Is parking available at the property?

Yes, limited parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10 AM for a fee of approximately EUR 25 for adults and EUR 11 for children.

What are the standard check-in and check-out times?

Check-in is from 2 PM, and check-out is until 12 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Madrid, within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá. It is approximately 0.6 miles from Movistar Arena and 0.9 miles from Gran Via.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from June to September, operating from 10 AM to 7 PM.

H10 Puerta de Alcalá 4 Sup in Madrid

Average nightly price at H10 Puerta de Alcalá 4 Sup by month, last 12 months (USD)
Month	Average price
January	US$214
February	US$199
March	US$236
April	US$280
May	US$334
June	US$301
July	US$216
August	US$166
September	US$385
October	US$291
November	US$233
December	US$199

What guests think

At H10 Puerta de Alcalá 4 Sup, travellers praise the excellent location by Retiro Park and Salamanca, friendly staff, modern spaces, and the rooftop with great views, making it a popular base for exploring Madrid.

Rooms are widely described as clean and comfortable, though many note they are small with limited storage or tight layouts. Some guests report noise from corridors or equipment and temperature control issues, with air conditioning occasionally preset or not cooling enough. Facilities include a small plunge pool with few loungers and timed access, and parking that can feel tight or expensive. Overall, expect a stylish, well-located base where space can be the trade-off.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop terrace and bar are a highlight with panoramic views. Several note a small plunge pool with limited loungers and timed access, very tight/pricey parking, and limited general lounge space.

Related guest reviews

8

Kimberley

15 Sept 2025

·

Stayed 2 nights

This is a nice property if you want to be close to Salamanca neighborhood and the park. The rooms have a nice amenities pack and have a nice shower with strong water pressure. The rooftop bar is a nice bonus with a small pool.

2

D

2 Sept 2023

·

Stayed 2 nights

I've stayed at various H10 hotels and I've stayed at this one in the past and it was always a good experience. However, after my most recent experience I will not be staying at H10 hotels again. The reason I booked this hotel was for the pool and sunbeds, however, be warned, if this is your aim stay elsewhere. There are 6 sunbeds and they are bookable for one hour slots, so you could be lying there and somebody moves you on and you need to go into the room. If you do book the sunbeds you can only book one hour. This hotel should not have a solarium as the system is a disaster. Never again.

6

Gary

12 Mar 2023

·

Stayed 2 nights

The staff here are absolutely amazing and incredibly helpful. They seriously are by far the vest part of this place. The downside is our room had issues with the closet door being broken, the balcony door not functioning well and self-closing. There was also advertised parking, but it is for just 10 cars for a hotel at least a hundred rooms- to me, that's pretty bad and shouldn't even be mentioned if it is that proportionally low.

10

Jaime

3 Jun 2024

·

Stayed 2 nights

Excellent location, particularly if you want to enjoy the El Retiro Park. Beautiful roof top bar. But don’t think there is a proper roof top pool. It’s more like a plunge pool (and it was quite cold - though not impossibly cold). On busy days it’s best to book a chaise lounge (which you would only get for an hour if there are many guests requesting one). But I don’t go to Madrid to suntan. So for me, it was an excellent hotel. Beds were very comfortable. Room was cool as in elegant and the in-room coffee machine and coffee very good. Breakfast is quite good as well.

10

Anamilena

25 Nov 2025

·

Stayed 1 night

Magníficamente ubicado frente al Parque del Retiro y la Puerta de Alcalá, con un Roof Top con una maravillosa vista. Habitaciones recién renovadas, muy cómodas. En recepción, me impactó la muy profesional atención de JAVIER. Su simpatía, amabilidad, y vocación de servicio: Nos resolvió una situación que facilitó nuestro tour a Egipto mientras regresábamos nuevamente a Madrid. Nunca lo olvidaré. Katerine, la dominicana Mucama del Piso 3, muy servicial y amable! Regresariamos sin dudarlo al H10, cuando regresemos a Madrid.

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4

Carlos

15 Jun 2025

·

Stayed 1 night

Por el costo esperaba una habitación mas grande, el estacionamiento era minúsculo, raspé un rin y voy a tener que pagarlo a la empresa arrendadora. El costo del estacionamiento muy alto por dia.

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10

Dennis

18 Nov 2025

·

Stayed 4 nights

Staff was great as always, rooftop priceless

10

Marcela

13 Feb 2023

·

Stayed 2 nights

Muy bien ubicado, el personal muy amable. Lo único complicado fue el parking que es muy estrecho pero lo demás todo muy bien

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8

Cindy Han

3 Jan 2026

·

Stayed 4 nights

The location is a little out of the way. It is close to major park. There is a lack of lounging area. The lower level has limited seating. Primarily for people checking in and out. Upper level has some seating however it’s mostly for people who want to order from the bar food or drinks. There is nowhere just to lounge. The rooms are spacious and amenities are good. Comfortable beds and rooms are kept immaculate. The cleaning staff are fantastic.

8

Patricia

26 Jul 2025

·

Stayed 2 nights

Hotel has great location. Pool is a tub. Food was great at the roof bar with exceptional view. We also went for late night drinks there. Staff was courteous and professional.

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Cleanliness

Frequent praise for very clean rooms and public areas; housekeeping is attentive. A few reviews mention bathroom mold, dust, or some worn elements.

Related guest reviews

6

Carla

20 Aug 2024

·

Stayed 6 nights

This is a 3 star hotel at best. I do not recommend it and will not stay here again. The lobby is as good as it gets. Great first impression. But once you get to your room, the space is tiny and not thoroughly clean. Dated and lacking polish. Overall, the furniture and decor should be updated. The bathrooms should also be cleaned better between guests.

6

Marcel

25 Aug 2025

·

Stayed 3 nights

Lage Sehr gut. Schimmel im Bad und die WC Spüle war undicht. Personal war sehr unfreundlich.

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10

karissa

27 Oct 2025

·

Stayed 2 nights

Beautiful hotel! Very clean and staff were helpful and friendly.

10

Monica

22 Apr 2025

·

Stayed 2 nights

Todo muy lindo con el hotel solo el piso siempre se sentía sucio el de la habitación

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10

Mariano

30 May 2025

·

Stayed 2 nights

Excelente. Limpio, nuevo. Muy bonito.

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8

Cindy Han

3 Jan 2026

·

Stayed 4 nights

The location is a little out of the way. It is close to major park. There is a lack of lounging area. The lower level has limited seating. Primarily for people checking in and out. Upper level has some seating however it’s mostly for people who want to order from the bar food or drinks. There is nowhere just to lounge. The rooms are spacious and amenities are good. Comfortable beds and rooms are kept immaculate. The cleaning staff are fantastic.

8

Wankeun

7 Jan 2022

·

Stayed 4 nights

매크리스가 너무 불편합니다. 침대 매트리스 위에 라텍스로 된 매트이스가 한개 더 겹쳐있는데 매트리스가 따로 움직여 너무 불편합니다 방에 먼지도 너무 많아요.

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10

patrick

3 Nov 2025

·

Stayed 3 nights

Staff were delightful, courteous and friendly, rooms were spotless

10

Pamela

4 Sept 2025

·

Stayed 2 nights

Very clean, great staff, good breakfast!

10

JUAN

17 Jul 2024

·

Stayed 1 night

Rooms are very nice and in great conditions. Modern lobby. Friendly staff

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Rooms

Modern rooms with comfortable beds, but many are small with minimal storage and some layouts feel cramped. Noise from corridors or equipment and occasional AC/temperature issues are reported.

Related guest reviews

6

David

15 Nov 2025

·

Stayed 4 nights

While the room was clean, one side of the mattress had a severe slope to it. Being a king size bed, I just moved over but the size of the bed left less than two feet between the bed and the wall. Obviously, this room (and possibly others) was designed for a queen size bed. Sure hope no one else has to sleep on that mattress. Breakfasts were the highpoint of the stay, although the staff was trained for speed, not deference to the guests walking and carrying food...

4

Stephanie

15 Jan 2026

·

Stayed 1 night

This was not a 4 star hotel. The room was so small we couldn’t open our luggage. Very uncomfortable accommodations and deteriorating conditions as well. The bedroom and the bathroom needs fixing on different areas that were broken and unwell

6

LILLYANA

24 Jun 2025

·

Stayed 3 nights

Las habitaciones son muy pequeñas y se escucha el ruido de las demás,cuando cierran las puertas, cuando gritan, la habitación requiere actualizaciones y mejora en la decoración hoy es desorganizado los cuadros torcido, la cortina desordenada, se ve viejo.

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4

OLIVIA

13 Aug 2025

·

Stayed 2 nights

Séjour décevant. Nous avions une chambre avec terrasse au 7eme étage donc sous le rooftop : bruit insupportable jusque tard le soir. Nous sommes allés deux fois a la réception et rien n'a été fait, aucune solution ne nous a été proposés. Pour un hôtel 4 etoiles et au prix de la nuitée ce n'est pas acceptable. Point positif : la literie est exceptionnelle.

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4

Carlos Antonio

13 Sept 2023

·

Stayed 1 night

El cuarto 710, terriblemente ruidoso, está enfrente de la puerta de servicio y abastecimiento del personal del hotel y hacen muchísimo ruido desde muy temprano por lo que es imposible dormir, se pidió late check out diciendo que no habíamos podido dormir y solo nos lo dieron hasta las 3 pm, explicamos que nuestro vuelo salir en la noche y necesitábamos descansar. La terraza muy linda vale la pena y el servicio muy bueno.

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8

Sonia

28 Nov 2025

·

Stayed 7 nights

Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.

8

Amelia

17 Jul 2025

·

Stayed 2 nights

The night my daughter stayed with us , The room was too small for three!!!! I know that it stated a suite but we were too uncomfortable. The room was great though ! The people in the front desk were wonderful and very helpful! The breakfast was delicious and the rooftop bar was very good!

8

Antonio

6 Sept 2025

·

Stayed 1 night

El hotel es bueno y muy bien ubicado. La habitación es demasiado pequeña

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8

Alan

3 May 2023

·

Stayed 1 night

This is the smallest hotel room I’ve ever stayed in and the AC did not work. It was 29 degrees in the room until staff was called at 3am to fix it. Took 5 minutes in the elevator to find breakfast on floor something.

6

Jose Maria

6 Nov 2025

·

Stayed 3 nights

Los cuartos son miniaturas! Se tenía que salir una persona para poder abrir las maletas!!

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Service

Staff are widely described as friendly, professional, and helpful, with smooth check-in and thoughtful touches. However, some guests experienced slow or unhelpful responses and a few serious incidents or poor handling of problems.

Related guest reviews

2

Leeann

30 Jul 2024

·

Stayed 3 nights

Electricity keeps on turning off. Twice when i was in the shower! I almost slipped getting off from the shower and all the hotel can say is that they can offer me 15% off in my next visit. I live in CA and we dont have H10 hotels. Super terrible customer service

10

Michelle

17 Jul 2025

·

Stayed 1 night

Quick overnight stay and wish we had more time to stay longer. Check-in process for 3 guest rooms was smooth. Offered glass of sparkling wine & staff took our family photo in the lobby. Clean, quiet, well-appointed room and bathroom. Will stay here again. Walkable to Parque de Retiro and restaurants in Alcalá and Salamanca barrios.

2

Mariana

14 Jul 2024

·

Stayed 1 night

Horrible hotel, the staff is rude and disrespectful. One outrageous example was when two unsolicited maintenance men entered my room without my prior consent when my daughter was undressed. The room was not ready at 2pm at the time of the check-in, there is no one to help with the luggage and, even though I booked a room with a queen bed, my room had two twin beds.

10

jacquelyn

31 Jan 2024

·

Stayed 2 nights

This is THE best hotel I have stayed at. The attention to detail that the staff provides is unmatched. During check in I asked about a crib being brought up and Eva assured me that one would be brought up without any issues or hesitation, me and Eva talked about the reason for our trip and I mentioned I was celebrating my 30th bday. Once we got to our room the cleanliness, ample space, and view of the city left us feeling happy about our hotel choice. Before heading out for some sight seeing a crib was brought up, with an extra towel, little stuffed animal, and body wash for babies, this small act really shows how about and beyond they go. When we returned back to the room we were met with a bottle of champagne and chocolate cake and a sign that said Happy Birthday! I was beyond surprised and blown away by this gesture. During our stay we visited the bar twice, and both times Alonso provided exceptional service. Not only were the drinks and appetizers amazing, his ability to build rapport and remembering us the second time we went really went a long way. I would stay here over and over again

10

Beth

5 May 2025

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Stayed 2 nights

I’ve never had a bad experience at an H10 property! Staff at H10 Puerta de Alcalá were outstanding, friendly and helpful. Mentioned a minor problem with the shower leaking to housekeeping and within 10 minutes there was someone there to check it out.

4

Melani

12 Jul 2024

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Stayed 3 nights

The service was not the best. Whenever I asked for something the answer was never yes. I.e can I have a pie of scissors? They said come get them at the lobby. I asked for a shot of lime juice for my water, they refused since the juice was already in a squeeze bottle (so?). As soon as I arriba from an early morning flight, they put me in a room with the one next door getting the entire bathroom fixed. There was banging and hammering constantly. I had to wait to get a room change before I could rest. When I stepped out to put my dad in the taxi, the front desk guy comes chasing me telling me I couldn’t leave without paying in a very rude way. I could go on but I think you get the gist.

10

Morgan

18 Jul 2024

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Stayed 3 nights

This is a lovely hotel with friendly staff and great breakfast. The rooftop bar is lovely in the sun, with delicious food and drink, albeit service is a bit slow.

10

MARCELA HEBE

22 Oct 2023

·

Stayed 2 nights

El hotel es excelente en todas sus áreas, En el area de recepción quiero destacar la tarea de todos sus empleados y especialmente de Javier, por su amabilidad y eficiencia y celeridad en la resolución de pedidos.

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6

Juan

12 Dec 2025

·

Stayed 4 nights

La noche anterior al check-out, un supuesto empleado del hotel nos tocó la puerta, con el letrero "no molestar" y nos dijo que venía a arreglar el acondicionador de aire. Al otro día nos dimos cuenta de que se había robado mi reloj y el de mi esposo. Siento que no hay mucha seguridad en ese hotel. El personal del hotel se mostró muy preocupado por lo ocurrido e iban a verificar por las cámaras.

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10

Ariana

30 Aug 2025

·

Stayed 2 nights

Everything about our stay was effortless. We were able to check in to our room early after an early arrival, staff was super helpful, and room was modern, clean, and so comfortable. Such a stylish vibe throughout too. Will definitely stay again if we find ourselves in Madrid.

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Location

Excellent position beside Retiro Park and near Salamanca, the metro, restaurants, and museums, with easy walking to sights. A few felt it’s a little far from the busiest central areas.

Related guest reviews

10

Michelle

17 Jul 2025

·

Stayed 1 night

Quick overnight stay and wish we had more time to stay longer. Check-in process for 3 guest rooms was smooth. Offered glass of sparkling wine & staff took our family photo in the lobby. Clean, quiet, well-appointed room and bathroom. Will stay here again. Walkable to Parque de Retiro and restaurants in Alcalá and Salamanca barrios.

10

Rolando

1 Nov 2024

·

Stayed 1 night

Excellent proprrty in an excellent location

8

Sonia

28 Nov 2025

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Stayed 7 nights

Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.

10

Jill

1 Apr 2025

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Stayed 4 nights

Great location just across from the park. Staff were very friendly and helpful

10

Clarissa

7 Sept 2024

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Stayed 5 nights

Highly recommend this hotel if you like to be near Madrid center but in the center . It’s location next to Retiro park is ideal for Walks in the park . Like a 20 min Walk to main attractions and museums . Bonus was a wonderful rooftop bar and restaurant. Loved the sunsets from there !

10

Dean

20 Oct 2025

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Stayed 4 nights

Best location, lots of restaurants and activities Metro Station two blocks away

10

Tina

21 Jun 2025

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Stayed 2 nights

The hotel is at walking distance to Museums, shopping and the city park Retiro. A hotel made to serve the modern lifestyle combining business and leisure.

10

Eduardo

31 Aug 2024

·

Stayed 3 nights

Location is great.

8

Margaret

6 Oct 2025

·

Stayed 2 nights

Great location- away from busiest areas but close enough to walk. Terrace was gorgeous view

10

Jeanne

21 Dec 2023

·

Stayed 3 nights

Location was excellent. At the tip of the park and close to train and bus transportation. Staff gratiously accommodated us with an early check-in (flight arrived early morning) and even though room faced the street and was on low floor, street noise was minimal because of (fairly) new windows. Didn't use hotel dining or bar, but the roof-top was lovely great views and photography. Plenty of restaurants in the area and French bakery with great coffee and pastries was one block away. I don't usually write reviews, but would highly recommend H10 Puerta de Alcala.

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Dining

Breakfast is generally good with variety, and many enjoyed the rooftop food and drinks. Some found breakfast repetitive or average.

Related guest reviews

10

Victoria

11 Sept 2025

·

Stayed 3 nights

Atendimento da recepcao excelente. Cafe da manha incrivel a variado. Quarto excelente, bons amenities e banheiro tamanho bom! Atendimento que deixou a desejat foi do rooftop demorado e atendentes mal humorados

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10

Nathalie

16 Oct 2025

·

Stayed 7 nights

La habitación muy bien preparada. El desayuno muy bueno y con varias opciones para veganos. Tiene muy buena ubicación, cerca de buenas atracciones.

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10

Erick

31 Mar 2024

·

Stayed 5 nights

Excelente servicio! Limpio organizado, el menú del desayuno excelente! Las habitaciones muy cómodas

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10

Sukbinder

26 Aug 2025

·

Stayed 3 nights

Excellent hotel. The food and drinks were great and the staff went above and beyond to help. Location was very good, lovely quiet area. Overall 10/10 we would come back!

8

Denise

5 Oct 2024

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Stayed 4 nights

The rooftop bar was amazing!! Staff very helpful and accommodating. We loved the view! The breakfast was plentiful and very tasty. The location is excellent and very walkable. Close to the Metro, the Hop on/Hop off Bus, a beautiful park and a number of very good restaurants. We were careful but always felt safe. Our room was very small. Just the basics for sure. Housekeeping did a very nice job.

10

Morgan

18 Jul 2024

·

Stayed 3 nights

This is a lovely hotel with friendly staff and great breakfast. The rooftop bar is lovely in the sun, with delicious food and drink, albeit service is a bit slow.

8

Thomas

21 Nov 2023

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Stayed 4 nights

Great location close to Retiro Park and a decent selection of supermarkets and restaurants. Great rooftop bar. Quiet even though centrally located. Slightly below expected when it comes to the breakfast.

10

Dina

30 Nov 2025

·

Stayed 1 night

Staff, room, breakfast

10

Pamela

4 Sept 2025

·

Stayed 2 nights

Very clean, great staff, good breakfast!

8

Ramon Oscar

6 Apr 2024

·

Stayed 5 nights

All good it was our second time staying in H10, the only thing that may get better is the breakfast options that all days are the same

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $264	6 $389	7 $392
8 $282	9 $171	10 $180	11 $273	12 $301	13 $266	14 $351
15 $214	16	17 $255	18 $872	19	20 $381	21 $851
22 $171	23 $872	24 $336	25 $264	26 $245	27 $872	28 $299
29 $166	30 $171

Su	Mo	Tu	We	Th	Fr	Sa
		1 $171	2 $166	3 $170	4 $212	5 $767
6 $208	7 $161	8 $157	9 $135	10 $186	11 $276	12 $276
13 $157	14 $157	15 $226	16 $189	17 $171	18 $180	19 $212
20 $160	21 $166	22 $171	23 $175	24 $189	25 $240	26 $264
27 $249	28 $296	29 $296	30 $291	31 $426

H10 Puerta de Alcalá 4 Sup

Prices for H10 Puerta de Alcalá 4 Sup

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About this property

Location

Guest reviews of H10 Puerta de Alcalá 4 Sup

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What guests think

Property policies

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