Is parking available at the hotel?

Self parking is available on-site for a fee of MYR 6 per day. Valet parking is also offered at a rate of MYR 40 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 108 for adults and MYR 54 for children.

Does the hotel allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Kuala Lumpur, just 0.3 km from Pavilion Kuala Lumpur and 0.4 km from Jalan Alor. Other nearby attractions include Berjaya Times Square (0.9 km) and KLCC Park (1.2 km).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 8:00 AM to 8:00 PM.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MYR 150 per day, subject to availability. Advance request is required for confirmation.

The Westin Kuala Lumpur - 5 Star Hotel Experience

Average nightly price at The Westin Kuala Lumpur by month, last 12 months (USD)
Month	Average price
January	$154
February	$175
March	$123
April	$162
May	$143
June	$145
July	$164
August	$177
September	$173
October	$186
November	$156
December	$175

What guests think

At The Westin Kuala Lumpur, travelers consistently praise the central Bukit Bintang location and welcoming staff, while feedback on room condition and dining quality is more mixed, with several noting dated features, occasional noise, and variable breakfast experiences.

The pool and gym draw regular praise, while the club lounge and some public spaces can feel dated. Cleanliness is generally good, but several guests reported housekeeping lapses, missed replenishment, and maintenance snags such as plumbing noise, temperamental showers, or weak air‑conditioning. Overall, expect a convenient city‑center base with spacious yet aging rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the pool and gym, and several enjoyed access to the club lounge; however, some facilities feel dated and lounge service or hours can be limited.

Related guest reviews

8

Chooi Foong

Jan 5, 2026

·

Stayed 7 nights

Clean comfort table room, good gym facilities

8

Irene

Dec 27, 2023

·

Stayed 2 nights

Hotel has a proper club lounge that serves a good spread and it’s staff are attentive. But the property is rather old and its age is visible. The residence is and spacious but rather old. Gym is good. But the floor is blackish - which I assume is normal for most gyms

10

Per

Feb 7, 2026

·

Stayed 2 nights

Stort værelse, god central beliggenhed, godt pool-område, serviceminded personale

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8

Adnan

Jul 25, 2025

·

Stayed 6 nights

The hotel is located in the center of the shopping area, walking distance to the major malls and shops. Its a very busy and loud area and noises are all night long especially on the weekends. The hotel itself is very good, rooms are big, bathroom is big and nice, though the property is a bit old, and some facilities are outdated. The best thing about the hotel are the staff, from the concierge, to the reception and finally the restaurant especially the Chefs, both the Indian food and chinese food chefs, and the Restaurant Manager, all were very kind and very hospital.

6

Randolph

Sep 21, 2025

·

Stayed 5 nights

Older hotel conveniently located across from a major mall. Unfortunately on a busy street with noise throughout the day and night. Short staffing led to delays in checking in and out, inability to order drinks in lounge. Breakfast buffet was comprehensive but queuing to get eggs doesn’t work during business meetings. Regulating hot/cold water in showers was challenging. Beds were very comfortable.

8

Junichi

Jan 9, 2025

·

Stayed 3 nights

ホテル自体は少し古めでしたが、立地は最高に良かったです。クラブラウンジは内容・サービス、スタッフの対応共にレベルは低め。22:00まで営業のはずなのに、21:15には既に片付けモードでアルコールも食事も終わっていました、、、クラブラウンジというには、ちょっと恥ずかしいレベルです。

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10

James

Feb 5, 2025

·

Stayed 3 nights

This hotel is in a great location for sightseeing & shopping. Just across the road to the walkway that goes to the Petronas tower complex. Got a great deal from Hotels.com on a suite, it was huge and had free access to the club where there was complimentary food & drinks. Be aware of the heat in Kuala Lumpur, even though it was in February it was very hot 24 hours a day !

10

Juchan

Mar 3, 2025

·

Stayed 9 nights

위치 아주 좋고 수영장도 좋고 너무 잘 묵었습니다. 4층에 수영장 뿐 아니라 탁구대 포켓볼도 있어서 애들이랑 정말 이용 잘 하고 가네요.

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10

KENTA

Jan 29, 2023

·

Stayed 2 nights

The room cleanliness is excellent, and I can see the KL tower from the room. Also the club lounge is very good at evening time. The swimming pool is better.

10

Bushra

Nov 9, 2025

·

Stayed 5 nights

Staff were friendly and helpful. Rooms spacious and clean. Views were great! Loved the gym! The pool was big and clean and a nice temperature too. Breakfast was just enough for me but I can’t eat much. I would stay here again.

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Cleanliness

Many guests found rooms clean and well maintained, but several reported lapses such as missed amenity replenishment, dusty or stained items, leftover fridge contents, and concerns about glassware hygiene.

Related guest reviews

10

Yoshiko

Jul 25, 2024

·

Stayed 3 nights

部屋は広く、毎日きちんと掃除もされていました。外部の音も気にならず静かでゆったり過ごせました。駅が近く、徒歩圏内にショッピングモールやレストラン、屋台などが沢山あり大変便利でした。

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4

Del

Oct 16, 2023

·

Stayed 3 nights

Pillow uncomfortable. Towel with brown stain

6

Aly

Jun 28, 2023

·

Stayed 7 nights

The bathroom was dirty they didn’t clean it well

10

David

Nov 10, 2025

·

Stayed 4 nights

Clean room and convenient location to shopping , food and transport

4

TOMOAKI

Jul 7, 2023

·

Stayed 4 nights

室内のグラスやカップの管理が不衛生である。その理由は使用済みグラスカップを回収して洗うのではなくて、洗面所で水洗いし手持ちのタオルで拭いて室内に設置している所を目撃したから。

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10

Anders

Feb 27, 2026

·

Stayed 3 nights

Rent, fräscht mkt trevlig personal. Mkt god frukost buffé. Hjälpsam personal. Perfekt läge. Bra pool.

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8

KENICHI

Aug 9, 2025

·

Stayed 2 nights

全体的に古さはあるものの、総じて清潔感があり、ベッドも良く快適で、トレイやシャワーにも不安がありませんでした。朝食のビュッフェも品数豊富で楽しめました。

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8

Hanae

May 6, 2024

·

Stayed 2 nights

朝食のバイキング、種類がたくさんあり美味しかった！中でも自分でレタス等の葉物を摘んで作るサラダは楽しくて美味しかった。到着後部屋に入ると、前の宿泊客が残したものが冷蔵庫に入れっぱなしになっていた。アメニティが人数分なかったり、部屋の掃除が行き届いていなかった。

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6

WEN YUAN

Dec 27, 2022

·

Stayed 19,351 nights

Room confirm is not disinfect. Furthermore room is very dusty as a layer of dust on the table. Blanket cover contain stains….

10

Bushra

Nov 9, 2025

·

Stayed 5 nights

Staff were friendly and helpful. Rooms spacious and clean. Views were great! Loved the gym! The pool was big and clean and a nice temperature too. Breakfast was just enough for me but I can’t eat much. I would stay here again.

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Rooms

Rooms are generally spacious with comfortable beds and good views, but many note dated decor and dim lighting. Several mention corridor or plumbing noise, inconsistent Wi‑Fi login, and occasional AC or hot‑water issues.

Related guest reviews

8

Cheng

Oct 6, 2025

·

Stayed 3 nights

The room seems running down with old bathroom vanity.

10

SHENG CHIN

Dec 1, 2025

·

Stayed 4 nights

Aside from the poor soundproofing, the other services were quite good.

10

Per

Feb 7, 2026

·

Stayed 2 nights

Stort værelse, god central beliggenhed, godt pool-område, serviceminded personale

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6

Randolph

Sep 21, 2025

·

Stayed 5 nights

Older hotel conveniently located across from a major mall. Unfortunately on a busy street with noise throughout the day and night. Short staffing led to delays in checking in and out, inability to order drinks in lounge. Breakfast buffet was comprehensive but queuing to get eggs doesn’t work during business meetings. Regulating hot/cold water in showers was challenging. Beds were very comfortable.

10

Cecilia

Mar 9, 2025

·

Stayed 4 nights

Everything is good except internet connection is inconsistent. Have to log in every time even though after a few minutes not in use. House keeping service is good. Special thanks to Rajib who has provided us with excellent housekeeping services. Breakfast buffet food varieties can be upgraded given it is a 5 stars hotel which is a bit disappointed. Overall the experience is good and great location.

6

YOSHINOBU

Mar 15, 2025

·

Stayed 3 nights

Enjoyed during stay. Room lighting is little dark. I like more light room

8

Jamalulail Abu

Sep 22, 2025

·

Stayed 3 nights

Air conditioning can be better, since its centralised may be cut off few times during sleep hence woke up because sweating sunddenly under the duvet. Had this can be improved, I would give excellence to overall experience

8

Roger

Apr 3, 2025

·

Stayed 8 nights

I didn't like the noise from the showers in adjacent rooms and the lack of hot water in the shower in the morning.

10

Bushra

Nov 9, 2025

·

Stayed 5 nights

Staff were friendly and helpful. Rooms spacious and clean. Views were great! Loved the gym! The pool was big and clean and a nice temperature too. Breakfast was just enough for me but I can’t eat much. I would stay here again.

8

Sze Cheah

Oct 29, 2024

·

Stayed 2 nights

The location was great. you don't have to be stuck in a jam getting to the hotel, and yet you are within walking distance to pavilion and other shopping malls. My only feedback is the room is too dim and i guess it shows the age of the property as well. The place definitely needs a refresh.

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Service

Staff are widely praised as friendly, helpful, and proactive, especially concierge, doormen, housekeeping and lounge teams. Some guests reported slow or delayed check‑in, mishandled requests (e.g., connecting rooms or extra beds), and lapses in lounge or restaurant service.

Related guest reviews

10

Ashley John

Sep 6, 2025

·

Stayed 2 nights

Another Wonderful Stay at The Westin Kuala Lumpur. Returned for another wonderful stay at Westin Kuala Lumpur Executive Suite again. Special mention to the team at the Westin Club Lounge and Chef Ravi at Westin Club and at the Living Room Restaurant. The gentleman who cleaned our room was very polite and did an exceptional job cleaning our Suite daily. Will certainly continue to stay at Westin Kuala Lumpur. Thank you very much

6

Dhiraj

Jan 29, 2025

·

Stayed 2 nights

Old feel, service is slow, phone quality is not good, only good thing is front desk staff rest everything is not worth it.. its not Marriott standard.

6

Wai Kin

Dec 13, 2022

·

Stayed 2 nights

Check in time is 3pm. We booking 4 room , But wait until almost 4pm only ready 2 room for me. After 4:45pm only ready another room and one more room still waiting for room service inspection after housekeeping. This is waste our time and affect our planning for the trip. Also one of room the shower paip is loose and carpet outside bathroom is wet. After we check in, on the next day ask for try to dry the carpet. Morning your staff came and vacuum the wet area. Evening time remain wet again.

10

Sanjay

Jun 16, 2025

·

Stayed 3 nights

Hotel was just opposite the Pavilion Shopping Mall and district. Walking distance to major shops and dining areas. Liked the hotel and excellent service by the doorman and concierge in looking after our bags and general enquiries. Would definitely come back.

6

Randolph

Sep 21, 2025

·

Stayed 5 nights

Older hotel conveniently located across from a major mall. Unfortunately on a busy street with noise throughout the day and night. Short staffing led to delays in checking in and out, inability to order drinks in lounge. Breakfast buffet was comprehensive but queuing to get eggs doesn’t work during business meetings. Regulating hot/cold water in showers was challenging. Beds were very comfortable.

10

Maureen

Nov 7, 2025

·

Stayed 5 nights

A great place to stay. Staff were super friendly and the hotel is in a convenient location.

10

Sandra

Sep 1, 2025

·

Stayed 3 nights

I'm very picky when it comes to hotels and also highly sensitive to sound/noise. Despite being in a super busy area, the room I had was very fine sound wise. It was well insulated sound wise, you could just hear a bit the room next door from the bathroom/toilets, and people in the corridor. But other than that, it's a great hotel, amazing location if you want to explore Bukit Butang, walking distance to most things around. Najib, who helped me for my luggage is a really nice, friendly person. Definitely recommend the hotel.

10

John

Jun 4, 2025

·

Stayed 3 nights

Outstanding staff apart from check in took an eternity. But good to see #roadtogive alive and well with a great turnout.

10

Ayako

Mar 31, 2025

·

Stayed 2 nights

事前に、アーリーチェックインとコネクティングルームのリクエストを伝えておいたところ、どちらも対応いただけて、2泊3日の滞在をとても快適に過ごすことができました。

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4

Malisa

Dec 28, 2022

·

Stayed 5 nights

Front desk wasn’t friendly and helpful at all. I was requesting for connecting room which was not available at the point of check in and the receptionist said the room was next to each other… so I thought it was ok too but when I walk in to my room, the room was 6 doors away from each other. It was really a disappointment as I was traveling with young children. At the end I needed to squeeze 3 person in one room. Wasn’t a good stay at all. The receptionist should tell honestly about the connecting room so that I can come in prepared

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Location

Exceptionally central in Bukit Bintang, directly opposite Pavilion and an easy walk to malls, food streets, and transit. Downsides include heavy traffic and a busy environment that can be noisy.

Related guest reviews

8

sunghye

Dec 1, 2025

·

Stayed 6 nights

너무 번화가에 위치해서 오히려 복잡해요.젊은이들에게 더 맞을수도 있겠네요!

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10

DUK SANG

Apr 8, 2024

·

Stayed 3 nights

KL 중심에 위치헤서 볼거리, 쇼핑, 식사등 모든면에서 편리하게 지낼 수 있었습니다. 중심가라서 사람이 많고 길이막히는등 복잡하지만 호텔은 매우 조용하고 직원들은 매우 친절해서 편히 쉴 수 있었습니다.

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10

YIEN

Jul 7, 2024

·

Stayed 3 nights

The Westin is right next to the Pavilion mall. There is lots of shopping nearby and the Jalan Alor food street is a 10min walk. The hotel is nice and staff seems nice too.

10

David

Nov 10, 2025

·

Stayed 4 nights

Clean room and convenient location to shopping , food and transport

10

Sanjay

Jun 16, 2025

·

Stayed 3 nights

Hotel was just opposite the Pavilion Shopping Mall and district. Walking distance to major shops and dining areas. Liked the hotel and excellent service by the doorman and concierge in looking after our bags and general enquiries. Would definitely come back.

8

Adnan

Jul 25, 2025

·

Stayed 6 nights

The hotel is located in the center of the shopping area, walking distance to the major malls and shops. Its a very busy and loud area and noises are all night long especially on the weekends. The hotel itself is very good, rooms are big, bathroom is big and nice, though the property is a bit old, and some facilities are outdated. The best thing about the hotel are the staff, from the concierge, to the reception and finally the restaurant especially the Chefs, both the Indian food and chinese food chefs, and the Restaurant Manager, all were very kind and very hospital.

10

Ming Hoe Collin

Jan 3, 2023

·

Stayed 19,357 nights

Good that its so close to major shopping mall.

10

Maureen

Nov 7, 2025

·

Stayed 5 nights

A great place to stay. Staff were super friendly and the hotel is in a convenient location.

10

James

Feb 5, 2025

·

Stayed 3 nights

This hotel is in a great location for sightseeing & shopping. Just across the road to the walkway that goes to the Petronas tower complex. Got a great deal from Hotels.com on a suite, it was huge and had free access to the club where there was complimentary food & drinks. Be aware of the heat in Kuala Lumpur, even though it was in February it was very hot 24 hours a day !

10

Toni

Sep 18, 2025

·

Stayed 7 nights

Great hotel, excellent location

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Dining

Breakfast is frequently praised for range and taste, and some enjoyed club lounge offerings and on‑site dining. Others found quality or service uneven, citing average selections, queues for eggs, and mixed lounge standards.

Related guest reviews

8

Prasob

Dec 7, 2024

·

Stayed 2 nights

Breakfast was good however the quality still needs to be improved, staff was not very friendly at the breakfast place.

6

Azmi Abdullah

Nov 1, 2025

·

Stayed 3 nights

Room was ok, service was ok. What decided to the 3-star rating was the breakfast buffet and our experience at the restaurant/bar on the ground floor. Breakfast should have been included in the package like most big-named hotels. We paid additional for one breakfast buffet but it was just mid. The restaurant/bar service was just ok - the hostess gave us a blank face when we asked for a table. The food portion was too small. My cocktail was uninspiring and could have just been a fruit punch. However, we love our room view.

10

Anders

Feb 27, 2026

·

Stayed 3 nights

Rent, fräscht mkt trevlig personal. Mkt god frukost buffé. Hjälpsam personal. Perfekt läge. Bra pool.

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6

Randolph

Sep 21, 2025

·

Stayed 5 nights

Older hotel conveniently located across from a major mall. Unfortunately on a busy street with noise throughout the day and night. Short staffing led to delays in checking in and out, inability to order drinks in lounge. Breakfast buffet was comprehensive but queuing to get eggs doesn’t work during business meetings. Regulating hot/cold water in showers was challenging. Beds were very comfortable.

10

Kurt

Feb 13, 2025

·

Stayed 3 nights

The staff was friendly and helpful. The buffet breakfast and restaurant meals exceptional. I would not hesitate to recommend this hotel.

10

Takeshi

Apr 8, 2023

·

Stayed 1 night

やや古さは否めませんがそれをもって余りある立地の良さ。朝食の種類の多さも素晴らしいと思います。

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6

naveen

Mar 11, 2023

·

Stayed 3 nights

Its very old and needs refurbishment. Service at the club lounge egg counter was horrible on 7th Mar morning. Quality of food (indian vegetarian tiffin ) very poor.

10

James

Feb 5, 2025

·

Stayed 3 nights

This hotel is in a great location for sightseeing & shopping. Just across the road to the walkway that goes to the Petronas tower complex. Got a great deal from Hotels.com on a suite, it was huge and had free access to the club where there was complimentary food & drinks. Be aware of the heat in Kuala Lumpur, even though it was in February it was very hot 24 hours a day !

8

KENICHI

Aug 9, 2025

·

Stayed 2 nights

全体的に古さはあるものの、総じて清潔感があり、ベッドも良く快適で、トレイやシャワーにも不安がありませんでした。朝食のビュッフェも品数豊富で楽しめました。

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10

Weng Soon

Jul 1, 2024

·

Stayed 1 night

I like the design of the hotel and breakfast is amazing with a lot of variety.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $146	16 $132	17 $132
18 $128	19 $130	20 $135	21 $130	22 $128	23 $132	24 $132
25 $129	26 $128	27 $214	28 $185	29 $198	30 $201	31 $193

Su	Mo	Tu	We	Th	Fr	Sa
1 $132	2 $140	3 $141	4 $140	5 $140	6 $128	7 $128
8 $132	9 $128	10 $132	11 $132	12 $132	13 $132	14 $146
15 $146	16 $140	17 $151	18 $151	19 $142	20 $132	21 $132
22 $132	23 $146	24 $146	25 $146	26 $146	27 $132	28 $132
29 $128	30 $142

The Westin Kuala Lumpur

Prices for The Westin Kuala Lumpur

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds

Club Room, 2 Bedrooms

Club Room, 2 Twin Beds, Smoking

Room, 2 Twin Beds

Executive Suite, 1 Bedroom (Westin)

Club Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed

Club Room, 1 Bedroom

Club Suite, 1 Bedroom

Room, 1 King Bed, Smoking

Guest reviews of The Westin Kuala Lumpur

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Westin Kuala Lumpur

Considering this hotel for your Kuala Lumpur trip?

Prices for upcoming dates