can grab one of the electric scooters and explore the area, or Uber or get a taxi. The hotel itself was decent, although there could be some updates and fixes to the rooms. The AC was very cold and the bathrooms were nice, there was a great view of the ocean too. The staff were all very friendly and accommodating, especially those working the buffets and the bar. Sissy gets 5 stars also, she was awesome and very helpful. If you get a chance take one of the boat tours to isla mujeres (which leaves right from the beach on the hotel property) it was very affordable and it was a lot of fun. Just know what you are getting if you book this hotel since it is a touristy beach resort: there are some flaws with the rooms, there are a ton of people everywhere, not everyone speaks English but most do, the food was okay (it is a buffet so don’t expect Michelin star food), and there are a ton of people living there looking to take advantage of all the tourists. Allow yourself to have fun and don’t nitpick the little things.. besides, there’s free booze and beautiful beaches
8
Tim
17 dic 2023
·
Se alojó 2 noches
Nice place, great staff. Food is ok, not amazing, not awful. Good location in Cancun. Can be loud at night. Can't really swim at the ocean in front, really dirty water, all the snorkel and catamaran tours originate from this location. Price is right and staff tries hard to accomodate you
Nice place, great staff. Food is ok, not amazing, not awful. Good location in Cancun. Can be loud at night. Can't really swim at the ocean in front, really dirty water, all the snorkel and catamaran tours originate from this location. Price is right and staff tries hard to accomodate you
8
Stephen
26 abr 2024
·
Se alojó 5 noches
Really great place. And if you want to go to Isla Mujeres the boats leave literally at the back of the hotel. So convenient.
Really great place. And if you want to go to Isla Mujeres the boats leave literally at the back of the hotel. So convenient.
10
James
29 sept 2025
·
Se alojó 1 noche
Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.
Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.
10
Erica
9 jul 2024
·
Se alojó 7 noches
Excellent staff, clean, quiet, good location with nice quiet public beavh close.
Excellent staff, clean, quiet, good location with nice quiet public beavh close.
8
Myrna
21 abr 2025
·
Se alojó 2 noches
Good location
Good location
8
rosa
12 may 2024
·
Se alojó 3 noches
Its convenient and easy for transportation
Its convenient and easy for transportation
8
Nathan R.D
27 oct 2024
·
Se alojó 3 noches
If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.
If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La comida es básica, con poca variedad y buffets repetitivos, y varios huéspedes encontraron los platos fríos o el horario restrictivo. Una minoría lo consideró aceptable para el precio.
Reseñas de huéspedes relacionadas
8
Ramzey
8 mar 2024
·
Se alojó 5 noches
This hotel had good breakfast, lunch and dinner buffe which was included and the room and service was good. The hotel is close to the beach Playa tortuga which is much less crowded than Playa Del Carmen which can be more relaxing. This hotel is a bit away from the downtown centro nightlife both in cancun centro and down in playa del carmen so you have to take a bus or taxi. But if that's not a problem for you then this a great hotel. This hotel also offers tours to xcaret, xel-ha e.t.c cheaper than i bought at the airport.
This hotel had good breakfast, lunch and dinner buffe which was included and the room and service was good. The hotel is close to the beach Playa tortuga which is much less crowded than Playa Del Carmen which can be more relaxing. This hotel is a bit away from the downtown centro nightlife both in cancun centro and down in playa del carmen so you have to take a bus or taxi. But if that's not a problem for you then this a great hotel. This hotel also offers tours to xcaret, xel-ha e.t.c cheaper than i bought at the airport.
6
Julio
20 oct 2025
·
Se alojó 9 noches
Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm
Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm
8
Brandon Eduardo
8 feb 2025
·
Se alojó 2 noches
Es una propiedad de recomiendo para estancia de paso unicamente
Es una propiedad de recomiendo para estancia de paso unicamente
8
Francine
24 sept 2024
·
Se alojó 5 noches
No entertainment only music in the pool area. Perhaps a live show on the beach would have been nice. Mariachi's would have made me feel I was in Mexico, yoga, work outs at the pool I suggest. Nothing for children to do just swim... The food was ok. But really no Mexican food .. no tacos, or burritos not even pica de gallo. No options for Vegans just charros or black beans and rice. The staff is amazing especially the Bartenders. The grill guy Eduardo made the best burgers and pancakes for breakfast....Drinks are watered down though.. The hotel needs a new look and if they do upgrade and keep their staff its for sure to be a 5 star property.
No entertainment only music in the pool area. Perhaps a live show on the beach would have been nice. Mariachi's would have made me feel I was in Mexico, yoga, work outs at the pool I suggest. Nothing for children to do just swim... The food was ok. But really no Mexican food .. no tacos, or burritos not even pica de gallo. No options for Vegans just charros or black beans and rice. The staff is amazing especially the Bartenders. The grill guy Eduardo made the best burgers and pancakes for breakfast....Drinks are watered down though.. The hotel needs a new look and if they do upgrade and keep their staff its for sure to be a 5 star property.
6
Rodrigo
13 may 2025
·
Se alojó 1 noche
La comida de bufet muy mala
La comida de bufet muy mala
8
Victor
3 ago 2025
·
Se alojó 5 noches
Buffet ilimitado, las bebidas en general y barra libre de alcohol de buena calidad, sin embargo menús repetidos de desayuno sin mucha opción, snak vespertino bueno y la cena de muy buena a regular ( dependiendo del platillo elegido), a pesar de todo gran experiencia y estancia, muy recomendable...
Buffet ilimitado, las bebidas en general y barra libre de alcohol de buena calidad, sin embargo menús repetidos de desayuno sin mucha opción, snak vespertino bueno y la cena de muy buena a regular ( dependiendo del platillo elegido), a pesar de todo gran experiencia y estancia, muy recomendable...
2
Anshuman
27 mar 2025
·
Se alojó 1 noche
The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.
The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.
6
JUAN
14 ago 2025
·
Se alojó 9 noches
They should variate the menu
They should variate the menu
8
Enes
16 feb 2024
·
Se alojó 10 noches
Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight
Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight
4
Amiluz
17 ago 2025
·
Se alojó 3 noches
We booked the AI, thinking we can relax in the hotel. But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad. Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food. Room is outdated. The staffs are welcoming and nice though, the only complement I can give to this hotel.
We booked the AI, thinking we can relax in the hotel. But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad. Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food. Room is outdated. The staffs are welcoming and nice though, the only complement I can give to this hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Daniel
11 ago 2026
·
Se alojó 2 noches
El hotel todo incluído más barato de la zona hotelera y la mejor relación costo beneficio.
El hotel todo incluído más barato de la zona hotelera y la mejor relación costo beneficio.
8
Norma Isela
6 jul 2026
·
Se alojó 4 noches
Playa con mal aspecto, por el zarpazo
Playa con mal aspecto, por el zarpazo
4
Armando
8 jun 2026
·
Se alojó 1 noche
Mal servicio por parte de la recepción, no tenian toallas, la propiedad está muy vieja, los camastros rotos
Mal servicio por parte de la recepción, no tenian toallas, la propiedad está muy vieja, los camastros rotos
10
Norberto
6 jun 2026
·
Se alojó 1 noche
100% Recomendable!
100% Recomendable!
6
Carlos
8 may 2026
·
Se alojó 2 noches
La localizacion de hotel es buena, pero cambio mucho la,playa esta fangosa, yo creo que por lo que antes era el restoran dentro de mar, ahora es un embarcadero de ferrys, la variedad de los alimentos es escasa, y los horarios de los snack y restoran, hay un espacion de 2 hrs donde no hay alimento de ahi todo bien
La localizacion de hotel es buena, pero cambio mucho la,playa esta fangosa, yo creo que por lo que antes era el restoran dentro de mar, ahora es un embarcadero de ferrys, la variedad de los alimentos es escasa, y los horarios de los snack y restoran, hay un espacion de 2 hrs donde no hay alimento de ahi todo bien
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 13:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 42.04247831096649USD
- 2026-09-19: 42.080356387710566USD
- 2026-09-20: 42.03818344631195USD
- 2026-09-21: 41.983743845558166USD
- 2026-09-22: 42.03818344631195USD
- 2026-09-23: 42.03818344631195USD
- 2026-09-24: 41.078443349075314USD
- 2026-09-25: 42.03818344631195USD
- 2026-09-26: 41.078443349075314USD
- 2026-09-27: 38.11184885673523USD
- 2026-09-28: 42.080356387710566USD
- 2026-09-29: 42.080356387710566USD
- 2026-09-30: 42.080356387710566USD
- 2026-10-01: 112.67453834266662USD
- 2026-10-02: 111.82905479278564USD
- 2026-10-03: 112.2243050514221USD
- 2026-10-04: 111.82905479278564USD
- 2026-10-05: 112.2243050514221USD
- 2026-10-06: 111.82905479278564USD
- 2026-10-07: 111.212364818573USD
- 2026-10-08: 59.122900856208794USD
- 2026-10-09: 111.212364818573USD
- 2026-10-10: 111.212364818573USD
- 2026-10-11: 111.212364818573USD
- 2026-10-12: 111.212364818573USD
- 2026-10-13: 111.212364818573USD
- 2026-10-14: 111.212364818573USD
- 2026-10-15: 111.212364818573USD
- 2026-10-16: 111.212364818573USD
- 2026-10-17: 111.212364818573USD
- 2026-10-18: 111.212364818573USD
- 2026-10-19: 111.212364818573USD
- 2026-10-20: 111.212364818573USD
- 2026-10-21: 111.212364818573USD
- 2026-10-22: 74.1415823890686USD
- 2026-10-23: 111.212364818573USD
- 2026-10-24: 111.212364818573USD
- 2026-10-25: 111.212364818573USD
- 2026-10-26: 111.212364818573USD
- 2026-10-27: 111.212364818573USD
- 2026-10-28: 111.212364818573USD
- 2026-10-29: 111.212364818573USD
- 2026-10-30: 111.212364818573USD
- 2026-10-31: 110.68020479278563USD
- 2026-11-01: 111.212364818573USD
- 2026-11-02: 110.68020479278563USD
- 2026-11-03: 111.212364818573USD
- 2026-11-04: 111.212364818573USD
- 2026-11-05: 67.552379123497USD
- 2026-11-06: 111.212364818573USD
- 2026-11-07: 110.68020479278563USD
- 2026-11-08: 111.81969374084471USD
- 2026-11-09: 111.212364818573USD
- 2026-11-10: 112.2243050514221USD
- 2026-11-11: 111.212364818573USD
- 2026-11-12: 111.212364818573USD
- 2026-11-13: 67.5489213191986USD
- 2026-11-14: 111.212364818573USD
- 2026-11-15: 110.68020479278563USD
- 2026-11-16: 110.68020479278563USD
- 2026-11-17: 111.212364818573USD
- 2026-11-18: 112.2243050514221USD
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 09:00 a 20:00.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 5 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno tipo bufé: 250 MXN por adulto y 150 MXN por menor (precio aproximado)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Actividades
Piscina
Jardín
Campo de golf (cercano)
Karaoke
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Seasonal Outdoor)
Terraza
General
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Servicios
Mostrador turístico
Salones para banquetes
Cambio de divisas
Caja fuerte
24-Hour Front Desk
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito