Name: Protea Hotel Fire & Ice by Marriott Cape Town
Address: New Church Street, Tamboerskloof, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: US$119–US$261 per night
Rating: 7.95

What guests think

At Protea Hotel Fire & Ice by Marriott Cape Town, travellers regularly praise the exceptionally friendly staff, tasty on-site dining, and central location, while feedback on rooms ranges from modern, spacious lofts to smaller, noisier options near nightlife.

Many describe the property and rooms as very clean, though a few note maintenance glitches like temperamental showers or minor bathroom issues. A few guests reported service lapses, including check-in system problems with payment/refunds, laundry delays, slow responses, or rigid booking policies. Overall, it suits travellers who value a central base with lively social spaces, noting potential noise and room-size differences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight the lively bar and overall vibe, and many enjoy the on-site restaurant; some report loud music or nightclub noise on certain nights.

Related guest reviews

10

Henning

19 Jan 2023

·

Stayed 19,375 nights

Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!

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10

peter

16 May 2025

·

Stayed 2 nights

All the staff was amazing, including George the bartender!

10

Angela

12 Jan 2023

·

Stayed 4 nights

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

10

Michael

11 Dec 2024

·

Stayed 4 nights

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 Dec 2024

·

Stayed 2 nights

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 Mar 2024

·

Stayed 6 nights

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Oladipo

8 Dec 2023

·

Stayed 6 nights

Nice, quiet place with a good vibe. Good for business and pleasure.

8

Kevin

8 Mar 2023

·

Stayed 4 nights

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

8

Kevin

19 Apr 2023

·

Stayed 6 nights

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Herman

1 Mar 2024

·

Stayed 3 nights

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

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Cleanliness

Commonly described as clean and even spotless, with compliments for housekeeping; a few note maintenance issues such as inconsistent shower temperature or minor bathroom shortcomings.

Related guest reviews

10

chidi

7 Jan 2025

·

Stayed 7 nights

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 Mar 2024

·

Stayed 6 nights

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Wilma

19 Mar 2024

·

Stayed 4 nights

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

10

Ellen Maria

5 Apr 2023

·

Stayed 20 nights

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

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10

Andrea

12 Jan 2026

·

Stayed 3 nights

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

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8

Kevin

19 Apr 2023

·

Stayed 6 nights

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

4

Soundouss

24 Jun 2025

·

Stayed 7 nights

Clean, vut noisy

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Rooms

Modern rooms with some spacious lofts and nice views, but several standard rooms feel small. Noise affects some stays, and a few mention pillow comfort or quirky design.

Related guest reviews

10

Tofiq

24 Dec 2024

·

Stayed 4 nights

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

8

Carolyne

11 Dec 2023

·

Stayed 1 night

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Michael

11 Dec 2024

·

Stayed 4 nights

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

4

Steven

19 Feb 2023

·

Stayed 2 nights

Strange hotel, small box room, bizarre design choices.

8

Michael

19 Oct 2024

·

Stayed 4 nights

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

10

Andrea

12 Jan 2026

·

Stayed 3 nights

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

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8

Kevin

19 Apr 2023

·

Stayed 6 nights

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

6

tiffany

21 Oct 2023

·

Stayed 1 night

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!

10

Herman

1 Mar 2024

·

Stayed 3 nights

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

4

Soundouss

24 Jun 2025

·

Stayed 7 nights

Clean, vut noisy

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Service

Staff are widely praised as exceptionally friendly and helpful. However, reports include check-in system problems with payment/refunds, laundry not returned on time, slow or unresponsive reception, and rigid booking policies.

Related guest reviews

10

peter

16 May 2025

·

Stayed 2 nights

All the staff was amazing, including George the bartender!

4

Katherine

1 May 2023

·

Stayed 2 nights

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

10

Tofiq

24 Dec 2024

·

Stayed 4 nights

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

2

Meyer

5 Feb 2025

·

Stayed 1 night

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.

2

Meyer

1 Feb 2025

·

Stayed 5 nights

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

10

Malak

28 Jan 2024

·

Stayed 8 nights

Staff was excellent and service was beyond!

10

chidi

7 Jan 2025

·

Stayed 7 nights

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 Mar 2024

·

Stayed 6 nights

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Kevin

19 Apr 2023

·

Stayed 6 nights

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Meghan

24 Oct 2025

·

Stayed 1 night

Staff was exceptionally friendly and helpful

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Location

Widely considered central and convenient for business and leisure. Not on the V and A Waterfront, so taxis are needed for visits there.

Related guest reviews

10

Angela

12 Jan 2023

·

Stayed 4 nights

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

8

Carolyne

11 Dec 2023

·

Stayed 1 night

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Adrian

13 Apr 2024

·

Stayed 6 nights

Zentral

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10

Ellen Maria Frintrup

15 Jan 2024

·

Stayed 20 nights

Super Lage, wunderbares freundliches Personal

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8

Oladipo

8 Dec 2023

·

Stayed 6 nights

Nice, quiet place with a good vibe. Good for business and pleasure.

10

Ellen Maria

5 Apr 2023

·

Stayed 20 nights

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

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8

Kevin

8 Mar 2023

·

Stayed 4 nights

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Nils

31 Mar 2025

·

Stayed 2 nights

Nice hotel in good central location

10

Herman

1 Mar 2024

·

Stayed 3 nights

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

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AI-generated summary based on recent guest reviews

Dining

Restaurant and breakfast earn frequent praise for taste and variety, including a popular buffet. Occasional drawbacks include long breakfast egg queues, quick plate clearing, a limited late-night menu, or inflexibility on small substitutions.

Related guest reviews

10

Michael

11 Dec 2024

·

Stayed 4 nights

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 Dec 2024

·

Stayed 2 nights

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 Mar 2024

·

Stayed 6 nights

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Michael

19 Oct 2024

·

Stayed 4 nights

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

8

Wilma

19 Mar 2024

·

Stayed 4 nights

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

8

Kevin

8 Mar 2023

·

Stayed 4 nights

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Andrea

12 Jan 2026

·

Stayed 3 nights

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

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8

Kevin

19 Apr 2023

·

Stayed 6 nights

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Jeffrey

16 Nov 2024

·

Stayed 1 night

Food from the hotel's restaurant was excellent, including the breakfast buffet

10

Herman

1 Mar 2024

·

Stayed 3 nights

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$236
March	US$168
April	US$135
May	US$153
June	US$111
July	US$106
August	US$111
September	US$117
October	US$188
November	US$214
December	US$152

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $176	5 $143
6 $151	7 $152	8 $142	9 $152	10 $129	11 $130	12 $124
13 $129	14 $126	15 $134	16 $128	17 $135	18 $130	19 $130
20 $132	21 $130	22 $134	23 $137	24 $134	25 $132	26 $134
27 $130	28 $137	29 $130	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $119	3 $120
4 $158	5 $206	6 $167	7 $249	8 $174	9 $149	10 $149
11 $257	12 $257	13 $257	14 $257	15 $261	16 $153	17 $144
18 $169	19 $169	20 $158	21 $234	22 $160	23 $153	24 $152
25 $168	26 $179	27 $206	28 $173	29 $243	30 $149	31 $155

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

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Good to know

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FAQs about Protea Hotel Fire & Ice by Marriott Cape Town

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